Re: Blocked iPhone

[Daniel Kerr]

No worries. I thought it may have shown up when you turn the actual phone on, 
as to which point you’re “Stuck” on.

Yes, thankfully not too many silly Pat’s I’ve come across,..hehe :) (Though I’m 
sure there are silly Daniel’s out there too,…lol).

Kind regards
Daniel

Sent from my iPhone 7

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 16 Jun 2017, at 11:02 am, Pat  wrote:
> 
> Hi, Daniel,
> 
> I don’t know yet — haven’t gotten to a Telstra shop yet. Hope to do it next 
> week.
> 
> Heaven preserve us from all silly Pats (I try hard not to be one),
> 
> Thanks!
> Pat
> 
> 
>> On 15 Jun 2017, at 21:21, Daniel Kerr  wrote:
>> 
>> Hi Pat
>> 
>> Is it when you go to turn the phone on it is asking for a Passcode to get 
>> into the phone? As generally Telstra won’t help with that, and it does 
>> require a reset unfortunately.
>> If it’s a PUK lock code, then yes Telstra can help with that.
>> If it’s the one from turning the phone on itself, then that code will be 
>> coming from the iPhone, in that it’s the one which would have been chosen 
>> when the iPhone was first set up.
>> Hope you’ll find either code then get it sorted.
>> 
>> 
>> As an aside, my “Pat” one that Ronni replied too was a silly Pat over east 
>> who sent my time sensitive parcel to Huntingdale VIC to be “collected” 
>> instead of Huntingdale WA. Bad enough being off sick, but having to deal 
>> with a silly Pat lady as well saying “wasn’t my fault” when she addressed 
>> the parcel didn’t help (to which I replied to her, well, it wasn’t my fault 
>> as I didn’t send the parcel and the order form had the correct address on 
>> it,…lol). So I was complaining to Ronni about it when we were emailing back 
>> and forwards about “our grrr day” :)
>> Just for those following and wondering,…lol.
>> Too many emails some days,………
>> 
>> Hope your get your iPhone sorted.
>> Kind regards
>> Daniel
>> 
>> Sent from my iPhone 7
>> 
>> ---
>> Daniel Kerr
>> MacWizardry
>> 
>> Phone: 0414 795 960
>> Email: 
>> Web:   
>> 
>> 
>> **For everything Apple**
>> 
>> NOTE: Any information provided in this email may be my personal opinion and 
>> as such should be taken accordingly, and may not be the views of 
>> MacWizardry. Any information provided does not offer or warrant any form of 
>> warranty or accept liability. It would be appreciated that if any 
>> information in this email is to be disseminated, distributed or copied, that 
>> permission by the author be requested. 
>> 
>>> On 15 Jun 2017, at 6:56 pm, Ronda Brown  wrote:
>>> 
>>> OMG yes... sorry folks... sorry 'wrong Pat' :) Trying to multitask all day 
>>> has finally got to me!
>>> I need a break and some food.
>>> 
>>> Cheers,
>>> Ronni 
>>> 
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 15 Jun 2017, at 6:49 pm, Daniel Kerr  wrote:
 
 Ronni
 
 You replied to my wrong email.
 You sent to the wamug list to Pat’s reply when I was talking about that 
 salesperson.
 I think you crossed wires……
 Wrong Pat person,….
 
 
 Kind regards
 Daniel
 
 Sent from my iPhone 7
 
 ---
 Daniel Kerr
 MacWizardry
 
 Phone: 0414 795 960
 Email: 
 Web:   
 
 
 **For everything Apple**
 
 
 
> On 15 Jun 2017, at 6:46 pm, Ronda Brown  wrote:
> 
> I know, always someone else's fault... Never how stupid I've been!!! Lol
> 
> Sent from Ronni's iPad4
> 
> 
>> On 15 Jun 2017, at 4:43 pm, Pat  wrote:
>> 
>> Hi, Ronni,
>> 
>> Thanks very much.
>> 
>> When I started to unravel this problem, I wasn’t sure which big company 
>> was responsible. I now know it wasn’t Apple (they have totally 
>> discontinued support for a phone running iOS 7.3). 
>> 
>> My conclusion is that I need to go to a Telstra shop with all the 
>> Telstra passwords and IDs. Dealing with Telstra on the phone is too 
>> painful. I hope it won’t come to having to reset the phone.
>> 
>> Cheers,
>> Pat
>> 
>> 
>> 
>> 
>>> On 15 Jun 2017, at 13:28, Ronni Brown  wrote:
>>> 
>>> 
 On 15 Jun 2017, at 11:21 am, Pat  wrote:
 
