Re: [rt-users] Re-send a previously attached attachment?
On Thu, Sep 05, 2013 at 05:35:18PM +0200, Christian Loos wrote: Am 03.09.2013 23:04, schrieb Kevin Falcone: I have not worked with your extension yet, but as I recall the two largest complaints with the branch as-is were: Maybe you or one of the other developers have time to have a look on my extension. I hope to, we've been busy with the new release, but it's on my list of things to look at. Display of attachments on the new replies (they aren't true attachments, and render in a funny way and were otherwise not as obvious as needed). Fixed if we better fake-up the attachment record. I personally like the solution from Thomas in https://github.com/bestpractical/rt/commit/ea61a55 which is integrated with some small changes in my extension. Thomas didn't like that solution after trying it in production with a client. When I get a chance to look at the extension, I'll try to dig out his specific objections. Picking attachments from multiple transactions, especially on long attachment heavy tickets. This is a desirable feature, but just providing a list of all attachments is... unusable. We've played with a few other UX ideas also. If it is here an problem, isn't it also a problem with the attachments widget on Ticket/Display.html? I believe the attachments widget on Ticket/Display.html has problems on long-lived tickets or attachment heavy tickets. I hope it'll be one of the things we address in 4.4. My current idea is to place the widget with the attachments after the message widget and before the submit button. The widget will be by default rolled up, as the 'Scrips and Recipients' widget if you have set SimplifiedRecipients to true in RT_SiteConfig.pm. Sadly the necessary callback is missing but I just send an pull request: https://github.com/bestpractical/rt/pull/65 I saw the PR and merged it earlier. There's a longer internal writeup of problems with the branch, but it has some customer-specific things in it. I do hope we can find a solution for 4.4 but at this point we've missed the 4.2 window. After the 4.2 release may you have time to give some feedback on my extension so I can send a pull request to integrate this one in 4.4. It's definitely on my list. -kevin pgpMmTP1AFpNf.pgp Description: PGP signature
Re: [rt-users] Re-send a previously attached attachment?
Am 03.09.2013 23:04, schrieb Kevin Falcone: I have not worked with your extension yet, but as I recall the two largest complaints with the branch as-is were: Maybe you or one of the other developers have time to have a look on my extension. Display of attachments on the new replies (they aren't true attachments, and render in a funny way and were otherwise not as obvious as needed). Fixed if we better fake-up the attachment record. I personally like the solution from Thomas in https://github.com/bestpractical/rt/commit/ea61a55 which is integrated with some small changes in my extension. Picking attachments from multiple transactions, especially on long attachment heavy tickets. This is a desirable feature, but just providing a list of all attachments is... unusable. We've played with a few other UX ideas also. If it is here an problem, isn't it also a problem with the attachments widget on Ticket/Display.html? My current idea is to place the widget with the attachments after the message widget and before the submit button. The widget will be by default rolled up, as the 'Scrips and Recipients' widget if you have set SimplifiedRecipients to true in RT_SiteConfig.pm. Sadly the necessary callback is missing but I just send an pull request: https://github.com/bestpractical/rt/pull/65 There's a longer internal writeup of problems with the branch, but it has some customer-specific things in it. I do hope we can find a solution for 4.4 but at this point we've missed the 4.2 window. After the 4.2 release may you have time to give some feedback on my extension so I can send a pull request to integrate this one in 4.4. As the recent blog posts may make clear, we're getting closer and closer to 4.2.0rc1. Thanks for the note. I missed this new posts (mainly because of my vacation). But on an dev box I have the master branch installed to take a look on RT 4.2 and I'm looking forward to the new release. Great work. Thanks! Chris
Re: [rt-users] Re-send a previously attached attachment?
