Спасибо Антон.
Проблема решилась правильным конфигом Апача (письмом выше).
сейчас страничка работает, и всё отображается.
Следующий шаг хотелось бы настроить доменную аутентификацию.
Сейчас RT_SiteConfig.pm выглядит так: http://pastebin.com/X3i3BGwu
посмотрите пжлста и комментирование строки.
Hi all,
this will sound trivial but...
RTFM's readme (v 2.4.2) contains the following sentence: Install RT
3.4.2 or newer (Do not use this with 3.8.0 as there are incompatibilities)
Being strictly literal, should I interpret it as 3.8.x is fine except
when x=0?
However, the wiki says: It
Hi,
Hopefully a quick pointer is what I need.
We've been running RT 3.6.1 for years no probs.
We've now set up a new (replacement server) and installed RT 3.6.7.
The database under the 3.6.1 install was copied over and put on to the
3.6.7 server - the the RT instance was connected to
I posted some links here when I was having problems with RT3. Now
google is showing up with those links and is now trying to crawl my
site.
I tried to drop robots.txt into the html folder, but it goes to the
logon screen instead of showing me the robots.txt file.
What do I need to do?
http://www.google.com/support/webmasters/bin/answer.py?hl=enanswer=164734
If you own the site, you can verify your ownership in Webmaster Tools and use
the verified URL removal tool to remove an entire directory from Google's
search results.
Before using the URL Removal Tool, you must use
I guess I'm going for the DNS blocking method, since I don't see where
to put in a robots.txt file into RT. I'll have to do some custom
conf.d stuff when I get back into the office next week.
-Mark
From: Jason Ledford [mailto:jledf...@biltmore.com]
Sent: Thursday, December 09, 2010 7:10
On Thu, Dec 09, 2010 at 11:38:49AM +, Giuseppe Sollazzo wrote:
RTFM's readme (v 2.4.2) contains the following sentence: Install RT
3.4.2 or newer (Do not use this with 3.8.0 as there are
incompatibilities)
Being strictly literal, should I interpret it as 3.8.x is fine
except when x=0?
On Thu, Dec 09, 2010 at 12:40:18PM +, Kevin Bailey wrote:
Hi,
Hopefully a quick pointer is what I need.
We've been running RT 3.6.1 for years no probs.
We've now set up a new (replacement server) and installed RT 3.6.7.
The database under the 3.6.1 install was copied over and put
On Wed, Dec 08, 2010 at 04:20:01PM -0500, Darin Perusich wrote:
Hello All,
I'm seeing some strange behavior with one of the my tickets in RT. When
I add a comment or reply the message doesn't show up in the history yet
email is sent out. The last message in the history is an error, see
On 12/09/2010 02:34 PM, Mark Jenks wrote:
I guess I'm going for the DNS blocking method, since I don't see where
to put in a robots.txt file into RT. I'll have to do some custom
conf.d stuff when I get back into the office next week.
You can specify robots.txt in your Apache configuration,
On 09/12/10 13:50, Kevin Falcone wrote:
RT 3.8.8, you should really try RTFM2.4.3rc1 since
it fixes one or two incompatibilities you may run into.
Hi Kevin,
sorry - I meant the blog, not the wiki. It's here:
http://blog.bestpractical.com/2009/06/rtfm-242-now-available.html
As far as
On Tue, Dec 07, 2010 at 05:47:06PM +0300, alexander lunev wrote:
FreeBSD port installs RT files under /usr/local/share:
# ls /usr/local/share/rt38
etc fonts htmllib local plugins po
I created file with callback:
On Thu, Dec 09, 2010 at 02:01:24PM +, Giuseppe Sollazzo wrote:
On 09/12/10 13:50, Kevin Falcone wrote:
RT 3.8.8, you should really try RTFM2.4.3rc1 since
it fixes one or two incompatibilities you may run into.
Hi Kevin,
sorry - I meant the blog, not the wiki. It's here:
Hello,
Your config looks good. Please, turn on debug loggin in the RT config,
stop/start server and try again, then collect errors from logs.
Without logs it's hard to guess what went wrong.
Holidays are supported in late versions of Business::Hours module, may
be version of the module you're
On Thu, Dec 9, 2010 at 5:59 AM, Stefan Hornburg (Racke) ra...@linuxia.dewrote:
On 12/09/2010 02:34 PM, Mark Jenks wrote:
I guess I'm going for the DNS blocking method, since I don't see where
to put in a robots.txt file into RT. I'll have to do some custom
conf.d stuff when I get back into
I've been asked about the output from the logs.
Currently there is no log file at all - so I'll have a look at setting
the debug level for the logs.
Cheers,
bailey86
On 09/12/10 12:40, Kevin Bailey wrote:
Hi,
Hopefully a quick pointer is what I need.
We've been running RT
I'll look at upping the debug level. Not sure how - but I'll get the
book out and look through the config file.
