I have something that I would also like to clear up.
When I indicated that AppRiver had removed it's contact page, it likely
just wasn't operating at the time that I was attempting to access it.
Considering their issues, it would not be a surprise to see other issues
like this caused, but it seemed suspicious since their home page was
working and not their contact page. I did note that it was working by
the time that it was pointed out that it was up.
In no way did I ever believe that Pete or Sniffer had any direct
involvement in the system that created these problems, and in no way
should this reflect badly on Pete or Sniffer as far as I am concerned.
I was slightly miffed after getting off the phone with them where their
reaction quite clearly indicated that they were aware of the issue. I
suggested that they take their servers off-line due to the issues that
were being caused, but I was probably barking up the wrong tree. The
servers weren't taken off line for another hour or so, or maybe this is
when the delivery servers caught up with the queued E-mail destined for
my client. I'm not sure why they didn't act on this sooner. When you
have a loop, it is important to stop it, and their multi-homing made it
difficult for others to block. One user received about 500 copies of
the same message (and also called them), and there were other examples
that we saw which were much more limited. I do hope that they didn't
choose to introduce new software at 11 a.m. ET on the busiest E-mail day
of the week, and that this was only when the problems surfaced...
Everyone that deals with significant volumes of E-mail has issues from
time to time, and I wouldn't draw conclusions about AppRiver based on
just this one circumstance. I would imagine that it is hard to plan for
how to deal with a broad scale looping issue, and I'm sure this was a
learning experience for them.
Matt
David Moore wrote:
I think what Peter is try to say is that Sort monster is hosted at Appriver
and Appriver had an issue and therefore so did Sort monster.
http://www.dnsstuff.com/tools/dnsreport.ch?&domain=sortmonster.com
Regards David Moore
[EMAIL PROTECTED]
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-----Original Message-----
From: Message Sniffer Community [mailto:[EMAIL PROTECTED] On Behalf
Of Kevin Rogers
Sent: Saturday, 19 May 2007 11:59 AM
To: Message Sniffer Community
Subject: [sniffer] Re: Appriver issue
Thanks for the explanation, and I wasn't trying to blame you - just wanted
more info is all.
We use Sniffer, but not Appriver. You said that if we don't use Appriver,
we shouldn't have been affected, but you also seemed to say that if one of
the recipient's of my user's email uses Appriver that might've caused a
problem. And also that *some* of Sniffer users might have experienced the
problem as well.
It sounds like things are still being worked out. I just wanted some kind
of verification that they were aware of the problem, were working on it,
that they were in some way sorry about what happened...you know - the usual
stuff. And I know that you are not an official rep of Appriver or anything,
but presently you're all we have in that role ;)
Thanks
Kevin
Pete McNeil wrote:
Hello Kevin,
Friday, May 18, 2007, 8:52:47 PM, you wrote:
Pete - Thanks for the reply, but I guess I don't understand what
you're saying. "Some packet loss" and "rulebase downloads to slow
down for a time" don't reflect what happened to me yesterday and
apparently not what happened to one of the other posters either when
he said that Appriver was having a problem "with sending messages
over and over again". I received over (at last count) 35,000
messages (almost all of which were bounced replies, from one email
from one of our users who sent an email to about 70 people) yesterday.
And I had already gone to http://www.armresearch.com/ yesterday and
there was nothing there. There is nothing there today that I can see.
What happened? I lost an entire day's worth of email because of
bounced messages. I didn't sleep last night. I don't even use
Appriver. I would hope someone could explain it a little better than
that. Thanks.
I was answering the question - how is AppRiver related to Message
Sniffer.
I don't have specifics on the problem at AppRiver yet - they are still
picking up the pieces, though operations are back to normal afaik. I
do know (preliminarily) that the problem occurred when a new piece of
software caused some messages with multiple recipients to loop and as
a result to be replicated and resent repeatedly.
If you are not a user of AppRiver then you shouldn't have been
effected. Perhaps if you sent a message to someone who is a user of
AppRiver then that might have gotten your messages involved.
The only direct effect I'm aware of for SNF users was that for a time
rulebase downloads were slowed due to packet loss.
Since we use AppRiver for filtering (they, after all are using SNF)
some messages that get sent to us apparently did loop to some lists.
Also, some email to our accounts was delayed.
I would need to know a lot more about your system and the email you
lost before I could make any guesses as to what happened there -- but
if you're not using AppRiver then you shouldn't have been effected.
Hope this helps,
_M
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