Brian I don't know, but it may already be there (In that part of U2 Online called "U2 Business Connect" and accessible to ISVs and Distributors). I don't have access myself so can't check.
I'll make some enquiries.... Regards JayJay -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach Sent: 28 July 2007 18:33 To: [email protected] Subject: RE: [U2] Another gripe about IBM not letting end users access the articles in the knowledge base JayJay Can IBM set a link to this form so we can put the link on the website with some instructions? Thanks Brian > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins > Sent: 27 July 2007 21:55 > To: [email protected] > Subject: RE: [U2] Another gripe about IBM not letting end > users access the articles in the knowledge base > > Brenda > > There have been a few postings about this in the group: > Basically your support/software provider has to submit a form > to U2 Business Connect (U2BC) authorising access for your > Company and named individuals. There is one form for OEM / > ISV partner end users and one for Distributor end users. > > The form should be available to the partner from U2BC on > request by the partner. Tech Support are not a part of this > process though they MAY (emphasis MAY) have the current forms > they could forward to the ISV/Distributor if asked. > Authorisation is a pure U2BC procedure - sorry IBM Tech > Support can't help here. > > So get in touch with your VAR and all being well U2BC will be > able to sort it out for you. > > Hope it helps, > > Regards > > JayJay > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price > Sent: 25 July 2007 18:57 > To: [email protected] > Subject: [U2] Another gripe about IBM not letting end users > access the articles in the knowledge base > > We have a great VAR, we seldom need them but when we do they > come through with flying colors but even they can not get IBM > to get us an ID to access this. I am posting the response > I've gotten from our VAR on this issue. They have tried to > get us access to the locked articles in the knowledge base > with this response from IBM. > > > > have emailed IBM U2 support on this several times, they have > never been able to tell me how to setup an additional IBM ID > for a customer. > > > > > > Throws the lack of support right back to IBM and points out > the failure of IBM to address their paying customers and VARs > needs. This is a problem that needs to be address to > facilitate growth in the U2 market. > > > > Brenda Price > > Affiliated Acceptance Corporation > > Sunrise Beach, MO > ------- > u2-users mailing list > [email protected] > To unsubscribe please visit http://listserver.u2ug.org/ > ------- > u2-users mailing list > [email protected] > To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
