: Cannot chnage owner to another user.
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.0
+0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.0 +0100
@@ -2959,6 +2959,7
*
*-*
*From:* Peer Michael [mailto:[EMAIL PROTECTED]
*Sent:* Friday, February 02, 2007 12:54 AM
*To:* Nick Metrowsky; RT Users
*Subject:* RE: [rt-users] RT 3.6.3: Cannot chnage
That diff isn't quite what I got with RT 3.6.3 - Mine looks more like this:
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2006-12-01 11:00:23.0 -0800
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-02-02
09:07:05.0 -0800
@@ -3016,7 +3016,8 @@
# the current user
if ( $Type ne 'Steal'
12:54 AM
*To:* Nick Metrowsky; RT Users
*Subject:* RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.0
+0100
+++ /opt/rt3/local/lib/RT
Nick,
No, it is not. We use 3.4.4 and we have always had to take a ticket
before we could re-assign it.
Kenn Crocker
LBNL
Nick Metrowsky wrote:
Hi Everyone,
I have Super User and I cannot change the ownership of a ticket from one
person to another. I get an error “You can only take
With this diff, superusers can reassign tickets. It works for us.
--- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.0
+0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.0 +0100
@@ -2959,6 +2959,7 @@
and#If we're not stealing
