Can you elaborate on this. I can't seem to figure out how to display my
custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1
Carl
Jens,
RT-3.5.8 supports CF.
Jens Andersson wrote:
We're planning to build our own webinterface to use when creating
tickets. We need to use
Install Net::LDAP
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-Original Message-
From: Varun varun.v...@elitecore.com
Date: Tue, 6 Oct 2009 11:16:43
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help Regarding Rotating Log File RT.Log
Hi,
I am new to the RT lists as well as new to the administration of the RT
product. My company has used RT for many years but was maintained by
another admin.
I have been asked to upgrade our RT system from version 3.8.1 running on
CentOS 5.9 to version 4.2.3 running on CentOS 6.5. Since
Hi,
I am new to the RT lists as well as new to the administration of the RT
product. My company has used RT for many years but was maintained by
another admin.
I have been asked to upgrade our RT system from version 3.8.1 running on
CentOS 5.9 to version 4.2.4 running on CentOS 6.5.
Our
$RootDBuser -p$RootDBpassword -h$DBhost rt4 --ignore-table
rt4.sessions db_backup.sql
(or just truncate it after importing into the new server)
- Brent
-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Lists
Sent: Wednesday, June 04, 2014 8
Thanks Kevin, this may do the trick. Still being new to RT, I missed this.
On 6/5/2014 11:27 AM, Kevin Falcone wrote:
I'm interested to hear from everyone too, as one of these days I hope to drop
out some unnecessary attachments from the database.
One thing that I found in our environment is
Hi,
As I have posted recently, I am working on upgrading our current
production RT 3.8.1 to RT 4.2.5
I have a working copy of RT 3.8.1 on my test server including a copy of
our current production database which is over 18 gig of old data. I
have imported this database into RT 4 and when I
Hi,
I have been trying to run rt-shredder to clean up my database before
upgrading and an unable to get it to work. I have been following the
syntax either as presented by the ./rt-shredder --plugin help-Tickets as
well as what is documented in the 4.2.5 section of the website and
nothing
this is a test server so if I break something it's not critical.
Thanks,
Dave
On 6/20/2014 10:32 AM, Kevin Falcone wrote:
On Fri, Jun 20, 2014 at 10:26:38AM -0500, Lists wrote:
I have been trying to run rt-shredder to clean up my database before
upgrading and an unable to get it to work. I have been
.
Is there additional logging/debug I can turn on or log files elsewhere I
can check to see what is happening?
Thanks,
Dave
On 6/20/2014 10:16 AM, Alex Vandiver wrote:
On 06/19/2014 03:24 PM, Lists wrote:
[snip]
Please keep all replies on-list.
I will try the upgrade-database again. The script did not report
On 6/20/2014 2:39 PM, Kevin Falcone wrote:
On Fri, Jun 20, 2014 at 12:26:11PM -0500, Lists wrote:
The make upgrade-database process runs for a short while and this is what I
get from the command line.
Proceed [y/N]:y
Processing 3.8.2
Now inserting data.
[25360] [Fri Jun 20 15:49:26 2014
OK, so I am making a little more progress.
I am running the rt-shredder script from /opt/rt3/sbin against my rt3
database. That seems to work a little better!
I have tickets in my rt3 database that were created as far back as
2006-11-29. My goal is to keep the last three years of tickets
Thanks for the info Alex, I appreciate it and will give it a try.
Dave
On 6/23/2014 11:29 AM, Alex Vandiver wrote:
On 06/20/2014 07:16 PM, Lists wrote:
When I run this against the database I am trying to upgrade, I get:
mysql select count(*) from Attributes;
+--+
| count
Hi,
I have been working on upgrading our production RT 3.8.1 install to RT
4.2.6 and am almost ready to deploy to production. The only issue I am
having is after the upgrade process, when I log in I am seeing missing
reminders.
As I posted earlier, I was originally trying to do some
this will be a wide spread issue, so I will just tell end
users to do the same once the new ticket system is brought online.
Thanks,
Dave
On 7/24/2014 10:15 AM, Kevin Falcone wrote:
On Mon, Jul 21, 2014 at 10:58:03AM -0500, Lists wrote:
I have been working on upgrading our production RT 3.8.1 install
Hi All,
I am getting ready to deploy RT 4.2.6 to a large population of users.
We are currently running RT 3.8.1 so I expect they will see a pretty
good speed improvement.
I was wondering if there are any other tweaks or optimizations I can
make to Apache and MySQL to increase performance
Hi,
I recently upgraded our company ticketing system to 4.2.6 and noticed
that we can no longer attach more than one file at a time when opening a
ticket.
I will try to describe the behavior.
1. Open new ticket in any queue
2.Click browse button next to Attach:
3. Browse for a file and
:34:44PM -0500, Lists wrote:
I recently upgraded our company ticketing system to 4.2.6 and noticed that
we can no longer attach more than one file at a time when opening a ticket.
