I very much appreciate your response. This is what this gave me:
[27999] [Mon Dec 5 23:22:01 2016] [warning]: AddWatcher Status: 0
((eval 471):14)
[27999] [Mon Dec 5 23:22:01 2016] [warning]: AddWatcher Message: That
role is invalid for this object ((eval 471):15)
The custom role indeed "Ap
On Dec 5, 2016, at 12:21 PM, Stephen Switzer
mailto:st...@sbsroc.com>> wrote:
Please excuse the re-post, but I've made some progress today, and I think I
just need a tweak. I have the following code in "Custom action preparation
code":
my $groupname='Cust-Customer1';
# Load the custom group
Please excuse the re-post, but I've made some progress today, and I
think I just need a tweak. I have the following code in "Custom action
preparation code":
my $groupname='Cust-Customer1';
# Load the custom group from RT
my $groupObj = RT::Group->new($RT::SystemUser);
$groupObj->LoadUserDefined
Bump
On 2016-11-17 12:45 pm, Stephen Switzer wrote:
> I have customers with hundreds of employees, and a few of them submit
> tickets. With RT and RTIR, what's the best way to allow a customer to log in
> and see tickets in both RT and RTIR that users in their company have
> submitted? Can I
I have customers with hundreds of employees, and a few of them submit
tickets. With RT and RTIR, what's the best way to allow a customer to
log in and see tickets in both RT and RTIR that users in their company
have submitted? Can I set it up per department as well?
I've looked into the custom ro
