Jeff, thank you for your reply.
My templates have not been varied in the last couple of years.
Anyway, here is my "correspondence" template (which is working):
> Content-Type: text/html
> RT-Attach-Message: yes
> From: {
> my $u = $Transaction->CreatorObj;
> my $a = $Ticket->QueueObj->Corresp
On 02/06/2015 06:32 AM, Guadagnino Cristiano wrote:
Both templates contain "RT-Send-Attachment: yes" as second row.
Yesterday I did some more experiments, unfortunately without success.
Cris
On 04/02/2015 20:03, Alex Vandiver wrote:
On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano
wrot
Both templates contain "RT-Send-Attachment: yes" as second row.
Yesterday I did some more experiments, unfortunately without success.
Cris
On 04/02/2015 20:03, Alex Vandiver wrote:
> On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano
> wrote:
>> Thank you Alex,
>> so basically my test is co
On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano
wrote:
> Thank you Alex,
> so basically my test is correct and my problem is not solved.
> Back to the drawing board :-(
>
> Let's see if I can give some more detail, to help you in helping
> me :-)
Those two mails are sent by different scri
Thank you Alex,
so basically my test is correct and my problem is not solved.
Back to the drawing board :-(
Let's see if I can give some more detail, to help you in helping me :-)
Here is the header of a mail sent when replying with an attachment (as shown by
RT - color and emphasis by me):
___
On Wed, 4 Feb 2015 11:43:23 + Guadagnino Cristiano
wrote:
> I disabled CustomFieldsOnUpdate by commenting out the
> "Plugin('RT::Extension::CustomFieldsOnUpdate');" line in
> RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and
> restarted Apache.
>
> I tested resolving a
Alex,
I disabled CustomFieldsOnUpdate by commenting out the
"Plugin('RT::Extension::CustomFieldsOnUpdate');" line in
RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and
restarted Apache.
I tested resolving a ticket adding an attachment, but had the same
behavior as before.
I
On Tue, 3 Feb 2015 15:43:05 + Guadagnino Cristiano
wrote:
> I did this: I took a backup of my production RT and restored it on
> our testing environment. I perused rt-validator till I had no more
> warnings (well, I still have a few warnings related to articles: it
> seems rt-validator cannot
Alex,
I did this: I took a backup of my production RT and restored it on our testing
environment.
I perused rt-validator till I had no more warnings (well, I still have a few
warnings related to articles: it seems rt-validator cannot fix them).
Then I created a test ticket and resolved it attachi
On Wed, 28 Jan 2015 11:53:53 + Guadagnino Cristiano
wrote:
> Unfortunately we send attachments very rarely, so I cannot exactly
> say when this behaviour started. It could be that it started from the
> day I upgraded our installation from 4.2.3 to 4.2.9 (in december), or
> later when I added/u
It dawned on me that maybe the problem was only with the resolution message
(which is of type comment), so I tried with a simple reply with an attachment,
and it worked.
Was there a change in the way RT 4.2.9 handles comments? We had no problem
previously sending out an email with attachment on
In case someone else runs into this error:
I fixed the problem by increasing the limits on the MySQL system
variables net_write_timeout and max_allowed_packet.
Gary
Gary Hall wrote:
>
> For the past couple of days the mysqldump command that I use to back
> up my RT database has been failing
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