OMG yes... sorry folks... sorry 'wrong Pat' :) Trying to multitask all day has finally got to me! I need a break and some food.
Cheers, Ronni Sent from Ronni's iPad4 > On 15 Jun 2017, at 6:49 pm, Daniel Kerr <dan...@macwizardry.com.au> wrote: > > Ronni > > You replied to my wrong email. > You sent to the wamug list to Pat’s reply when I was talking about that > salesperson. > I think you crossed wires…… > Wrong Pat person,…. > > > Kind regards > Daniel > > Sent from my iPhone 7 > > --- > Daniel Kerr > MacWizardry > > Phone: 0414 795 960 > Email: <dan...@macwizardry.com.au> > Web: <http://www.macwizardry.com.au> > > > **For everything Apple** > > > >> On 15 Jun 2017, at 6:46 pm, Ronda Brown <ro...@mac.com> wrote: >> >> I know, always someone else's fault... Never how stupid I've been!!! Lol >> >> Sent from Ronni's iPad4 >> >> >>> On 15 Jun 2017, at 4:43 pm, Pat <clamsh...@iinet.net.au> wrote: >>> >>> Hi, Ronni, >>> >>> Thanks very much. >>> >>> When I started to unravel this problem, I wasn’t sure which big company was >>> responsible. I now know it wasn’t Apple (they have totally discontinued >>> support for a phone running iOS 7.3). >>> >>> My conclusion is that I need to go to a Telstra shop with all the Telstra >>> passwords and IDs. Dealing with Telstra on the phone is too painful. I hope >>> it won’t come to having to reset the phone. >>> >>> Cheers, >>> Pat >>> >>> >>> >>> >>>> On 15 Jun 2017, at 13:28, Ronni Brown <ro...@mac.com> wrote: >>>> >>>> >>>>> On 15 Jun 2017, at 11:21 am, Pat <clamsh...@iinet.net.au> wrote: >>>>> >>>>> I hope this isn’t too far off topic. My husband recharged his iPhone 4 at >>>>> a Telstra shop but didn’t know the password or Apple ID because I have >>>>> been managing the phone for him on my computer. I tried to unblock it on >>>>> the phone itself, but there are too many passwords involved — Apple and >>>>> Telstra -- and I didn’t hit on the correct one, which made the phone even >>>>> more unresponsive. >>>>> >>>>> I have just sorted out the ID and password with Apple, but the The phone >>>>> is on iOS 7.3 so it is not listed as one of my devices. >>>>> >>>>> I searched on the Telstra site for info about how to unblock an iPhone, >>>>> but everything seemed to be about unlocking a phone. I didn’t buy the >>>>> phone from Telstra. The only Unblock iPhone mention on community support >>>>> was not relevant to this situation. >>>>> >>>>> Where do I go from here? I hope someone can help. >>>>> TIA, >>>>> Pat >>>> >>>> >>>> Hi Pat, >>>> >>>> I’m having trouble trying to understand what you actually mean… to charge >>>> his iPhone he should not have required his Apple ID? >>>> Was it the PASSCODE to unlock for the iPhone that your husband did not >>>> know? >>>> >>>> How to Reset iPhone Passcode >>>> >>>> If you forgot your iPhone passcode you can bypass the lock screen >>>> completely and reset the passcode by using iPhone recovery mode. >>>> >>>> Warning: This will require you to restore your iPhone or iPod touch, this >>>> means you’ll lose all data on the device and be back to factory settings. >>>> >>>> Bypass & Reset the iPhone Passcode >>>> • Disconnect the USB cable from the iPhone, leave the other end >>>> connected to your Mac/PC >>>> • Launch iTunes >>>> • Press and hold the Home and Power button on the top of the iPhone to >>>> turn off the device >>>> • Press and continue to hold the Home button while you reconnect the >>>> USB cable to your iPhone, >>>> • this will cause the iPhone to turn on >>>> • Continue to hold the Home button until an alert message in iTunes >>>> appears that an iPhone in recovery mode has been detected >>>> Now that the iPhone is in recovery mode, you must restore the device: >>>> • From iTunes, look under the “Summary” tab >>>> • Click on the “Restore” button within iTunes >>>> This will wipe all files, settings, and apps from the iPhone, including >>>> the passcode. >>>> >>>> When the restore is finished, the iPhone will be at the factory settings. >>>> At this point you can choose to start from scratch or to restore the >>>> iPhone from a backup. >>>> >>>> >>>> Cheers, >>>> Ronni >>>> >>>> 13-inch MacBook Air (April 2014) >>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>> 8GB 1600MHz LPDDR3 SDRAM >>>> 512GB PCIe-based Flash Storage >>>> >>>> macOS Sierra 10.12.5 >>>> >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
