[rt-users] Upgrade trouble 3.8.1

Hi, I have applied the updates to the schema but whenever I try to view an attached image I get this instead; [image: http://hamrttest/Ticket/Attachment/235/90/image001.jpg] http://hamrttest/Ticket/Attachment/235/90/image001.jpg This is instead of any binary type attachments. However when runnin

[rt-users] RT3 and ITIL

Hi, can RT3 be made "ITIL-compliant"? I know that ITIL is more about processes etc, but my boss has decided we need an "ITIL-compliant" ticketing-system What can I tell him about RT + ITIL? Regards, Rainer ___ http://lists.bestpractical.com/cgi-b

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

> On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote: > > Andrew published well working Lenny packages for 3.8.1 (deb > http://debian.etc.gen.nz lenny rt), also > similar packages are available in Debian experimental. As Debian Lenny > is the next stable, wher

Re: [rt-users] Self service error on page IE 6

On Thu 8.Jan'09 at 17:31:47 +0200, Monti gmail wrote: > Hi all, > > I have a customer which uses the Self Service HTTP interface using IE 6.0 > The customer complains he cannot see the "issue description" text box > when trying to submit new issue. Monti, You don't mention what version of R

Re: [rt-users] RT3 and ITIL

On Fri, Jan 09, 2009 at 12:45:01PM +0100, Rainer Duffner wrote: > Hi, > > can RT3 be made "ITIL-compliant"? According to the ITIL specification (as of the last time I read it), the answer is "tools can not be made ITIL compliant. An organization can use tools to implement ITIL-compliant proce

Re: [rt-users] Upgrade trouble 3.8.1

On Sat, Jan 10, 2009 at 12:46:24AM +1300, Aaron Guise wrote: > Hi, > > I have applied the updates to the schema but whenever I try to view an > attached image I get this instead; > [image: http://hamrttest/Ticket/Attachment/235/90/image001.jpg] > http://hamrttest/Ticket/Attachment/235/90/image0

Re: [rt-users] RT3 and ITIL

Jesse Vincent wrote: > > Does > your boss know which of the ITIL areas/practices/functions he's looking > to implement? Sorry.. I *HAVE* to chip in here having been on the receiving end before: Does your boss know what ITIL means? Or has he just been handed a buzzword from a more senior manager

Re: [rt-users] upgrading to 3.8.2 from versions prior to 3.8.x

On Wed, Jan 07, 2009 at 06:19:20PM -0600, jmose...@corp.xanadoo.com wrote: > Slightly confusing instructions (and different from 3.8.0) on upgrading a > mysql database. > > First, the instructions say to run /opt/rt3/sbin/rt-setup-database telling > the script the current version you are runnin

Re: [rt-users] RT3 and ITIL

On Friday 09 January 2009 14:44:12 Jesse Vincent wrote: > > > can RT3 be made "ITIL-compliant"? > > According to the ITIL specification (as of the last time I read it), the > answer is "tools can not be made ITIL compliant. An organization can use > tools to implement ITIL-compliant processes."

Re: [rt-users] upgrading to 3.8.2 from versions prior to 3.8.x

Jesse Vincent wrote: On Wed, Jan 07, 2009 at 06:19:20PM -0600, jmose...@corp.xanadoo.com wrote: >> So, in the setup-database script, do you tell it to stop at 3.8.0, or >> 3.7.87? Meaning, if I choose 3.8.0, does the script stop after installing >> the 3.7.87 schema changes, or does it also

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote: > The point is that Lenny will be the stable release soon and I see no way to > use experimental repos or a mix - so we need Lenny packages. That's not quite true. It's perfectly possible to add additional resources to the sources.li

Re: [rt-users] RT3 and ITIL

Mike Peachey schrieb: > Jesse Vincent wrote: > >> Does >> your boss know which of the ITIL areas/practices/functions he's looking >> to implement? >> > > Sorry.. I *HAVE* to chip in here having been on the receiving end before: > > Does your boss know what ITIL means? Or has he just been ha

Re: [rt-users] RT3 and ITIL

Rainer Duffner wrote: > Mike Peachey schrieb: >> Does your boss know what ITIL means? Or has he just been handed a >> buzzword from a more senior manager or (more likely) a >> corporate-sponsored newsletter/magazine? >> >> > > > I'm not sure. > ;-) > Maybe he just wants to go with a commercial

Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote: > We are more or less finished with the virtual appliance, so the only open > issue is the repository. > (currently we use official Lenny and http://debian.etc.gen.nz for rt 3.8.1 > but I am not sure if this will be maintained in th

