On Fri, Apr 04, 2014 at 06:49:31PM +, Richards, Matthew E ERDC-RDE-CERL-IL
wrote:
>When our support engineers receive a call or email from a customer,
>they would like to add a customer or update the customer's Name,
> Organization, Address, Phone,
>etc. We don't really want them
Richards, Matthew E ERDC-RDE-CERL-IL wrote:
We started using RT and really love it for our local IT support. We
would like to extend it to our external users; however one feature we
can't seem to find is the ability to assign user administration rights
to specific users (without giving out t
We started using RT and really love it for our local IT support. We would like
to extend it to our external users; however one feature we can't seem to find
is the ability to assign user administration rights to specific users (without
giving out the root password). We have RT setup to automat
Aaron,
I would merely modify any scrip that notifies requestors and etc. to
"notify Owner" or "Notify AdminCc" or "Notify Cc" in the action
drop-down and save. If you need more than one of these to be notified
then duplicate the modified scrip with a different recipient in the
action drop-d
basics.
-Aaron
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Wednesday, August 22, 2007 7:07 PM
To: 'Kenneth Crocker'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Customer Management with RT?
Kenn,
This
Kenn,
This would work out perfectly. I have created a Group called "Customers". It
is a non privileged group. My customer service rep can create a ticket and
add the customer "John Doe" as a requestor.
I can then search for tickets where requestor name is "John Doe" to see all
the previous inci
Am 22.08.2007 um 23:14 schrieb Kenneth Crocker:
Aaron,
I'm not sure I understand your question. By csr I guess you mean
the customer/user.
CSR=Customer Service Representative.
An euphemism for "help desk monkey" ;-)
That person initiates the ticket either thru E_mail or the web. A
S
[EMAIL PROTECTED] wrote:
> Kenn,
>
> SO would my csr need to log in as the customer and initiate the ticket or is
> there a way to change the requestor from the UI as a superuser?
>
> Thanks,
>
> Aaron
>
>
Sort answer: you can change any of tickets data from within the web
interface. It largel
lto:[EMAIL PROTECTED] On Behalf Of Kenneth
Crocker
Sent: Wednesday, August 22, 2007 9:16 AM
To: [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customer Management with RT?
Aaron,
Why not just let the customer/user be the requestor and remove any
notification priv
, 2007 9:16 AM
To: [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customer Management with RT?
Aaron,
Why not just let the customer/user be the requestor and remove any
notification privileges and/or modify any notification scrips to not
send to the
Aaron,
Why not just let the customer/user be the requestor and remove any
notification privileges and/or modify any notification scrips to not
send to the requestor accordingly? That way, they know nothing unless
you send them direct E_mail and you have a requestoer that can be used
for any
Hello,
I run an ISP and would like to use RT to manage customer information as well
as track their support issues.
I added custom fields to Users so as to be able to include IP addresses and
other standard customer info.
I plan to create a non privileged user for each customer.
Is ther
Hello,
I run an ISP and would like to use RT to manage customer information as well
as track their support issues.
I added custom fields to Users so as to be able to include IP addresses and
other standard customer info.
I plan to create a non privileged user for each customer.
Is ther
Hello,
I run an ISP and would like to use RT to manage customer information as well
as track their support issues.
I added custom fields to Users so as to be able to include IP addresses and
other standard customer info.
I plan to create a non privileged user for each customer.
Is ther
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