 I hope this isn’t too far off topic. My husband recharged his iPhone 4 
 at a Telstra shop but didn’t know the password or Apple ID because I 
 have been managing the phone for him on my computer. I tried to 
 unblock it o

Re: Blocked iPhone

[Pat]

Hi, Daniel,

I don’t know yet — haven’t gotten to a Telstra shop yet. Hope to do it next 
week.

Heaven preserve us from all silly Pats (I try hard not to be one),

Thanks!
Pat


> On 15 Jun 2017, at 21:21, Daniel Kerr  wrote:
> 
> Hi Pat
> 
> Is it when you go to turn the phone on it is asking for a Passcode to get 
> into the phone? As generally Telstra won’t help with that, and it does 
> require a reset unfortunately.
> If it’s a PUK lock code, then yes Telstra can help with that.
> If it’s the one from turning the phone on itself, then that code will be 
> coming from the iPhone, in that it’s the one which would have been chosen 
> when the iPhone was first set up.
> Hope you’ll find either code then get it sorted.
> 
> 
> As an aside, my “Pat” one that Ronni replied too was a silly Pat over east 
> who sent my time sensitive parcel to Huntingdale VIC to be “collected” 
> instead of Huntingdale WA. Bad enough being off sick, but having to deal with 
> a silly Pat lady as well saying “wasn’t my fault” when she addressed the 
> parcel didn’t help (to which I replied to her, well, it wasn’t my fault as I 
> didn’t send the parcel and the order form had the correct address on 
> it,…lol). So I was complaining to Ronni about it when we were emailing back 
> and forwards about “our grrr day” :)
> Just for those following and wondering,…lol.
> Too many emails some days,………
> 
> Hope your get your iPhone sorted.
> Kind regards
> Daniel
> 
> Sent from my iPhone 7
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
>> On 15 Jun 2017, at 6:56 pm, Ronda Brown  wrote:
>> 
>> OMG yes... sorry folks... sorry 'wrong Pat' :) Trying to multitask all day 
>> has finally got to me!
>> I need a break and some food.
>> 
>> Cheers,
>> Ronni 
>> 
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 15 Jun 2017, at 6:49 pm, Daniel Kerr  wrote:
>>> 
>>> Ronni
>>> 
>>> You replied to my wrong email.
>>> You sent to the wamug list to Pat’s reply when I was talking about that 
>>> salesperson.
>>> I think you crossed wires……
>>> Wrong Pat person,….
>>> 
>>> 
>>> Kind regards
>>> Daniel
>>> 
>>> Sent from my iPhone 7
>>> 
>>> ---
>>> Daniel Kerr
>>> MacWizardry
>>> 
>>> Phone: 0414 795 960
>>> Email: 
>>> Web:   
>>> 
>>> 
>>> **For everything Apple**
>>> 
>>> 
>>> 
 On 15 Jun 2017, at 6:46 pm, Ronda Brown  wrote:
 
