RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base

2007-07-30 Thread LeRoy Dreyfuss
This page can take you to the PDF pretty easily: https://www-927.ibm.com/software/data/u2/support/u2techconnect/entitleddocs.asp. The process is well documented in the PDF. Regards, LeRoy --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit

RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base

2007-07-30 Thread LeRoy Dreyfuss
Brian, See my most recent post for this link... tt has been there for some time now. Regards, LeRoy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach Sent: Sunday, July 29, 2007 3:33 AM To: u2-users@listserver.u2ug.org Subject: RE: [U2]

RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base

2007-07-29 Thread John Jenkins
Brian I don't know, but it may already be there (In that part of U2 Online called U2 Business Connect and accessible to ISVs and Distributors). I don't have access myself so can't check. I'll make some enquiries Regards JayJay -Original Message- From: [EMAIL PROTECTED]

RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base

2007-07-28 Thread Brian Leach
JayJay Can IBM set a link to this form so we can put the link on the website with some instructions? Thanks Brian -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins Sent: 27 July 2007 21:55 To: u2-users@listserver.u2ug.org Subject:

RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base - Final Result

2007-07-27 Thread John Jenkins
WHOOPS Saw the superseding post - hopefully it'll get sorted - no, it shouldn't be this difficult and I don't know why you hit a glitch. It *should* be pretty straight-forward... Sorry you had a problem. Regards JayJay --- u2-users mailing list u2-users@listserver.u2ug.org To

RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base

2007-07-27 Thread John Jenkins
Brenda There have been a few postings about this in the group: Basically your support/software provider has to submit a form to U2 Business Connect (U2BC) authorising access for your Company and named individuals. There is one form for OEM / ISV partner end users and one for Distributor end

RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base - Final Result

2007-07-26 Thread Brenda Price
I received an email from IBM telling me to contact our VAR and ask them to set us up. Which is what I was complaining about as we had and they (our VAR) had tried several times to do so and got nowhere with IBM's software support. Our Var also received an email from IBM regarding this from

Re: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base

2007-07-26 Thread Doug Miller
Ask your VAR to ask IBM for document Accessing_entitled_IBM.pdf. It explains the process. While it was complicated at first, once you learn the process and what information IBM expects you to submit, it becomes rather routine to get access for the end users. The end user must follow some