RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Michael,
Thank you for your useful patch. I hope this change makes it into future
releases of RT, as it would be logical for Super User to have the
ability to change ticket owners, especially if someone has left an
organization and the tickets have to be moved to someone else.
Nick
-
Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.com http://www.digitalglobe.com
-
From: Peer Michael [mailto:[EMAIL PROTECTED]
Sent: Friday, February 02, 2007 12:54 AM
To: Nick Metrowsky; RT Users
Subject: RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.0
+0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.0 +0100
@@ -2959,6 +2959,7 @@
and#If we're not stealing
( $self-OwnerObj-Id != $RT::Nobody-Id ) and#and the
owner is set
( $self-CurrentUser-Id ne $self-OwnerObj-Id() )
+ and (!$self-CurrentUserHasRight('SuperUser')) #and is not
superuser
) { #and it's not
us
return ( 0,
$self-loc(
Michael Peer
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nick
Metrowsky
Sent: Thursday, 01 February, 2007 23:25
To: RT Users
Subject: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from one
person to another. I get an error You can only take tickets that are
unowned or You can only reassign tickets that you own or that are
unowned. This is definitely a different behavior than that of RT 3.4.4.
Any ideas on this one?
Nick
-
Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.com http://www.digitalglobe.com
-
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Re: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Unless you do a lot of reassigning tickets, I think the two-step method
is fine. It works so I feel no need to fix it. However, if I did it all
day, I might seriously want to have the one-step method.
Kenn
LBNL
Nick Metrowsky wrote:
Hi Michael,
Thank you for your useful patch. I hope this change makes it into future
releases of RT, as it would be logical for Super User to have the
ability to change ticket owners, especially if someone has left an
organization and the tickets have to be moved to someone else.
Nick
*-*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*-*
*From:* Peer Michael [mailto:[EMAIL PROTECTED]
*Sent:* Friday, February 02, 2007 12:54 AM
*To:* Nick Metrowsky; RT Users
*Subject:* RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.0 +0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.0 +0100
@@ -2959,6 +2959,7 @@
and#If we're not stealing
( $self-OwnerObj-Id != $RT::Nobody-Id ) and#and the
owner is set
( $self-CurrentUser-Id ne $self-OwnerObj-Id() )
+ and (!$self-CurrentUserHasRight('SuperUser')) #and is not superuser
) { #and it's not us
return ( 0,
$self-loc(
Michael Peer
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Nick
Metrowsky
*Sent:* Thursday, 01 February, 2007 23:25
*To:* RT Users
*Subject:* [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from one
person to another. I get an error “You can only take tickets that are
unowned” or “You can only reassign tickets that you own or that are
unowned”. This is definitely a different behavior than that of RT 3.4.4.
Any ideas on this one?
Nick
*-*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*-*
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
That diff isn't quite what I got with RT 3.6.3 - Mine looks more like this:
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2006-12-01 11:00:23.0 -0800
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-02-02
09:07:05.0 -0800
@@ -3016,7 +3016,8 @@
# the current user
if ( $Type ne 'Steal' and $Type ne 'Force'
and $OldOwnerObj-Id != $RT::Nobody-Id
- and $OldOwnerObj-Id != $self-CurrentUser-Id )
+ and $OldOwnerObj-Id != $self-CurrentUser-Id
+ and !$self-CurrentUserHasRight('SuperUser'))
{
return ( 0, $self-loc(You can only take tickets that are unowned) )
if $NewOwnerObj-id == $self-CurrentUser-id;
Judging from the date on your diff, you may have not updated your local
copy of Ticket_Overlay.pm when you updated RT. Either way, thanks for
the good idea.
Cheers,
Andrew Redman
--
[EMAIL PROTECTED]
Help Desk Consultant
Gevirtz Graduate School of Education
University of California Santa Barbara
--
Peer Michael wrote:
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.0 +0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.0 +0100
@@ -2959,6 +2959,7 @@
and #If we're not stealing
( $self-OwnerObj-Id != $RT::Nobody-Id ) and #and the owner is set
( $self-CurrentUser-Id ne $self-OwnerObj-Id() )
+ and (!$self-CurrentUserHasRight('SuperUser')) #and is not superuser
) { #and it's not us
return ( 0,
$self-loc(
Michael Peer
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Nick
Metrowsky
*Sent:* Thursday, 01 February, 2007 23:25
*To:* RT Users
*Subject:* [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from
one person to another. I get an error “You can only take tickets that
are unowned” or “You can only reassign tickets that you own or that
are unowned”. This is definitely a different behavior than that of RT
3.4.4.