 I know, always someone else's fault... Never how stupid I've been!!! Lol
 
 Sent from Ronni's iPad4
 
 
> On 15 Jun 2017, at 4:43 pm, Pat  wrote:
> 
> Hi, Ronni,
> 
> Thanks very much.
> 
> When I started to unravel this problem, I wasn’t sure which big company 
> was responsible. I now know it wasn’t Apple (they have totally 
> discontinued support for a phone running iOS 7.3). 
> 
> My conclusion is that I need to go to a Telstra shop with all the Telstra 
> passwords and IDs. Dealing with Telstra on the phone is too painful. I 
> hope it won’t come to having to reset the phone.
> 
> Cheers,
> Pat
> 
> 
> 
> 
>> On 15 Jun 2017, at 13:28, Ronni Brown  wrote:
>> 
>> 
>>> On 15 Jun 2017, at 11:21 am, Pat  wrote:
>>> 
>>> I hope this isn’t too far off topic. My husband recharged his iPhone 4 
>>> at a Telstra shop but didn’t know the password or Apple ID because I 
>>> have been managing the phone for him on my computer. I tried to unblock 
>>> it on the phone itself, but there are too many passwords involved — 
>>> Apple and Telstra -- and I didn’t hit on the correct one, which made 
>>> the phone even more unresponsive.
>>> 
>>> I have just sorted out the ID and password with Apple, but the The 
>>> phone is on iOS 7.3 so it is not listed as one of my devices.
>>> 
>>> I searched on the Telstra site for info about how to unblock an iPhone, 
>>> but everything seemed to be about unlocking a phone. I didn’t buy the 
>>> phone from Telstra. The only Unblock iPhone mention on community 
>>> support was not relevant to this situation.
>>> 
>>> Where do I go from here? I hope someone can help.
>>> TIA,
>>> Pat
>> 
>> 
>> Hi Pat,
>> 
>> I’m having trouble trying to understand what you actually mean… to 
>> charge his iPhone he should not have required his Apple ID?
>> Was it the PASSCODE to unlock for the iPhone that your husband did not 
>> know?
>> 
>> How 

Re: Blocked iPhone

[Daniel Kerr]

Hi Pat

Is it when you go to turn the phone on it is asking for a Passcode to get into 
the phone? As generally Telstra won’t help with that, and it does require a 
reset unfortunately.
If it’s a PUK lock code, then yes Telstra can help with that.
If it’s the one from turning the phone on itself, then that code will be coming 
from the iPhone, in that it’s the one which would have been chosen when the 
iPhone was first set up.
Hope you’ll find either code then get it sorted.


As an aside, my “Pat” one that Ronni replied too was a silly Pat over east who 
sent my time sensitive parcel to Huntingdale VIC to be “collected” instead of 
Huntingdale WA. Bad enough being off sick, but having to deal with a silly Pat 
lady as well saying “wasn’t my fault” when she addressed the parcel didn’t help 
(to which I replied to her, well, it wasn’t my fault as I didn’t send the 
parcel and the order form had the correct address on it,…lol). So I was 
complaining to Ronni about it when we were emailing back and forwards about 
“our grrr day” :)
Just for those following and wondering,…lol.
Too many emails some days,………

Hope your get your iPhone sorted.
Kind regards
Daniel

Sent from my iPhone 7

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 15 Jun 2017, at 6:56 pm, Ronda Brown  wrote:
> 
> OMG yes... sorry folks... sorry 'wrong Pat' :) Trying to multitask all day 
> has finally got to me!
> I need a break and some food.
> 
> Cheers,
> Ronni 
> 
> 
> Sent from Ronni's iPad4
> 
> 
>> On 15 Jun 2017, at 6:49 pm, Daniel Kerr  wrote:
>> 
>> Ronni
>> 
>> You replied to my wrong email.
>> You sent to the wamug list to Pat’s reply when I was talking about that 
>> salesperson.
>> I think you crossed wires……
>> Wrong Pat person,….
>> 
>> 
>> Kind regards
>> Daniel
>> 
>> Sent from my iPhone 7
>> 
>> ---
>> Daniel Kerr
>> MacWizardry
>> 
>> Phone: 0414 795 960
>> Email: 
>> Web:   
>> 
>> 
>> **For everything Apple**
>> 
>> 
>> 
>>> On 15 Jun 2017, at 6:46 pm, Ronda Brown  wrote:
>>> 
>>> I know, always someone else's fault... Never how stupid I've been!!! Lol
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 15 Jun 2017, at 4:43 pm, Pat  wrote:
 
 Hi, Ronni,
 
 Thanks very much.
 
 When I started to unravel this problem, I wasn’t sure which big company 
 was responsible. I now know it wasn’t Apple (they have totally 
 discontinued support for a phone running iOS 7.3). 
 