Re: [rt-users] RT3 and ITIL

On Fri, Jan 09, 2009 at 03:46:52PM +0100, Rainer Duffner wrote: > Mike Peachey schrieb: > > Jesse Vincent wrote: > > > >> Does > >> your boss know which of the ITIL areas/practices/functions he's looking > >> to implement? > >> > > > > Sorry.. I *HAVE* to chip in here having been on the rec

Re: [rt-users] RT3 and ITIL

On Friday 09 January 2009 15:46:52 Rainer Duffner wrote: > Mike Peachey schrieb: > > Jesse Vincent wrote: > > > >> Does your boss know which of the ITIL areas/practices/functions he's > >> looking to implement? > > > > Sorry.. I *HAVE* to chip in here having been on the receiving end before: >

[rt-users] how to display actual ticket ID/Number in "On create" template?

hi, i'm using the Approval example on wiki and it's fine, but i want that approval user receive an email with direct URL of ticket created after approval request submission... and i don't find how to do it :-( here is my template : ===Create-Ticket: aproval Subject: Approval needed for : {$Tic

Re: [rt-users] close ticket that is "parent" of a depend on (child) ticket?

hi, after reading me again, i fell that i'm not clear ... on approval example, you need to create a ticket "A" on queue "Request". this create a "Child" ticket "B" as "approval" ... i would like to close ticket "A" when ticket "B" is approved (resolved)... any idea? regards, Remy Berrebi wrot

[rt-users] 3.8.1 and RTAddressRegexp

Our RT server (support.remc1.net) has three email addresses forwarding in for email requests. supp...@support.remc1.net supp...@remc1.net -> supp...@support.remc1.net helpd...@bhkfirst.org -> supp...@remc1.net Since upgrading to 3.8.1 (from 3.6.X), any mail sent in from an address other than supp

[rt-users] No response

To all, I sent this before and got no response. Is it showing? We are planning to move up to 3.8.2 soon (a month?). One of the things my users do not like is that there are many CF's that are sowing up in their "Modify Ticket" screen that some use, some don't ,but needs to be ava

[rt-users] Another No response

To all, I also sent this and received no response. I'm wondering if they are getting thru? We have many users that like to create their own tickets from the email they get from their users (requestors). That way they can copy the part of the email body that makes sense and leave

Re: [rt-users] Text::Template versions (was Re: [Rt-announce] RT 3.8.2 Released)

On Thu 8.Jan'09 at 17:41:48 +, Dominic Hargreaves wrote: > On Wed, Jan 07, 2009 at 09:34:44AM -0500, Kevin Falcone wrote: > > > * newer Text::Template which claims to have fixed the T:: cleanup, > > otherwise > > scrips in batch stage may be delayed [sartak] > > I note you have declare

[rt-users] RT 3.8.2 prompts for login when viewing tickets via search

I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2 without any problem I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3 database from 3.6.4 and restored it on 3.8.2.Ran rt-setup

Re: [rt-users] No response

>To all, > > > I sent this before and got no response. Is it showing? > >We are planning to move up to 3.8.2 soon (a month?). One of the things >my users do not like is that there are many CF's that are sowing up in >their "Modify Ticket" screen that some use, some don't ,but n

Re: [rt-users] RT 3.8.2 prompts for login when viewing tickets via search

Did you complete step four in UPGRADING.mysql? James Moseley Narendra Mehta To Sent b

Re: [rt-users] upgrading to 3.8.2 from versions prior to 3.8.x

> >the 3.8.0 updates, run the script and continue. Documentation patches > >would be lovely. > > How's this for a start: Thanks. Applied with some tweaks > > --- UPGRADING.mysql 2009-01-06 19:15:20.0 -0600 > +++ UPGRADING.mysql.patched 2009-01-09 08:34:51.0 -0600 > @@ -1

Re: [rt-users] Upgrade trouble 3.8.1

yeah, I had followed those instructions too. On all binary atachments I am now getting an error saying the attachment cannot be displayed, because it contains errors. On Sat, Jan 10, 2009 at 2:46 AM, Jesse Vincent wrote: > > > > On Sat, Jan 10, 2009 at 12:46:24AM +1300, Aaron Guise wrote: > > H

Re: [rt-users] No response

James, Actually, the Custom Fields are all over the place, even though we set up the sequence for the queue (Config->Queues->select Queue->Custom Fields). What I was hoping was that the queue setting would actually work in 3.8.2 (it doesn't in 3.6.4 which is what we have) and perhaps

[rt-users] SelfService for Privileged users?

Is there a setting somewhere to 'force' the UI for privileged users to use the SelfService pages? Thanks, Thierry ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa..

Re: [rt-users] Richtext spell checker

Has anyone got this working? I've spent 16+ hours trying to get this to work. It seems simple enough. i got past the part where it was saying page not found, and now just get php script errors in the spellchecker.php Thanks. --- On Sun, 10/12/08, Jesse Vincent wrote: > From: Jesse Vincent >