Re: User Athentication mangement in SMTP using Comcast broadband.
COMCAST does not allow outgoing SMTP traffic on port 25. If your SMTP host is set up to accept connections on port 587, they will allow that. Set your SMTP host configuration to be the same is it is when you are on your normal network (same hostname, login if required, etc). If your SMTP host is NOT set up to accept connections on 587, you will need to use COMCAST's SMTP connection (smtp.comcast.net) and authenticate yourself to that server either with your friend's credentials or, if you can have him/her do so for you, with a secondary account they have set up on your behalf. -- tom coradeschi tc...@skylands.ibmwr.org ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Mark Hansen wrote: On 01/20/09 17:34, HeavyDuty wrote: Peter Potamus the Purple Hippo wrote: HeavyDuty wrote: Chatting with Comcast tech support on line is an act of frustration. It, of course, as Peter Potomus has repeatedly noted, the techs only script is related to Outlook Express and IE. The techs have NO IDEA about settings for any other e-mail provider besides Comcast. here, do this. Start up OE, get the instructions from them for the OE settings. Come back here, and tell us what they said. Then someone can help you from there. OK Peter, the results are in. In Outlook Express, advanced settings: Outgoing Port 25 Outgoing mail server email.mcleodusa.net X my server requires authentication X use same settings as my incoming mail server Incoming Mail Server POP3 (nameofaccount)@mcleodusa.net password x X Log on using secure pass authentication. These settings DO NOT work and produce a 421 error. I tried this on ports 25 and 587. Well, Mcleod told you to use port 25, so there no use in try port 587. It's not a magic number - for it to be useful, someone has to be listening on it. An unknown error has occurred. Account: 'email.mcleodusa.net', Server: 'email.mcleodusa.net', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server 63.254.138.23 (63.254.138.23:25), connect error 10060', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67 421 is an SMTP server error. Specifically, it is a temporary failure (generally, it means the server is too busy, but it could mean other temporary failures as well). The corrective action is usually to just try again. and it may work. What this *does* tell us is that you're talking to the SMTP server on port 25, so at least you've gotten that far. The connection to the server has failed. Account: 'email.mcleodusa.net', Server: 'email.mcleodusa.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Yes, this error says no one is listening on port 587, but we expected that based on what Mcleod told you :-) I tried this while on the phone with McLeodusa tech support. This is being escalated. I'll just have wait now to find out if McLeodusa and Comcast are at odds, or what. At this point, it doesn't see that Comcast is in the picture. The only thing they can do (as far as I know) is block the port, which they don't appear to be doing (or you wouldn't have gotten the 'temporary failure' error above). Then, as you have suggested, when OE works, you are someone can help translate the OE settings to Seamonkey. I think anyone will be able to help you. Before you ask, though, just take the settings they've provided and have a look at the SeaMonkey server settings dialog. I think you'll find everything right there. Stand bye. Thank you for the information and analysis. Now I have a scosh of something intelligent to discuss with McCleod. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Peter Potamus the Purple Hippo wrote: tand bye. I'm going out on a limb here, and tell you a story. I recently found out that some people, in certain countries, can now download hotmail into SeaMonkey Mail, without using a program such as FreePops or the webmail extension. Hotmail has now become pop3 compatible. This is great news. Now, when I did what the instructions said, I had problems. It said to Use Secure Authentication and SSL setting. When I did this, nothing would work. After fiddling around, I found a combo. For Pop access, don't select the Authentication part, and select SSL. For SMTP, select the password and user name, but use TLS. Well, thats my story. Take it for what its worth. Thanks Peter, Gotcha'. The problem for me is that I do not know which variable to fiddle with. And, while I mess with all of them one at a time, if there is more than one to tweak simultaneously, the tweak factor becomes an imponderable, or at least impractical for all the combinations. So now I am waiting on McLeod for the next round of answers. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Tom Coradeschi wrote: COMCAST does not allow outgoing SMTP traffic on port 25. If your SMTP host is set up to accept connections on port 587, they will allow that. Set your SMTP host configuration to be the same is it is when you are on your normal network (same hostname, login if required, etc). If your SMTP host is NOT set up to accept connections on 587, you will need to use COMCAST's SMTP connection (smtp.comcast.net) and authenticate yourself to that server either with your friend's credentials or, if you can have him/her do so for you, with a secondary account they have set up on your behalf. Tom, Thanks for that information. How did you come to learn this valuable piece of information? I will certainly pass this on to McLeod. What you say seems to confirm what Mark Hansen said about the 421 error indicating that it was the McLeod server sending the error. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
On 01/21/09 07:17, HeavyDuty wrote: Tom Coradeschi wrote: COMCAST does not allow outgoing SMTP traffic on port 25. If your SMTP host is set up to accept connections on port 587, they will allow that. Set your SMTP host configuration to be the same is it is when you are on your normal network (same hostname, login if required, etc). If your SMTP host is NOT set up to accept connections on 587, you will need to use COMCAST's SMTP connection (smtp.comcast.net) and authenticate yourself to that server either with your friend's credentials or, if you can have him/her do so for you, with a secondary account they have set up on your behalf. Tom, Thanks for that information. How did you come to learn this valuable piece of information? I will certainly pass this on to McLeod. What you say seems to confirm what Mark Hansen said about the 421 error indicating that it was the McLeod server sending the error. Actually, it does just the opposite. If Comcast is blocking outgoing port 25, then you would never be able to connect to the Mcleod server on that port - because Comcast would have been blocking it. Since you were able to talk to Mcleod's SMTP server on port 25, that implies Comcast is *not* blocking it. I wonder if Comcast was somehow redirecting your connection from Mcleod port 25 to Comcast's own SMTP server on port 25. You can test this by using telnet. From the run dialog, type the following: telnet email.mcleodusa.net 25 then report back the information that is presented in the window. To close that window, just type the word 'quit' and hit return. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Mark Hansen wrote: On 01/21/09 07:17, HeavyDuty wrote: Tom Coradeschi wrote: COMCAST does not allow outgoing SMTP traffic on port 25. If your SMTP host is set up to accept connections on port 587, they will allow that. Set your SMTP host configuration to be the same is it is when you are on your normal network (same hostname, login if required, etc). If your SMTP host is NOT set up to accept connections on 587, you will need to use COMCAST's SMTP connection (smtp.comcast.net) and authenticate yourself to that server either with your friend's credentials or, if you can have him/her do so for you, with a secondary account they have set up on your behalf. Tom, Thanks for that information. How did you come to learn this valuable piece of information? I will certainly pass this on to McLeod. What you say seems to confirm what Mark Hansen said about the 421 error indicating that it was the McLeod server sending the error. Actually, it does just the opposite. If Comcast is blocking outgoing port 25, then you would never be able to connect to the Mcleod server on that port - because Comcast would have been blocking it. Since you were able to talk to Mcleod's SMTP server on port 25, that implies Comcast is *not* blocking it. I wonder if Comcast was somehow redirecting your connection from Mcleod port 25 to Comcast's own SMTP server on port 25. You can test this by using telnet. From the run dialog, type the following: telnet email.mcleodusa.net 25 then report back the information that is presented in the window. To close that window, just type the word 'quit' and hit return. Report: telnet email.mcleodusa.net 25 Command/DOS screen opens but is blank on run command, except for flashing cursor. In due time (maybe 45 seconds the following error message: 421 Cannot connect to SMTP server 63.254.138.23, connect error 10060. Connection lost to host. Then the CMD/DOS screen reverts to a commandline cursor with previous info retained on screen. QUIT is required to go back to the Windows desktop. telnet email.mcleodusa.net 587 Screen does not go blank, rather it reports: Connecting to email.mcleodusa.net . Then (in due time) the following additional message: Could not open connection to the host on port 587. Connect failed. Then the CMD/DOS screen immediately reverts to the Windows desktop. With what I //think// I've learned during this extensive discourse in this newsgroup, may I conclude that Comcast will not pass a request for access on port 25 (blocks port 25), and McLeodusa,net is not using (blocks) port 587? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
