[rt-users] bounce messages

Hello list, I took over maintenance of a RT 4.4.0 installation and we are having issues with a plugin (https://github.com/MarkHofstetter/RT-Extension-BounceEmail) that is supposed to bounce messages. Issues: 1) the bounced email has the mail address of the RT installation as sender

Re: [rt-users] How do users/new tickets via email work?

Hi Alex, Comments inline. On Tue, Sep 6, 2016 at 10:16 AM, Alex Hall wrote: > Hi all, > RT is working well, sending and receiving email, which is wonderful > news--thanks again for all the help. What I'm wondering is how emailed > tickets work in terms of users. > > If I

[rt-users] How do users/new tickets via email work?

Hi all, RT is working well, sending and receiving email, which is wonderful news--thanks again for all the help. What I'm wondering is how emailed tickets work in terms of users. If I email in a ticket from the address I have registered with my RT account, that works fine. I just had a coworker

[rt-users] Adding updated ticket details to emails?

Hi again all, Another question related to emails came up as we tested RT just now. My coworker emailed in his ticket, and it got created. I went into the website, set myself as the owner, 'rejected' the ticket, and wrote a text reply. I expected him to get an email telling him my reply and all the

[rt-users] Assigning rights to groups for queues

Hi all, Sorry for all the questions. Now that the hard part is out of the way, I'm configuring our test RT instance and keep running into little things I don't get. I'm on RT 4.2.8, so some of the below could be bugs that have been fixed in newer versions. I have a Graphics queue, and two

Re: [rt-users] Assigning rights to groups for queues

Sorry to be difficult, but is there a way of knowing the selected group aside from its bold status? Could you explain where, maybe in the tab order or by what text I'd look for, the left pane is? I'm using a screen reader, since I can't see the screen visually, so have to do everything with tab,

Re: [rt-users] Assigning rights to groups for queues

On Tue, Sep 6, 2016 at 1:28 PM, Alex Hall wrote: > Hi all, > Sorry for all the questions. Now that the hard part is out of the way, I'm > configuring our test RT instance and keep running into little things I don't > get. I'm on RT 4.2.8, so some of the below could be bugs

Re: [rt-users] Adding updated ticket details to emails?

On Tue, Sep 06, 2016 at 11:49:51AM -0400, Alex Hall wrote: > Hi again all, > Another question related to emails came up as we tested RT just now. My > coworker emailed in his ticket, and it got created. I went into the > website, set myself as the owner, 'rejected' the ticket, and wrote a text >

[rt-users] Best way to email members of group on ticket creation?

Yet another question. :) As I mentioned before, I have a setup where the Graphics queue has two groups: graphics_staff and graphics_admins. I added the rights on each group from within the queue's 'group rights' section, so that should grant group members those rights in that queue. What I want

Re: [rt-users] Best way to email members of group on ticket creation?

On Tue, Sep 6, 2016 at 2:42 PM, Alex Hall wrote: > Yet another question. :) As I mentioned before, I have a setup where the > Graphics queue has two groups: graphics_staff and graphics_admins. I added > the rights on each group from within the queue's 'group rights' section,

Re: [rt-users] Best setup for using RT with Gmail?

I use a cron job that runs fetchmail. Here's my fetchmail config file. The credentials are for the mail server, not RT. poll imap.gmail.com proto IMAP user "exam...@example.com" with pass "example1234" no idle ssl mda "/opt/rt4/bin/rt-mailgate --url https://requesttracker.example.com --queue

Re: [rt-users] Assigning rights to groups for queues

Alright. It sounds like what I want to happen is happening, it's just displaying oddly for me. So long as I can keep adjusting rights and saving without having to select the group every time, that's okay. Thanks. On Tue, Sep 6, 2016 at 3:23 PM, Matt Zagrabelny wrote: > Hey

Re: [rt-users] Assigning rights to groups for queues

Hi Alex, On Tue, Sep 6, 2016 at 1:48 PM, Alex Hall wrote: > Sorry to be difficult, but is there a way of knowing the selected group > aside from its bold status? Could you explain where, maybe in the tab order > or by what text I'd look for, the left pane is? I'm using a

Re: [rt-users] Assigning rights to groups for queues

That's okay, let me ask it this way. If I give a group rights in a queue, I enter the group's name and select it from the list of matches. When I do that, the group appears as a tab, next to CC, Admin CC, Requestor, and all the other tabs. When I toggle the checkboxes and hit 'save', that last tab

Re: [rt-users] Assigning rights to groups for queues

Hey Alex, On Tue, Sep 6, 2016 at 2:11 PM, Alex Hall wrote: > That's okay, let me ask it this way. If I give a group rights in a queue, I > enter the group's name and select it from the list of matches. Correct. When I do > that, the group appears as a tab, next to CC,