Re: [rt-users] Create child or dependency ticket in a different queue?
On Tue, 27 Apr 2010 11:03:56 +0200, Christian Loos cl...@netcologne.de said: Maybe checkout also this extension: http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue This does exactly what we're looking for thanks! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Create child or dependency ticket in a different queue?
Have you tried to first create hte dependant ticket on the queue that you want and then link both tickets? You can do it by clicking on Links instead of on Create. Editing Links allows you to create a link to an existing ticket (without creating a new ticket). Hence, you can choose an arbitrary ticket of any queue. I think this is the way you should proceed. Hope it works, Carlos Nick Kartsioukas wrote: When looking at the Basics display for a ticket, under Links one can click create next to each of the link types to create a new ticket that inherits the attributes of the currently-viewed ticket. However, most of these attributes can be changed such as owner, status, etc. The one that cannot be changed is what queue the new ticket will be created in...this appears to be fixed to whatever queue the current ticket is in. Has anyone succeeded in modifying RT so the new ticket can be created in a different queue? I suspect there would be problems with custom fields varying between queues, but thought I'd ask anyway... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ ___ | __ __ | Carlos García MontoroIngeniero Informático |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV |\_] [_/| Servicios Informáticos | [_] | Edificio Institutos de Investigacióncgar...@ific.uv.es |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706 |___| España / Spain Fax: +34 963543488 attachment: cgarcia.vcf Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Create child or dependency ticket in a different queue?
Hi, check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata http://github.com/bestpractical/rt-extension-cloneticket-withdatathis add on gives you much more options! Torsten 2010/4/26 Nick Kartsioukas change+lists...@nightwind.netchange%2blists...@nightwind.net When looking at the Basics display for a ticket, under Links one can click create next to each of the link types to create a new ticket that inherits the attributes of the currently-viewed ticket. However, most of these attributes can be changed such as owner, status, etc. The one that cannot be changed is what queue the new ticket will be created in...this appears to be fixed to whatever queue the current ticket is in. Has anyone succeeded in modifying RT so the new ticket can be created in a different queue? I suspect there would be problems with custom fields varying between queues, but thought I'd ask anyway... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Create child or dependency ticket in a different queue?
Maybe checkout also this extension: http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue Am 27.04.2010 10:32, schrieb Torsten Brumm: Hi, check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata http://github.com/bestpractical/rt-extension-cloneticket-withdatathis add on gives you much more options! Torsten 2010/4/26 Nick Kartsioukas change+lists...@nightwind.net mailto:change%2blists...@nightwind.net When looking at the Basics display for a ticket, under Links one can click create next to each of the link types to create a new ticket that inherits the attributes of the currently-viewed ticket. However, most of these attributes can be changed such as owner, status, etc. The one that cannot be changed is what queue the new ticket will be created in...this appears to be fixed to whatever queue the current ticket is in. Has anyone succeeded in modifying RT so the new ticket can be created in a different queue? I suspect there would be problems with custom fields varying between queues, but thought I'd ask anyway... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Create child or dependency ticket in a different queue?
Carlos, The StrictACl setting must be zero for that to work. *Set($StrictLinkACL, 0); # ‘0’ allows links to other Queues* Kenn LBNL ** On Mon, Apr 26, 2010 at 11:23 PM, Carlos Garcia Montoro cgar...@ific.uv.eswrote: Have you tried to first create hte dependant ticket on the queue that you want and then link both tickets? You can do it by clicking on Links instead of on Create. Editing Links allows you to create a link to an existing ticket (without creating a new ticket). Hence, you can choose an arbitrary ticket of any queue. I think this is the way you should proceed. Hope it works, Carlos Nick Kartsioukas wrote: When looking at the Basics display for a ticket, under Links one can click create next to each of the link types to create a new ticket that inherits the attributes of the currently-viewed ticket. However, most of these attributes can be changed such as owner, status, etc. The one that cannot be changed is what queue the new ticket will be created in...this appears to be fixed to whatever queue the current ticket is in. Has anyone succeeded in modifying RT so the new ticket can be created in a different queue? I suspect there would be problems with custom fields varying between queues, but thought I'd ask anyway... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ ___ | __ __ | Carlos García MontoroIngeniero Informático |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV |\_] [_/| Servicios Informáticos | [_] | Edificio Institutos de Investigacióncgar...@ific.uv.es |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706 |___| España / Spain Fax: +34 963543488 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Create child or dependency ticket in a different queue?
When looking at the Basics display for a ticket, under Links one can click create next to each of the link types to create a new ticket that inherits the attributes of the currently-viewed ticket. However, most of these attributes can be changed such as owner, status, etc. The one that cannot be changed is what queue the new ticket will be created in...this appears to be fixed to whatever queue the current ticket is in. Has anyone succeeded in modifying RT so the new ticket can be created in a different queue? I suspect there would be problems with custom fields varying between queues, but thought I'd ask anyway... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
