Re: Netgear D62 00 Router

[Jennifer Lefroy]

Thank you, Neil.  Fortunately, my new router does everything I need.

Regards, Jennifer

On Wed, 22 Jan 2020 at 08:19,  wrote:

> Hi,
>
> I have a friend who teaches IT at a high school and he has shown interest
> in the router if it is still around.
>
> Kevin Lock
>
>
>
> > On 21 Jan 2020, at 5:59 pm, Neil Houghton  wrote:
> >
> >
>
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Re: Netgear D62 00 Router

[Jennifer Lefroy]

Thanks , Alan.  We must mourn there waste together!
Regards,
Jennifer

On Mon, 20 Jan 2020 at 20:10, Alan Smith  wrote:

> Hi Jennifer
>
> I’ve been waiting for responses with interest.  Alas, I think its fate
> must be recycling.  I have a Netgear R6400 ready for burial with other
> unused and unwanted gear.
>
> Cheers
> Alan
>
> > On 20 Jan 2020, at 11:47 am, Jennifer Lefroy 
> wrote:
> >
> > Good Morning,
> >
> > Can anyone suggest a use fro this router or does it just go to
> electronic recycling?
> >
> > Kind regards,]
> > Jennifer
> > -- The WA Macintosh User Group Mailing List --
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Netgear D62 00 Router

[Jennifer Lefroy]

Good Morning,

Can anyone suggest a use fro this router or does it just go to electronic
recycling?

Kind regards,]
Jennifer
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Re: Printer to NBN router

[Jennifer Lefroy]

Thank you so much, Neil. I am in business.
Ronnie, I don’t know why my original request and your answer are not
showing in my in
inbox, but now Neil’s suggestion has worked. Thank you none the less.

Regards,
Jennifer

On Sat, 23 Nov 2019 at 16:38, Jennifer Lefroy 
wrote:

> For some reason, neither my first query nor Ronnie’s reply showed up in my
> inbox.  I will try these methods.  Thank you all,
> Regards
> Jennifer
>
> On Fri, 22 Nov 2019 at 20:31, Neil Houghton  wrote:
>
>> Hi Jennifer,
>>
>>
>>
>> You asked this question back on the 14th and Ronni suggested this site:
>>
>>
>>
>>
>> https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Canon-printer-not-wirelessly-connecting-to-new-TELSTRA-router/td-p/541786
>>
>>
>>
>> which shows quite a few people having similar problems and a couple of
>> solutions that worked for some:
>>
>>
>>
>> Solution 1)
>>
>> I just got connected today with nbn and having same issue connecting to
>> the printer. Then i worked out what i was doing wrong,. Try the following
>> if you havent yet.
>>
>>
>>
>> Go to wlan setting on printerlook for where it says to connect access
>> point. You then have to hold the "Pair" Button on front of the modem while
>> you sel ok on the printer. Hold the "Pair Button to printer says all is
>> connected.  Hope this helps.
>>
>>
>>
>> Solution 2)
>>
>> had the same problem with my canon printer.
>>
>> Here's what I did.
>>
>> On the printer I scrolled through and clicked on WLAN
>>
>> then wireless Lan setup ok
>>
>> then red stop button for other setup option
>>
>> then other setup ok
>>
>> then Advanced set up ok
>>
>> I was then able to select my Telstra access point ok
>>
>> then the security settings there was only one setting in white letters so
>> I scrolled down to that ok
>>
>> then I put in the password that was on my new gateway and then ok and
>> then the problem was solved.
>>
>> I can print and scan to my heart's content.
>>
>> sorry this is not very technical but if you follow the steps it will work
>> and you don't have to reinstall your rpinter.
>>
>>
>>
>>
>>
>> I’m not sure if you missed Ronni’s suggestion or if you have already
>> tried all these with no success?
>>
>>
>>
>> HTH
>>
>>
>>
>>
>>
>> Cheers
>>
>>
>>
>>
>>
>> Neil
>>
>> --
>>
>> Neil R. Houghton
>>
>> Albany, Western Australia
>>
>> Tel: +61 8 9841 6063
>>
>> Email: n...@possumology.com
>>
>>
>>
>>
>>
>> *From: * on behalf of
>> Jennifer Lefroy 
>> *Reply-To: *WAMUG 
>> *Date: *Friday, 22 November 2019 at 18:26
>> *To: *WAMUG 
>> *Subject: *Printer to NBN router
>>
>>
>>
>> Hello Everyone.  Last week NBN was connected and I had no trouble
>> connecting my Mac desktop, iPad and iPhone.  However, despite YouTube
>> tutorials and various suggestions on Google, I have not been able to
>> connect my Canon T8060 printer to the router which was supplied.
>>
>> Can anyone help, please and if so, what further information do I need to
>> give.
>>
>>
>>
>> Regards,
>>
>> Jennifer Lefroy
>>
>>
>>
>> -- The WA Macintosh User Group Mailing List -- Archives - Guidelines -
>> Settings & Unsubscribe -
>> -- The WA Macintosh User Group Mailing List --
>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
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>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
>
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Re: Printer to NBN router