 My conclusion is that I need to go to a Telstra shop with all the Telstra 
 passwords and IDs. Dealing with Telstra on the phone is too painful. I 
 hope it won’t come to having to reset the phone.
 
 Cheers,
 Pat
 
 
 
 
> On 15 Jun 2017, at 13:28, Ronni Brown  wrote:
> 
> 
>> On 15 Jun 2017, at 11:21 am, Pat  wrote:
>> 
>> I hope this isn’t too far off topic. My husband recharged his iPhone 4 
>> at a Telstra shop but didn’t know the password or Apple ID because I 
>> have been managing the phone for him on my computer. I tried to unblock 
>> it on the phone itself, but there are too many passwords involved — 
>> Apple and Telstra -- and I didn’t hit on the correct one, which made the 
>> phone even more unresponsive.
>> 
>> I have just sorted out the ID and password with Apple, but the The phone 
>> is on iOS 7.3 so it is not listed as one of my devices.
>> 
>> I searched on the Telstra site for info about how to unblock an iPhone, 
>> but everything seemed to be about unlocking a phone. I didn’t buy the 
>> phone from Telstra. The only Unblock iPhone mention on community support 
>> was not relevant to this situation.
>> 
>> Where do I go from here? I hope someone can help.
>> TIA,
>> Pat
> 
> 
> Hi Pat,
> 
> I’m having trouble trying to understand what you actually mean… to charge 
> his iPhone he should not have required his Apple ID?
> Was it the PASSCODE to unlock for the iPhone that your husband did not 
> know?
> 
> How to Reset iPhone Passcode
> 
> If you forgot your iPhone passcode you can bypass the lock screen 
> completely and reset the passcode by using iPhone recovery mode.
> 
> Warning: This will require you to restore your iPhone or iPod touch, this 
> means you’ll lose all data on the device and be back to factory settings.
> 
> Bypass & Reset the iPhone Passcode
>   • Disconnect the USB cable

Re: Blocked iPhone

[Ronda Brown]

OMG yes... sorry folks... sorry 'wrong Pat' :) Trying to multitask all day has 
finally got to me!
I need a break and some food.

Cheers,
Ronni 


Sent from Ronni's iPad4


> On 15 Jun 2017, at 6:49 pm, Daniel Kerr  wrote:
> 
> Ronni
> 
> You replied to my wrong email.
> You sent to the wamug list to Pat’s reply when I was talking about that 
> salesperson.
> I think you crossed wires……
> Wrong Pat person,….
> 
> 
> Kind regards
> Daniel
> 
> Sent from my iPhone 7
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> 
> 
> 
>> On 15 Jun 2017, at 6:46 pm, Ronda Brown  wrote:
>> 
>> I know, always someone else's fault... Never how stupid I've been!!! Lol
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 15 Jun 2017, at 4:43 pm, Pat  wrote:
>>> 
>>> Hi, Ronni,
>>> 
>>> Thanks very much.
>>> 
>>> When I started to unravel this problem, I wasn’t sure which big company was 
>>> responsible. I now know it wasn’t Apple (they have totally discontinued 
>>> support for a phone running iOS 7.3). 
>>> 
>>> My conclusion is that I need to go to a Telstra shop with all the Telstra 
>>> passwords and IDs. Dealing with Telstra on the phone is too painful. I hope 
>>> it won’t come to having to reset the phone.
>>> 
>>> Cheers,
>>> Pat
>>> 
>>> 
>>> 
>>> 
 On 15 Jun 2017, at 13:28, Ronni Brown  wrote:
 
 
> On 15 Jun 2017, at 11:21 am, Pat  wrote:
> 
> I hope this isn’t too far off topic. My husband recharged his iPhone 4 at 
> a Telstra shop but didn’t know the password or Apple ID because I have 
> been managing the phone for him on my computer. I tried to unblock it on 
> the phone itself, but there are too many passwords involved — Apple and 
> Telstra -- and I didn’t hit on the correct one, which made the phone even 
> more unresponsive.
> 
> I have just sorted out the ID and password with Apple, but the The phone 
> is on iOS 7.3 so it is not listed as one of my devices.
> 
> I searched on the Telstra site for info about how to unblock an iPhone, 
> but everything seemed to be about unlocking a phone. I didn’t buy the 
> phone from Telstra. The only Unblock iPhone mention on community support 
> was not relevant to this situation.
> 
> Where do I go from here? I hope someone can help.
> TIA,
> Pat
 
 
 Hi Pat,
 
 I’m having trouble trying to understand what you actually mean… to charge 
 his iPhone he should not have required his Apple ID?
 Was it the PASSCODE to unlock for the iPhone that your husband did not 
 know?
 