On 01/21/09 09:30, HeavyDuty wrote: Mark Hansen wrote: On 01/21/09 07:17, HeavyDuty wrote: Tom Coradeschi wrote: COMCAST does not allow outgoing SMTP traffic on port 25. If your SMTP host is set up to accept connections on port 587, they will allow that. Set your SMTP host configuration to be the same is it is when you are on your normal network (same hostname, login if required, etc). If your SMTP host is NOT set up to accept connections on 587, you will need to use COMCAST's SMTP connection (smtp.comcast.net) and authenticate yourself to that server either with your friend's credentials or, if you can have him/her do so for you, with a secondary account they have set up on your behalf. Tom, Thanks for that information. How did you come to learn this valuable piece of information? I will certainly pass this on to McLeod. What you say seems to confirm what Mark Hansen said about the 421 error indicating that it was the McLeod server sending the error. Actually, it does just the opposite. If Comcast is blocking outgoing port 25, then you would never be able to connect to the Mcleod server on that port - because Comcast would have been blocking it. Since you were able to talk to Mcleod's SMTP server on port 25, that implies Comcast is *not* blocking it. I wonder if Comcast was somehow redirecting your connection from Mcleod port 25 to Comcast's own SMTP server on port 25. You can test this by using telnet. From the run dialog, type the following: telnet email.mcleodusa.net 25 then report back the information that is presented in the window. To close that window, just type the word 'quit' and hit return. Now another test. I can send on my earthlink server via comcast when I use port 587. This is because Comcast is not blocking port 587. This is normal. When I try to send to the earthlink server on port 25, I get the typical errors including greeting not recognized and error 10060. This is because earthlink uses port 587 and not 25. Right. Therefore, I am concluding that McLeodusa and Comcast are incompatible based on Comcast blocking port 25. That's the way it sounds, but don't give up just yet. Talk to Mcleod and let them know that Comcast is blocking port 25 and see if there is anything they can do. They probably won't, but you may as well ask anyway. I will wait to learn what McLeodusa second level tech support has to say. Good luck. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Mark Hansen wrote: On 01/21/09 09:30, HeavyDuty wrote: Mark Hansen wrote: On 01/21/09 07:17, HeavyDuty wrote: Tom Coradeschi wrote: COMCAST does not allow outgoing SMTP traffic on port 25. If your SMTP host is set up to accept connections on port 587, they will allow that. Set your SMTP host configuration to be the same is it is when you are on your normal network (same hostname, login if required, etc). If your SMTP host is NOT set up to accept connections on 587, you will need to use COMCAST's SMTP connection (smtp.comcast.net) and authenticate yourself to that server either with your friend's credentials or, if you can have him/her do so for you, with a secondary account they have set up on your behalf. Tom, Thanks for that information. How did you come to learn this valuable piece of information? I will certainly pass this on to McLeod. What you say seems to confirm what Mark Hansen said about the 421 error indicating that it was the McLeod server sending the error. Actually, it does just the opposite. If Comcast is blocking outgoing port 25, then you would never be able to connect to the Mcleod server on that port - because Comcast would have been blocking it. Since you were able to talk to Mcleod's SMTP server on port 25, that implies Comcast is *not* blocking it. I wonder if Comcast was somehow redirecting your connection from Mcleod port 25 to Comcast's own SMTP server on port 25. You can test this by using telnet. From the run dialog, type the following: telnet email.mcleodusa.net 25 then report back the information that is presented in the window. To close that window, just type the word 'quit' and hit return. Now another test. I can send on my earthlink server via comcast when I use port 587. This is because Comcast is not blocking port 587. This is normal. When I try to send to the earthlink server on port 25, I get the typical errors including greeting not recognized and error 10060. This is because earthlink uses port 587 and not 25. Right. Therefore, I am concluding that McLeodusa and Comcast are incompatible based on Comcast blocking port 25. That's the way it sounds, but don't give up just yet. Talk to Mcleod and let them know that Comcast is blocking port 25 and see if there is anything they can do. They probably won't, but you may as well ask anyway. I will wait to learn what McLeodusa second level tech support has to say. Good luck. If nothing else, the mystery is clearing up. Still waiting om McLeod. Thanks to everyone for your help. It's been an education. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
