Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
Hi Alex: I gave it a go during Mark's presentation. I am sorry to report it is not solved. Wifi6 is freezing on a regular basis, while non-wife6 connections are just fine. Here's the dmesg appended. Best Regards, Steve On Sun, Jul 18, 2021 at 10:01 AM Steve Barriault wrote: > OK Alex, made it to step 4. > > For step 5, I need to try a Web meeting. I should have a way to attempt > this tomorrow and let you know if it worked or not. > > Best Regards, > > Steve > > On Fri, Jul 16, 2021 at 7:15 AM Alex Tu <1932...@bugs.launchpad.net> > wrote: > >> Hi Steve, >> Looks launchpad does not forward the updated comment through mail. >> I updated step 3 because of OEM kernel 5.13 is only in focal-proposed now: >> >> 3. # to install OEM 5.13 >> # Please manually click on Pre-released updates(focal-proposed) in >> `Software & Updates` UI first. >> $ sudo apt-get install linux-image-oem-20.04c >> >> On Fri, Jul 16, 2021 at 10:00 AM Steve Barriault < >> 1932...@bugs.launchpad.net> >> wrote: >> >> > Hi Alex: >> > >> > I did steps 1 and 2 already. >> > >> > Step 3, I get the following error: could not find >> > >> > (Actual message is in French) >> > >> > Could you check if this has been uploaded to the database? >> > >> > Best Regards, >> > >> > Steve >> > >> > On Wed, Jul 14, 2021 at 10:01 AM Alex Tu <1932...@bugs.launchpad.net> >> > wrote: >> > >> > > sorry for confusing, let me break down the steps: >> > > 1. # Add PPA from >> > > >> > >> https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1933415/comments/2 >> > > $ sudo add-apt-repository ppa:vicamo/linux-firmware-staging >> > > >> > > 2. # to get linux-firmware from Vicamo's PPA >> > > $ sudo apt-get install linux-firmware >> > > >> > > 3. # to install OEM 5.13 >> > > $ sudo apt-get install linux-image-oem-20.04c >> > > >> > > 4. # reboot, and make sure you are running under oem kernel 5.13 >> > > $ uanme -r >> > > 5.13.0-1007-oem >> > > >> > > 5. # check if the target firmware `-63` loaded >> > > $ dmesg | grep iwlwifi >> > > iwlwifi :00:14.3: loaded firmware version 63.c04f3485.0 >> > > QuZ-a0-hr-b0-63.ucode op_mode iwlmvm >> > > >> > > 6. # check if the wifi issue can still be reproduced. >> > > - if it is there, please also attach the dmesg here. >> > > >> > > -- >> > > You received this bug notification because you are subscribed to the >> bug >> > > report. >> > > https://bugs.launchpad.net/bugs/1932548 >> > > >> > > Title: >> > > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am >> on >> > > wireless [8086:a0f0] >> > > >> > > Status in Linux Firmware: >> > > New >> > > Status in OEM Priority Project: >> > > Confirmed >> > > Status in linux-oem-5.10 package in Ubuntu: >> > > New >> > > >> > > Bug description: >> > > Whenever I am using a wireless connection, the image freezes roughly >> > > every two minutes. Sometimes, email cannot be retrieved / computer >> > > complains the connection was momentarily lost. >> > > >> > > - If I am on a wire, this problem does NOT occur. >> > > - This problems occurs on wireless independent of the platform used >> > > (behavior seen in both Google Hangout and Zoom) >> > > - This problem does NOT occur on Windows. I did a meeting where >> both my >> > > Linux and Windows machines were connected to the same meeting and >> using >> > the >> > > same wifi router, and while the performance on Windows was flawless, >> > > unfortunately it was not so on the Ubuntu box. So I don't think my >> wifi >> > > router or network is to blame. >> > > - As far as I can recall, the problem used not to be there 2 weeks >> ago. >> > > So it may have been introduced by a recent update. >> > > - As communicated before, I am on a certified machine from Dell, >> > > recently purchased with Ubuntu already on board from factory (I assume >> > the >> > > logs there were sent to you would contain the information). >> > > - I tried to generate a log
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
OK Alex, made it to step 4. For step 5, I need to try a Web meeting. I should have a way to attempt this tomorrow and let you know if it worked or not. Best Regards, Steve On Fri, Jul 16, 2021 at 7:15 AM Alex Tu <1932...@bugs.launchpad.net> wrote: > Hi Steve, > Looks launchpad does not forward the updated comment through mail. > I updated step 3 because of OEM kernel 5.13 is only in focal-proposed now: > > 3. # to install OEM 5.13 > # Please manually click on Pre-released updates(focal-proposed) in > `Software & Updates` UI first. > $ sudo apt-get install linux-image-oem-20.04c > > On Fri, Jul 16, 2021 at 10:00 AM Steve Barriault < > 1932...@bugs.launchpad.net> > wrote: > > > Hi Alex: > > > > I did steps 1 and 2 already. > > > > Step 3, I get the following error: could not find > > > > (Actual message is in French) > > > > Could you check if this has been uploaded to the database? > > > > Best Regards, > > > > Steve > > > > On Wed, Jul 14, 2021 at 10:01 AM Alex Tu <1932...@bugs.launchpad.net> > > wrote: > > > > > sorry for confusing, let me break down the steps: > > > 1. # Add PPA from > > > > > > https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1933415/comments/2 > > > $ sudo add-apt-repository ppa:vicamo/linux-firmware-staging > > > > > > 2. # to get linux-firmware from Vicamo's PPA > > > $ sudo apt-get install linux-firmware > > > > > > 3. # to install OEM 5.13 > > > $ sudo apt-get install linux-image-oem-20.04c > > > > > > 4. # reboot, and make sure you are running under oem kernel 5.13 > > > $ uanme -r > > > 5.13.0-1007-oem > > > > > > 5. # check if the target firmware `-63` loaded > > > $ dmesg | grep iwlwifi > > > iwlwifi :00:14.3: loaded firmware version 63.c04f3485.0 > > > QuZ-a0-hr-b0-63.ucode op_mode iwlmvm > > > > > > 6. # check if the wifi issue can still be reproduced. > > > - if it is there, please also attach the dmesg