 How to Reset iPhone Passcode
 
 If you forgot your iPhone passcode you can bypass the lock screen 
 completely and reset the passcode by using iPhone recovery mode.
 
 Warning: This will require you to restore your iPhone or iPod touch, this 
 means you’ll lose all data on the device and be back to factory settings.
 
 Bypass & Reset the iPhone Passcode
• Disconnect the USB cable from the iPhone, leave the other end 
 connected to your Mac/PC
• Launch iTunes
• Press and hold the Home and Power button on the top of the iPhone to 
 turn off the device
• Press and continue to hold the Home button while you reconnect the 
 USB cable to your iPhone,  
• this will cause the iPhone to turn on
• Continue to hold the Home button until an alert message in iTunes 
 appears that an iPhone in recovery mode has been detected
 Now that the iPhone is in recovery mode, you must restore the device:
• From iTunes, look under the “Summary” tab
• Click on the “Restore” button within iTunes
 This will wipe all files, settings, and apps from the iPhone, including 
 the passcode. 
 
 When the restore is finished, the iPhone will be at the factory settings. 
 At this point you can choose to start from scratch or to restore the 
 iPhone from a backup.
 
 
 Cheers,
 Ronni
 
 13-inch MacBook Air (April 2014)
 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
 8GB 1600MHz LPDDR3 SDRAM
 512GB PCIe-based Flash Storage
 
 macOS Sierra 10.12.5
 
 
 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 

Re: Blocked iPhone

[Daniel Kerr]

Ronni

You replied to my wrong email.
You sent to the wamug list to Pat’s reply when I was talking about that 
salesperson.
I think you crossed wires……
Wrong Pat person,….


Kind regards
Daniel

Sent from my iPhone 7

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**



> On 15 Jun 2017, at 6:46 pm, Ronda Brown  wrote:
> 
> I know, always someone else's fault... Never how stupid I've been!!! Lol
> 
> Sent from Ronni's iPad4
> 
> 
> On 15 Jun 2017, at 4:43 pm, Pat  wrote:
> 
>> Hi, Ronni,
>> 
>> Thanks very much.
>> 
>> When I started to unravel this problem, I wasn’t sure which big company was 
>> responsible. I now know it wasn’t Apple (they have totally discontinued 
>> support for a phone running iOS 7.3). 
>> 
>> My conclusion is that I need to go to a Telstra shop with all the Telstra 
>> passwords and IDs. Dealing with Telstra on the phone is too painful. I hope 
>> it won’t come to having to reset the phone.
>> 
>> Cheers,
>> Pat
>> 
>> 
>> 
>> 
>>> On 15 Jun 2017, at 13:28, Ronni Brown  wrote:
>>> 
>>> 
 On 15 Jun 2017, at 11:21 am, Pat  wrote:
 
 I hope this isn’t too far off topic. My husband recharged his iPhone 4 at 
 a Telstra shop but didn’t know the password or Apple ID because I have 
 been managing the phone for him on my computer. I tried to unblock it on 
 the phone itself, but there are too many passwords involved — Apple and 
 Telstra -- and I didn’t hit on the correct one, which made the phone even 
 more unresponsive.
 
 I have just sorted out the ID and password with Apple, but the The phone 
 is on iOS 7.3 so it is not listed as one of my devices.
 
 I searched on the Telstra site for info about how to unblock an iPhone, 
 but everything seemed to be about unlocking a phone. I didn’t buy the 
 phone from Telstra. The only Unblock iPhone mention on community support 
 was not relevant to this situation.
 
