I've re-evaluated my permissions inside RT related to this issue and I think I
have a solution/work around. If I grant ShowTicket globally, users are able to
search & find what they are looking for so that might solve it.
Even without the permissions issue, I'm still curious about how you can
Let me try to explain a little better how we're set up:
We have 3 departments: Service A, Service B and Service C. The model the
departments opted for was a 'dispatch' queue for all incoming tickets, and then
the tickets get transferred to a work queue.
Service A has 2 dispatch queues and 1
Hey Stephen,
* We have an instance of RT that is shared across three departments. Each
department only needs to be able to see specific queues. Due to the way
permissions work in RT, all the queues are visible. My idea to fix the
display problem is to rewrite some of the widgets to only
Ken - Correct, but there's one thing I left out that might clear this up:
The company wants to make the RT installation "read only" to all corporate
employees. This is where the "See everything" issue comes into play. Also, the
way our tickets can move between queues causes extra 'visibility'
On Mon, Feb 13, 2017 at 03:53:41PM +, Cena, Stephen (ext. 300) wrote:
> We have an instance of RT that is shared across three departments. Each
> department only needs to be able to see specific queues. Due to the way
> permissions work in RT, all the queues are visible. My idea to fix the
