Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Robert Blayzor
On Feb 23, 2017, at 12:06 PM, Shawn M Moore wrote: > >> # do the actual 'status update' >> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => >> $Actor, RecordTransaction => 0); > > Should instead be: > > my ($status, $msg) =

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Alex Hall
Thank you! This seems to be doing the right thing, while still not notifying the user of the change. It's exactly what I was hoping for. It felt great to close the ticket my boss made on this issue back in November! On Thu, Feb 23, 2017 at 12:06 PM, Shawn M Moore wrote:

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Shawn M Moore
Hey Robert, Alex, > Is this just a display bug or are we not using the proper method to change > the owner of the Ticket? You're not using the proper method. > # do the actual 'status update' > my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => > $Actor, RecordTransaction

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Kenneth Marshall
On Thu, Feb 23, 2017 at 10:12:19AM -0500, Robert Blayzor wrote: > I did try that, and it literally did nothing. (other than recorded the change > in the ticket and created empty emails to requestors) > > This has been very easy to re-produce and there must be some different way > the Owner is

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Robert Blayzor
I did try that, and it literally did nothing. (other than recorded the change in the ticket and created empty emails to requestors) This has been very easy to re-produce and there must be some different way the Owner is pulled in the Queue view vs. actual ticket view. It is annoying as we have

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Alex Hall
> On Feb 23, 2017, at 09:19, Kenneth Marshall wrote: > Hi Alex and Robert, > > What happens if you set RecordTransaction to 1/true? I have not checked the > code, > but I would imagine that if you do not record the transaction, the cache > infrastructure > would not invalidate

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Kenneth Marshall
On Thu, Feb 23, 2017 at 08:51:29AM -0500, Alex Hall wrote: > I'm going to send the email I normally hate to receive. If you ever figure > this out, please share it with the list! > > I have a script to assign the ticket creator as the owner on creation, which > works perfectly. Like you,

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

2017-02-23 Thread Alex Hall
I'm going to send the email I normally hate to receive. If you ever figure this out, please share it with the list! I have a script to assign the ticket creator as the owner on creation, which works perfectly. Like you, though, the owner fails to display properly in ticket lists but works if