Re: [rt-users] Filtering out unneeded info from ticket
That seems to work like a charm... thanks for the hard work. :)
On Sat, May 15, 2010 at 7:32 PM, Christian Loos cl...@netsandbox.de wrote:
Hi Chris,
I just created an extension that is doing what you want.
You can check it out at github:
http://github.com/cloos/rt-extension-briefhistory
Chris
Am 13.05.2010 19:28, schrieb Chris Hall:
Thanks Raed and Torsten, I took a little bit of both. I ended up
editing Ticket/Elements/ShowHistory with:
} else {
$Transactions = $Ticket-Transactions;
if ($r-uri =~ /History\.html/) {
} else {
$Transactions-Limit(FIELD = 'Type', VALUE = 'Correspond');
$Transactions-Limit(FIELD = 'Type', VALUE = 'Comment');
$Transactions-Limit(FIELD = 'Type', VALUE = 'Create');
}
}
so that the full history would be shown if the history link was
clicked, as alluded to in Torsten's link. (I couldn't seem to get the
Callbacks working for some reason.. maybe I just needed to restart
apache?) so with this code, only the added comments are shown unless
you are looking from the history link, in which case everything is
shown.. seems to work pretty well. I'll keep looking later though, as
I'd rather get the callbacks working instead. Thanks for the help guys.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Filtering out unneeded info from ticket
Hi Chris,
I just created an extension that is doing what you want.
You can check it out at github:
http://github.com/cloos/rt-extension-briefhistory
Chris
Am 13.05.2010 19:28, schrieb Chris Hall:
Thanks Raed and Torsten, I took a little bit of both. I ended up
editing Ticket/Elements/ShowHistory with:
} else {
$Transactions = $Ticket-Transactions;
if ($r-uri =~ /History\.html/) {
} else {
$Transactions-Limit(FIELD = 'Type', VALUE = 'Correspond');
$Transactions-Limit(FIELD = 'Type', VALUE = 'Comment');
$Transactions-Limit(FIELD = 'Type', VALUE = 'Create');
}
}
so that the full history would be shown if the history link was
clicked, as alluded to in Torsten's link. (I couldn't seem to get the
Callbacks working for some reason.. maybe I just needed to restart
apache?) so with this code, only the added comments are shown unless
you are looking from the history link, in which case everything is
shown.. seems to work pretty well. I'll keep looking later though, as
I'd rather get the callbacks working instead. Thanks for the help guys.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Filtering out unneeded info from ticket
How can I filter from the history information I don't want to see? For example.. snippet from a recent ticket: Mon May 10 10:26:17 2010 The RT System itself - Status changed from 'new' to 'open' http://rt.imctv.com/Ticket/Display.html?id=43#txn-708 Mon May 10 10:26:17 2010 Allen Stevens - Given to Allen Stevens http://rt.imctv.com/Ticket/Display.html?id=43#txn-720 Mon May 10 10:33:04 2010 Allen Stevens - Queue changed from Corporate Support to Central Office http://rt.imctv.com/Ticket/Display.html?id=43#txn-721 Mon May 10 10:33:05 2010 The RT System itself - Outgoing email recorded Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody They only want to see like... correspondence/comments. So where would I want to go to start filtering out all the other stuff from history when they look at the ticket? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Filtering out unneeded info from ticket
Check ths out: http://wiki.bestpractical.com/view/HideTransactions Torsten 2010/5/13 Chris Hall hir...@gmail.com How can I filter from the history information I don't want to see? For example.. snippet from a recent ticket: Mon May 10 10:26:17 2010 The RT System itself - Status changed from 'new' to 'open' http://rt.imctv.com/Ticket/Display.html?id=43#txn-708 Mon May 10 10:26:17 2010 Allen Stevens - Given to Allen Stevens http://rt.imctv.com/Ticket/Display.html?id=43#txn-720 Mon May 10 10:33:04 2010 Allen Stevens - Queue changed from Corporate Support to Central Office http://rt.imctv.com/Ticket/Display.html?id=43#txn-721 Mon May 10 10:33:05 2010 The RT System itself - Outgoing email recorded Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody They only want to see like... correspondence/comments. So where would I want to go to start filtering out all the other stuff from history when they look at the ticket? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Filtering out unneeded info from ticket
Hi Chris;
The value of the information you want to hide is only appreciated when
you need it.
