> The screen shot of your scrips shows, that you only user the Notify*
> actions and don't have a script which uses the "Autoreply To Requestors"
> action.
>
> The "On Create Autoreply To Requestors" scrip [1], which is created on
> RT installation, is missing.
Ahh, that did it. I changed the
Am 24.09.2015 um 23:42 schrieb Tim Gustafson:
> I think the problem is that NotifyActor is set to 0; when I changed it
> to 1, the e-mail originator got their autoreply. But it seems to me
> that an autoreply should go out, even if NotifyActor is set to 0. Did
> something change around that
On 9/23/15 2:01 PM, Tim Gustafson wrote:
I have an RT 4.2.11 instance that is not sending autoreply messages
when tickets are created via e-mail. If you create a ticket on behalf
of a user through the web form, an autoreply is sent. It's only when
a ticket is created via e-mail that an
> Set the log level to debug, and compare the output of creating a ticket in
> the UI and via email. Heres the config I use:
Here's what I see:
Committing scrip #5 on txn #28447 of ticket #1938
(/usr/local/lib/perl5/site_perl/RT/Scrips.pm:290)
Calling SetRecipientDigests for transaction
I have an RT 4.2.11 instance that is not sending autoreply messages
when tickets are created via e-mail. If you create a ticket on behalf
of a user through the web form, an autoreply is sent. It's only when
a ticket is created via e-mail that an autoreply is not sent. The
Sendmail log file
