All,
I have a scrip that runs first and extracts custom fields on ticket
created. The Autoreply scrip runs second, but if I use
$Ticket-FirstCustomFieldValue('foo') in the Autoreply template I
don't get the value that was extracted in the first scrip. What am I
missing? Do I need to get the first
Todd,
I've run into that same problem. For some reason, when RT executes
transactions, the RT base transactions seemed to override any scrip
based changes that had a stage of TransactionCreate. When I turned on
TransactionBatch in my SiteConfig and set the Stage for the scrips
to
Message from the template is generated during Prepare step.
On Mon, May 4, 2009 at 8:14 PM, Todd Chapman t...@chaka.net wrote:
All,
I have a scrip that runs first and extracts custom fields on ticket
created. The Autoreply scrip runs second, but if I use
$Ticket-FirstCustomFieldValue('foo')
Thanks Ruslan. Is there a reason for that?
On Mon, May 4, 2009 at 1:06 PM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote:
Message from the template is generated during Prepare step.
On Mon, May 4, 2009 at 8:14 PM, Todd Chapman t...@chaka.net wrote:
All,
I have a scrip that runs first and
I think it's done to generate list of recipients.
On Mon, May 4, 2009 at 9:10 PM, Todd Chapman t...@chaka.net wrote:
Thanks Ruslan. Is there a reason for that?
On Mon, May 4, 2009 at 1:06 PM, Ruslan Zakirov ruslan.zaki...@gmail.com
wrote:
Message from the template is generated during