On 01/20/09 12:26, HeavyDuty wrote: Seamonkey 1.1.14 WinXP Pro SP3 hooked up to a comcast cable bb pipe. While I have posted a similar question before, there is new information from tech support at my e-mail host mcleod relating to turning off authentication. I am still struggling with using seamonkey e-mail client on Comcast when sending from my McLeodusa.net accounts. I am not a Comcast subscriber but am hooked up while visiting a friend. No matter how I send McLeod smtp e-mail out of seamonkey it fails. There is the 10060 error, an error that says smtp server mcleodusa is not accepting e-mail, the greeting failed, or an endless repetitive loop of asking for my password until I give up. McLeod tech says that McLeod does not require authentication. Apparently comcast does. Does this make sense? Here's an explanation and fix for the 10060 I found. Socket Error # 10060 Message from:a...@a.com to:b...@b.com Connect error in directly sending! Info : Socket Error # 10060 Analyse: You are on a an ISP (such as Earthlink or Mindspring) that blocks their users using any SMTP server other than their own. Solutions: To set up Earthlink, Mindspring, or your ISP's SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.) In the SMTP (outgoing mail server) field you will enter smtp.earthlink.net (or whatever your dial up or direct access ISP's SMTP server is) as your SMTP server. You must then enter your Earthlink (or your ISP's) username and password for that mail server. In Outlook Express it is at the bottom of that same tab. You must uncheck 'My server requires authentication' and click on 'settings' to enter your Earthlink (or your ISP's) username and password. I do use the comcast smtp.comcast.net server setting I use the required port 587. I insert my usneracc...@mcleoduse.net for my smtp e-mail sender I think you misunderstood here. When connecting to comcast's SMTP server, you'll never provide your Mcleod user name and/or password. In order to use Mcleod SMTP server (and therefor your Mcleod user name and password) you will have to set SeaMonkey's SMTP server to Mcleod's SMTP server IP address, port, etc. Now, what the above explanation is telling you (I think) is that comcast may not allow you to talk to Mcleod's SMTP server while connected to the Internet via comcast's network. I don't know if comcast has such a restriction, so you may want to verify that before going too much further. If Mcleod wants you to talk to their SMTP server using port 25, and comcast blocks outgoing port 25, I don't know what you can do about it. Talk to Mcleod and let them know that port 25 is blocked by your (temporary) ISP, and is there any other way you can connect to their SMTP server. They may be able to give you alternate connection instructions. What is the Seamonkey equivalent (to outlook express) of unchecking requires authentication and still be able to enter my McLeod user account name? In Seamonkey in the outgoing smtp setup, if User and Authentication is checked, I can enter the username (and I assume that means authentication is on). When it is unchecked, no user name can be entered, and the existing one disappears. POP email retrieval works fine. When I send out of my earthlink accounts using the comcast cable, I can use the earthlink smtpauth.earthlink.net server with user and Authentication checked and my user name in the window. Thanks for any insights. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
HeavyDuty wrote: Chatting with Comcast tech support on line is an act of frustration. It, of course, as Peter Potomus has repeatedly noted, the techs only script is related to Outlook Express and IE. The techs have NO IDEA about settings for any other e-mail provider besides Comcast. here, do this. Start up OE, get the instructions from them for the OE settings. Come back here, and tell us what they said. Then someone can help you from there. -- *IMPORTANT*: Sorry folks, but I cannot provide email help Emails to me may become public Notice: This posting is protected under the Free Speech Laws, which applies everywhere in the FREE world, except for some strange reason, not to the mozilla.org newsgroup servers, where your posting may get you banned. Peter Potamus His Magic Flying Balloon: http://melaman2.com/cartoons/singles/mp3/p-potamus.mp3 http://www.toonopedia.com/potamus.htm ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
