[sniffer] Re: Downloads are not working....

2007-05-18 Thread Kevin Rogers
I sent a message earlier to this list but I'm not sure if it went 
through.  We've been hit by this Appriver issue and it is still going on 
as far as I can tell.  One of our users, call him [EMAIL PROTECTED] 
sent a message to about 70 people.  And this message has been bounced 20 
or 30,000 times and counting.  At first I thought it was this Exchange 
issue we experienced last year where a single message was sent over and 
over.  But then I saw that all the headers of the bounced emails 
contained calls to appriver.com and when I checked here I found this thread.


In the end, the only thing I could do was completely remove that user's 
account and it appears to be OK.  But who knows?  Things appeared to be 
OK from 7pm until 1am PST when it all started up again.


Anyone have any information on this?

Thanks

Kevin



Pete McNeil wrote:

Hello Matt,

Thursday, May 17, 2007, 2:22:56 PM, you wrote:

  

Appriver, who is somehow involved with Sniffer, is having a ridicolous
problem with sending messages over and over again (once every few 
seconds).  They pulled their contact information from their site but 
didn't take down their servers.  I suspect this is putting strain on 
them and if Sniffer uses their bandwidth for downloads, that could 
explain things.



I'm not sure what the actual issue is (I will get that data later),
however I've just been informed that it should be resolved in the next
20 minutes or so.

Our rulebase server is on the same network so it is effected.

BTW - they did not take down their contact information. It is right
where it always has been.

_M

  


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[sniffer] Re: Appriver issue

2007-05-18 Thread Computer House Support
For those of us in the dark about this, can someone explain who Appriver is, 
and what is has to do with Message Sniffer?


Thank you,

Michael Stein
Computer House

- Original Message - 
From: Kevin Rogers [EMAIL PROTECTED]
To: Message Sniffer Community sniffer@sortmonster.com
Sent: Friday, May 18, 2007 6:45 AM
Subject: [sniffer] Re: Downloads are not working


I sent a message earlier to this list but I'm not sure if it went
through.  We've been hit by this Appriver issue and it is still going on
as far as I can tell.  One of our users, call him [EMAIL PROTECTED]
sent a message to about 70 people.  And this message has been bounced 20
or 30,000 times and counting.  At first I thought it was this Exchange
issue we experienced last year where a single message was sent over and
over.  But then I saw that all the headers of the bounced emails
contained calls to appriver.com and when I checked here I found this thread.

In the end, the only thing I could do was completely remove that user's
account and it appears to be OK.  But who knows?  Things appeared to be
OK from 7pm until 1am PST when it all started up again.

Anyone have any information on this?

Thanks

Kevin



Pete McNeil wrote:
 Hello Matt,

 Thursday, May 17, 2007, 2:22:56 PM, you wrote:


 Appriver, who is somehow involved with Sniffer, is having a ridicolous
 problem with sending messages over and over again (once every few
 seconds).  They pulled their contact information from their site but
 didn't take down their servers.  I suspect this is putting strain on
 them and if Sniffer uses their bandwidth for downloads, that could
 explain things.


 I'm not sure what the actual issue is (I will get that data later),
 however I've just been informed that it should be resolved in the next
 20 minutes or so.

 Our rulebase server is on the same network so it is effected.

 BTW - they did not take down their contact information. It is right
 where it always has been.

 _M



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[sniffer] Best renewal price and service on Sniffer?

2007-05-18 Thread Steve Guluk

Hello,
I was informed some time back that I needed to renew my subscription  
to Sniffer soon. I sent an email to [EMAIL PROTECTED] on May 3rd  
and never got a response back.


Today is the last day on my subscription. Does anyone have any  
suggestions on where to renew, at the best price?




Regards,


Steve Guluk
SGDesign
(949) 661-9333
ICQ: 7230769







[sniffer] Re: Appriver issue

2007-05-18 Thread Pete McNeil
Hello Computer,

Friday, May 18, 2007, 8:34:27 AM, you wrote:

 For those of us in the dark about this, can someone explain who Appriver is,
 and what is has to do with Message Sniffer?

Message Sniffer started out as an incubator project inside of
MicroNeil Research Corporation. When it was time for SNF to grow up
and become it's own company we went looking for partners who could
help it grow.

We searched long and hard and ultimately picked AppRiver for a lot of
good reasons :-) (Note I can still say that after all this time!)

