On Tue, Mar 13, 2012 at 7:10 AM, Marck Pearlstone wrote:
> This list is a user to user peer support list. Sometimes people
> connected to RITlabs make comment here, but that is not relevant.
8< snip, snip 8<
Thank you.
___
Dear Geoff,
@13-Mar-2012, 08:12 Geoff Lane [GL] in
mid:1254644569.20120313081...@gjctech.co.uk said:
>> Hmm... Maybe this is a better example of a put down:
>> You are arrogant, self-centered and do not have a clue...
>> This is meant to be constructive to help you to treat people with
>> res
On 12 March 2012, 19:34, Paul Van Noord wrote:
> Hi Geoff,
> On 3/12/2012 Geoff Lane wrote:
GL>> I'm sorry that you feel frustrated. However, while I'm glad of all the
GL>> support that I can get when I need it, I don't take too kindly to
GL>> vendors putting me down -- and I suspect that there
3/12/2012 3:28 PM
Hi Geoff,
On 3/12/2012 Geoff Lane wrote:
GL> I'm sorry that you feel frustrated. However, while I'm glad of all the
GL> support that I can get when I need it, I don't take too kindly to
GL> vendors putting me down -- and I suspect that there are others who
GL> feel the same wa
n I fired off,
though I might feel a bit differently about the following:
Geoff:
> Personally, I think that "St - Musaic.Net" was doint Ritlabs a favour
> by making his post, as that should alert them to the issue of poor
> customer service and permit them to do something about
#x27;m not getting at you personally, just
explaining that how others interpreted your words might not have been
what you meant.
>> I suspect that Marek didn't actually mean it that way, but even so it's
>> not what I would expect from a customer service representative.
Hello Geoff,
> It's very easy to offend even when the language is your
> native tongue, and even more so when it's someone else's.
Indeed I suspect that most of the problem stems from the fact that not
many (if any) representatives of RIT are really comfortable reading
and/or writing English. Fr
, but even so it's
> not what I would expect from a customer service representative.
this is *not* official customer service but user2user forum, I am not
representative of Ritlabs, they have their ticket system for registered
users.
--
Bye
Marek Mikus
Czech support of The Bat!
http://www.
icial representative of Ritlabs or one of their resellers. FWIW, I
interpreted Marek's "no" as blunt and a bit of a put-down. I suspect
that Marek didn't actually mean it that way, but even so it's not what
I would expect from a customer service representative. So I read
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