I received an email from IBM telling me to contact our VAR and ask them to set us up. Which is what I was complaining about as we had and they (our VAR) had tried several times to do so and got nowhere with IBM's software support.
Our Var also received an email from IBM regarding this from someone who was able to tell them what they needed to do which was to get a form from IBM's site, fill it out and submit it. Why couldn't IBM support tell them that in the first place? When our VAR tried to download the document, they were denied access to the document. After several emails between them and IBM and after jumping through several hoops they were able to download the document. It has been filled out and sent on its way back to IBM. Now we are waiting for the result. Complicated steps is right. In our case the process hung up because our VAR could NOT get the correct answer from IBM support, then when the right answer was given, they could not access the document they were told to get without several emails back and forth from the VAR to IBM, IBM to our VAR. There needs to be an easier why for the VARs and the end users. I want to thank the IBM personnel that responded to my compliant and helped our VAR and myself in this process. This is NOT a criticism of them but of the whole process. Again it should not be that difficult for the VARS and the end users when you, the end user are paying several thousand dollars in license fees. Quite frankly, if this was my business and I had this type of trouble after paying those licensing costs, I'd move to another product in a heartbeat and I am a UV diehard! How many UV customers has IBM lost for this reason? We've looked at Cache from InterSystems and they did a great presentation and the response to any question we had was great. We were given access to information to their knowledge base and we weren't a customer but a potential customer. I would not be surprised if InterSystems Cache because of its tools, costs, and the level of support does not become the next leader in the MV world passing up IBM and the others in the next few years. That is my personal views even though I do NOT like how Cache stores the data. Brenda Price Affiliated Acceptance Corporation ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
