e.com]
Sent: Monday, February 13, 2017 11:27 AM
To: Cena, Stephen (ext. 300) <s...@qvii.com>;
'rt-users@lists.bestpractical.com' <rt-users@lists.bestpractical.com>
Subject: AW: Pre-configure users "RT At A Glance" with specific elements -
Default Dashboards?
If all your users are seeing all of your queues "you're doing it wrong" ;-)
Hey Stephen,
* We have an instance of RT that is shared across three departments. Each
department only needs to be able to see specific queues. Due to the way
permissions work in RT, all the queues are visible. My idea to fix the
display problem is to rewrite some of the widgets to only
Ken - Correct, but there's one thing I left out that might clear this up:
The company wants to make the RT installation "read only" to all corporate
employees. This is where the "See everything" issue comes into play. Also, the
way our tickets can move between queues causes extra 'visibility'
On Mon, Feb 13, 2017 at 03:53:41PM +, Cena, Stephen (ext. 300) wrote:
> We have an instance of RT that is shared across three departments. Each
> department only needs to be able to see specific queues. Due to the way
> permissions work in RT, all the queues are visible. My idea to fix the
We have an instance of RT that is shared across three departments. Each
department only needs to be able to see specific queues. Due to the way
permissions work in RT, all the queues are visible. My idea to fix the
"display" problem is to rewrite some of the widgets to only include the desired