here. > > > > > > -- > > > You received this bug notification because you are subscribed to the > bug > > > report. > > > https://bugs.launchpad.net/bugs/1932548 > > > > > > Title: > > > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am > on > > > wireless [8086:a0f0] > > > > > > Status in Linux Firmware: > > > New > > > Status in OEM Priority Project: > > > Confirmed > > > Status in linux-oem-5.10 package in Ubuntu: > > > New > > > > > > Bug description: > > > Whenever I am using a wireless connection, the image freezes roughly > > > every two minutes. Sometimes, email cannot be retrieved / computer > > > complains the connection was momentarily lost. > > > > > > - If I am on a wire, this problem does NOT occur. > > > - This problems occurs on wireless independent of the platform used > > > (behavior seen in both Google Hangout and Zoom) > > > - This problem does NOT occur on Windows. I did a meeting where both > my > > > Linux and Windows machines were connected to the same meeting and using > > the > > > same wifi router, and while the performance on Windows was flawless, > > > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > > > router or network is to blame. > > > - As far as I can recall, the problem used not to be there 2 weeks > ago. > > > So it may have been introduced by a recent update. > > > - As communicated before, I am on a certified machine from Dell, > > > recently purchased with Ubuntu already on board from factory (I assume > > the > > > logs there were sent to you would contain the information). > > > - I tried to generate a log on the wireless, but the process did not > > let > > > me do this very easily. I am more than happy to send you additional > > > information - but please let me know which package you want me to spy > > upon > > > exactly, as I am not sure what would be helpful in this matter. > > > > > > ProblemType: Bug > > > DistroRelease: Ubuntu 20.04 > > > Package: xorg 1:7.7+19ubuntu14 > > > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > > > Uname: Linux 5.10.0-1029-oem x86_64 > > > ApportVersion: 2.20.11-0ubuntu27.18 > > > Architecture: amd64 > > > BootLog: Error: [Errno 13] Permission non accordé
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
Hi Alex: I did steps 1 and 2 already. Step 3, I get the following error: could not find (Actual message is in French) Could you check if this has been uploaded to the database? Best Regards, Steve On Wed, Jul 14, 2021 at 10:01 AM Alex Tu <1932...@bugs.launchpad.net> wrote: > sorry for confusing, let me break down the steps: > 1. # Add PPA from > https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1933415/comments/2 > $ sudo add-apt-repository ppa:vicamo/linux-firmware-staging > > 2. # to get linux-firmware from Vicamo's PPA > $ sudo apt-get install linux-firmware > > 3. # to install OEM 5.13 > $ sudo apt-get install linux-image-oem-20.04c > > 4. # reboot, and make sure you are running under oem kernel 5.13 > $ uanme -r > 5.13.0-1007-oem > > 5. # check if the target firmware `-63` loaded > $ dmesg | grep iwlwifi > iwlwifi :00:14.3: loaded firmware version 63.c04f3485.0 > QuZ-a0-hr-b0-63.ucode op_mode iwlmvm > > 6. # check if the wifi issue can still be reproduced. > - if it is there, please also attach the dmesg here. > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1932548 > > Title: > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > wireless [8086:a0f0] > > Status in Linux Firmware: > New > Status in OEM Priority Project: > Confirmed > Status in linux-oem-5.10 package in Ubuntu: > New > > Bug description: > Whenever I am using a wireless connection, the image freezes roughly > every two minutes. Sometimes, email cannot be retrieved / computer > complains the connection was momentarily lost. > > - If I am on a wire, this problem does NOT occur. > - This problems occurs on wireless independent of the platform used > (behavior seen in both Google Hangout and Zoom) > - This problem does NOT occur on Windows. I did a meeting where both my > Linux and Windows machines were connected to the same meeting and using the > same wifi router, and while the performance on Windows was flawless, > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > router or network is to blame. > - As far as I can recall, the problem used not to be there 2 weeks ago. > So it may have been introduced by a recent update. > - As communicated before, I am on a certified machine from Dell, > recently purchased with Ubuntu already on board from factory (I assume the > logs there were sent to you would contain the information). > - I tried to generate a log on the wireless, but the process did not let > me do this very easily. I am more than happy to send you additional > information - but please let me know which package you want me to spy upon > exactly, as I am not sure what would be helpful in this matter. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > Uname: Linux 5.10.0-1029-oem x86_64 > ApportVersion: 2.20.11-0ubuntu27.18 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Jun 18 09:47:58 2021 > DistUpgraded: Fresh install > DistributionChannelDescriptor: ># This is the distribution channel descriptor for the OEM CDs ># For more information see > http://wiki.ubuntu.com/DistributionChannelDescriptor >canonical-oem-somerville-focal-amd64-20200502-85 > DistroCodename: focal > DistroVariant: ubuntu > EcryptfsInUse: Yes > ExtraDebuggingInterest: Yes > GraphicsCard: >Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > controller]) > Subsystem: Dell Device [1028:0991] > InstallationDate: Installed on 2021-04-24 (54 days ago) > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > 20200502-05:58 > MachineType: Dell Inc. XPS 13 9310 > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/25/2021 > dmi.bios.release: 2.1 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 2.1.1 > dmi.board.name: 08607K > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 10 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > dmi.product.family: XPS > dmi.product.name: XPS 13 9310 > dmi.product.sku: 0991 > dmi.sys.vendor: Dell Inc. > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 > version.xserver-xorg-core:
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
I am sorry Alex, but I am not sure what you are asking me to do exactly. I am ready to try what you want, but please give me the howto as well, as I am not sure what you mean here. Best Regards, Steve On Wed, Jul 14, 2021 at 3:50 AM Alex Tu <1932...@bugs.launchpad.net> wrote: > progress update: > - Vicamo is SRUing related firmware for both oem 5.10, hwe 5.11 and oem > 5.13. >- for OEM 5.10, HWE 5.11: > https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1934217 >- for OEM 5.13: > https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1933415 > > @Steve, > per #17, the firmware for OEM 5.10(LP: #1934217) not works for you. > Could you please have a try on OEM 5.13 + firmware from LP: #1933415? > > The firmware crashing looks not happens to every machine using AX201. > - Vicamo can not reproduce it with wifi6 AP during both SRU (LP: #1934217 > and LP: 1933415) > - It passed with OEM 5.10 + firmware(LP: #1934217) > - But it failed with OEM 5.10 + firmware(LP: #1934217) on Steve's machine > (per #17) > > So, we are asking Intel for a suggested combination of Kernel and > firmware to make sure the stability of AX201. > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1932548 > > Title: > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > wireless [8086:a0f0] > > Status in Linux Firmware: > New > Status in OEM Priority Project: > Confirmed > Status in linux-oem-5.10 package in Ubuntu: > New > > Bug description: > Whenever I am using a wireless connection, the image freezes roughly > every two minutes. Sometimes, email cannot be retrieved / computer > complains the connection was momentarily lost. > > - If I am on a wire, this problem does NOT occur. > - This problems occurs on wireless independent of the platform used > (behavior seen in both Google Hangout and Zoom) > - This problem does NOT occur on Windows. I did a meeting where both my > Linux and Windows machines were connected to the same meeting and using the > same wifi router, and while the performance on Windows was flawless, > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > router or network is to blame. > - As far as I can recall, the problem used not to be there 2 weeks ago. > So it may have been introduced by a recent update. > - As communicated before, I am on a certified machine from Dell, > recently purchased with Ubuntu already on board from factory (I assume the > logs there were sent to you would contain the information). > - I tried to generate a log on the wireless, but the process did not let > me do this very easily. I am more than happy to send you additional > information - but please let me know which package you want me to spy upon > exactly, as I am not sure what would be helpful in this matter. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > Uname: Linux 5.10.0-1029-oem x86_64 > ApportVersion: 2.20.11-0ubuntu27.18 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Jun 18 09:47:58 2021 > DistUpgraded: Fresh install > DistributionChannelDescriptor: ># This is the distribution channel descriptor for the OEM CDs ># For more information see > http://wiki.ubuntu.com/DistributionChannelDescriptor >canonical-oem-somerville-focal-amd64-20200502-85 > DistroCodename: focal > DistroVariant: ubuntu > EcryptfsInUse: Yes > ExtraDebuggingInterest: Yes > GraphicsCard: >Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > controller]) > Subsystem: Dell Device [1028:0991] > InstallationDate: Installed on 2021-04-24 (54 days ago) > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > 20200502-05:58 > MachineType: Dell Inc. XPS 13 9310 > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/25/2021 > dmi.bios.release: 2.1 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 2.1.1 > dmi.board.name: 08607K > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 10 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > dmi.product.family: XPS > dmi.product.name: XPS 13 9310 > dmi.product.sku: 0991 > dmi.sys.vendor: Dell Inc. > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
OK guys, please let me know if there are anything else you need me to do to help you diagnose this. All I can say is that if I am on wired OR on a Wifi that is not Wifi 6, I do not see the freeze. But on my Wifi 6 access point it is easily replicable. That does not affect other OSes I have at home. Windows, Mac and Android are all OK, so I know the base itself is not the problem. On Tue, Jul 6, 2021 at 11:15 PM Kai-Chuan Hsieh <1932...@bugs.launchpad.net> wrote: > @skidooman > > hello, > > According to your log, you indeed load -59 fw, but the firmware is still > crashed. > > [20088.470922] iwlwifi :00:14.3: Microcode SW error detected. > Restarting 0x0. > [20088.472117] iwlwifi :00:14.3: Start IWL Error Log Dump: > [20088.472118] iwlwifi :00:14.3: Status: 0x0040, count: 6 > [20088.472120] iwlwifi :00:14.3: Loaded firmware version: > 59.601f3a66.0 QuZ-a0-hr-b0-59.ucode > [20088.472122] iwlwifi :00:14.3: 0x0071 | > NMI_INTERRUPT_UMAC_FATAL > [20088.472123] iwlwifi :00:14.3: 0xA210 | trm_hw_status0 > [20088.472124] iwlwifi :00:14.3: 0x | trm_hw_status1 > [20088.472125] iwlwifi :00:14.3: 0x004CB046 | branchlink2 > [20088.472126] iwlwifi :00:14.3: 0x0001C700 | interruptlink1 > [20088.472127] iwlwifi :00:14.3: 0x0001C700 | interruptlink2 > [20088.472128] iwlwifi :00:14.3: 0xB734 | data1 > [20088.472129] iwlwifi :00:14.3: 0x1000 | data2 > [20088.472130] iwlwifi :00:14.3: 0x | data3 > [20088.472131] iwlwifi :00:14.3: 0xD4C177FC | beacon time > [20088.472132] iwlwifi :00:14.3: 0xBA7C7806 | tsf low > [20088.472133] iwlwifi :00:14.3: 0x0004 | tsf hi > [20088.472134] iwlwifi :00:14.3: 0x | time gp1 > [20088.472135] iwlwifi :00:14.3: 0xACA6C4CC | time gp2 > [20088.472136] iwlwifi :00:14.3: 0x0001 | uCode revision type > [20088.472137] iwlwifi :00:14.3: 0x003B | uCode version major > [20088.472137] iwlwifi :00:14.3: 0x601F3A66 | uCode version minor > [20088.472138] iwlwifi :00:14.3: 0x0351 | hw version > [20088.472139] iwlwifi :00:14.3: 0x00C89004 | board version > [20088.472140] iwlwifi :00:14.3: 0x803EFC02 | hcmd > [20088.472141] iwlwifi :00:14.3: 0x2402 | isr0 > [20088.472142] iwlwifi :00:14.3: 0x0040 | isr1 > [20088.472143] iwlwifi :00:14.3: 0x08B2 | isr2 > [20088.472144] iwlwifi :00:14.3: 0x00C37FCC | isr3 > [20088.472145] iwlwifi :00:14.3: 0x | isr4 > [20088.472145] iwlwifi :00:14.3: 0x0464001C | last cmd Id > [20088.472146] iwlwifi :00:14.3: 0xB734 | wait_event > [20088.472147] iwlwifi :00:14.3: 0x6208 | l2p_control > [20088.472148] iwlwifi :00:14.3: 0x00010014 | l2p_duration > [20088.472149] iwlwifi :00:14.3: 0x033F | l2p_mhvalid > [20088.472150] iwlwifi :00:14.3: 0x | l2p_addr_match > [20088.472150] iwlwifi :00:14.3: 0x0009 | lmpm_pmg_sel > [20088.472151] iwlwifi :00:14.3: 0x | timestamp > [20088.472152] iwlwifi :00:14.3: 0xB0D0 | flow_handler > [20088.472658] iwlwifi :00:14.3: Start IWL Error Log Dump: > [20088.472659] iwlwifi :00:14.3: Status: 0x0040, count: 7 > [20088.472660] iwlwifi :00:14.3: 0x2000307C | ADVANCED_SYSASSERT > [20088.472660] iwlwifi :00:14.3: 0x | umac branchlink1 > [20088.472661] iwlwifi :00:14.3: 0x80456E90 | umac branchlink2 > [20088.472662] iwlwifi :00:14.3: 0xC0085328 | umac interruptlink1 > [20088.472662] iwlwifi :00:14.3: 0x | umac interruptlink2 > [20088.472663] iwlwifi :00:14.3: 0x | umac data1 > [20088.472664] iwlwifi :00:14.3: 0xDEADBEEF | umac data2 > [20088.472664] iwlwifi :00:14.3: 0xDEADBEEF | umac data3 > [20088.472665] iwlwifi :00:14.3: 0x003B | umac major > [20088.472666] iwlwifi :00:14.3: 0x601F3A66 | umac minor > [20088.472666] iwlwifi :00:14.3: 0xACA6C4C7 | frame pointer > [20088.472667] iwlwifi :00:14.3: 0xC0885E20 | stack pointer > [20088.472667] iwlwifi :00:14.3: 0x0094010D | last host cmd > [20088.472668] iwlwifi :00:14.3: 0x | isr status reg > [20088.472731] iwlwifi :00:14.3: Fseq Registers: > [20088.472754] iwlwifi :00:14.3: 0x6000 | FSEQ_ERROR_CODE > [20088.472778] iwlwifi :00:14.3: 0x00290033 | FSEQ_TOP_INIT_VERSION > [20088.472801] iwlwifi :00:14.3: 0x00090006 | FSEQ_CNVIO_INIT_VERSION > [20088.472825] iwlwifi :00:14.3: 0xA482 | FSEQ_OTP_VERSION > [20088.472848] iwlwifi :00:14.3: 0x0003 | FSEQ_TOP_CONTENT_VERSION > [20088.472872] iwlwifi :00:14.3: 0x4552414E | FSEQ_ALIVE_TOKEN > [20088.472895] iwlwifi :00:14.3: 0x2302 | FSEQ_CNVI_ID > [20088.472919] iwlwifi :00:14.3: 0x01300504 | FSEQ_CNVR_ID > [20088.472943] iwlwifi :00:14.3: 0x2302 | CNVI_AUX_MISC_CHIP > [20088.472969] iwlwifi :00:14.3: 0x01300504 | CNVR_AUX_MISC_CHIP > [20088.472995] iwlwifi :00:14.3: 0x05B0905B | > CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM > [20088.473020]
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
Hi Alex: Alright, here's the dmesg as attached. So, here's something funny that happened today. I lost power, so used my cell phone as a hotspot with my Linux machine. My cell phone is not Wifi6. Even after power was restored, I forgot that I was on the hotspot and I did a meeting with about 10 people. And guess what? No freeze, not even a slight! Perhaps this was self-evident to you, but I think that the Wifi6 factor that makes the difference. In the lab, did you try with Wifi6? Best Regards, Steve On Tue, Jul 6, 2021 at 10:20 AM Alex Tu <1932...@bugs.launchpad.net> wrote: > Hi Steve, my comment #12 is saying the firmware in #9 works on the > machine in certification lab, so that HWE is doing a SRU [1] to land > that firmware. > > But that firmware seems not to work for your case(refer to your comment > #10 which I missed when commenting #9). > > Could you please also provide your dmesg again when for the issue after > you applied the firmware from #9 or from [1] > > > [1] https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1934217 > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1932548 > > Title: > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > wireless [8086:a0f0] > > Status in OEM Priority Project: > Confirmed > Status in linux-oem-5.10 package in Ubuntu: > New > > Bug description: > Whenever I am using a wireless connection, the image freezes roughly > every two minutes. Sometimes, email cannot be retrieved / computer > complains the connection was momentarily lost. > > - If I am on a wire, this problem does NOT occur. > - This problems occurs on wireless independent of the platform used > (behavior seen in both Google Hangout and Zoom) > - This problem does NOT occur on Windows. I did a meeting where both my > Linux and Windows machines were connected to the same meeting and using the > same wifi router, and while the performance on Windows was flawless, > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > router or network is to blame. > - As far as I can recall, the problem used not to be there 2 weeks ago. > So it may have been introduced by a recent update. > - As communicated before, I am on a certified machine from Dell, > recently purchased with Ubuntu already on board from factory (I assume the > logs there were sent to you would contain the information). > - I tried to generate a log on the wireless, but the process did not let > me do this very easily. I am more than happy to send you additional > information - but please let me know which package you want me to spy upon > exactly, as I am not sure what would be helpful in this matter. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > Uname: Linux 5.10.0-1029-oem x86_64 > ApportVersion: 2.20.11-0ubuntu27.18 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Jun 18 09:47:58 2021 > DistUpgraded: Fresh install > DistributionChannelDescriptor: ># This is the distribution channel descriptor for the OEM CDs ># For more information see > http://wiki.ubuntu.com/DistributionChannelDescriptor >canonical-oem-somerville-focal-amd64-20200502-85 > DistroCodename: focal > DistroVariant: ubuntu > EcryptfsInUse: Yes > ExtraDebuggingInterest: Yes > GraphicsCard: >Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > controller]) > Subsystem: Dell Device [1028:0991] > InstallationDate: Installed on 2021-04-24 (54 days ago) > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > 20200502-05:58 > MachineType: Dell Inc. XPS 13 9310 > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/25/2021 > dmi.bios.release: 2.1 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 2.1.1 > dmi.board.name: 08607K > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 10 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > dmi.product.family: XPS > dmi.product.name: XPS 13 9310 > dmi.product.sku: 0991 > dmi.sys.vendor: Dell Inc. > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 > version.xserver-xorg-core: xserver-xorg-core
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
Sorry Alex... could you please explain what you mean by #9? Sorry for the newbie question, but I want to help, and I am not sure what you would like me to do. On Wed, Jun 30, 2021 at 11:10 PM Alex Tu <1932...@bugs.launchpad.net> wrote: > Hi Steve, > > is the firmware from #9 fixed the issue? > So far, we don't sure if the firmware crashing the root cause of your > issue, so KC separated it to LP: #1933755. And firmware from #9 helps LP: > #1933755 (see LP: #1933755 comment #2) > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1932548 > > Title: > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > wireless [8086:a0f0] > > Status in OEM Priority Project: > Confirmed > Status in linux-oem-5.10 package in Ubuntu: > New > > Bug description: > Whenever I am using a wireless connection, the image freezes roughly > every two minutes. Sometimes, email cannot be retrieved / computer > complains the connection was momentarily lost. > > - If I am on a wire, this problem does NOT occur. > - This problems occurs on wireless independent of the platform used > (behavior seen in both Google Hangout and Zoom) > - This problem does NOT occur on Windows. I did a meeting where both my > Linux and Windows machines were connected to the same meeting and using the > same wifi router, and while the performance on Windows was flawless, > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > router or network is to blame. > - As far as I can recall, the problem used not to be there 2 weeks ago. > So it may have been introduced by a recent update. > - As communicated before, I am on a certified machine from Dell, > recently purchased with Ubuntu already on board from factory (I assume the > logs there were sent to you would contain the information). > - I tried to generate a log on the wireless, but the process did not let > me do this very easily. I am more than happy to send you additional > information - but please let me know which package you want me to spy upon > exactly, as I am not sure what would be helpful in this matter. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > Uname: Linux 5.10.0-1029-oem x86_64 > ApportVersion: 2.20.11-0ubuntu27.18 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Jun 18 09:47:58 2021 > DistUpgraded: Fresh install > DistributionChannelDescriptor: ># This is the distribution channel descriptor for the OEM CDs ># For more information see > http://wiki.ubuntu.com/DistributionChannelDescriptor >canonical-oem-somerville-focal-amd64-20200502-85 > DistroCodename: focal > DistroVariant: ubuntu > EcryptfsInUse: Yes > ExtraDebuggingInterest: Yes > GraphicsCard: >Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > controller]) > Subsystem: Dell Device [1028:0991] > InstallationDate: Installed on 2021-04-24 (54 days ago) > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > 20200502-05:58 > MachineType: Dell Inc. XPS 13 9310 > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/25/2021 > dmi.bios.release: 2.1 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 2.1.1 > dmi.board.name: 08607K > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 10 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > dmi.product.family: XPS > dmi.product.name: XPS 13 9310 > dmi.product.sku: 0991 > dmi.sys.vendor: Dell Inc. > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 > version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20200226-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 > > To manage notifications about this bug go to: > https://bugs.launchpad.net/oem-priority/+bug/1932548/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
Hi Kai-Chuan: Let me do this after I just reproduced the bug. The last two days I kept my computer connected through Ethernet because the freeze really impedes my ability to understand my counterparts. Best Regards, Steve On Wed, Jun 30, 2021 at 7:55 PM Kai-Chuan Hsieh <1932...