ARM Research Labs, LLC was formed to take over the SNF project.

ARM is jointly owned by both AppRiver and MicroNeil. In order to
capitalize on economies of scale, asymmetrical bandwidth utilization,
and an efficient support infrastructure, a number of servers for ARM
are hosted along side AppRiver servers - this includes the servers
that provide rulebase updates for SNF.

Yesterday's events created a tremendous load on the network and that
caused some packet loss that caused rulebase downloads to slow down
for a time.

For more about ARM see: http://www.armresearch.com/

Hope this helps,

Thanks,

_M

-- 
Pete McNeil
Chief Scientist,
Arm Research Labs, LLC.


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[sniffer] Re: Best renewal price and service on Sniffer?

2007-05-18 Thread Computer House Support
Dear Steve,

I have replied to you off-list regarding our discounted renewal services for 
Mesage Sniffer.


Thank you,

Michael Stein
Computer House
609 652-5100
[EMAIL PROTECTED]

  - Original Message - 
  From: Steve Guluk 
  To: Message Sniffer Community 
  Sent: Friday, May 18, 2007 10:26 AM
  Subject: [sniffer] Best renewal price and service on Sniffer?


  Hello,
  I was informed some time back that I needed to renew my subscription to 
Sniffer soon. I sent an email to [EMAIL PROTECTED] on May 3rd and never got a 
response back.


  Today is the last day on my subscription. Does anyone have any suggestions on 
where to renew, at the best price?






  Regards, 







  Steve Guluk

  SGDesign

  (949) 661-9333

  ICQ: 7230769















[sniffer] Re: Best renewal price and service on Sniffer?

2007-05-18 Thread Steve Guluk

Thanks for the replies...

Got it sorted out.


On May 18, 2007, at 7:33 AM, Computer House Support wrote:


Dear Steve,

I have replied to you off-list regarding our discounted renewal  
services for Mesage Sniffer.



Thank you,

Michael Stein
Computer House
609 652-5100
[EMAIL PROTECTED]

- Original Message -
From: Steve Guluk
To: Message Sniffer Community
Sent: Friday, May 18, 2007 10:26 AM
Subject: [sniffer] Best renewal price and service on Sniffer?

Hello,
I was informed some time back that I needed to renew my  
subscription to Sniffer soon. I sent an email to  
[EMAIL PROTECTED] on May 3rd and never got a response back.


Today is the last day on my subscription. Does anyone have any  
suggestions on where to renew, at the best price?




Regards,


Steve Guluk
SGDesign
(949) 661-9333
ICQ: 7230769








Regards,


Steve Guluk
SGDesign
(949) 661-9333
ICQ: 7230769







[sniffer] Re: Appriver issue

2007-05-18 Thread Kevin Rogers
Pete - Thanks for the reply, but I guess I don't understand what you're 
saying.  Some packet loss and rulebase downloads to slow down for a 
time don't reflect what happened to me yesterday and apparently not 
what happened to one of the other posters either when he said that 
Appriver was having a problem with sending messages over and over 
again.  I received over (at last count) 35,000 messages (almost all of 
which were bounced replies, from one email from one of our users who 
sent an email to about 70 people) yesterday.


And I had already gone to http://www.armresearch.com/  yesterday and 
there was nothing there.  There is nothing there today that I can see.


What happened?  I lost an entire day's worth of email because of bounced 
messages.  I didn't sleep last night.  I don't even use Appriver.  I 
would hope someone could explain it a little better than that.  Thanks.


Kevin



Pete McNeil wrote:

Hello Computer,

Friday, May 18, 2007, 8:34:27 AM, you wrote:

  

For those of us in the dark about this, can someone explain who Appriver is,
and what is has to do with Message Sniffer?



Message Sniffer started out as an incubator project inside of
MicroNeil Research Corporation. When it was time for SNF to grow up
and become it's own company we went looking for partners who could
help it grow.

We searched long and hard and ultimately picked AppRiver for a lot of
good reasons :-) (Note I can still say that after all this time!)

ARM Research Labs, LLC was formed to take over the SNF project.

ARM is jointly owned by both AppRiver and MicroNeil. In order to
capitalize on economies of scale, asymmetrical bandwidth utilization,
and an efficient support infrastructure, a number of servers for ARM
are hosted along side AppRiver servers - this includes the servers
that provide rulebase updates for SNF.