[Jennifer Lefroy]

For some reason, neither my first query nor Ronnie’s reply showed up in my
inbox.  I will try these methods.  Thank you all,
Regards
Jennifer

On Fri, 22 Nov 2019 at 20:31, Neil Houghton  wrote:

> Hi Jennifer,
>
>
>
> You asked this question back on the 14th and Ronni suggested this site:
>
>
>
>
> https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Canon-printer-not-wirelessly-connecting-to-new-TELSTRA-router/td-p/541786
>
>
>
> which shows quite a few people having similar problems and a couple of
> solutions that worked for some:
>
>
>
> Solution 1)
>
> I just got connected today with nbn and having same issue connecting to
> the printer. Then i worked out what i was doing wrong,. Try the following
> if you havent yet.
>
>
>
> Go to wlan setting on printerlook for where it says to connect access
> point. You then have to hold the "Pair" Button on front of the modem while
> you sel ok on the printer. Hold the "Pair Button to printer says all is
> connected.  Hope this helps.
>
>
>
> Solution 2)
>
> had the same problem with my canon printer.
>
> Here's what I did.
>
> On the printer I scrolled through and clicked on WLAN
>
> then wireless Lan setup ok
>
> then red stop button for other setup option
>
> then other setup ok
>
> then Advanced set up ok
>
> I was then able to select my Telstra access point ok
>
> then the security settings there was only one setting in white letters so
> I scrolled down to that ok
>
> then I put in the password that was on my new gateway and then ok and then
> the problem was solved.
>
> I can print and scan to my heart's content.
>
> sorry this is not very technical but if you follow the steps it will work
> and you don't have to reinstall your rpinter.
>
>
>
>
>
> I’m not sure if you missed Ronni’s suggestion or if you have already tried
> all these with no success?
>
>
>
> HTH
>
>
>
>
>
> Cheers
>
>
>
>
>
> Neil
>
> --
>
> Neil R. Houghton
>
> Albany, Western Australia
>
> Tel: +61 8 9841 6063
>
> Email: n...@possumology.com
>
>
>
>
>
> *From: * on behalf of
> Jennifer Lefroy 
> *Reply-To: *WAMUG 
> *Date: *Friday, 22 November 2019 at 18:26
> *To: *WAMUG 
> *Subject: *Printer to NBN router
>
>
>
> Hello Everyone.  Last week NBN was connected and I had no trouble
> connecting my Mac desktop, iPad and iPhone.  However, despite YouTube
> tutorials and various suggestions on Google, I have not been able to
> connect my Canon T8060 printer to the router which was supplied.
>
> Can anyone help, please and if so, what further information do I need to
> give.
>
>
>
> Regards,
>
> Jennifer Lefroy
>
>
>
> -- The WA Macintosh User Group Mailing List -- Archives - Guidelines -
> Settings & Unsubscribe -
> -- The WA Macintosh User Group Mailing List --
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Printer to NBN router

[Jennifer Lefroy]

Hello Everyone.  Last week NBN was connected and I had no trouble
connecting my Mac desktop, iPad and iPhone.  However, despite YouTube
tutorials and various suggestions on Google, I have not been able to
connect my Canon T8060 printer to the router which was supplied.
Can anyone help, please and if so, what further information do I need to
give.

