Hi, Daniel, I don’t know yet — haven’t gotten to a Telstra shop yet. Hope to do it next week.
Heaven preserve us from all silly Pats (I try hard not to be one), Thanks! Pat > On 15 Jun 2017, at 21:21, Daniel Kerr <[email protected]> wrote: > > Hi Pat > > Is it when you go to turn the phone on it is asking for a Passcode to get > into the phone? As generally Telstra won’t help with that, and it does > require a reset unfortunately. > If it’s a PUK lock code, then yes Telstra can help with that. > If it’s the one from turning the phone on itself, then that code will be > coming from the iPhone, in that it’s the one which would have been chosen > when the iPhone was first set up. > Hope you’ll find either code then get it sorted. > > > As an aside, my “Pat” one that Ronni replied too was a silly Pat over east > who sent my time sensitive parcel to Huntingdale VIC to be “collected” > instead of Huntingdale WA. Bad enough being off sick, but having to deal with > a silly Pat lady as well saying “wasn’t my fault” when she addressed the > parcel didn’t help (to which I replied to her, well, it wasn’t my fault as I > didn’t send the parcel and the order form had the correct address on > it,…lol). So I was complaining to Ronni about it when we were emailing back > and forwards about “our grrr day” :) > Just for those following and wondering,…lol. > Too many emails some days,……… > > Hope your get your iPhone sorted. > Kind regards > Daniel > > Sent from my iPhone 7 > > --- > Daniel Kerr > MacWizardry > > Phone: 0414 795 960 > Email: <daniel AT macwizardry.com.au> > Web: <http://www.macwizardry.com.au> > > > **For everything Apple** > > NOTE: Any information provided in this email may be my personal opinion and > as such should be taken accordingly, and may not be the views of MacWizardry. > Any information provided does not offer or warrant any form of warranty or > accept liability. It would be appreciated that if any information in this > email is to be disseminated, distributed or copied, that permission by the > author be requested. > >> On 15 Jun 2017, at 6:56 pm, Ronda Brown <[email protected]> wrote: >> >> OMG yes... sorry folks... sorry 'wrong Pat' :) Trying to multitask all day >> has finally got to me! >> I need a break and some food. >> >> Cheers, >> Ronni >> >> >> Sent from Ronni's iPad4 >> >> >>> On 15 Jun 2017, at 6:49 pm, Daniel Kerr <[email protected]> wrote: >>> >>> Ronni >>> >>> You replied to my wrong email. >>> You sent to the wamug list to Pat’s reply when I was talking about that >>> salesperson. >>> I think you crossed wires…… >>> Wrong Pat person,…. >>> >>> >>> Kind regards >>> Daniel >>> >>> Sent from my iPhone 7 >>> >>> --- >>> Daniel Kerr >>> MacWizardry >>> >>> Phone: 0414 795 960 >>> Email: <[email protected]> >>> Web: <http://www.macwizardry.com.au> >>> >>> >>> **For everything Apple** >>> >>> >>> >>>> On 15 Jun 2017, at 6:46 pm, Ronda Brown <[email protected]> wrote: >>>> >>>> I know, always someone else's fault... Never how stupid I've been!!! Lol >>>> >>>> Sent from Ronni's iPad4 >>>> >>>> >>>>> On 15 Jun 2017, at 4:43 pm, Pat <[email protected]> wrote: >>>>> >>>>> Hi, Ronni, >>>>> >>>>> Thanks very much. >>>>> >>>>> When I started to unravel this problem, I wasn’t sure which big company >>>>> was responsible. I now know it wasn’t Apple (they have totally >>>>> discontinued support for a phone running iOS 7.3). >>>>> >>>>> My conclusion is that I need to go to a Telstra shop with all the Telstra >>>>> passwords and IDs. Dealing with Telstra on the phone is too painful. I >>>>> hope it won’t come to having to reset the phone. >>>>> >>>>> Cheers, >>>>> Pat >>>>> >>>>> >>>>> >>>>> >>>>>> On 15 Jun 2017, at 13:28, Ronni Brown <[email protected]> wrote: >>>>>> >>>>>> >>>>>>> On 15 Jun 2017, at 11:21 am, Pat <[email protected]> wrote: >>>>>>> >>>>>>> I hope this isn’t too far off topic. My husband recharged his iPhone 4 >>>>>>> at a Telstra shop but didn’t know the password or Apple ID because I >>>>>>> have been managing the phone for him on my computer. I tried to unblock >>>>>>> it on the phone itself, but there are too many passwords involved — >>>>>>> Apple and Telstra -- and I didn’t hit on the correct one, which made >>>>>>> the phone even more unresponsive. >>>>>>> >>>>>>> I have just sorted out the ID and password with Apple, but the The >>>>>>> phone is on iOS 7.3 so it is not listed as one of my devices. >>>>>>> >>>>>>> I searched on the Telstra site for info about how to unblock an iPhone, >>>>>>> but everything seemed to be about unlocking a phone. I didn’t buy the >>>>>>> phone from Telstra. The only Unblock iPhone mention on community >>>>>>> support was not relevant to this situation. >>>>>>> >>>>>>> Where do I go from here? I hope someone can help. >>>>>>> TIA, >>>>>>> Pat >>>>>> >>>>>> >>>>>> Hi Pat, >>>>>> >>>>>> I’m having trouble trying to understand what you actually mean… to >>>>>> charge his iPhone he should not have required his Apple ID? >>>>>> Was it the PASSCODE to unlock for the iPhone that your husband did not >>>>>> know? >>>>>> >>>>>> How to Reset iPhone Passcode >>>>>> >>>>>> If you forgot your iPhone passcode you can bypass the lock screen >>>>>> completely and reset the passcode by using iPhone recovery mode. >>>>>> >>>>>> Warning: This will require you to restore your iPhone or iPod touch, >>>>>> this means you’ll lose all data on the device and be back to factory >>>>>> settings. >>>>>> >>>>>> Bypass & Reset the iPhone Passcode >>>>>> • Disconnect the USB cable from the iPhone, leave the other end >>>>>> connected to your Mac/PC >>>>>> • Launch iTunes >>>>>> • Press and hold the Home and Power button on the top of the iPhone to >>>>>> turn off the device >>>>>> • Press and continue to hold the Home button while you reconnect the >>>>>> USB cable to your iPhone, >>>>>> • this will cause the iPhone to turn on >>>>>> • Continue to hold the Home button until an alert message in iTunes >>>>>> appears that an iPhone in recovery mode has been detected >>>>>> Now that the iPhone is in recovery mode, you must restore the device: >>>>>> • From iTunes, look under the “Summary” tab >>>>>> • Click on the “Restore” button within iTunes >>>>>> This will wipe all files, settings, and apps from the iPhone, including >>>>>> the passcode. >>>>>> >>>>>> When the restore is finished, the iPhone will be at the factory >>>>>> settings. At this point you can choose to start from scratch or to >>>>>> restore the iPhone from a backup. >>>>>> >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>> 13-inch MacBook Air (April 2014) >>>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>>>> 8GB 1600MHz LPDDR3 SDRAM >>>>>> 512GB PCIe-based Flash Storage >>>>>> >>>>>> macOS Sierra 10.12.5 >>>>>> >>>>>> >>>>>> >>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>> Settings & Unsubscribe - >>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>> >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Settings & Unsubscribe - >>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
