Hi there,
sorry to nag but I'm despaired to find a solution for a basic which should
be common problem/need.
I need the ability to create ticket from email.
mailgate provides only correspond and comment actions while I need
create.
Any suggestions?
Thanks,
On Wed, Oct 15, 2008 at 10:33 PM, Monti
When you send it to the correspond address, it will create a new ticket if
the following is true:
the user has Create Ticket rights
there isn't a ticket number (RT syntax) in the subject that will update an
existing ticket.
From: [EMAIL PROTECTED] on behalf
Thank you, that works grate :)
Is there a way to set a Custom Field value in the email template?
I have set a Custom Field for a queue, I want to be able to create a new
ticket using mailgate but also to be able to set a value for the Custom
Field.
On Sun, Oct 19, 2008 at 2:57 PM, Helmuth
There are several ways to do that depending on exactly what you want to trigger
the CF (custom field). Check out the wiki and archives for examples on scrips
to look for certain words. Alternatively you can take a look at the mail
commands option. Do a search on cpan for it, you can set CF's
Hi,
I am trying to install RT-Extension-CommandByMail Extention and it does not
work well.
I have setup the configuration and i am running RT 3.8 so I did not need to
run the patch installation.
I ran the Makefile.PL and got this:
perl Makefile.PL
Cannot determine perl version info from
Hi,
After having successfully implemented version 3.6.4 in our organization, I have
started an attempt at updating the installation to 3.8.1. It seems to be
successful, however I have one show stopping issue. When I look at the tickets
the Turkish characters we use have become corrupted. Here
Monti gmail wrote:
Hi,
I am trying to install RT-Extension-CommandByMail Extention and it does
not work well.
When I restart the webserver I get this error:
Sun Oct 19 20:23:25 2008]* [error] Can't locate
RT/Extension/CommandByMail.pm in @INC (@INC contains:*
