Hi,
Is it possible to have a scrip to modify the due date priority of a ticket
each time is moved from queue to queue?
Thanks
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On Wed, Dec 16, 2009 at 5:45 PM, Juan N. DLC juann@gmail.com wrote:
Hi,
Is it possible to have a scrip to modify the due date priority of a ticket
each time is moved from queue to queue?
Yes. On the wiki you can find OnQueueChange condition. Scrip action
for priority change is described
Juan
We re-set the owner of a ticket when it moves to another Queue. This is
what we use:
Condition: On Queue Change
#
# Custom action preparation code:
Thanks guys!
Ken,
I'm not that expert creating scrips, but I do understand the scrip below but
I don't know how to edit it to set the values that I need. How to I get the
values from the queue moving to and apply it to the ticket.
Thanks
On Wed, Dec 16, 2009 at 1:08 PM, Ken Crocker
Juan,
I don't understand your question. Edit what? If you have the data you
want to put into the ticket (and I assume you do or you can get it) then
just put the data into the filed the ticket uses, like this:
## Turns into -mm-dd format for date conversion by RT::Date
my $trans =
