[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Francisca Soares dos Santos Bronner
Yes. I have the sound back again. The "Speakers" is showing in sound settings. I did what was suggested by Hui Wang, above: removed oem-audio-hda-daily-dkms then sudo dpkg -P oem-audio-hda-daily-dkms then reboot and checked if snd_hda_intel is loaded (lsmod | grep snd_hda_intel)

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Stefan Bader
Just for completeness, at least the upgrade pulled in the new linux- modules and linux-modules-extra as it was supposed to do. Also saw that the update seems to have gone from 3.13.0-161 to 3.13.0-167 so this means a larger delta has to be considered. And one more note, there seem to be a large

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Hui Wang
let us try to remove oem-audio-hda-daily-dkms. sudo dpkg -P oem-audio-hda-daily-dkms; then reboot, check if snd_hda_intel is loaded (lsmod | grep snd_hda_intel), if not, run modinfo snd_hda_intel, make sure "the filename: /lib/modules/3.13.0-167-generic/kernel/sound/pci/hda/snd-hda-intel.ko"

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Francisca Soares dos Santos Bronner
dkms-status.txt ** Attachment added: "dkms-status.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1818275/+attachment/5252042/+files/dkms-status.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Francisca Soares dos Santos Bronner
modinfo-hda-intel.txt ** Attachment added: "modinfo-hda-intel.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1818275/+attachment/5252043/+files/modinfo-hda-intel.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Francisca Soares dos Santos Bronner
dpkg-list.txt ** Attachment added: "dpkg-list.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1818275/+attachment/5252041/+files/dpkg-list.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu.

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Hui Wang
Please collect some logs, let us check if oem-audio-dkms is installed or not on your machine. dpkg --list > /tmp/dpkg-list.txt dkms status > /tmp/dkms-status.txt modinfo snd_hda_intel > /tmp/modinfo-hda-intel.txt Then upload the 3 files to launchpad. -- You received this bug notification

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Francisca Soares dos Santos Bronner
yes, the list of all linux packages installed is attached ** Attachment added: "linux-packages.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1818275/+attachment/5252016/+files/linux-packages.txt -- You received this bug notification because you are a member of Ubuntu Bugs,

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Stefan Bader
It definitively sounds like that. Normally I would expect an installation to have linux-generic or at least linux-image-generic installed which are meta-packages that pull in all dependencies. Could we get a full listing of all linux related packages installed right now? (dpkg -l|grep linux) --

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Hui Wang
I have no idea. Probably the package linux-modules- extra-{13.0-167.217-generic|$your_kernel_version} is not installed. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1818275 Title: Dell Inspiron

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Francisca Soares dos Santos Bronner
somehow I can't load the driver That is what I am get when I do sudo modprobe snd_hda_intel: me@me-Inspiron-15-3552:~$ sudo modprobe snd_hda_intel [sudo] password for me: modprobe: ERROR: could not insert 'snd_hda_intel': Package not installed If it helps so, here is the content of "dmesg.txt"

Re: [Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-02 Thread Francisca Soares dos Santos Bronner
somehow I can't load the driver. That is what I am get when I do sudo modprobe snd_hda_intel: me@me-Inspiron-15-3552:~$ sudo modprobe snd_hda_intel [sudo] password for me: modprobe: ERROR: could not insert 'snd_hda_intel': Package not installed On Tue, 2 Apr 2019 at 02:16, Hui Wang wrote: >

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-01 Thread Hui Wang
The driver module is there and it is not in the blacklist, then load the driver manually and upload the dmesg: sudo modprobe snd_hda_intel dmesg > /tmp/dmesg.txt Then upload the dmesg.txt to launchpad. thx. -- You received this bug notification because you are a member of Ubuntu Bugs, which is

Re: [Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-01 Thread Francisca Soares dos Santos Bronner
hi, Thank you for feedback. That sound problem is pissing me up. Everything worked well untill last week after my pc asked to perform updates. Then, the sound stoped working. The "Speakers" is not shown in sound settings insteady it shows a "dummy output". I've tried what you suggested me, but

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-04-01 Thread Hui Wang
The sound driver snd_hda_intel.ko is not loaded when kernel is booting. Please check /lib/modules/$your-kernel_version/kernel/sound/pci/hda/, if there is snd_hda_intel.ko. If there is, please check /etc/modprobe.b/blacklist.conf, if putting the driver in the blacklist? -- You received this bug

[Bug 1818275] Re: Dell Inspiron 15-3552 PCI/internal sound card not detected

2019-03-31 Thread Daniel van Vugt
This is a surprisingly popular bug judging by the duplicates. ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1818275 Title: Dell