Any ideas on this one?
Nick
*-*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*-*
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
begin:vcard
fn:Andrew Redman
n:Redman;Andrew
version:2.1
end:vcard
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Re: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Would a bulk update with the Force check toggled work as well?
Kenneth Crocker wrote:
Unless you do a lot of reassigning tickets, I think the two-step
method is fine. It works so I feel no need to fix it. However, if I
did it all day, I might seriously want to have the one-step method.
Kenn
LBNL
Nick Metrowsky wrote:
Hi Michael,
Thank you for your useful patch. I hope this change makes it into
future releases of RT, as it would be logical for Super User to have
the ability to change ticket owners, especially if someone has left
an organization and the tickets have to be moved to someone else.
Nick
*-*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*-*
*From:* Peer Michael [mailto:[EMAIL PROTECTED]
*Sent:* Friday, February 02, 2007 12:54 AM
*To:* Nick Metrowsky; RT Users
*Subject:* RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.0
+0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.0 +0100
@@ -2959,6 +2959,7 @@
and#If we're not stealing
( $self-OwnerObj-Id != $RT::Nobody-Id ) and#and the
owner is set
( $self-CurrentUser-Id ne $self-OwnerObj-Id() )
+ and (!$self-CurrentUserHasRight('SuperUser')) #and is not
superuser
) { #and it's
not us
return ( 0,
$self-loc(
Michael Peer
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Nick
Metrowsky
*Sent:* Thursday, 01 February, 2007 23:25
*To:* RT Users
*Subject:* [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from
one person to another. I get an error “You can only take tickets that
are unowned” or “You can only reassign tickets that you own or that
are unowned”. This is definitely a different behavior than that of RT
3.4.4.
Any ideas on this one?
Nick
*-*
*Nick Metrowsky***
*Consulting System Administrator***
*303-684-4785 Office***
*303-684-4100 Fax***
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]***
*DigitalGlobe ®, An Imaging and Information Company*
*http://www.digitalglobe.com*
*-*
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--
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
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[rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone, I have Super User and I cannot change the ownership of a ticket from one person to another. I get an error You can only take tickets that are unowned or You can only reassign tickets that you own or that are unowned. This is definitely a different behavior than that of RT 3.4.4. Any ideas on this one? Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com http://www.digitalglobe.com - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Nick, No, it is not. We use 3.4.4 and we have always had to take a ticket before we could re-assign it. Kenn Crocker LBNL Nick Metrowsky wrote: Hi Everyone, I have Super User and I cannot change the ownership of a ticket from one person to another. I get an error “You can only take tickets that are unowned” or “You can only reassign tickets that you own or that are unowned”. This is definitely a different behavior than that of RT 3.4.4. Any ideas on this one? Nick *-* *Nick Metrowsky*** *Consulting System Administrator*** *303-684-4785 Office*** *303-684-4100 Fax*** [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]*** *DigitalGlobe ®, An Imaging and Information Company* *http://www.digitalglobe.com* *-* ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.0
+0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.0 +0100
@@ -2959,6 +2959,7 @@
and#If we're not stealing
( $self-OwnerObj-Id != $RT::Nobody-Id ) and#and the
owner is set
( $self-CurrentUser-Id ne $self-OwnerObj-Id() )
+ and (!$self-CurrentUserHasRight('SuperUser')) #and is not
superuser
) { #and it's not
us
return ( 0,
$self-loc(
Michael Peer
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nick
Metrowsky
Sent: Thursday, 01 February, 2007 23:25
To: RT Users
Subject: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from one
person to another. I get an error You can only take tickets that are
unowned or You can only reassign tickets that you own or that are
unowned. This is definitely a different behavior than that of RT 3.4.4.
Any ideas on this one?
Nick
-
Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.com http://www.digitalglobe.com
-
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Commercial support: [EMAIL PROTECTED]
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