Regards,
Jennifer Lefroy
-- The WA Macintosh User Group Mailing List --
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Printer to NBN router

[Jennifer Lefroy]

Hello Everyone.  Last week NBN was connected and I had no trouble
connecting my Mac desktop, iPad and iPhone.  However, despite YouTube
tutorials and various suggestions on Google, I have not been able to
connect my Canon T8060 printer to the router which was supplied.
Can anyone help, please and if so, what further information do I need to
give.

Regards,
Jennifer Lefroy
-- The WA Macintosh User Group Mailing List --
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Re: iPhone 8 notifications

[Jennifer Lefroy]

Thank you Daniel.  I will try that. I have been off line for a few days so
my apologies for not acknowledging earlier.

Regards,
Jennifer

On Thu, 1 Aug 2019 at 15:16, Daniel Kerr  wrote:

> Hi Jennifer
>
> Do you have “WIFI Calling” showing at the top of the screen (normally near
> the left hand side top where it might show the phone company name? As
> sometimes this can be a bit hit and miss I find for people as well.
> You can also check it in - Settings - Mobile (Or Cellular) - Wi-Fi
> Calling. If On, try setting it to Off and see if it helps.
>
> Another thing can sometimes help those sort of things is a reset of the
> Network Settings.
> You can do this by going to Settings - General - Reset. Choose “Reset
> Network Settings”. (But just that one, none of the others as they wipe
> everything).
> With a Network Reset, you won’t lose any of your data, but if your iPhone
> was on a wireless network, you’ll have to re-join it back to the network.
> Most other settings are fine).
> I had a hiccup with one setting and did the above and found it fixed it,
> so it can be worth a try as well.
>
> Kind regards
> Daniel
>
>  Sent from my iPhone XS 
>
> ---
> Daniel Kerr
> MacWizardry
>
> Phone: 0414 795 960
> Email: 
> Web:   <http://www.macwizardry.com.au>
>
>
> **For everything Apple**
>
> NOTE: Any information provided in this email may be my personal opinion
> and as such should be taken accordingly, and may not be the views of
> MacWizardry. Any information provided does not offer or warrant any form of
> warranty or accept liability. It would be appreciated that if any
> information in this email is to be disseminated, distributed or copied,
> that permission by the author be requested.
>
> > On 1 Aug 2019, at 12:57 pm, Jennifer Lefroy 
> wrote:
> >
> > Thank you, Ronni.  "Do not disturb" is not on.  I think I may just have
> to continue with checking messages and recent calls at frequent intervals.
> This  an iPhone 8 - perhaps time for a new one soon and the problem will be
> solved then!
> >
> > best wishes,
> > Jennifer
> >
> > On Thu, 1 Aug 2019 at 12:32, Ronni Brown  wrote:
> > Hello Jennifer,
> >
> > Do you have "Do Not Disturb" enabled with "Allow Calls From" set to
> "Favorites" or some group of contacts?
> >
> > Kind Regards,
> > Ronni
> >
> >  Ronni Brown’s iPad Pro 12.9-inch 256GB
> >
> >
> > On 1 Aug 2019, at 11:51 am, Jennifer Lefroy 
> wrote:
> >
> >> No.  As I mentioned, the silencer is not on and the difficulties are
> intermittent with no changes happening to switches or settings and, yes, I
> have of course tried restarting it.
> >>
> >> Has anyone else had this problem?  I know of one other person - a
> programmer who worked for Apple and he wasn't able to sort it either.
> >>
> >> On Thu, 1 Aug 2019 at 11:39, Marcus Harris  wrote:
> >> Maybe you’ve accidentally knocked the on/off toggle on the left hand
> side above the volume controls. My wife is often doing that.
> >> 
> >>
> >> Marcus Harris
> >>
> >>
> >>
> >> > On 1 Aug 2019, at 11:04 am, Jennifer Lefroy <
> lefroy.jenni...@gmail.com> wrote:
> >> >
> >> > Good Morning everyone,
> >> >
> >> > I am having difficulties with ring tone notifications for calls and
> text messages.  With no changes to settings, volume control, silencer or
> any other thing I can think of, sometimes the phone rings and sometimes it
> doesn't.  I have tried it with bluetooth off, the "do not disturb" notice
> is off and I the sound on sound and haptics is at its highest. AsI said the
> problem is not constant.
> >> >
> >> > I think I have tried all the relevant suggestions on Google.
> >> >
> >> > Does this mean a visit to Apple or admitting I have a "Friday" phone?
> >> >
> >> > Regards,
> >> > Jennifer Lefroy
> >> > -- The WA Macintosh User Group Mailing List --
> >> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> >> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> >> > Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> >>
> >> -- The WA Macintosh User Group Mailing List --
> >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> >> Settings & 

