Kevin Falcone-2 wrote
I suspect the problem is in normalization of a:4 into
fsck.com-article://example.com/article/1 and you may just want to
hardcode the longer link for your permissionless users.
-kevin
You are absolutely correct. Full link solves it! Thanks for your excellent
help :)
On Fri, Mar 28, 2014 at 02:24:44AM -0700, rt4 wrote:
Kevin Falcone-2 wrote
What RT version. What rights do Privileged users have on the Admin
Class.
RT version 4.2.3. After some more feedback from the privileged users,
it's likely that the search stopped working in October or November
Kevin Falcone-2 wrote
What RT version. What rights do Privileged users have on the Admin
Class.
RT version 4.2.3. After some more feedback from the privileged users, it's
likely
that the search stopped working in October or November (i.e. either when we
moved over from 4.0 to 4.2, or updated
On Wed, Mar 26, 2014 at 01:31:41PM -0700, rt4 wrote:
The privileged users can't remember when the list disappeared from
Rt at a glance, so I guess it's quite a while ago.
Here's the predefined search (that works for admins, but not for
privileged users):
Queue = 'HF'
AND Status !=
I set up a predefined search (to display on privileged users RT at a
glance) for
tickets referring to a specific article (a:4). This article (a:4) is part of
a class
that's not supposed to show up on this group of users article dropdown list
on
the ticket reply page.
This is the way it has
On Wed, Mar 26, 2014 at 02:30:53AM -0700, rt4 wrote:
So, is there a way that privileged users can enjoy a predefined
search for tickets that refer to articles that are not supposed to
show up on the dropdown article list (on ticket reply page) for this
group of users?
Make two classes, only
The privileged users can't remember when the list disappeared from
Rt at a glance, so I guess it's quite a while ago.
Here's the predefined search (that works for admins, but not for
privileged users):
Queue = 'HF'
AND Status != 'resolved'
AND RefersTo = 'a:4'
We have two classes, one with
