Re: [rt-users] limit ticket owners dropdown box by group memberships
Kenneth, You have probably granted the OwnTicket right to either Everyone or Privileged at either the Global level or Queue level or both. I'd remove it from the Global level, then from all Queues and then grant that right to specific user-defined groups for the queues those groups are responsible for. Kenn LBNL On 12/21/2009 1:38 PM, Kenneth Marshall wrote: Does anyone have a recipe to restrict the ticket Owner dropdown box to the members in a group? By default, it looks like all privileged users are in the dropdown and for the queues in question, only members of a particular group can own tickets so just seeing the pre-trimmed list would really help. Of course, I could be missing an obvious reason why that would not work. Cheers, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] limit ticket owners dropdown box by group memberships
Does anyone have a recipe to restrict the ticket Owner dropdown box to the members in a group? By default, it looks like all privileged users are in the dropdown and for the queues in question, only members of a particular group can own tickets so just seeing the pre-trimmed list would really help. Of course, I could be missing an obvious reason why that would not work. Cheers, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] limit ticket owners dropdown box by group memberships
On Mon, Dec 21, 2009 at 03:38:45PM -0600, Kenneth Marshall wrote: Does anyone have a recipe to restrict the ticket Owner dropdown box to the members in a group? By default, it looks like all privileged users are in the dropdown and for the queues in question, only members of a particular group can own tickets so just seeing the pre-trimmed list would really help. Of course, I could be missing an obvious reason why that would not work. This means you've given Privileged users OwnTicket somewhere (possible on a disabled queue) -kevin pgpsGK2oh6MYc.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] limit ticket owners dropdown box by group memberships
On Mon, Dec 21, 2009 at 04:59:07PM -0500, Kevin Falcone wrote: On Mon, Dec 21, 2009 at 03:38:45PM -0600, Kenneth Marshall wrote: Does anyone have a recipe to restrict the ticket Owner dropdown box to the members in a group? By default, it looks like all privileged users are in the dropdown and for the queues in question, only members of a particular group can own tickets so just seeing the pre-trimmed list would really help. Of course, I could be missing an obvious reason why that would not work. This means you've given Privileged users OwnTicket somewhere (possible on a disabled queue) -kevin Thank you. I will go a-huntin'. Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