On 01/20/09 15:09, HeavyDuty wrote: Mark Hansen wrote: On 01/20/09 12:26, HeavyDuty wrote: Seamonkey 1.1.14 WinXP Pro SP3 hooked up to a comcast cable bb pipe. While I have posted a similar question before, there is new information from tech support at my e-mail host mcleod relating to turning off authentication. I am still struggling with using seamonkey e-mail client on Comcast when sending from my McLeodusa.net accounts. I am not a Comcast subscriber but am hooked up while visiting a friend. No matter how I send McLeod smtp e-mail out of seamonkey it fails. There is the 10060 error, an error that says smtp server mcleodusa is not accepting e-mail, the greeting failed, or an endless repetitive loop of asking for my password until I give up. McLeod tech says that McLeod does not require authentication. Apparently comcast does. Does this make sense? Here's an explanation and fix for the 10060 I found. Socket Error # 10060 Message from:a...@a.com to:b...@b.com Connect error in directly sending! Info : Socket Error # 10060 Analyse: You are on a an ISP (such as Earthlink or Mindspring) that blocks their users using any SMTP server other than their own. Solutions: To set up Earthlink, Mindspring, or your ISP's SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.) In the SMTP (outgoing mail server) field you will enter smtp.earthlink.net (or whatever your dial up or direct access ISP's SMTP server is) as your SMTP server. You must then enter your Earthlink (or your ISP's) username and password for that mail server. In Outlook Express it is at the bottom of that same tab. You must uncheck 'My server requires authentication' and click on 'settings' to enter your Earthlink (or your ISP's) username and password. I do use the comcast smtp.comcast.net server setting I use the required port 587. I insert my usneracc...@mcleoduse.net for my smtp e-mail sender Thanks for the detailed and thoughtful response. I think you misunderstood here. When connecting to comcast's SMTP server, you'll never provide your Mcleod user name and/or password. If that is the case, how is that I can send earthlink e-mail accounts using the smtpauth.earthlink.net server address while using the Comcast cable? Because (it seems) earthlink is allowing it. Let's assume you're connected via comcast. If you want to point your SMTP client (SeaMonkey) to Earthlink's SMTP server, you need to get past two things: 1. Comcast has to allow your outgoing connection. 2. Earthlink has to allow your incoming connection (from comcast's network). Some ISPs (I don't know if comcast does this) can block the standard SMTP port (25). However, if you can talk to your non-Comcast SMTP server on a different port, you can probably get around this. Number 2 can also be done. You have to work with the SMTP provider and see what they will allow (different ports, authentication, etc.). In order to use Mcleod SMTP server (and therefor your Mcleod user name and password) you will have to set SeaMonkey's SMTP server to Mcleod's SMTP server IP address, port, etc. Yes. And I have so done (many time with many variations. None of which work (yet). That's the problem. Now, what the above explanation is telling you (I think) is that comcast may not allow you to talk to Mcleod's SMTP server while connected to the Internet via comcast's network. I don't know if comcast has such a restriction, so you may want to verify that before going too much further. Chatting with Comcast tech support on line is an act of frustration. It, of course, as Peter Potomus has repeatedly noted, the techs only script is related to Outlook Express and IE. The techs have NO IDEA about settings for any other e-mail provider besides Comcast. Bottom line is that I cannot get a straight story out of them regarding McLeod (or any other e-mail provider).. If that's the case, can you use Outlook Express in the short term, just to get it working. Once you get it working, it should be simple to apply any settings to your SeaMonkey client and make it work as well. I only suggest this because it may be easier to get help from them if you're using their accepted client. If Mcleod wants you to talk to their SMTP server using port 25, and comcast blocks outgoing port 25, I don't know what you can do about it. Talk to Mcleod and let them know that port 25 is blocked by your (temporary) ISP, and is there any other way you can connect to their SMTP server. They may be able to give you alternate connection instructions. I will check with McLeod about another port and other settings. Based on previous contacts with McLeod, the Comcast support web page and the article I quote above, I need to turn off authentication, but still send my user name. The above article describes how
Re: User Athentication mangement in SMTP using Comcast broadband.
