Thank you Kevin. So now that I added it via Edit, I'm getting "internal error" and it doesn't show up.The rt.log is empty. However, the /var/log/messages has this error message:
Aug 2 09:01:32 rttrack RT: could not find component for path
'SummaryByUser'#012#012Stack:#012
On Fri, Aug 02, 2013 at 01:45:03PM +, window camera wrote:
So now that I added it via Edit, I'm getting internal error and it doesn't
show up.
You said you registered the component in HomepageComponents, did you
also enable it as a plugin?
The rt.log is empty. However, the
You said you registered the component in HomepageComponents, did you also enable it as a plugin?Yes, I did. Homepagecomponents setting is in RT_Config.pm:
Set(
$HomepageComponents,
[
qw(QuickCreate Quicksearch
MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards
SavedSearches
On Fri, Aug 02, 2013 at 03:33:48PM +, window camera wrote:
You said you registered the component in HomepageComponents, did you
also enable it as a plugin?
Yes, I did. Homepagecomponents setting is in RT_Config.pm:
This is wrong. Always make your changes in RT_SiteConfig.pm, never in
This is wrong. Always make your changes in RT_SiteConfig.pm, never in RT_Config.pm or they'll be lost when you upgrade.Yes, I know it's wrong to do it there. Had no choice though. There was absolutely no information or documenation on how to setup "HomepageCompoents" in RT_SiteConfig.pm. I
On Fri, Aug 02, 2013 at 05:03:32PM +, window camera wrote:
This is wrong. Always make your changes in RT_SiteConfig.pm, never in
RT_Config.pm or they'll be lost when you upgrade.
Yes, I know it's wrong to do it there. Had no choice though.
There was absolutely no information or
Kevin, Your help is much appreciated.I've done exactly what you've stated. I've also successfully installed over 10 other extensions. For some reason, this extension just doesn't want to work on my RT 4.13 version. I still get the error :Aug
2 13:48:18 rttrack RT: could not find component for path
On Fri, Aug 02, 2013 at 05:53:51PM +, window camera wrote:
I still get the error :
Aug 2 13:48:18 rttrack RT: could not find component for path
'SummaryByUser'#012#012Stack:#012 [/rtdata/share/html/Elements/MyRT:95]#012
[/rtdata/share/html/index.html:78]#012
You've not followed my instructions if you have that error.I wouldn't assume that. But thank you for taking the time to help.Best-RickSent from iCloudOn Aug 02, 2013, at 02:03 PM, Kevin Falcone falc...@bestpractical.com wrote:On Fri, Aug 02, 2013 at 05:53:51PM +, window camera wrote:I still
