[rt-users] Set Custom field in template

(to say the least!) and I have pulled this code together from searching around. Could anyone on the list highlight where I am going wrong? Thanks, Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU

Re: [rt-users] Set Custom field in template

- Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website: www.queenmargarets.com On 3/4/14 6:13 AM, Jon Witts wrote

Re: [rt-users] Set Custom field in template

... I guess this explains why only the first ticket is having its custom field updated, but how do we use rt-crontool to update multiple tickets and send out emails? Thanks, Jon - Jon Witts Director of Digital Strategy Queen Margaret's School

Re: [rt-users] Set Custom field in template

' --transaction last --verbose Is this a bug with how rt-crontool is running or is there something fundamentally wrong with my rt-crontool command? Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone

Re: [rt-users] Set Custom field in template

- Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website: www.queenmargarets.com -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com

Re: [rt-users] Set Custom field in template

to stalled... Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website: www.queenmargarets.com -Original Message- From: rt-users-boun

Re: [rt-users] rt-crontool oddity

Witts [jwi...@queenmargarets.com]; rt-users@lists.bestpractical.com [rt-users@lists.bestpractical.com] Subject: Re: [rt-users] rt-crontool oddity On 05/23/2014 11:40 AM, Jon Witts wrote: [snip] Please keep replies on-list. Is this planned to be merged into the core branch soon? I expect so

Re: [rt-users] Mass email creating Tickets

Would it not be easier to remove your queue email from the distribution list; or am missing something? Jon Sent from my Android phone using TouchDown (www.nitrodesk.com) -Original Message- From: AdamThomas [adam.tho...@sgs.com] Received: Tuesday, 03 Jun 2014, 20:52 To:

Re: [rt-users] Upgrade-Database make***Fehler 254

If you installed via apt-get I do not think you will be able to manually upgrade to 4.2.6. If you want to use the latest version of RT then you should download, compile ans install it manually. RT 4.2 is not available until Debian Sid (Unstable):

Re: [rt-users] Gravatar-inclusive theme or similar?

Hi Jeff, Have you looked at this: http://search.cpan.org/dist/RT-Extension-Gravatar/lib/RT/Extension/Gravatar.pm Does the job for us! Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU

[rt-users] Custom Ticket Display

action menu. Again is this possible, and if so how would I go about doing it? Many thanks for any pointers! Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150

[rt-users] AllowUserAutocompleteForUnprivileged only works for first email

? Many thanks, Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website: www.queenmargarets.com This email has been processed by Smoothwall Anti-Spam

[rt-users] Help with Scrip for child / dependent tickets

on status change to see if it has a parent or depending ticket; and then if all child or dependent tickets for its parent are closed, to reopen the parent... Any help greatly received! Jon - Jon Witts Director of Digital Strategy Queen Margaret's

Re: [rt-users] Help with Scrip for child / dependent tickets

Hi Chris, Thanks for the pointer; I will update the scrip accordingly. Thanks, Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website

Re: [rt-users] Web GUI allow resolve stalled tickets

--- Begin Message --- Hi Andy, I think you will need to define a custom Lifecycle in your RT Config file. Have a read of this doc page: https://docs.bestpractical.com/rt/4.2.13/customizing/lifecycles.html#Actions Jon - Jon Witts Director