HeavyDuty wrote: Seamonkey 1.1.14 WinXP Pro SP3 hooked up to a comcast cable bb pipe. While I have posted a similar question before, there is new information from tech support at my e-mail host mcleod relating to turning off authentication. I am still struggling with using seamonkey e-mail client on Comcast when sending from my McLeodusa.net accounts. I am not a Comcast subscriber but am hooked up while visiting a friend. No matter how I send McLeod smtp e-mail out of seamonkey it fails. There is the 10060 error, an error that says smtp server mcleodusa is not accepting e-mail, the greeting failed, or an endless repetitive loop of asking for my password until I give up. McLeod tech says that McLeod does not require authentication. Apparently comcast does. Does this make sense? Here's an explanation and fix for the 10060 I found. Socket Error # 10060 Message from:a...@a.com to:b...@b.com Connect error in directly sending! Info : Socket Error # 10060 Analyse: You are on a an ISP (such as Earthlink or Mindspring) that blocks their users using any SMTP server other than their own. Solutions: To set up Earthlink, Mindspring, or your ISP's SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.) In the SMTP (outgoing mail server) field you will enter smtp.earthlink.net (or whatever your dial up or direct access ISP's SMTP server is) as your SMTP server. You must then enter your Earthlink (or your ISP's) username and password for that mail server. In Outlook Express it is at the bottom of that same tab. You must uncheck 'My server requires authentication' and click on 'settings' to enter your Earthlink (or your ISP's) username and password. I do use the comcast smtp.comcast.net server setting I use the required port 587. I insert my usneracc...@mcleoduse.net for my smtp e-mail sender What is the Seamonkey equivalent (to outlook express) of unchecking requires authentication and still be able to enter my McLeod user account name? In Seamonkey in the outgoing smtp setup, if User and Authentication is checked, I can enter the username (and I assume that means authentication is on). When it is unchecked, no user name can be entered, and the existing one disappears. POP email retrieval works fine. When I send out of my earthlink accounts using the comcast cable, I can use the earthlink smtpauth.earthlink.net server with user and Authentication checked and my user name in the window. Thanks for any insights. Over the holiday period, I was dog sitting for my sister. I tried to set up my email account so that I could get my mail on her computer using my SeaMonkey. Setting up the account to get my mail from my normal ISP was no problem, just set it up. When I tried to set up the out-going SMTP server, I could not get anywhere, as, it seems, her ISP would not allow sending from or via another ISP, so I just set the account up to use her ISP for outgoing, but showing my real email address with-in the e-mail. Had no problems after that. HTH Daniel ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Peter Potamus the Purple Hippo wrote: HeavyDuty wrote: Chatting with Comcast tech support on line is an act of frustration. It, of course, as Peter Potomus has repeatedly noted, the techs only script is related to Outlook Express and IE. The techs have NO IDEA about settings for any other e-mail provider besides Comcast. here, do this. Start up OE, get the instructions from them for the OE settings. Come back here, and tell us what they said. Then someone can help you from there. Yes good idea. Will do. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Just to get past all the noise, here is what I think you're trying to do. Please correct me if I'm wrong: You have your PC connected to the Internet via Comcast. You want to sent e-mail using your Earthlink's SMTP provider. If this is true, Comcast support won't be able to help you. You need to talk to Earthlink support and tell them that you are away from your normal connection source, and are forced (temporarily) to use Comcast and that you want to be able to send e-mail via Earthlink's SMTP server using your Earthlink account. If they support this, they should be able to give you connection information which you can use in SeaMonkey (or any other client for that matter). Don't get hung up on which client - just have them tell you want needs to be set and someone here can help you translate that into SeaMonkey controls (if necessary). Note that Earthlink is not going to just let any Comcast customer (that is what you are, if only temporarily) connect to their SMTP server and send e-mail. This is what spammers do. They are going to require that you have your client (SeaMonkey) set up to properly authenticate with their system first. I hope this clears things up a bit. Best Regards, ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Daniel wrote: HeavyDuty wrote: Seamonkey 1.1.14 WinXP Pro SP3 hooked up to a comcast cable bb pipe. While I have posted a similar question before, there is new information from tech support at my e-mail host mcleod relating to turning off authentication. I am still struggling with using seamonkey e-mail client on Comcast when sending from my McLeodusa.net accounts. I am not a Comcast subscriber but am hooked up while visiting a friend. No matter how I send McLeod smtp e-mail out of seamonkey it fails. There is the 10060 error, an error that says smtp server mcleodusa is not accepting e-mail, the greeting failed, or an endless repetitive loop of asking for my password until I give up. McLeod tech says that McLeod does not require authentication. Apparently comcast does. Does this make sense? Here's an explanation and fix for the 10060 I found. Socket Error # 10060 Message from:a...