But its possible to remove them from the ticket history by editing:
Ticket/Elements/ShowHistory
In the %INIT section change:
} else {
$Transactions = $Ticket-Transactions;
}
to
} else {
$Transactions = $Ticket-Transactions;
$Transactions-Limit(FIELD = 'Type', VALUE = 'Correspond');
$Transactions-Limit(FIELD = 'Type', VALUE = 'Comment);
$Transactions-Limit(FIELD = 'Type', VALUE = 'Create');
}
Regards;
Roy
Chris Hall wrote:
How can I filter from the history information I don't want to see?
For example.. snippet from a recent ticket:
Mon May 10 10:26:17 2010 The RT System itself - Status changed from
'new' to 'open'
http://rt.imctv.com/Ticket/Display.html?id=43#txn-708Mon May 10 10:26:17 2010
Allen Stevens - Given to Allen Stevens
http://rt.imctv.com/Ticket/Display.html?id=43#txn-720Mon May 10 10:33:04 2010
Allen Stevens - Queue changed from Corporate Support to Central Office
http://rt.imctv.com/Ticket/Display.html?id=43#txn-721Mon May 10 10:33:05 2010
The RT System itself - Outgoing email recorded
Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody
They only want to see like... correspondence/comments. So where would
I want to go to start filtering out all the other stuff from history
when they look at the ticket?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Filtering out unneeded info from ticket
Thanks Raed and Torsten, I took a little bit of both. I ended up editing
Ticket/Elements/ShowHistory with:
} else {
$Transactions = $Ticket-Transactions;
if ($r-uri =~ /History\.html/) {
} else {
$Transactions-Limit(FIELD = 'Type', VALUE = 'Correspond');
$Transactions-Limit(FIELD = 'Type', VALUE = 'Comment');
$Transactions-Limit(FIELD = 'Type', VALUE = 'Create');
}
}
so that the full history would be shown if the history link was clicked,
as alluded to in Torsten's link. (I couldn't seem to get the Callbacks
working for some reason.. maybe I just needed to restart apache?) so with
this code, only the added comments are shown unless you are looking from the
history link, in which case everything is shown.. seems to work pretty well.
I'll keep looking later though, as I'd rather get the callbacks working
instead. Thanks for the help guys.
On Thu, May 13, 2010 at 11:06 AM, Raed El-Hames r...@vialtus.com wrote:
Hi Chris;
The value of the information you want to hide is only appreciated when you
need it.
But its possible to remove them from the ticket history by editing:
Ticket/Elements/ShowHistory
In the %INIT section change:
} else {
$Transactions = $Ticket-Transactions;
}
to
} else {
$Transactions = $Ticket-Transactions;
$Transactions-Limit(FIELD = 'Type', VALUE = 'Correspond');
$Transactions-Limit(FIELD = 'Type', VALUE = 'Comment);
$Transactions-Limit(FIELD = 'Type', VALUE = 'Create');
}
Regards;
Roy
Chris Hall wrote:
How can I filter from the history information I don't want to see? For
example.. snippet from a recent ticket:
Mon May 10 10:26:17 2010 The RT System itself - Status changed from 'new'
to 'open'
http://rt.imctv.com/Ticket/Display.html?id=43#txn-708Mon May 10
10:26:17 2010 Allen Stevens - Given to Allen Stevens
http://rt.imctv.com/Ticket/Display.html?id=43#txn-720Mon May 10
10:33:04 2010 Allen Stevens - Queue changed from Corporate Support to
Central Office
http://rt.imctv.com/Ticket/Display.html?id=43#txn-721Mon May 10
10:33:05 2010 The RT System itself - Outgoing email recorded
Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody
They only want to see like... correspondence/comments. So where would I
want to go to start filtering out all the other stuff from history when
they look at the ticket?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