Yesterday's events created a tremendous load on the network and that
caused some packet loss that caused rulebase downloads to slow down
for a time.

For more about ARM see: http://www.armresearch.com/

Hope this helps,

Thanks,

_M

  


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[sniffer] Re: Appriver issue

2007-05-18 Thread Pete McNeil
Hello Kevin,

Friday, May 18, 2007, 8:52:47 PM, you wrote:

 Pete - Thanks for the reply, but I guess I don't understand what you're
 saying.  Some packet loss and rulebase downloads to slow down for a
 time don't reflect what happened to me yesterday and apparently not 
 what happened to one of the other posters either when he said that 
 Appriver was having a problem with sending messages over and over 
 again.  I received over (at last count) 35,000 messages (almost all of
 which were bounced replies, from one email from one of our users who 
 sent an email to about 70 people) yesterday.

 And I had already gone to http://www.armresearch.com/  yesterday and 
 there was nothing there.  There is nothing there today that I can see.

 What happened?  I lost an entire day's worth of email because of bounced
 messages.  I didn't sleep last night.  I don't even use Appriver.  I 
 would hope someone could explain it a little better than that.  Thanks.

I was answering the question - how is AppRiver related to Message
Sniffer.

I don't have specifics on the problem at AppRiver yet - they are still
picking up the pieces, though operations are back to normal afaik. I
do know (preliminarily) that the problem occurred when a new piece of
software caused some messages with multiple recipients to loop and as
a result to be replicated and resent repeatedly.

If you are not a user of AppRiver then you shouldn't have been
effected. Perhaps if you sent a message to someone who is a user of
AppRiver then that might have gotten your messages involved.

The only direct effect I'm aware of for SNF users was that for a time
rulebase downloads were slowed due to packet loss.

Since we use AppRiver for filtering (they, after all are using SNF)
some messages that get sent to us apparently did loop to some lists.
Also, some email to our accounts was delayed.

I would need to know a lot more about your system and the email you
lost before I could make any guesses as to what happened there -- but
if you're not using AppRiver then you shouldn't have been effected.

Hope this helps,

_M

-- 
Pete McNeil
Chief Scientist,
Arm Research Labs, LLC.


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[sniffer] Re: Appriver issue

2007-05-18 Thread Chris Bunting
Maybe I caused the confusion.  The problem I had was with my customer using 
appriver.  Not with my customers using message sniffer.  How can something that 
happens with rulebase downloads effect your mail server? It shouldn't.  I would 
expect there's a seperate problem with your mail server that jus happened to 
occur the same day by coincidence

I received a call from appriver today explaining that they released a patch 
that had acted badly on their servers. Which is why appriver customers had 
problems.  Message sniffer resides on your own server so it should never be 
effected by any outside outages


Thank You,
Chris Bunting
Lancaster Networks
717-278-6639

Sent by my BlackBerry wireless device  

-Original Message-
From: Pete McNeil [EMAIL PROTECTED]
Date: Fri, 18 May 2007 21:44:18 
To:Message Sniffer Community sniffer@sortmonster.com
Subject: [sniffer] Re: Appriver issue

Hello Kevin,

Friday, May 18, 2007, 8:52:47 PM, you wrote:

 Pete - Thanks for the reply, but I guess I don't understand what you're
 saying.  Some packet loss and rulebase downloads to slow down for a
 time don't reflect what happened to me yesterday and apparently not 
 what happened to one of the other posters either when he said that 
 Appriver was having a problem with sending messages over and over 
 again.  I received over (at last count) 35,000 messages (almost all of
 which were bounced replies, from one email from one of our users who 
 sent an email to about 70 people) yesterday.

 And I had already gone to http://www.armresearch.com/  yesterday and 
 there was nothing there.  There is nothing there today that I can see.

 What happened?  I lost an entire day's worth of email because of bounced
 messages.  I didn't sleep last night.  I don't even use Appriver.  I 
 would hope someone could explain it a little better than that.  Thanks.

I was answering the question - how is AppRiver related to Message
Sniffer.

I don't have specifics on the problem at AppRiver yet - they are still
picking up the pieces, though operations are back to normal afaik. I
do know (preliminarily) that the problem occurred when a new piece of
software caused some messages with multiple recipients to loop and as
a result to be replicated and resent repeatedly.