@a.com to:b...@b.com Connect error in directly sending! Info : Socket Error # 10060 Analyse: You are on a an ISP (such as Earthlink or Mindspring) that blocks their users using any SMTP server other than their own. Solutions: To set up Earthlink, Mindspring, or your ISP's SMTP servers for your outgoing email you must click on your account settings in the email client you are using (Outlook Express, Eudora, Netscape etc.) In the SMTP (outgoing mail server) field you will enter smtp.earthlink.net (or whatever your dial up or direct access ISP's SMTP server is) as your SMTP server. You must then enter your Earthlink (or your ISP's) username and password for that mail server. In Outlook Express it is at the bottom of that same tab. You must uncheck 'My server requires authentication' and click on 'settings' to enter your Earthlink (or your ISP's) username and password. I do use the comcast smtp.comcast.net server setting I use the required port 587. I insert my usneracc...@mcleoduse.net for my smtp e-mail sender What is the Seamonkey equivalent (to outlook express) of unchecking requires authentication and still be able to enter my McLeod user account name? In Seamonkey in the outgoing smtp setup, if User and Authentication is checked, I can enter the username (and I assume that means authentication is on). When it is unchecked, no user name can be entered, and the existing one disappears. POP email retrieval works fine. When I send out of my earthlink accounts using the comcast cable, I can use the earthlink smtpauth.earthlink.net server with user and Authentication checked and my user name in the window. Thanks for any insights. Over the holiday period, I was dog sitting for my sister. I tried to set up my email account so that I could get my mail on her computer using my SeaMonkey. Setting up the account to get my mail from my normal ISP was no problem, just set it up. When I tried to set up the out-going SMTP server, I could not get anywhere, as, it seems, her ISP would not allow sending from or via another ISP, so I just set the account up to use her ISP for outgoing, but showing my real email address with-in the e-mail. Had no problems after that. HTH Daniel Thanks, Yeah, have now done the same workaround using the smtp.comcast.net server and my friend's email account in the user/authentication box. It feels a bit like spamming. I would like a clean way of doing it. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Moz Champion (Dan) wrote: HeavyDuty wrote: Mark Hansen wrote: I think you misunderstood here. When connecting to comcast's SMTP server, you'll never provide your Mcleod user name and/or password. If that is the case, how is that I can send earthlink e-mail accounts using the smtpauth.earthlink.net server address while using the Comcast cable? Some providers allow 'relaying', others do not. For example: If I use my cogeco connection, I can mail 'out' using either my cogeco id or my sympatico id (user/pass). But if I use the sympatico connection, I cannot use my cogeco id. Sympatico doesn't allow 'relaying' - Cogeco does. Well, I don't know whether I am relaying when I use my earthlink server sending earthlink email using the comcast pipe. That is comcast allows. My mcleodusa account workarounds are to use the earthlink server with my account name, or the comcast server with my friend's comcast account name. I do not get challenged for a password, so I am thinking it's the mcleodusa password that's needed and automatically provided to mcleodusa by seamonkey password manager while the comcast server is passive. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
Peter Potamus the Purple Hippo wrote: HeavyDuty wrote: Chatting with Comcast tech support on line is an act of frustration. It, of course, as Peter Potomus has repeatedly noted, the techs only script is related to Outlook Express and IE. The techs have NO IDEA about settings for any other e-mail provider besides Comcast. here, do this. Start up OE, get the instructions from them for the OE settings. Come back here, and tell us what they said. Then someone can help you from there. OK Peter, the results are in. In Outlook Express, advanced settings: Outgoing Port 25 Outgoing mail server email.mcleodusa.net X my server requires authentication X use same settings as my incoming mail server Incoming Mail Server POP3 (nameofaccount)@mcleodusa.net password x X Log on using secure pass authentication. These settings DO NOT work and produce a 421 error. I tried this on ports 25 and 587. An unknown error has occurred. Account: 'email.mcleodusa.net', Server: 'email.mcleodusa.net', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server 63.254.138.23 (63.254.138.23:25), connect error 10060', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67 The connection to the server has failed. Account: 'email.mcleodusa.net', Server: 'email.mcleodusa.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E I tried this while on the phone with McLeodusa tech support. This is being escalated. I'll just have wait now to find out if McLeodusa and Comcast are at odds, or what. Then, as you have suggested, when OE works, you are someone can help translate the OE settings to Seamonkey. Stand bye. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