I'm unable to replicate this on 4.2-trunk or on
issues.bestpractical.com
What local modifications and extensions do
Hi Kevin,
I cannot reproduce it on demo.bestpractical.com but I can reproduce it
on my TEST server. So at least I am consistent with my mistakes.
Thanks,
Dave
On 8/24/2014 5:24 PM, Kevin Falcone wrote:
On Fri, Aug 22, 2014 at 03:48:57PM -0500, Lists wrote:
Other than a few custom fields
On Mon, Nov 12, 2007 at 11:52:13AM +, bijayant kumar wrote:
Hello list,
I was using RT on my production server successfully. We were not using RT
from sometime. We decided to use RT from today. Tickets are generating and
getting resolved, all things are working well except the email
Hi Sean,
Did you have any luck with this? I thought it was a great idea, but after
poking around on my 3.6.6 instance I haven't been able to determine how it's
done.
Thanks!
-Matt
On 2/5/08, Sean McCreadie [EMAIL PROTECTED] wrote:
Im running 3.6.6, the latest version, I must be missing it,
Good day all!
I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate
with our Windows 2003 Active Directory, as per
http://wiki.bestpractical.com/view/LDAP. It seems to be working quite
nicely (including authentication and user record field population), with one
exception:
Good day all!
I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate
with our Windows 2003 Active Directory, as per
http://wiki.bestpractical.com/view/LDAP. It seems to be working quite
nicely (including authentication and user record field population), with one
exception:
Good day all!
I've set up LDAP integration on a fresh RT 3.6.6 install to authenticate
with our Windows 2003 Active Directory, as per
http://wiki.bestpractical.com/view/LDAP. It seems to be working quite
nicely (including authentication and user record field population), with one
exception:
when I sent the message.
-Matt
On 3/1/08, Mike Peachey [EMAIL PROTECTED] wrote:
RT Lists wrote:
These are the lines for our LDAP group settings in RT_SiteConfig.pm:
# If you set these, only members of this group can auth via LDAP
Set($LdapGroup, 'cn=RT,ou=ITST,ou=Everyone,dc=domain,dc=tld
Hi William,
Try $Ticket-QueueObj-Name instead.
-Matt
On 3/2/08, William McKee [EMAIL PROTECTED] wrote:
Hi all,
I've written a script to read an RSS feed of my open tickets and
generate ToDo tasks for my Palm. I've got the title, description and
date being added to the entries but would
Hello all!
I've run into a minor annoyance in the SelfService interface of our RT 3.6.6
install at work. If an unprivileged requestor attempts to resolve an open
ticket, the ticket will be set to Resolved but then re-open immediately
due to their correspondence being added to the ticket *after*
Hi Nelson,
Forgive me if I'm covering what you've tried already. To start out, in your
RT_SiteConfig, verify your WebPath and WebBaseURL settings. As an example,
here's the relevant settings from an existing RT setup:
Set($WebPath , /rt);
Set($WebBaseURL , http://10.0.0.15:$WebPort;);
This
Hi there,
Would you mind posting your fetchmail configuration?
-Matt
On Sun, May 4, 2008 at 3:17 AM, IT GUY [EMAIL PROTECTED] wrote:
Hello,
My problem now is, when I reply with the Ticket ID as the subject, my
message doesn't go where it is supposed to be going. Instead a new ticked is
Hi Mike,
If you haven't already, take a peek at some of the CLI tool documentation on
the wiki:
http://wiki.bestpractical.com/view/CLI
According to this, the CLI tool supports custom fields in 3.6.x:
http://www.gossamer-threads.com/lists/rt/users/66503?search_string=cli%20custom%20fields;#66503
Hello all!
I'm running into a strange issue using the RT CLI tool on OSX 10.5.8 and
have exhausted my (limited) Perl troubleshooting capabilities.
Running the following (or any other query):
$ RTUSER=username RTPASSWD=password RTSERVER=
https://www.servername.com/rt; ./rt ls status='open'
I am trying to setup my autoreply so that it has a direct link for the
requestor to click and he can be logged straight into the RT.
I am new to the eco system and have been playing around with it over the past
few days.
Ive hit a roadblock and am hoping someone can help me out.
I have inserted
pass= is part of the link to be displayed {{$Transaction-CreatorObj-__Value}
is the variable data which the system should fetch
On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID wrote:
Why not use: $pass instead of:pass={$Transaction-CreatorObj-__Value
Torsten
this:
{$RT::WebURL}SelfService/Display.html?id={$Ticket-id()}user={$Transaction-CreatorObj-Name}pass={$pass}
inside $pass you sent out the plain text password and i think, the login method
with the link will also have the plaintext pass.