 Where do I go from here? I hope someone can help.
 TIA,
 Pat
>>> 
>>> 
>>> Hi Pat,
>>> 
>>> I’m having trouble trying to understand what you actually mean… to charge 
>>> his iPhone he should not have required his Apple ID?
>>> Was it the PASSCODE to unlock for the iPhone that your husband did not know?
>>> 
>>> How to Reset iPhone Passcode
>>> 
>>> If you forgot your iPhone passcode you can bypass the lock screen 
>>> completely and reset the passcode by using iPhone recovery mode.
>>> 
>>> Warning: This will require you to restore your iPhone or iPod touch, this 
>>> means you’ll lose all data on the device and be back to factory settings.
>>> 
>>> Bypass & Reset the iPhone Passcode
>>> • Disconnect the USB cable from the iPhone, leave the other end 
>>> connected to your Mac/PC
>>> • Launch iTunes
>>> • Press and hold the Home and Power button on the top of the iPhone to 
>>> turn off the device
>>> • Press and continue to hold the Home button while you reconnect the 
>>> USB cable to your iPhone,  
>>> • this will cause the iPhone to turn on
>>> • Continue to hold the Home button until an alert message in iTunes 
>>> appears that an iPhone in recovery mode has been detected
>>>  Now that the iPhone is in recovery mode, you must restore the device:
>>> • From iTunes, look under the “Summary” tab
>>> • Click on the “Restore” button within iTunes
>>> This will wipe all files, settings, and apps from the iPhone, including the 
>>> passcode. 
>>> 
>>> When the restore is finished, the iPhone will be at the factory settings. 
>>> At this point you can choose to start from scratch or to restore the iPhone 
>>> from a backup.
>>> 
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> macOS Sierra 10.12.5
>>> 
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Blocked iPhone

[Ronda Brown]

I know, always someone else's fault... Never how stupid I've been!!! Lol

Sent from Ronni's iPad4


> On 15 Jun 2017, at 4:43 pm, Pat  wrote:
> 
> Hi, Ronni,
> 
> Thanks very much.
> 
> When I started to unravel this problem, I wasn’t sure which big company was 
> responsible. I now know it wasn’t Apple (they have totally discontinued 
> support for a phone running iOS 7.3). 
> 
> My conclusion is that I need to go to a Telstra shop with all the Telstra 
> passwords and IDs. Dealing with Telstra on the phone is too painful. I hope 
> it won’t come to having to reset the phone.
> 
> Cheers,
> Pat
> 
> 
> 
> 
>>> On 15 Jun 2017, at 13:28, Ronni Brown  wrote:
>>> 
>>> 
>> 
>>> On 15 Jun 2017, at 11:21 am, Pat  wrote:
>>> 
>>> I hope this isn’t too far off topic. My husband recharged his iPhone 4 at a 
>>> Telstra shop but didn’t know the password or Apple ID because I have been 
>>> managing the phone for him on my computer. I tried to unblock it on the 
>>> phone itself, but there are too many passwords involved — Apple and Telstra 
>>> -- and I didn’t hit on the correct one, which made the phone even more 
>>> unresponsive.
>>> 
>>> I have just sorted out the ID and password with Apple, but the The phone is 
>>> on iOS 7.3 so it is not listed as one of my devices.
>>> 
>>> I searched on the Telstra site for info about how to unblock an iPhone, but 
>>> everything seemed to be about unlocking a phone. I didn’t buy the phone 
>>> from Telstra. The only Unblock iPhone mention on community support was not 
>>> relevant to this situation.
>>> 
>>> Where do I go from here? I hope someone can help.
>>> TIA,
>>> Pat
>> 
>> 
>> Hi Pat,
>> 
>> I’m having trouble trying to understand what you actually mean… to charge 
>> his iPhone he should not have required his Apple ID?
>> Was it the PASSCODE to unlock for the iPhone that your husband did not know?
>> 
>> How to Reset iPhone Passcode
>> 
>> If you forgot your iPhone passcode you can bypass the lock screen completely 
>> and reset the passcode by using iPhone recovery mode.
>> 
>> Warning: This will require you to restore your iPhone or iPod touch, this 
>> means you’ll lose all data on the device and be back to factory settings.
>> 
>> Bypass & Reset the iPhone Passcode
>> Disconnect the USB cable from the iPhone, leave the other end connected to 
>> your Mac/PC
>> Launch iTunes
>> Press and hold the Home and Power button on the top of the iPhone to turn 
>> off the device
>> Press and continue to hold the Home button while you reconnect the USB cable 
>> to your iPhone,  
>> this will cause the iPhone to turn on
>> Continue to hold the Home button until an alert message in iTunes appears 
>> that an iPhone in recovery mode has been detected
>>  Now that the iPhone is in recovery mode, you must restore the device:
>> From iTunes, look under the “Summary” tab
>> Click on the “Restore” button within iTunes
>> This will wipe all files, settings, and apps from the iPhone, including the 
>> passcode. 
>> 
>> When the restore is finished, the iPhone will be at the factory settings. At 
>> this point you can choose to start from scratch or to restore the iPhone 
>> from a backup.
>> 
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> macOS Sierra 10.12.5
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Blocked iPhone

