Hi, Ronni, Thanks very much.
When I started to unravel this problem, I wasn’t sure which big company was responsible. I now know it wasn’t Apple (they have totally discontinued support for a phone running iOS 7.3). My conclusion is that I need to go to a Telstra shop with all the Telstra passwords and IDs. Dealing with Telstra on the phone is too painful. I hope it won’t come to having to reset the phone. Cheers, Pat > On 15 Jun 2017, at 13:28, Ronni Brown <[email protected]> wrote: > > >> On 15 Jun 2017, at 11:21 am, Pat <[email protected] >> <mailto:[email protected]>> wrote: >> >> I hope this isn’t too far off topic. My husband recharged his iPhone 4 at a >> Telstra shop but didn’t know the password or Apple ID because I have been >> managing the phone for him on my computer. I tried to unblock it on the >> phone itself, but there are too many passwords involved — Apple and Telstra >> -- and I didn’t hit on the correct one, which made the phone even more >> unresponsive. >> >> I have just sorted out the ID and password with Apple, but the The phone is >> on iOS 7.3 so it is not listed as one of my devices. >> >> I searched on the Telstra site for info about how to unblock an iPhone, but >> everything seemed to be about unlocking a phone. I didn’t buy the phone from >> Telstra. The only Unblock iPhone mention on community support was not >> relevant to this situation. >> >> Where do I go from here? I hope someone can help. >> TIA, >> Pat > > > Hi Pat, > > I’m having trouble trying to understand what you actually mean… to charge his > iPhone he should not have required his Apple ID? > Was it the PASSCODE to unlock for the iPhone that your husband did not know? > > How to Reset iPhone Passcode > > If you forgot your iPhone passcode you can bypass the lock screen completely > and reset the passcode by using iPhone recovery mode > <http://osxdaily.com/2011/01/08/iphone-recovery-mode/>. > > Warning: This will require you to restore your iPhone > <http://osxdaily.com/category/iphone/> or iPod touch > <http://osxdaily.com/tag/ipod-touch/>, this means you’ll lose all data on the > device and be back to factory settings. > > Bypass & Reset the iPhone Passcode > Disconnect the USB cable from the iPhone, leave the other end connected to > your Mac/PC > Launch iTunes > Press and hold the Home and Power button on the top of the iPhone to turn off > the device > Press and continue to hold the Home button > <http://osxdaily.com/2011/01/16/forgot-iphone-passcode-how-to-reset/#> while > you reconnect the USB cable to your iPhone, > this will cause the iPhone to turn on > Continue to hold the Home button until an alert message in iTunes appears > that an iPhone in recovery mode has been detected > Now that the iPhone is in recovery mode, you must restore the device: > From iTunes, look under the “Summary” tab > Click on the “Restore” button within iTunes > This will wipe all files, settings, and apps from the iPhone, including the > passcode. > > When the restore is finished, the iPhone will > <http://osxdaily.com/2011/01/16/forgot-iphone-passcode-how-to-reset/#> be at > the factory settings. At this point you can choose to start from scratch or > to restore the iPhone from a backup > <http://osxdaily.com/2010/10/21/restore-iphone-from-backup/>. > > > Cheers, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS Sierra 10.12.5 > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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