Ronni You replied to my wrong email. You sent to the wamug list to Pat’s reply when I was talking about that salesperson. I think you crossed wires…… Wrong Pat person,….
Kind regards Daniel Sent from my iPhone 7 --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <dan...@macwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** > On 15 Jun 2017, at 6:46 pm, Ronda Brown <ro...@mac.com> wrote: > > I know, always someone else's fault... Never how stupid I've been!!! Lol > > Sent from Ronni's iPad4 > > > On 15 Jun 2017, at 4:43 pm, Pat <clamsh...@iinet.net.au> wrote: > >> Hi, Ronni, >> >> Thanks very much. >> >> When I started to unravel this problem, I wasn’t sure which big company was >> responsible. I now know it wasn’t Apple (they have totally discontinued >> support for a phone running iOS 7.3). >> >> My conclusion is that I need to go to a Telstra shop with all the Telstra >> passwords and IDs. Dealing with Telstra on the phone is too painful. I hope >> it won’t come to having to reset the phone. >> >> Cheers, >> Pat >> >> >> >> >>> On 15 Jun 2017, at 13:28, Ronni Brown <ro...@mac.com> wrote: >>> >>> >>>> On 15 Jun 2017, at 11:21 am, Pat <clamsh...@iinet.net.au> wrote: >>>> >>>> I hope this isn’t too far off topic. My husband recharged his iPhone 4 at >>>> a Telstra shop but didn’t know the password or Apple ID because I have >>>> been managing the phone for him on my computer. I tried to unblock it on >>>> the phone itself, but there are too many passwords involved — Apple and >>>> Telstra -- and I didn’t hit on the correct one, which made the phone even >>>> more unresponsive. >>>> >>>> I have just sorted out the ID and password with Apple, but the The phone >>>> is on iOS 7.3 so it is not listed as one of my devices. >>>> >>>> I searched on the Telstra site for info about how to unblock an iPhone, >>>> but everything seemed to be about unlocking a phone. I didn’t buy the >>>> phone from Telstra. The only Unblock iPhone mention on community support >>>> was not relevant to this situation. >>>> >>>> Where do I go from here? I hope someone can help. >>>> TIA, >>>> Pat >>> >>> >>> Hi Pat, >>> >>> I’m having trouble trying to understand what you actually mean… to charge >>> his iPhone he should not have required his Apple ID? >>> Was it the PASSCODE to unlock for the iPhone that your husband did not know? >>> >>> How to Reset iPhone Passcode >>> >>> If you forgot your iPhone passcode you can bypass the lock screen >>> completely and reset the passcode by using iPhone recovery mode. >>> >>> Warning: This will require you to restore your iPhone or iPod touch, this >>> means you’ll lose all data on the device and be back to factory settings. >>> >>> Bypass & Reset the iPhone Passcode >>> • Disconnect the USB cable from the iPhone, leave the other end >>> connected to your Mac/PC >>> • Launch iTunes >>> • Press and hold the Home and Power button on the top of the iPhone to >>> turn off the device >>> • Press and continue to hold the Home button while you reconnect the >>> USB cable to your iPhone, >>> • this will cause the iPhone to turn on >>> • Continue to hold the Home button until an alert message in iTunes >>> appears that an iPhone in recovery mode has been detected >>> Now that the iPhone is in recovery mode, you must restore the device: >>> • From iTunes, look under the “Summary” tab >>> • Click on the “Restore” button within iTunes >>> This will wipe all files, settings, and apps from the iPhone, including the >>> passcode. >>> >>> When the restore is finished, the iPhone will be at the factory settings. >>> At this point you can choose to start from scratch or to restore the iPhone >>> from a backup. >>> >>> >>> Cheers, >>> Ronni >>> >>> 13-inch MacBook Air (April 2014) >>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>> 8GB 1600MHz LPDDR3 SDRAM >>> 512GB PCIe-based Flash Storage >>> >>> macOS Sierra 10.12.5 >>> >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
