Re: [rt-users] Rights management question
Le 5 mars 2010 18:47, Jerrad Pierce jpie...@cambridgeenergyalliance.org a écrit : For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ? Yes, as long as you want the same rights for whatever other queues those CFs are applied to and those users can access. Ok So Roles Rights on CF can only be set in global. that mean in Queue right - Cc SeeCF - user can see all applied CF ModCF - user can modified all seen CF And there is no right management for the Role similar to groups that let me select rights on each CF -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rights management question
Yes thanks, CF rights start to make sence now ... Le 5 mars 2010 19:12, Ken Crocker kfcroc...@lbl.gov a écrit : Charles, What I think you're missing is that even though Custom Fields are *applied * to Queues, the privileges to See/Modify/Admin them is *granted via Groups*. That means I could apply a CF to 3 different Queues and if I didn't grant any groups any rights to see/modify/admin that CF, then no one would even see that CF, let alone modify it, even though it *has been applied*. This is a good thing. For example. I may have 3 different groups with access to a Queue where the CF is applied. I may want one group to only see the CF, not modify a value in it or modify it's name or available values (given it is a select value type). I may want another group to actually modify (change the selected value in it) it for a given ticket and have another group of a few members Admin (add/modify values available for selection) the CF. Does that make any sense? I hope I've been able to help you with this. Kenn LBNL On 3/5/2010 9:18 AM, Charles-Noël Bouteville wrote: Le 5 mars 2010 17:36, Jerrad Pierce jpie...@cambridgeenergyalliance.orga écrit : each custom field rights by Roles. The Roles Rights on CF can only be granted in Global way? So am i missing something ? The fact that CFs themselves may be selectively applied to queues? Yes but in in a queue ? For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ? Second Can i set a filter on the right Showticket? For instance, i would grant some user too see only tickets created by someone who has in his mail where is match by a Regex ? No. Seems far outside the realm of general utility and a PITA. What you could do is create a scrip that checks your conditions and adds the individual in question as (squelched) requestor/cc OnCreate. Ok thank Alternatively, setup you groups and queues to match this mapping as best as possible. -- Cambridge Energy Alliance: Save money. Save the planet. -- ___http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rights management question
each custom field rights by Roles. The Roles Rights on CF can only be granted in Global way? So am i missing something ? The fact that CFs themselves may be selectively applied to queues? Second Can i set a filter on the right Showticket? For instance, i would grant some user too see only tickets created by someone who has in his mail where is match by a Regex ? No. Seems far outside the realm of general utility and a PITA. What you could do is create a scrip that checks your conditions and adds the individual in question as (squelched) requestor/cc OnCreate. Alternatively, setup you groups and queues to match this mapping as best as possible. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rights management question
Le 5 mars 2010 17:36, Jerrad Pierce jpie...@cambridgeenergyalliance.org a écrit : each custom field rights by Roles. The Roles Rights on CF can only be granted in Global way? So am i missing something ? The fact that CFs themselves may be selectively applied to queues? Yes but in in a queue ? For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ? Second Can i set a filter on the right Showticket? For instance, i would grant some user too see only tickets created by someone who has in his mail where is match by a Regex ? No. Seems far outside the realm of general utility and a PITA. What you could do is create a scrip that checks your conditions and adds the individual in question as (squelched) requestor/cc OnCreate. Ok thank Alternatively, setup you groups and queues to match this mapping as best as possible. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rights management question
For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ? Yes, as long as you want the same rights for whatever other queues those CFs are applied to and those users can access. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rights management question
Charles, What I think you're missing is that even though Custom Fields are /applied/ to Queues, the privileges to See/Modify/Admin them is /granted via Groups/. That means I could apply a CF to 3 different Queues and if I didn't grant any groups any rights to see/modify/admin that CF, then no one would even see that CF, let alone modify it, even though it /has been applied/. This is a good thing. For example. I may have 3 different groups with access to a Queue where the CF is applied. I may want one group to only see the CF, not modify a value in it or modify it's name or available values (given it is a select value type). I may want another group to actually modify (change the selected value in it) it for a given ticket and have another group of a few members Admin (add/modify values available for selection) the CF. Does that make any sense? I hope I've been able to help you with this. Kenn LBNL On 3/5/2010 9:18 AM, Charles-Noël Bouteville wrote: Le 5 mars 2010 17:36, Jerrad Pierce jpie...@cambridgeenergyalliance.org mailto:jpie...@cambridgeenergyalliance.org a écrit : each custom field rights by Roles. The Roles Rights on CF can only be granted in Global way? So am i missing something ? The fact that CFs themselves may be selectively applied to queues? Yes but in in a queue ? For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ? Second Can i set a filter on the right Showticket? For instance, i would grant some user too see only tickets created by someone who has in his mail where is match by a Regex ? No. Seems far outside the realm of general utility and a PITA. What you could do is create a scrip that checks your conditions and adds the individual in question as (squelched) requestor/cc OnCreate. Ok thank Alternatively, setup you groups and queues to match this mapping as best as possible. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
