lf Of Eugene Perry
Sent: Wednesday, February 25, 2004 10:06 AM
To: U2 Users Discussion List
Subject: Re: [UV] How much do you pay for support each year?
I have heard that if you leave your original VAR you can only go to IBM. I
was told that no other VAR can sell you additional seats for U2. Is this
#x27;" <[EMAIL PROTECTED]>
Sent: Wednesday, February 25, 2004 4:42 AM
Subject: RE: [UV] How much do you pay for support each year?
> Whoa! Hold on...
>
> The original poster of this thread never questioned the need
> for support
> - he just questioned the need for "east
coast... Not
so difficult, hey?
Perhaps the best response would be testimonials from those
of you on the
pacific seaboard about your VARs...
A real no-brainer would be to read the question...
-Original Message-
From: Ross Ferris
Sent: 24 February 2004 06:06
Subject: RE: [UV] How much do you pay f
As others have responded, UV support is a GOOD idea - and a relatively cheap "no
brainer" option.
If you don't want to get ongoing support from your hardware vendor (somewhat
understandable), why not approach your software vendor, or IBM directly, as these 2
parties probably have a more active
Maintenance and upgrades go hand in hand. I am constantly amazed by the questions
asked and solutions solved that can be directly attributed to failure to keep hardware
and software current (seen a few problems when folks try to stay current too!). It
just seems basic to me that when your runn
Comments and responses embedded in the text below.
Lee Bacall wrote:
What support means is that:
1. The end user can get answers today.
2. The vendor is assured of a continuing revenue stream.
3. The end user will continue to get answers tomorrow and in the future.
4. You get to express an opinio
At 07:46 PM 2/22/2004, you wrote:
I have had clients that have taken the "cheap" way out only to pay more when
they needed it. Not to mention the cost of time lost.
Another point mentioning is that if you go off support, you are no longer
entitled to any upgrades. You are then typically locked in
To add a little more insight to the issue of support...
I agree with Trevor in that support is like insurance, however the true
benefit of support is far more than is obvious in the short-term.
What support means is that:
1. The end user can get answers today.
2. The vendor is assured of a continu
In support of paying for your "support".
I have been both an end-user and a var and with the benefit of experience
and hindsight I can only say that paying for your support of UV is both fair
and reasonable.
In some cases it can be argued that it is not necessary but think of it as
insurance. If
$72 per user? That's CHEAP!
We pay IBM direct £60 per user. At current exchange rates, that's about $110. In
mitigation, though, sterling has been rising markedly of late - not that long ago £60
would have been about $72.
Cheers,
Wol
-Original Message-
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