@bugs.launchpad.net> wrote: > Hello Steve, > > Can you attach your kernel log? upload output of "$ journalctl -k". > > Thanks, > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1932548 > > Title: > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > wireless [8086:a0f0] > > Status in OEM Priority Project: > Confirmed > Status in linux-oem-5.10 package in Ubuntu: > New > > Bug description: > Whenever I am using a wireless connection, the image freezes roughly > every two minutes. Sometimes, email cannot be retrieved / computer > complains the connection was momentarily lost. > > - If I am on a wire, this problem does NOT occur. > - This problems occurs on wireless independent of the platform used > (behavior seen in both Google Hangout and Zoom) > - This problem does NOT occur on Windows. I did a meeting where both my > Linux and Windows machines were connected to the same meeting and using the > same wifi router, and while the performance on Windows was flawless, > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > router or network is to blame. > - As far as I can recall, the problem used not to be there 2 weeks ago. > So it may have been introduced by a recent update. > - As communicated before, I am on a certified machine from Dell, > recently purchased with Ubuntu already on board from factory (I assume the > logs there were sent to you would contain the information). > - I tried to generate a log on the wireless, but the process did not let > me do this very easily. I am more than happy to send you additional > information - but please let me know which package you want me to spy upon > exactly, as I am not sure what would be helpful in this matter. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > Uname: Linux 5.10.0-1029-oem x86_64 > ApportVersion: 2.20.11-0ubuntu27.18 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Jun 18 09:47:58 2021 > DistUpgraded: Fresh install > DistributionChannelDescriptor: ># This is the distribution channel descriptor for the OEM CDs ># For more information see > http://wiki.ubuntu.com/DistributionChannelDescriptor >canonical-oem-somerville-focal-amd64-20200502-85 > DistroCodename: focal > DistroVariant: ubuntu > EcryptfsInUse: Yes > ExtraDebuggingInterest: Yes > GraphicsCard: >Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > controller]) > Subsystem: Dell Device [1028:0991] > InstallationDate: Installed on 2021-04-24 (54 days ago) > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > 20200502-05:58 > MachineType: Dell Inc. XPS 13 9310 > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/25/2021 > dmi.bios.release: 2.1 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 2.1.1 > dmi.board.name: 08607K > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 10 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > dmi.product.family: XPS > dmi.product.name: XPS 13 9310 > dmi.product.sku: 0991 > dmi.sys.vendor: Dell Inc. > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 > version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20200226-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 > > To manage notifications about this bug go to: > https://bugs.launchpad.net/oem-priority/+bug/1932548/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1932548 Title: [Intel Wi-Fi 6 AX201] Video conferences constantly
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
Hi Acelan: I did but... it did not work. :( Best Regards, Steve On Mon, Jun 28, 2021 at 4:50 AM AceLan Kao <1932...@bugs.launchpad.net> wrote: > 5.10 kernel supports API_MAX is 59 and on the system it uses 55, > I'm wondering if newer firmware fixes this issue. > > Please copy the firmware "iwlwifi-QuZ-a0-hr-b0-59.ucode" to > /lib/firmware and power cycle. Then check if this issue persists. > > ** Attachment added: "iwlwifi-QuZ-a0-jf-b0-59.ucode" > > https://bugs.launchpad.net/ubuntu/+source/linux-oem-5.10/+bug/1932548/+attachment/5507574/+files/iwlwifi-QuZ-a0-jf-b0-59.ucode > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1932548 > > Title: > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > wireless [8086:a0f0] > > Status in OEM Priority Project: > Confirmed > Status in linux-oem-5.10 package in Ubuntu: > New > > Bug description: > Whenever I am using a wireless connection, the image freezes roughly > every two minutes. Sometimes, email cannot be retrieved / computer > complains the connection was momentarily lost. > > - If I am on a wire, this problem does NOT occur. > - This problems occurs on wireless independent of the platform used > (behavior seen in both Google Hangout and Zoom) > - This problem does NOT occur on Windows. I did a meeting where both my > Linux and Windows machines were connected to the same meeting and using the > same wifi router, and while the performance on Windows was flawless, > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > router or network is to blame. > - As far as I can recall, the problem used not to be there 2 weeks ago. > So it may have been introduced by a recent update. > - As communicated before, I am on a certified machine from Dell, > recently purchased with Ubuntu already on board from factory (I assume the > logs there were sent to you would contain the information). > - I tried to generate a log on the wireless, but the process did not let > me do this very easily. I am more than happy to send you additional > information - but please let me know which package you want me to spy upon > exactly, as I am not sure what would be helpful in this matter. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > Uname: Linux 5.10.0-1029-oem x86_64 > ApportVersion: 2.20.11-0ubuntu27.18 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Jun 18 09:47:58 2021 > DistUpgraded: Fresh install > DistributionChannelDescriptor: ># This is the distribution channel descriptor for the OEM CDs ># For more information see > http://wiki.ubuntu.com/DistributionChannelDescriptor >canonical-oem-somerville-focal-amd64-20200502-85 > DistroCodename: focal > DistroVariant: ubuntu > EcryptfsInUse: Yes > ExtraDebuggingInterest: Yes > GraphicsCard: >Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > controller]) > Subsystem: Dell Device [1028:0991] > InstallationDate: Installed on 2021-04-24 (54 days ago) > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > 20200502-05:58 > MachineType: Dell Inc. XPS 13 9310 > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/25/2021 > dmi.bios.release: 2.1 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 2.1.1 > dmi.board.name: 08607K > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 10 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > dmi.product.family: XPS > dmi.product.name: XPS 13 9310 > dmi.product.sku: 0991 > dmi.sys.vendor: Dell Inc. > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 > version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20200226-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 > > To manage notifications about this bug go to: > https://bugs.launchpad.net/oem-priority/+bug/1932548/+subscriptions > -- You received this bug notification