Torsten
2010/8/29 Codatel Lists li...@codatel.com.aumailto:li
?id=139user=reques...@email.compass=$pass
??
2010/8/30 Codatel Lists li...@codatel.com.aumailto:li...@codatel.com.au
I have tried that and I get the following result.
The password is blank
http://rt.mydomain.com/ticket/SelfService/Display.html?id=139user=reques...@email.compass=
On 30/08/2010
what do you mean by parse it through john?
On 30/08/2010, at 10:12 PM, Torsten Brumm wrote:
Damn, you are right, for users with a password this will not work.
Hmmm, possibly other guys have better ideasparse it through john and then
you have it plain text :-(
2010/8/30 Codatel Lists li
This would be pretty difficult and beyond me for sure into RT
Isnt there a way I can fetch the plain password with the RT framework?
On 30/08/2010, at 10:49 PM, Marouane HIMDI wrote:
Torsten talks about this tool ttp://www.openwall.com/john/
Le 30/08/2010 14:19, Codatel Lists a écrit :
what
:
On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote:
pass= is part of the link to be displayed
{{$Transaction-CreatorObj-__Value} is the
variable data which the system should fetch
On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
wrote:
I suspect
it implemented
On 31/08/2010, at 1:42 AM, Kevin Falcone wrote:
On Tue, Aug 31, 2010 at 01:19:32AM +1000, Codatel Lists wrote:
I think its because the $pass value is only generated if the auto password
generation script finds that the email from a new user.
If the email is not from a new user
I have found this line in a folder in the rt home directory.
anyone know what it means or if this is something I can use in my autoreply
/RTHOME/RT/Test/Web.pm:$self-get($url . ?user=$user;pass=$pass);
On 31/08/2010, at 1:46 AM, Thierry Thelliez wrote:
Hello,
I just found this link
, Kevin Falcone wrote:
On Tue, Aug 31, 2010 at 01:19:32AM +1000, Codatel Lists wrote:
I think its because the $pass value is only generated if the auto password
generation script finds that the email from a new user.
If the email is not from a new user then the script is not activated
In the rt config file I have the following line
Set($RTAddressRegexp , '^...@rt.mydomain.com$');
when I create a queue called n...@rt.mydomain.commailto:n...@rt.mydomain.com
I get a message in the queue config screen saying
RTAddressRegexp option in the config doesn't match
I am upgrading to rt-3.4.6. I install DBIx-SearchBuilder by rpm:
rpm -Uvh perl-DBIx-SearchBuilder-1.38-3.noarch.rpm
I run:
perl sbin/rt-test-dependencies --with-mysql --with-fastcgi --verbose
and I get:
DBIx::SearchBuilder 1.35...MISSING
DBIx::SearchBuilder version 1.35
My database has grown huge because our clients seem to feel it is
important they us pictures to our ticket system. Although we have only
27K tickets, the database is 1.7 GB and the time to display a ticket has
become in excess of five seconds. I don't need any of these attachments,
is there I
I have two RT installations, /opt/rt and /opt/rt-second and I need to
install RTFM in /opt/rt-second. I don't see any parameter in the
Makefile that will allow me to change it.
The RTFM manual says: Edit RTFM's makefile to point to your RT 3 instance.
I don't see anything to edit. What am I
I upgraded from 3.4.1 and had problems with the database, even after
running the 3.5.1 upgrade.
I did a clean install as a test to a new database. RT is up and running,
but the user is logged out after clicking every link. I see this messge
in /var/log/messages
Apr 21 18:49:11 server7 RT:
My RT install has been running fine for a couple of years until a recent
routine upgrade of the packages. Since then, no mail has been able to
get to RT.
I tested with
cat /usr/bin/test |/etc/smrsh/rt-mailgate --queue sales --action
correspond --url http://mail.globaltradinglimited.com/rt
and
I have spent three days trying to get my RT installation working, I have
given up in frustration. It seems any minor item out of whack causes a
complete failure in RT. I have asked for help on this mailing list but
no-one has offered any insights into the problems I am experiencing.
Is there
I continue to have show-stopping problems on one server that ran RT
until I tried to upgrade. I have been able to install RT on other
machines with no problems.
Is there a way to delete Perl and start again? I think that would be
much more efficient than wading through the tons of perl
On Wed, 25 Feb 2009 16:26:49 +0300, Ruslan Zakirov
ruslan.zaki...@gmail.com said:
You MUST read UPGRADING.mysql
This was not obvious from the wiki documentation or output from make
upgrade or the rt-upgrade-database script.
___
How would I send a notification using a template from within a scrip
custom action?
The users for one RT instance I'm setting up wants to allow
correspondence on existing tickets via email, but not allow new tickets
to be created by email (there are some important mandatory custom fields
they
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