Re: iPhone 8 notifications

[Jennifer Lefroy]

Thank you, Ronni.  "Do not disturb" is not on.  I think I may just have to
continue with checking messages and recent calls at frequent intervals.
This  an iPhone 8 - perhaps time for a new one soon and the problem will be
solved then!

best wishes,
Jennifer

On Thu, 1 Aug 2019 at 12:32, Ronni Brown  wrote:

> Hello Jennifer,
>
> Do you have "Do Not Disturb" enabled with "Allow Calls From" set to
> "Favorites" or some group of contacts?
>
> Kind Regards,
>
> Ronni
>
>
>  Ronni Brown’s iPad Pro 12.9-inch 256GB
>
>
> On 1 Aug 2019, at 11:51 am, Jennifer Lefroy 
> wrote:
>
> No.  As I mentioned, the silencer is not on and the difficulties are
> intermittent with no changes happening to switches or settings and, yes, I
> have of course tried restarting it.
>
> Has anyone else had this problem?  I know of one other person - a
> programmer who worked for Apple and he wasn't able to sort it either.
>
> On Thu, 1 Aug 2019 at 11:39, Marcus Harris  wrote:
>
>> Maybe you’ve accidentally knocked the on/off toggle on the left hand side
>> above the volume controls. My wife is often doing that.
>> 
>>
>> Marcus Harris
>>
>>
>>
>> > On 1 Aug 2019, at 11:04 am, Jennifer Lefroy 
>> wrote:
>> >
>> > Good Morning everyone,
>> >
>> > I am having difficulties with ring tone notifications for calls and
>> text messages.  With no changes to settings, volume control, silencer or
>> any other thing I can think of, sometimes the phone rings and sometimes it
>> doesn't.  I have tried it with bluetooth off, the "do not disturb" notice
>> is off and I the sound on sound and haptics is at its highest. AsI said the
>> problem is not constant.
>> >
>> > I think I have tried all the relevant suggestions on Google.
>> >
>> > Does this mean a visit to Apple or admitting I have a "Friday" phone?
>> >
>> > Regards,
>> > Jennifer Lefroy
>> > -- The WA Macintosh User Group Mailing List --
>> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>> > Settings & Unsubscribe - <
>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>>
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>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
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Re: iPhone 8 notifications

[Jennifer Lefroy]

No.  As I mentioned, the silencer is not on and the difficulties are
intermittent with no changes happening to switches or settings and, yes, I
have of course tried restarting it.

Has anyone else had this problem?  I know of one other person - a
programmer who worked for Apple and he wasn't able to sort it either.