On 01/20/09 17:34, HeavyDuty wrote: Peter Potamus the Purple Hippo wrote: HeavyDuty wrote: Chatting with Comcast tech support on line is an act of frustration. It, of course, as Peter Potomus has repeatedly noted, the techs only script is related to Outlook Express and IE. The techs have NO IDEA about settings for any other e-mail provider besides Comcast. here, do this. Start up OE, get the instructions from them for the OE settings. Come back here, and tell us what they said. Then someone can help you from there. OK Peter, the results are in. In Outlook Express, advanced settings: Outgoing Port 25 Outgoing mail server email.mcleodusa.net X my server requires authentication X use same settings as my incoming mail server Incoming Mail Server POP3 (nameofaccount)@mcleodusa.net password x X Log on using secure pass authentication. These settings DO NOT work and produce a 421 error. I tried this on ports 25 and 587. Well, Mcleod told you to use port 25, so there no use in try port 587. It's not a magic number - for it to be useful, someone has to be listening on it. An unknown error has occurred. Account: 'email.mcleodusa.net', Server: 'email.mcleodusa.net', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server 63.254.138.23 (63.254.138.23:25), connect error 10060', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67 421 is an SMTP server error. Specifically, it is a temporary failure (generally, it means the server is too busy, but it could mean other temporary failures as well). The corrective action is usually to just try again. and it may work. What this *does* tell us is that you're talking to the SMTP server on port 25, so at least you've gotten that far. The connection to the server has failed. Account: 'email.mcleodusa.net', Server: 'email.mcleodusa.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E Yes, this error says no one is listening on port 587, but we expected that based on what Mcleod told you :-) I tried this while on the phone with McLeodusa tech support. This is being escalated. I'll just have wait now to find out if McLeodusa and Comcast are at odds, or what. At this point, it doesn't see that Comcast is in the picture. The only thing they can do (as far as I know) is block the port, which they don't appear to be doing (or you wouldn't have gotten the 'temporary failure' error above). Then, as you have suggested, when OE works, you are someone can help translate the OE settings to Seamonkey. I think anyone will be able to help you. Before you ask, though, just take the settings they've provided and have a look at the SeaMonkey server settings dialog. I think you'll find everything right there. Stand bye. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: User Athentication mangement in SMTP using Comcast broadband.
HeavyDuty wrote: Peter Potamus the Purple Hippo wrote: HeavyDuty wrote: Chatting with Comcast tech support on line is an act of frustration. It, of course, as Peter Potomus has repeatedly noted, the techs only script is related to Outlook Express and IE. The techs have NO IDEA about settings for any other e-mail provider besides Comcast. here, do this. Start up OE, get the instructions from them for the OE settings. Come back here, and tell us what they said. Then someone can help you from there. OK Peter, the results are in. In Outlook Express, advanced settings: Outgoing Port 25 Outgoing mail server email.mcleodusa.net X my server requires authentication X use same settings as my incoming mail server Incoming Mail Server POP3 (nameofaccount)@mcleodusa.net password x X Log on using secure pass authentication. These settings DO NOT work and produce a 421 error. I tried this on ports 25 and 587. An unknown error has occurred. Account: 'email.mcleodusa.net', Server: 'email.mcleodusa.net', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server 63.254.138.23 (63.254.138.23:25), connect error 10060', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67 The connection to the server has failed. Account: 'email.mcleodusa.net', Server: 'email.mcleodusa.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E I tried this while on the phone with McLeodusa tech support. This is being escalated. I'll just have wait now to find out if McLeodusa and Comcast are at odds, or what. Then, as you have suggested, when OE works, you are someone can help translate the OE settings to Seamonkey. Stand bye. I'm going out on a limb here, and tell you a story. I recently found out that some people, in certain countries, can now download hotmail into SeaMonkey Mail, without using a program such as FreePops or the webmail extension. Hotmail has now become pop3 compatible. This is great news. Now, when I did what the instructions said, I had problems. It said to Use Secure Authentication and SSL setting. When I did this, nothing would work. After fiddling around, I found a combo. For Pop access, don't select the Authentication part, and select SSL. For SMTP, select the password and user name, but use TLS. Well, thats my story. Take it for what its worth. -- *IMPORTANT*: Sorry folks, but I cannot provide email help Emails to me may become public Notice: This posting is protected under the Free Speech Laws, which applies everywhere in the FREE world, except for some strange reason, not to the mozilla.org newsgroup servers, where your posting may get you banned. Peter Potamus His Magic Flying Balloon: http://melaman2.com/cartoons/singles/mp3/p-potamus.mp3 http://www.toonopedia.com/potamus.htm ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