[Pat]

Hi, Ronni,

Thanks very much.

When I started to unravel this problem, I wasn’t sure which big company was 
responsible. I now know it wasn’t Apple (they have totally discontinued support 
for a phone running iOS 7.3). 

My conclusion is that I need to go to a Telstra shop with all the Telstra 
passwords and IDs. Dealing with Telstra on the phone is too painful. I hope it 
won’t come to having to reset the phone.

Cheers,
Pat




> On 15 Jun 2017, at 13:28, Ronni Brown  wrote:
> 
> 
>> On 15 Jun 2017, at 11:21 am, Pat > > wrote:
>> 
>> I hope this isn’t too far off topic. My husband recharged his iPhone 4 at a 
>> Telstra shop but didn’t know the password or Apple ID because I have been 
>> managing the phone for him on my computer. I tried to unblock it on the 
>> phone itself, but there are too many passwords involved — Apple and Telstra 
>> -- and I didn’t hit on the correct one, which made the phone even more 
>> unresponsive.
>> 
>> I have just sorted out the ID and password with Apple, but the The phone is 
>> on iOS 7.3 so it is not listed as one of my devices.
>> 
>> I searched on the Telstra site for info about how to unblock an iPhone, but 
>> everything seemed to be about unlocking a phone. I didn’t buy the phone from 
>> Telstra. The only Unblock iPhone mention on community support was not 
>> relevant to this situation.
>> 
>> Where do I go from here? I hope someone can help.
>> TIA,
>> Pat
> 
> 
> Hi Pat,
> 
> I’m having trouble trying to understand what you actually mean… to charge his 
> iPhone he should not have required his Apple ID?
> Was it the PASSCODE to unlock for the iPhone that your husband did not know?
> 
> How to Reset iPhone Passcode
> 
> If you forgot your iPhone passcode you can bypass the lock screen completely 
> and reset the passcode by using iPhone recovery mode 
> .
> 
> Warning: This will require you to restore your iPhone 
>  or iPod touch 
> , this means you’ll lose all data on the 
> device and be back to factory settings.
> 
> Bypass & Reset the iPhone Passcode
> Disconnect the USB cable from the iPhone, leave the other end connected to 
> your Mac/PC
> Launch iTunes
> Press and hold the Home and Power button on the top of the iPhone to turn off 
> the device
> Press and continue to hold the Home button 
>  while 
> you reconnect the USB cable to your iPhone,  
> this will cause the iPhone to turn on
> Continue to hold the Home button until an alert message in iTunes appears 
> that an iPhone in recovery mode has been detected
>  Now that the iPhone is in recovery mode, you must restore the device:
> From iTunes, look under the “Summary” tab
> Click on the “Restore” button within iTunes
> This will wipe all files, settings, and apps from the iPhone, including the 
> passcode. 
> 
> When the restore is finished, the iPhone will 
>  be at 
> the factory settings. At this point you can choose to start from scratch or 
> to restore the iPhone from a backup 
> .
> 
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS Sierra 10.12.5
> 
> 
> 
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