Brenda There have been a few postings about this in the group: Basically your support/software provider has to submit a form to U2 Business Connect (U2BC) authorising access for your Company and named individuals. There is one form for OEM / ISV partner end users and one for Distributor end users.
The form should be available to the partner from U2BC on request by the partner. Tech Support are not a part of this process though they MAY (emphasis MAY) have the current forms they could forward to the ISV/Distributor if asked. Authorisation is a pure U2BC procedure - sorry IBM Tech Support can't help here. So get in touch with your VAR and all being well U2BC will be able to sort it out for you. Hope it helps, Regards JayJay -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price Sent: 25 July 2007 18:57 To: [email protected] Subject: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base We have a great VAR, we seldom need them but when we do they come through with flying colors but even they can not get IBM to get us an ID to access this. I am posting the response I've gotten from our VAR on this issue. They have tried to get us access to the locked articles in the knowledge base with this response from IBM. have emailed IBM U2 support on this several times, they have never been able to tell me how to setup an additional IBM ID for a customer. Throws the lack of support right back to IBM and points out the failure of IBM to address their paying customers and VARs needs. This is a problem that needs to be address to facilitate growth in the U2 market. Brenda Price Affiliated Acceptance Corporation Sunrise Beach, MO ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
