Hi,
I'm quite new to RT and wondering how to do the following.
I need to resolve a ticket when an email is sent to the queue resolve
address, for example, myqueue-reso...@domain.com. This is fine, and I
have managed to do this by adding a new 'rt-mailgate' command with an
action of 'resolve'
Ken Crocker wrote:
Resolution comment:
{
my $Resolution_Comment;
my $Transactions;
my $CommentObj;
$Transactions = $Ticket-Transactions;
$Transactions-Limit( FIELD = 'Type', VALUE = 'Comment' );
$Transactions-OrderByCols(
{ FIELD = 'Created',
Ken Crocker wrote:
Khusro,
The Notify AdminCcs as Comment won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and therefore your new template is probably NOT being used. Of
Thanks for the quick response, Ken. I have
Ken Crocker wrote:
Khusro,
Must be your code. Can you send it?
It's just the following, in a new template:
===
According to our records, your request has been resolved. If you have
any further questions,
* Ken Crocker (kfcroc...@lbl.gov) wrote:
Khusro,
My mistake. I thought you had said you already had code similar to what
I sent you. What you just sent looks a lot like my code. At this point,
I have no idea why your not getting a comment as ours works quite well.
Unless, of course, we
Hello,
I am thinking of migrating an RT instance from a machine running RT
3.8.1 to a machine running 3.6, but I'm not sure if this is even
possible? Is it possible to move the MySQL DBs straight across from 3.8
to 3.6 without any issues? If there are any tweaks to be done, are they
major?
On 13/12/2010 16:26, John Arends wrote:
I don't understand people's desire to use 3rd party RT packages.
You're then at the mercy of the packager, and it makes it harder to
fix problems and apply upgrades when new RT releases come out.
It's better to learn the internals of RT and deal with