On Mon, Sep 02, 2013 at 08:48:20AM +0200, Christian Loos wrote: Hi Kevin, Am 14.08.2013 16:36, schrieb Kevin Falcone: The alternate (attaching a previously attached attachment to a new reply) is something we've explored in a few branches with clients, but nothing we've written has stuck or been right for mainstream release. maybe you can share some informations on the problems with your solutions. I created RT::Extension::AddAttachmentsFromTransactions which is based on your 4.4/attach-from-transactions branch and this makes your users happy. I have not worked with your extension yet, but as I recall the two largest complaints with the branch as-is were: Display of attachments on the new replies (they aren't true attachments, and render in a funny way and were otherwise not as obvious as needed). Fixed if we better fake-up the attachment record. Picking attachments from multiple transactions, especially on long attachment heavy tickets. This is a desirable feature, but just providing a list of all attachments is... unusable. We've played with a few other UX ideas also. There's a longer internal writeup of problems with the branch, but it has some customer-specific things in it. I do hope we can find a solution for 4.4 but at this point we've missed the 4.2 window. As the recent blog posts may make clear, we're getting closer and closer to 4.2.0rc1. -kevin pgpVJXFXd_w2x.pgp Description: PGP signature
Re: [rt-users] Re-send a previously attached attachment?
Am 13.08.2013 22:35, schrieb Boli: Hi All, Apologies if I have missed something obvious. How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it. For example, if a new requestor or CC is added to a ticket, and I want to get them up to date quickly by referring to previously discussed/attached information. Comments/Suggestions welcomed Regards, Boli Try my RT::Extension::AddAttachmentsFromTransactions: https://github.com/cloos/RT-Extension-AddAttachmentsFromTransactions Chris
Re: [rt-users] Re-send a previously attached attachment?
Hi Kevin, Am 14.08.2013 16:36, schrieb Kevin Falcone: The alternate (attaching a previously attached attachment to a new reply) is something we've explored in a few branches with clients, but nothing we've written has stuck or been right for mainstream release. -kevin maybe you can share some informations on the problems with your solutions. I created RT::Extension::AddAttachmentsFromTransactions which is based on your 4.4/attach-from-transactions branch and this makes your users happy. Chris
Re: [rt-users] Re-send a previously attached attachment?
Hi Boli, We (Bekeny) did something related: http://requesttracker.8502.n7.nabble.com/attachment-improvements-td45499.html Regards, Ákos On Tue, Aug 13, 2013 at 10:35 PM, Boli b...@itss.co.tz wrote: Hi All, Apologies if I have missed something obvious. How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it. For example, if a new requestor or CC is added to a ticket, and I want to get them up to date quickly by referring to previously discussed/attached information. Comments/Suggestions welcomed Regards, Boli -- Network Engineer
Re: [rt-users] Re-send a previously attached attachment?
On Tue, Aug 13, 2013 at 09:49:54PM +, Beachey, Kendric wrote: -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Boli Sent: Tuesday, August 13, 2013 3:36 PM To: RT users Subject: [rt-users] Re-send a previously attached attachment? Hi All, Apologies if I have missed something obvious. How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it. For example, if a new requestor or CC is added to a ticket, and I want to get them up to date quickly by referring to previously discussed/attached information. Comments/Suggestions welcomed Regards, Point them to the web view of the ticket? The attachment should be there in the ticket history, so they can download/view it at their leisure. (assuming you don't have a security policy that would prevent this) The alternate (attaching a previously attached attachment to a new reply) is something we've explored in a few branches with clients, but nothing we've written has stuck or been right for mainstream release. -kevin pgpVxdg53TJnN.pgp Description: PGP signature
[rt-users] Re-send a previously attached attachment?
Hi All, Apologies if I have missed something obvious. How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it. For example, if a new requestor or CC is added to a ticket, and I want to get them up to date quickly by referring to previously discussed/attached information. Comments/Suggestions welcomed Regards, Boli -- Network Engineer
Re: [rt-users] Re-send a previously attached attachment?
Point them to the web view of the ticket? The attachment should be there in the ticket history, so they can download/view it at their leisure. (assuming you don't have a security policy that would prevent this) -- Kendric Beachey -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Boli Sent: Tuesday, August 13, 2013 3:36 PM To: RT users Subject: [rt-users] Re-send a previously attached attachment? Hi All, Apologies if I have missed something obvious. How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it. For example, if a new requestor or CC is added to a ticket, and I want to get them up to date quickly by referring to previously discussed/attached information. Comments/Suggestions welcomed Regards, Boli -- Network Engineer CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