On Thu, 1 Aug 2019 at 11:39, Marcus Harris  wrote:

> Maybe you’ve accidentally knocked the on/off toggle on the left hand side
> above the volume controls. My wife is often doing that.
> 
>
> Marcus Harris
>
>
>
> > On 1 Aug 2019, at 11:04 am, Jennifer Lefroy 
> wrote:
> >
> > Good Morning everyone,
> >
> > I am having difficulties with ring tone notifications for calls and text
> messages.  With no changes to settings, volume control, silencer or any
> other thing I can think of, sometimes the phone rings and sometimes it
> doesn't.  I have tried it with bluetooth off, the "do not disturb" notice
> is off and I the sound on sound and haptics is at its highest. AsI said the
> problem is not constant.
> >
> > I think I have tried all the relevant suggestions on Google.
> >
> > Does this mean a visit to Apple or admitting I have a "Friday" phone?
> >
> > Regards,
> > Jennifer Lefroy
> > -- The WA Macintosh User Group Mailing List --
> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> > Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
> -- The WA Macintosh User Group Mailing List --
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iPhone 8 notifications

[Jennifer Lefroy]

Good Morning everyone,

I am having difficulties with ring tone notifications for calls and text
messages.  With no changes to settings, volume control, silencer or any
other thing I can think of, sometimes the phone rings and sometimes it
doesn't.  I have tried it with bluetooth off, the "do not disturb" notice
is off and I the sound on sound and haptics is at its highest. AsI said the
problem is not constant.

I think I have tried all the relevant suggestions on Google.

Does this mean a visit to Apple or admitting I have a "Friday" phone?

Regards,
Jennifer Lefroy
-- The WA Macintosh User Group Mailing List --
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Re: Rules Mac Mail

[Jennifer Lefroy]

Thank you Ronni, I have been in Rottnest, hence the delay in replying, but
I will go carefully through the procedure you have detailed to make sure
all is covered. I am not sure if that will obviate my question about the
request for a description.  (I notice I didn't check that original email
and typed in a mysterious "toad Ewell)

I note too that spam appears in mail on my  iPad or phone which does not
come onto my Mac desktop even as junk.

Best wishes,
Jennifer

On Fri, 21 Jun 2019 at 13:12, Ronda Brown  wrote:

> Hi Jennifer,
>
> For spam that does make it as far as your Mac, Mail’s built-in junk mail
> filter is your next line of defence.
> But you have to turn it on and set it correctly for it to be of any use.
>
> Did you originally set up *Junk Mail* in Mail?  *Mail > Preferences -
> Junk Mail?*
> If not Follow these steps:
>
> • Go Mail > Preferences > Junk Mail.
>
> • Make sure “Enable junk mail filtering” is checked.
>
> • Under “When junk mail arrives,” select “Move it to the Junk mailbox.”
>
> • Make sure these checkboxes are checked:
>
> • ‣  “Sender of message is in my Contacts”
>
> • ‣  “Sender of message is in my Previous Recipients”
>
> These will help prevent Mail from misidentifying legitimate messages as
> spam.
>
> 5. Uncheck “Message is addressed using my full name.”
>
>
> You will then need to *Train Your Junk Mail Filter*
>
> Mail’s Junk Mail filter gets smarter and more accurate as you use it— but
> only if you tell it the truth! That means always correcting it when it
> makes a mistake.
> If Mail fails to move a spam message to Junk, select it and click the
> Junk  [image: page130image3806464]button on the toolbar.
>
> In addition, scan your Junk mailbox every few days or so to make sure Mail
> hasn’t mistakenly marked a good message as spam. If you find a
> legitimate message, select it, click the Not Junk  [image:
> page130image1818400]button on the toolbar or click the Move to Inbox
> button at the top of the message; either way, Mail both marks the message
> as *Not Junk* *and returns it to your Inbox*. (If you don’t see the Junk  
> [image:
> page130image1808096]or Not Junk  [image: page130image3810944]button,
> that’s because they’re the same button—the name changes depending on
> whether Mail thinks the selected message is spam or not.)
>
> Kind regards,
>
> Ronni
>
> On 21 Jun 2019, at 11:41 am, Jennifer Lefroy 
> wrote:
>
> Thank you Ronni, but I use gmail only for WAMUG.  I use Mac Mail for my
> other two accounts for which I need the rules I think.
>
> Kind regards,
> Jennifer
>
> On Fri, 21 Jun 2019 at 06:51, Ronda Brown  wrote:
>
>> Hi Jennifer,
>>
>> You are using Gmail so you shouldn’t have to wait until your email
>> arrives in Mail to filter out spam.
>> Gmail spam filtering happens server-side ‘behind the scenes’.
>> If you find a message in your Junk mailbox that Gmail has incorrectly
>> marked as spam, you can simply drag it to your Inbox and Gmail will then be
>> less likely to filter out a similar message in the future.
>>
>> You can Mark the email as Spam in Gmail. 1. Select the email -2. Click
>> Report spam
>> Note: When you click Report spam or manually move an email into your Spam
>> folder, Google will receive a copy of the email and may analyze it to help
>> protect users from spam and abuse.
>>
>>
>> https://support.google.com/mail/answer/1366858?co=GENIE.Platform%3DDesktop=en=2
>> >
>>
>> Kind regards,
>>
>> Ronni
>>
>> *13-inch MacBook Air (April 2014)*
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>>
>> macOS High Sierra 10.13.6
>>
>> On 20 Jun 2019, at 6:21 pm, Jennifer Lefroy 
>> wrote:
>>
>> Good Evening Everyone,  I have been trying to set yet another rule for
>> moving incoming spam to junk, but I am being asked to put in a description
>> at the toad Ewell as the individual condition.  I don't remember doing this
>> before and have not been able to find on Google what it refers to.  Can
>> anyone help, please?
>>
>> Regards,
>> Jennifer Lefroy
>> -- The WA Macintosh User Group Mailing List --
>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>> Settings & Unsubscribe - <
>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>>
>>
>>
>
>
>
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
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> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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Re: Rules Mac Mail

[Jennifer Lefroy]

Thank you Ronni, but I use gmail only for WAMUG.  I use Mac Mail for my
other two accounts for which I need the rules I think.

Kind regards,
Jennifer

On Fri, 21 Jun 2019 at 06:51, Ronda Brown  wrote:

> Hi Jennifer,
>
> You are using Gmail so you shouldn’t have to wait until your email arrives
> in Mail to filter out spam.
> Gmail spam filtering happens server-side ‘behind the scenes’.
> If you find a message in your Junk mailbox that Gmail has incorrectly
> marked as spam, you can simply drag it to your Inbox and Gmail will then be
> less likely to filter out a similar message in the future.
>
> You can Mark the email as Spam in Gmail. 1. Select the email -2. Click
> Report spam
> Note: When you click Report spam or manually move an email into your Spam
> folder, Google will receive a copy of the email and may analyze it to help
> protect users from spam and abuse.
>
>
> https://support.google.com/mail/answer/1366858?co=GENIE.Platform%3DDesktop=en=2
> >
>
> Kind regards,
>
> Ronni
>
> *13-inch MacBook Air (April 2014)*
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
>
> macOS High Sierra 10.13.6
>
> On 20 Jun 2019, at 6:21 pm, Jennifer Lefroy 
> wrote:
>
> Good Evening Everyone,  I have been trying to set yet another rule for
> moving incoming spam to junk, but I am being asked to put in a description
> at the toad Ewell as the individual condition.  I don't remember doing this
> before and have not been able to find on Google what it refers to.  Can
> anyone help, please?
>
> Regards,
> Jennifer Lefroy
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
>
>
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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Rules Mac Mail

[Jennifer Lefroy]

Good Evening Everyone,  I have been trying to set yet another rule for
moving incoming spam to junk, but I am being asked to put in a description
at the toad Ewell as the individual condition.  I don't remember doing this
before and have not been able to find on Google what it refers to.  Can
anyone help, please?