If you are not a user of AppRiver then you shouldn't have been
effected. Perhaps if you sent a message to someone who is a user of
AppRiver then that might have gotten your messages involved.

The only direct effect I'm aware of for SNF users was that for a time
rulebase downloads were slowed due to packet loss.

Since we use AppRiver for filtering (they, after all are using SNF)
some messages that get sent to us apparently did loop to some lists.
Also, some email to our accounts was delayed.

I would need to know a lot more about your system and the email you
lost before I could make any guesses as to what happened there -- but
if you're not using AppRiver then you shouldn't have been effected.

Hope this helps,

_M

-- 
Pete McNeil
Chief Scientist,
Arm Research Labs, LLC.


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[sniffer] Re: Appriver issue

2007-05-18 Thread David Moore
I think what Peter is try to say is that Sort monster is hosted at Appriver
and Appriver had an issue and therefore so did Sort monster.

http://www.dnsstuff.com/tools/dnsreport.ch?domain=sortmonster.com
 


Regards David Moore
[EMAIL PROTECTED]

J.P. MCP, MCSE, MCSE + INTERNET, CNE.
www.adsldirect.com.au for ADSL and Internet www.romtech.com.au for PC sales

Office Phone: (+612) 9453 1990
Fax Phone: (+612) 9453 1880
Mobile Phone: +614 18 282 648

POSTAL ADDRESS:
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AUSTRALIA.

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-Original Message-
From: Message Sniffer Community [mailto:[EMAIL PROTECTED] On Behalf
Of Kevin Rogers
Sent: Saturday, 19 May 2007 11:59 AM
To: Message Sniffer Community
Subject: [sniffer] Re: Appriver issue

Thanks for the explanation, and I wasn't trying to blame you - just wanted
more info is all.

We use Sniffer, but not Appriver.  You said that if we don't use Appriver,
we shouldn't have been affected, but you also seemed to say that if one of
the recipient's of my user's email uses Appriver that might've caused a
problem.  And also that *some* of Sniffer users might have experienced the
problem as well. 

It sounds like things are still being worked out.  I just wanted some kind
of verification that they were aware of the problem, were working on it,
that they were in some way sorry about what happened...you know - the usual
stuff.  And I know that you are not an official rep of Appriver or anything,
but presently you're all we have in that role ;)

Thanks

Kevin




Pete McNeil wrote:
 Hello Kevin,

 Friday, May 18, 2007, 8:52:47 PM, you wrote:

   
 Pete - Thanks for the reply, but I guess I don't understand what 
 you're saying.  Some packet loss and rulebase downloads to slow 
 down for a time don't reflect what happened to me yesterday and 
 apparently not what happened to one of the other posters either when 
 he said that Appriver was having a problem with sending messages 
 over and over again.  I received over (at last count) 35,000 
 messages (almost all of which were bounced replies, from one email 
 from one of our users who sent an email to about 70 people) yesterday.
 

   
 And I had already gone to http://www.armresearch.com/  yesterday and 
 there was nothing there.  There is nothing there today that I can see.
 

   
 What happened?  I lost an entire day's worth of email because of 
 bounced messages.  I didn't sleep last night.  I don't even use 
 Appriver.  I would hope someone could explain it a little better than
that.  Thanks.
 

 I was answering the question - how is AppRiver related to Message 
 Sniffer.

 I don't have specifics on the problem at AppRiver yet - they are still 
 picking up the pieces, though operations are back to normal afaik. I 
 do know (preliminarily) that the problem occurred when a new piece of 
 software caused some messages with multiple recipients to loop and as 
 a result to be replicated and resent repeatedly.

 If you are not a user of AppRiver then you shouldn't have been 
 effected. Perhaps if you sent a message to someone who is a user of 
 AppRiver then that might have gotten your messages involved.

 The only direct effect I'm aware of for SNF users was that for a time 
 rulebase downloads were slowed due to packet loss.

 Since we use AppRiver for filtering (they, after all are using SNF) 
 some messages that get sent to us apparently did loop to some lists.
 Also, some email to our accounts was delayed.

 I would need to know a lot more about your system and the email you 
 lost before I could make any guesses as to what happened there -- but 
 if you're not using AppRiver then you shouldn't have been effected.

 Hope this helps,

 _M

   

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