On Wed, Jul 7, 2010 at 20:57, Mike Johnson mike.john...@nosm.ca wrote:
I'm running 5.9.0, not surei f that's current.
At least 8 years old. 6.3.17 is the current version number. Your
version of RT is only 6 years old.
In that time numerous security issues have been fixed, and I suspect
that
Hi all,
I think it's not DB-Query problem.
After analyzing the mysl log file it appear that the query is not
constructed and sent to the database.
Checks in 3 steps in QueryBuilder :
1- Add the desired queue -- It work fine, query is constructed and
sent to the DB
QueryBuilder displays
Hi!
I am creating a template, and I want to include the requestor's full (real)
name to it. What TemplateSnippet can I use?
_
Windows Live™ Mail. Flere kontoer på ett sted.
Hi everyone,
I'm searching for a way to disable auto reply to user if they are not in
the RT DB
I think I had to create a custom action to do it
where can i get some info about custom condition/action how to do it and
what are the
variable I can use ?
I think I should modify the scrip On
Good Day!
I'm having a problem involving creation of internal users when a mail is
received through the rt-mailgate. I know this is a common problem but
I've not been able to find a solution that worked for me. If you have a
few minutes can you glance at my various configs and perhaps point
Georghy a écrit :
Hi everyone,
I'm searching for a way to disable auto reply to user if they are not
in the RT DB
I think I had to create a custom action to do it
where can i get some info about custom condition/action how to do it
and what are the
variable I can use ?
I think I should
RT Users,
After some testing, it appears as though I have found a bug relating to the
display of custom fields when in the basics edit page.
We have some custom fields set up, so that some are SeeCustomField others
are ModifyCustomField and the rest have no permissions assigned. When on the
edit
One of my customers has just alerted me to the fact that by doing a certain
search they can list tickets they shouldn't be able to see.
For example they build this search
Status = 'open' OR Status = 'stalled'
in Advanced and they can see rows returned for queues they do not have See
Queue
To list,
I've finally determined where this VCard attachment is coming from.
Apparently, our Gmail offers the user the ability to attach a signature
verification attachment to the email. I guess this is so people will know it
is not spam or something.
Anyway, I don't want RT tickets cluttered up
For every ticket action from a privileged user, we're getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is given to a user, and such.) My manager has asked if there
is a way to trim that back to only the correspondence messages to lower
On Thu, Jul 08, 2010 at 02:25:33PM +0200, Jan Olsen wrote:
I am creating a template, and I want to include the requestor's full
(real) name to it. What
TemplateSnippet can I use?
Have you had a look at docs/templates.pod ?
-kevin
pgpaJk11GZnDw.pgp
Description: PGP signature
Discover
On Thu, Jul 08, 2010 at 09:41:44AM -0400, Michael Campfield wrote:
I'm having a problem involving creation of internal users when a
mail is received through the rt-mailgate. I know this is a common
problem but I've not been able to find a solution that worked for
me. If you have a few
On Thu, Jul 08, 2010 at 10:54:53AM -0700, Gary Greene wrote:
For every ticket action from a privileged user, we're getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is given to a user, and such.) My manager has asked if there
is a way
To list,
I noticed that the info for LDAP when using ExternalAuth mentions that you *
MUST* have a d filter defined.
My quick question is why? If my regular filter is working, anyone not
meeting that specification will be denied anyway, so why the *must* for the
d filter?
Kenn
LBNL
Discover
On 7/8/10 11:40 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Thu, Jul 08, 2010 at 10:54:53AM -0700, Gary Greene wrote:
For every ticket action from a privileged user, we're getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is
Hi.
I get sometimes segfault in apache's error log, at the same time some (never
the same) page in RT has blank content. Do you have any idea how to find the
buggy component/library?
TIA
R.
--
First they ignore you. Then they laugh at you. Then they
fight you. Then you win. - Mohandas Gandhi.
In case it helps others, I've just written a long blog post about what I
did to significantly speed up our instance of RT 3.6:
http://feeding.cloud.geek.nz/2010/07/improving-performance-of-request.html
Quick summary:
- serve Javascript and CSS statically
- replace rounded corner images with CSS
Would the same speed ups apply for 3.8.8?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Francois Marier
Sent: Friday, 9 July 2010 2:39 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT
On Fri, 2010-07-09 at 14:51 +1000, Rajesh Singh wrote:
Would the same speed ups apply for 3.8.8?
I haven't tried it on RT 3.8, but I'm pretty sure you'd see similar
effects since the non-optimised graphs I see from a RT 3.8 instance are
very much like the 3.6 ones I had.
Cheers,
Francois
Cheers, will give it a shot, and let the list know when I've done that :)
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Francois Marier
Sent: Friday, 9 July 2010 2:54 PM
To:
20 matches
Mail list logo