Regards,
Jennifer Lefroy
-- The WA Macintosh User Group Mailing List --
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Re: Spam on devices

[Jennifer Lefroy]

Thank you, Ronnie.

On Tue, 13 Nov 2018 at 18:35, Ronni Brown  wrote:

> Hi Jennifer,
>
> Spammers are getting smarter, and as long as they have your right server
> address, it doesn’t matter what name.
> All you can do especially in POP email accounts in iOS12 is Mark the Spam
> messages as Junk & have move them to Junk:
>
> *Moving Spam Emails to the Junk Folder*
> The iOS Mail app offers a couple of ways to move mail to a Junk
> folder—even in bulk.
> Among the convenient features that come with an email account that is
> web-based is spam filtering right at the server.
> Moving mail to the Junk folder in iOS Mail notifies the spam filter at the
> server that it missed an unwanted spam email, so it can stop it next time.
>
> To move a message to an account's Junk folder in iOS, open the inbox that
> contains the email:
> With the spam message open:
>
>1. Tap the *flag* button.
>2. Select *Move to Junk* from the menu.
>
> In the message list:
>
>1. Swipe across the message from the right to left just enough to
>reveal the *More* menu.
>2. Tap *More*
>3. Select *Mark*
>4. Select *Move to Junk*
>[image: 120980b1-08f3-4fec-8d9a-f9faf62aaf2b.gif]
>
>Cheers,
>Ronni
>
>*13-inch MacBook Air (April 2014)*
>1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>8GB 1600MHz LPDDR3 SDRAM
>    512GB PCIe-based Flash Storage
>
>macOS High Sierra 10.13.6
>
>
>
> On 13 Nov 2018, at 5:28 pm, Jennifer Lefroy 
> wrote:
>
> Thank you Ronnie.  The spam mail is coming into POP accounts .  The mail
> is from various addresses and so the rules I have set up on my computer
> refer to subject and words in the content.
> How is it that my ISP sends them although the user names they are sent to
> are not mine?
>
> Regards,
> Jennifer
>
> On Tue, 13 Nov 2018 at 15:49, Ronni Brown  wrote:
>
>> Hi Jennifer,
>>
>> If you block the Address in Mail on your computer, mail on iPhone/iPad
>> should not receive any mail messages from that Address.
>> What type of email account is the Spam coming to?
>>
>> Cheers,
>> Ronni
>>
>> *13-inch MacBook Air (April 2014)*
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>>
>> macOS High Sierra 10.13.6
>>
>> On 13 Nov 2018, at 12:32 pm, Jennifer Lefroy 
>> wrote:
>>
>> Every time I use email (not gmail) on my iPad or iPhone, it is cluttered
>> with spam, all from names beginning with A and all containing graphic
>> photos.  They have the right server address, but not the correct user name.
>> I have successfully blocked them on my Mac desktop through mail rules. The
>> server says it cannot help.  Is there any solution apart from cancelling
>> that email account?
>>
>> I will be grateful for any suggestion.
>> Regards,
>> Jennifer Lefroy
>> -- The WA Macintosh User Group Mailing List --
>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>> Settings & Unsubscribe - <
>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>>
>>
>>
>
> -- The WA Macintosh User Group Mailing List --
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Re: Spam on devices

[Jennifer Lefroy]

Thank you Ronnie.  The spam mail is coming into POP accounts .  The mail is
from various addresses and so the rules I have set up on my computer refer
to subject and words in the content.
How is it that my ISP sends them although the user names they are sent to
are not mine?

