Kenneth,
You have probably granted the OwnTicket right to either Everyone or
Privileged at either the Global level or Queue level or both. I'd
remove it from the Global level, then from all Queues and then grant
that right to specific user-defined groups for the queues those groups
are
Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group can own tickets
so just seeing the pre-trimmed list would really
On Mon, Dec 21, 2009 at 03:38:45PM -0600, Kenneth Marshall wrote:
Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group
On Mon, Dec 21, 2009 at 04:59:07PM -0500, Kevin Falcone wrote:
On Mon, Dec 21, 2009 at 03:38:45PM -0600, Kenneth Marshall wrote:
Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown
