On Feb 23, 2017, at 12:06 PM, Shawn M Moore wrote:
>
>> # do the actual 'status update'
>> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value =>
>> $Actor, RecordTransaction => 0);
>
> Should instead be:
>
> my ($status, $msg) = $self->TicketObj->SetOwner($Actor);
>
That mo
Thank you! This seems to be doing the right thing, while still not
notifying the user of the change. It's exactly what I was hoping for. It
felt great to close the ticket my boss made on this issue back in November!
On Thu, Feb 23, 2017 at 12:06 PM, Shawn M Moore
wrote:
> Hey Robert, Alex,
>
> I
Hey Robert, Alex,
> Is this just a display bug or are we not using the proper method to change
> the owner of the Ticket?
You're not using the proper method.
> # do the actual 'status update'
> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value =>
> $Actor, RecordTransaction =
On Thu, Feb 23, 2017 at 10:12:19AM -0500, Robert Blayzor wrote:
> I did try that, and it literally did nothing. (other than recorded the change
> in the ticket and created empty emails to requestors)
>
> This has been very easy to re-produce and there must be some different way
> the Owner is pu
I did try that, and it literally did nothing. (other than recorded the change
in the ticket and created empty emails to requestors)
This has been very easy to re-produce and there must be some different way the
Owner is pulled in the Queue view vs. actual ticket view. It is annoying as we
have
> On Feb 23, 2017, at 09:19, Kenneth Marshall wrote:
> Hi Alex and Robert,
>
> What happens if you set RecordTransaction to 1/true? I have not checked the
> code,
> but I would imagine that if you do not record the transaction, the cache
> infrastructure
> would not invalidate the old entry and
On Thu, Feb 23, 2017 at 08:51:29AM -0500, Alex Hall wrote:
> I'm going to send the email I normally hate to receive. If you ever figure
> this out, please share it with the list!
>
> I have a script to assign the ticket creator as the owner on creation, which
> works perfectly. Like you, though,
I'm going to send the email I normally hate to receive. If you ever figure this
out, please share it with the list!
I have a script to assign the ticket creator as the owner on creation, which
works perfectly. Like you, though, the owner fails to display properly in
ticket lists but works if yo