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
OK Kai-chuan, bad news. I got a 1:1 with Tony and... the freeze is still there, as present as ever. :( Please let me know how I can help. If you have the iperf command that would be useful, please let me know (and if I have to use it during a meeting when it freezes). Best Regards, Steve Bes On Thu, Jun 24, 2021 at 2:11 PM Steve Barriault wrote: > Hi Kai-chuan: > > 1. On UFW, I disabled it, but it did not work. > > 2. For iperf, I did not know this tool existed, and I am not sure how to > generate the right data. Please advise here. > > 3. I also tried the new ucode file. This is what I did: I cloned the git > repo and copied the file into /usr/lib/firmware. Good news is that after > reboot the Internet connection worked. But I did not have the opportunity > to test this during a meeting yet though. > > 4. Stéphane Verdy, who you probably know, gave me the "decoding ring". > When Daniel van Vugt said "the kernel is about two weeks old", this newbie > had no idea if this was a good thing. I thought the kernel got updated > automatically - I was probably mistaken. So I updated it manually. > > So, interestingly, it solved PART of the problem. When I am in a 1:1 > discussion, it works flawlessly on wireless. But if there are multiple > people in the call, then it started having issues again. > > Give me a few days here. I have a few calls upcoming, I will give the wifi > a try in different settings (1:1 and multiple folks) and let you know if > (3) + (4) actually did the trick (because on the 1:1, I could only test (4) > in isolation so far). > > Best Regards, > > Steve > > On Thu, Jun 24, 2021 at 12:05 AM Kai-Chuan Hsieh < > 1932...@bugs.launchpad.net> wrote: > >> ** Changed in: oem-priority >>Status: New => Confirmed >> >> -- >> You received this bug notification because you are subscribed to the bug >> report. >> https://bugs.launchpad.net/bugs/1932548 >> >> Title: >> [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on >> wireless [8086:a0f0] >> >> Status in OEM Priority Project: >> Confirmed >> Status in linux-oem-5.10 package in Ubuntu: >> New >> >> Bug description: >> Whenever I am using a wireless connection, the image freezes roughly >> every two minutes. Sometimes, email cannot be retrieved / computer >> complains the connection was momentarily lost. >> >> - If I am on a wire, this problem does NOT occur. >> - This problems occurs on wireless independent of the platform used >> (behavior seen in both Google Hangout and Zoom) >> - This problem does NOT occur on Windows. I did a meeting where both my >> Linux and Windows machines were connected to the same meeting and using the >> same wifi router, and while the performance on Windows was flawless, >> unfortunately it was not so on the Ubuntu box. So I don't think my wifi >> router or network is to blame. >> - As far as I can recall, the problem used not to be there 2 weeks ago. >> So it may have been introduced by a recent update. >> - As communicated before, I am on a certified machine from Dell, >> recently purchased with Ubuntu already on board from factory (I assume the >> logs there were sent to you would contain the information). >> - I tried to generate a log on the wireless, but the process did not >> let me do this very easily. I am more than happy to send you additional >> information - but please let me know which package you want me to spy upon >> exactly, as I am not sure what would be helpful in this matter. >> >> ProblemType: Bug >> DistroRelease: Ubuntu 20.04 >> Package: xorg 1:7.7+19ubuntu14 >> ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 >> Uname: Linux 5.10.0-1029-oem x86_64 >> ApportVersion: 2.20.11-0ubuntu27.18 >> Architecture: amd64 >> BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' >> CasperMD5CheckResult: skip >> CompositorRunning: None >> CurrentDesktop: ubuntu:GNOME >> Date: Fri Jun 18 09:47:58 2021 >> DistUpgraded: Fresh install >> DistributionChannelDescriptor: >># This is the distribution channel descriptor for the OEM CDs >># For more information see >> http://wiki.ubuntu.com/DistributionChannelDescriptor >>canonical-oem-somerville-focal-amd64-20200502-85 >> DistroCodename: focal >> DistroVariant: ubuntu >> EcryptfsInUse: Yes >> ExtraDebuggingInterest: Yes >> GraphicsCard: >>Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA >> controller]) >
Re: [Bug 1932548] Re: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0]