Thanks,
Kevin
On 09/12/10 13:57, Kevin Falcone wrote:
On Thu, Dec 09, 2010 at 12:40:18PM +, Kevin Bailey wrote:
Hi,
Hopefully a quick pointer is what I need.
Here's the log messages I found in syslog - I'm just looking through
them now:
Dec 9 16:34:22 cyclone2 RT: Guessed encoding: utf8#012
Dec 9 16:34:22 cyclone2 RT: Guessed encoding: ascii#012
Dec 9 16:34:22 cyclone2 RT: Guessed encoding: utf8#012
Dec 9 16:34:22 cyclone2 RT: Guessed encoding:
On Thu, Dec 09, 2010 at 04:35:45PM +, Kevin Bailey wrote:
Here's the log messages I found in syslog - I'm just looking through
them now:
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012
Dec 9 16:34:23 cyclone2 RT:
Not sure - it was installed by one of our guys. I don't even know what
taint mode is.
Currently the Apache2 web server won't start up due to RT. I'm getting
[Thu Dec 09 16:53:06 2010] [error] Insecure dependency in chdir
while running with -T switch at /usr/share/perl/5.10/File/Path.pm line
On Thu, Dec 09, 2010 at 05:08:32PM +, Kevin Bailey wrote:
Not sure - it was installed by one of our guys. I don't even know
what taint mode is.
Currently the Apache2 web server won't start up due to RT. I'm getting
That is the same problem. I suggest you ask the person doing the
Hi,
Currently we have RT running at version
ii request-tracker3.6 3.6.1-4+etch1
Extensible trouble-ticket tracking system
on a Debian etch server.
We have a nice new Debian server set up running Debian lenny. And
we've installed RT on that server from the repository - currently
version
Hi all,
I'm using the QuickCalls extensions to create tickets of a given type.
It would be great if it were possible to, say, add custom fields to
certain QuickCalls.
For example,
- a ticket referring to a network problem could have a field named IP
address
- a ticket referring to a
I am looking for a way to send an email from RT to a specified e-mail address
that is not an account in RT or associated with the ticket as a requestor,
watcher, CC:, BCC:...etc
I have the logic down to specify the e-mail address and have some nasty perl
code to actually send the e-mail.
108 Industrial Blvd
Kilgore, TX 75662
Phone: 903-984-5482
LCON: Cell: 903-983-9397 Marcie Platt
812 CR 367
Palestine, TX 75801
Phone: 903-723-5418
LCON: Cell: 903-948-3473 JD Hatten
Both locations were just purchased and it was closed last week. I just
found out yesterday. Once the
Hi
We really need some help resolving the slow email issue.
I have been researching this for over 2 weeks now before calling our to
RT_Users.
I have searched all of the below,
http://wiki.bestpractical.com/
http://gossamer-threads.com/lists/rt/
http://www.google.com/
and much wider across the
It sounds like all of your problems are DNS related. Instead
of disabling the lookups everywhere because they are busted,
if you fixed them it would all just work. Barring that, you
will need to disable the DNS lookup that is causing the slow
mail problem. Good luck.
Cheers,
Ken
On Thu, Dec 09,
The database doesn't get automatically upgraded, but old databases
will usually work just fine, so your problem is likely not database
related. You need to run manually upgrade the database schema.
On 12/9/10 11:17 AM, Kevin Bailey wrote:
Hi,
Hi,
The following may help you http://requesttracker.wikia.com/wiki/SendmailTips
On Fri, Dec 10, 2010 at 12:48 AM, Naresh Maharaj
nar...@hewittandmay.com wrote:
Hi
We really need some help resolving the slow email issue.
I have been researching this for over 2 weeks now before calling our to
Dear Ruslan
Thank you - have done all of this already.
Just checked the DNS Servers we use and it seems our ISP had not informed us
of a change to the DNS address.
Made a change to /etc/resolve.conf
added the new DNS server address and hey presto !!!
Super fast
Kind regards
Naresh
Kenneth
Thanks. Fixing DNS fixed e'thing
Kind regards
Naresh Maharaj
Hewitt May (Shirtmakers) Ltd.
email: nar...@hewittandmay.com
--
-Original Message-
From: Kenneth Marshall k...@rice.edu
Date: Thu, 9 Dec 2010 16:03:25
To: Naresh Maharajnar...@hewittandmay.com
Dear RT Community - Please kindly advise on how can I accomplish the above. I
trust you understand how urgent it is for me to have it up and running.
Regards,Rithy
Dear RT Community - Please kindly advise on how can I accomplish the above. I
trust you understand how urgent it is for me to have it up and running.
Regards,Rithy
I am looking to write a custom scrip that will send an email to my
allus...@domain.commailto:allus...@domain.com email address, if the subject
line has [--Maintenance--] somewhere in it, to let them know when the scheduled
maintenance will be performed. It can be based on create ticket since I
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