Rob,
You could modify your notify XX on Resolve scrip to stop if the new
status value is resolve and the old one was new, unless you also open the
ticket and then assign it. You have to consider what state the ticket is
ALWAYS in when you assign/resolve it. Then use that condition in your
scrip.
Or create a custom field which you set to a boolean value (yes/no, 1/0, or
something like that) and base your on resolve condition based on that. That
way your status independent.
2013/4/9 Kenneth Crocker kenn.croc...@gmail.com
Rob,
You could modify your notify XX on Resolve scrip to stop if
That's what I thought, thanks very much Ruslan ! :)
Of interest, can I ask what the script should look like ?
Should I just hack into the SQL data to see if the portlet is enabled or is
there a nice RT command I can use in CLI to do that ?
Cheers !
--
View this message in context:
I,
thanks a lot for your help
The util rt-delete-tickets-mysql seems to be perfect for what I want
I just have to change the initial query from:
DELETE FROM Tickets WHERE Status = deleted
to
DELETE FROM Tickets WHERE LastUpdate = '2 year ago'
Now I just have to find the right query...
Huumm... still didn't try it but this query should do the trick:
DELETE FROM Tickets WHERE Created = date_sub(NOW(), interval 2 year);
Cheers
*Flávio Moringa*
Project Leader
Caixa Mágica Software
Energia Open Source
Rua Soeiro Pereira Gomes, Lote 1 - 4.º B,
Edifício Espanha, 1600-196 Lisboa
Yes, I understand that this is possible... just not how to actually do it.
Any good examples / snippets that I can look at? Everything I've tried to far
doesn't seem to work.
Thanks,
Rob
--
Robert Lister
On 9 Apr 2013, at 07:02, Kenneth Crocker kenn.croc...@gmail.com wrote:
Rob,
You
Hello list,
I'm trying to find a way to disable the Auto-Reply message when we open a
ticket for some else from the web interface (we set there email in the
requestors field), so that we only send a auto-reply message for tickets
created via mail submission.
Running: RT 4.0.5
--
Rabin
Hello guys,
Since I've upgraded our system from 3.8.8 to 4.0.10 everything is just
fine except that some reminders can't be displayed - there is attachment
in this mail.
My question is how to fix this issue, even if i'm needed to delete those
reminders?
attachment: Untitled1.jpg
Hi all
I'm increasingly finding it desirable to open correspondence with a
client by email and have the conversation tracked in RT. This is
cumbersome enough to do that I wonder if I'm missing something obvious.
I can create a ticket in their name via the web ui, but that results in
an
Hi all
I'm increasingly finding it desirable to open correspondence with a
client by email and have the conversation tracked in RT. This is
cumbersome enough to do that I wonder if I'm missing something obvious.
I can create a ticket in their name via the web ui, but that results in
an
On 9 Apr 2013, at 08:18, Craig Ringer cr...@2ndquadrant.com wrote:
Hi all
I'm increasingly finding it desirable to open correspondence with a client by
email and have the conversation tracked in RT. This is cumbersome enough to
do that I wonder if I'm missing something obvious.
I can
Have you looked at the CommandbyMail extension? It might have the flexibility
you need.
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.10/
Jim Berry
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Craig Ringer
Sent:
Just my two cents,
On sendmail when you rewrite you need to setup MASQUERADE and GENERICSTABLE
options, some mailservers block when the field from mismatch (Gmail doesn't
but Office365 will).
BTW I prefer postfix for this work, you should be good only with
smtp_generic_maps.
I've found an old post from February last year that says to add a group and
give the group superuser rights.
I'm running 4.0.10 and I don't see this as an option for group rights and I
have no options at all for user rights (this is when logged in as root).
Any pointers on what I need to do in
Hi,
I would like to have a specific From on the outgoing emails hiding the name of
the users.
I would like to have something customized like this:
From: Company Name queue-em...@company.com
I try this:
Set($FriendlyFromLineFormat, \Company Name\ %s);
I get:
On 04/09/2013 12:37 PM, charlyc...@yahoo.com.ar wrote:
Hi,
I would like to have a specific From on the outgoing emails hiding the
name of the users.
I would like to have something customized like this:
From: Company Name queue-em...@company.com
I try this:
RT 4.0.11 is now available for download.
http://download.bestpractical.com/pub/rt/release/rt-4.0.11.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.11.tar.gz.sig
SHA1 sums
fc59a03b87be5cb02c763c55a2f5f3cafa67d087 rt-4.0.11.tar.gz
828ee5226748485d4de3c228622a5feed8d42ea1
Hi,
This works now, my next question is:
Is it possible to replace the Company Name by the Queue name or a Custom
Field on the ticket?
Thank you, Charly
De: Thomas Sibley t...@bestpractical.com
Para: rt-users@lists.bestpractical.com
Enviado: martes, 9 de
On Fri, Apr 05, 2013 at 05:43:41PM -0500, Ken Johnson wrote:
I'm trying to upgrade from RT 3.4.5 to 4.0.7 on Debian 6.0.7.
I backed up the existing database and loaded it a new database
according the the instructions in UPGRADING.mysql. I reached the
point where I believed it was time to
Hi Craig,
Check out our solution on the RT wiki
http://requesttracker.wikia.com/wiki/AutoreplyOrCorrespondence, it describes a
template you use for an autoreply. The effect of using this template is that if
a ticket is created on behalf of a customer they receive the message you create
(on
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