Hi Kai-chuan: 1. On UFW, I disabled it, but it did not work. 2. For iperf, I did not know this tool existed, and I am not sure how to generate the right data. Please advise here. 3. I also tried the new ucode file. This is what I did: I cloned the git repo and copied the file into /usr/lib/firmware. Good news is that after reboot the Internet connection worked. But I did not have the opportunity to test this during a meeting yet though. 4. Stéphane Verdy, who you probably know, gave me the "decoding ring". When Daniel van Vugt said "the kernel is about two weeks old", this newbie had no idea if this was a good thing. I thought the kernel got updated automatically - I was probably mistaken. So I updated it manually. So, interestingly, it solved PART of the problem. When I am in a 1:1 discussion, it works flawlessly on wireless. But if there are multiple people in the call, then it started having issues again. Give me a few days here. I have a few calls upcoming, I will give the wifi a try in different settings (1:1 and multiple folks) and let you know if (3) + (4) actually did the trick (because on the 1:1, I could only test (4) in isolation so far). Best Regards, Steve On Thu, Jun 24, 2021 at 12:05 AM Kai-Chuan Hsieh <1932...@bugs.launchpad.net> wrote: > ** Changed in: oem-priority >Status: New => Confirmed > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1932548 > > Title: > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on > wireless [8086:a0f0] > > Status in OEM Priority Project: > Confirmed > Status in linux-oem-5.10 package in Ubuntu: > New > > Bug description: > Whenever I am using a wireless connection, the image freezes roughly > every two minutes. Sometimes, email cannot be retrieved / computer > complains the connection was momentarily lost. > > - If I am on a wire, this problem does NOT occur. > - This problems occurs on wireless independent of the platform used > (behavior seen in both Google Hangout and Zoom) > - This problem does NOT occur on Windows. I did a meeting where both my > Linux and Windows machines were connected to the same meeting and using the > same wifi router, and while the performance on Windows was flawless, > unfortunately it was not so on the Ubuntu box. So I don't think my wifi > router or network is to blame. > - As far as I can recall, the problem used not to be there 2 weeks ago. > So it may have been introduced by a recent update. > - As communicated before, I am on a certified machine from Dell, > recently purchased with Ubuntu already on board from factory (I assume the > logs there were sent to you would contain the information). > - I tried to generate a log on the wireless, but the process did not let > me do this very easily. I am more than happy to send you additional > information - but please let me know which package you want me to spy upon > exactly, as I am not sure what would be helpful in this matter. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 > Uname: Linux 5.10.0-1029-oem x86_64 > ApportVersion: 2.20.11-0ubuntu27.18 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Jun 18 09:47:58 2021 > DistUpgraded: Fresh install > DistributionChannelDescriptor: ># This is the distribution channel descriptor for the OEM CDs ># For more information see > http://wiki.ubuntu.com/DistributionChannelDescriptor >canonical-oem-somerville-focal-amd64-20200502-85 > DistroCodename: focal > DistroVariant: ubuntu > EcryptfsInUse: Yes > ExtraDebuggingInterest: Yes > GraphicsCard: >Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA > controller]) > Subsystem: Dell Device [1028:0991] > InstallationDate: Installed on 2021-04-24 (54 days ago) > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary > 20200502-05:58 > MachineType: Dell Inc. XPS 13 9310 > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 03/25/2021 > dmi.bios.release: 2.1 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 2.1.1 > dmi.board.name: 08607K > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 10 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: > dmi.product.family: XPS > dmi.product.name: XPS 13 9310 > dmi.product.sku: 0991 > dmi.sys.vendor: Dell Inc. >
[Bug 1932548] [NEW] Video conferences constantly freeze when I am on wireless
Public bug reported: Whenever I am using a wireless connection, the image freezes roughly every two minutes. Sometimes, email cannot be retrieved / computer complains the connection was momentarily lost. - If I am on a wire, this problem does NOT occur. - This problems occurs on wireless independent of the platform used (behavior seen in both Google Hangout and Zoom) - This problem does NOT occur on Windows. I did a meeting where both my Linux and Windows machines were connected to the same meeting and using the same wifi router, and while the performance on Windows was flawless, unfortunately it was not so on the Ubuntu box. So I don't think my wifi router or network is to blame. - As far as I can recall, the problem used not to be there 2 weeks ago. So it may have been introduced by a recent update. - As communicated before, I am on a certified machine from Dell, recently purchased with Ubuntu already on board from factory (I assume the logs there were sent to you would contain the information). - I tried to generate a log on the wireless, but the process did not let me do this very easily. I am more than happy to send you additional information - but please let me know which package you want me to spy upon exactly, as I am not sure what would be helpful in this matter. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 Uname: Linux 5.10.0-1029-oem x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Fri Jun 18 09:47:58 2021 DistUpgraded: Fresh install DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-focal-amd64-20200502-85 DistroCodename: focal DistroVariant: ubuntu EcryptfsInUse: Yes ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:0991] InstallationDate: Installed on 2021-04-24 (54 days ago) InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58 MachineType: Dell Inc. XPS 13 9310 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/25/2021 dmi.bios.release: 2.1 dmi.bios.vendor: Dell Inc. dmi.bios.version: 2.1.1 dmi.board.name: 08607K dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9310 dmi.product.sku: 0991 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 ** Affects: ubuntu Importance: Undecided Status: New ** Tags: amd64 apport-bug focal ubuntu -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1932548 Title: Video conferences constantly freeze when I am on wireless To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1932548/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
