Running RT 4.4.1 - running fine for years and probably never noticed this
before. We have a Scrip that runs that probably carried over from the pre-RT4
days.
Pretty common function is to change the Owner of the ticket from “Nobody” to
the first person to correspond if they are a privileged use
I did try that, and it literally did nothing. (other than recorded the change
in the ticket and created empty emails to requestors)
This has been very easy to re-produce and there must be some different way the
Owner is pulled in the Queue view vs. actual ticket view. It is annoying as we
have
On Feb 23, 2017, at 12:06 PM, Shawn M Moore wrote:
>
>> # do the actual 'status update'
>> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value =>
>> $Actor, RecordTransaction => 0);
>
> Should instead be:
>
> my ($status, $msg) = $self->TicketObj->SetOwner($Actor);
>
That mo
" or other users, however, now all that shows
up under owner is "Nobody" or "Nobody" and the current user.
The old action used to display a list of users to change ownership to.
Any suggestions?
--
Robert Blayzor, BOFH
INOC, LLC
rblayzor\@(inoc.net|gmail.com)
PGP:
e it into the appropriate queue, while
others can be discarded.
RSS would be nice... Many RSS clients would allow a quick view at the
queues.
And yes, global CSS for the look and feel. (ie: skins) would be nice.
--
Robert Blayzor, BOFH
INOC, LLC
rblayzor\@(inoc.net|gmail.com)
PGP: 0x66F90BFC @ h