Regards,
Jennifer

On Tue, 13 Nov 2018 at 15:49, Ronni Brown  wrote:

> Hi Jennifer,
>
> If you block the Address in Mail on your computer, mail on iPhone/iPad
> should not receive any mail messages from that Address.
> What type of email account is the Spam coming to?
>
> Cheers,
> Ronni
>
> *13-inch MacBook Air (April 2014)*
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
>
> macOS High Sierra 10.13.6
>
> On 13 Nov 2018, at 12:32 pm, Jennifer Lefroy 
> wrote:
>
> Every time I use email (not gmail) on my iPad or iPhone, it is cluttered
> with spam, all from names beginning with A and all containing graphic
> photos.  They have the right server address, but not the correct user name.
> I have successfully blocked them on my Mac desktop through mail rules. The
> server says it cannot help.  Is there any solution apart from cancelling
> that email account?
>
> I will be grateful for any suggestion.
> Regards,
> Jennifer Lefroy
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
>
>
>
> -- The WA Macintosh User Group Mailing List --
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Spam on devices

[Jennifer Lefroy]

Every time I use email (not gmail) on my iPad or iPhone, it is cluttered
with spam, all from names beginning with A and all containing graphic
photos.  They have the right server address, but not the correct user name.
I have successfully blocked them on my Mac desktop through mail rules. The
server says it cannot help.  Is there any solution apart from cancelling
that email account?

I will be grateful for any suggestion.
Regards,
Jennifer Lefroy
-- The WA Macintosh User Group Mailing List --
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Re: Netgear email

[Jennifer Lefroy]

Thank you, Tim.

Regards,
Jennifer

On Sat, 29 Sep 2018 at 17:53, Tim Law  wrote:

> Perhaps the Netgear site will help you>
>
> https://www.netgear.com/support/download/
>
> Tim
>
>
> > On 29 Sep 2018, at 5:14 pm, Jennifer Lefroy 
> wrote:
> >
> > Good afternoon.  Is the notification of a security firmware update from
> Netgear genuine or scam?
> >
> > Many thanks,
> > Jennifer Lefroy
> > -- The WA Macintosh User Group Mailing List --
> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> > Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
> -- The WA Macintosh User Group Mailing List --
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> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
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Netgear email

[Jennifer Lefroy]

Good afternoon.  Is the notification of a security firmware update from
Netgear genuine or scam?

Many thanks,
Jennifer Lefroy
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Re: Mailbox transfer

[Jennifer Lefroy]

Thank you, Ronni.  The control click method sorted the problem. So simple
when you are told how!

Kind regards,
Jennifer

On 23 July 2018 at 13:00, Ronda Brown  wrote:

> Hi Jennifer,
>
> Are you using High Sierra Apple Mail?
>  IMAP or POP Account?
> Are all the Mailboxes created in ‘On My Mac’?
>
> Have you tried - Control-click a message, choose Move To, then choose a
> mailbox?
>
> Cheers,
> Ronni
>
>  Ronni Brown’s iPad Pro 12.9-inch 256GB
>
>
> > On 23 Jul 2018, at 10:28 am, Jennifer Lefroy 
> wrote:
> >
> > Good Morning,
> > I have created a new mailbox, but when I drag an email from the inbox to
> it, it disappears.  I can drag emails successfully to other created
> mailboxes.
> >
> > I would be grateful for help.
> >
> > Regards,
> >
> > Jennifer
> > -- The WA Macintosh User Group Mailing List --
> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> > Settings & Unsubscribe - <http://lists.wamug.org.au/
> listinfo/wamug.org.au-wamug>
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> listinfo/wamug.org.au-wamug>
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Mailbox transfer

[Jennifer Lefroy]

Good Morning,
I have created a new mailbox, but when I drag an email from the inbox to
it, it disappears.  I can drag emails successfully to other created
mailboxes.

I would be grateful for help.

Regards,

Jennifer
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Anti virus software

[Jennifer Lefroy]

I was told by mu server - Zettanet - that I should have antivirus software
installed.  What is the latest recommendation, please/

Kind regards,
Jennifer Lefroy
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Re: Strange Start Up

[Jennifer Lefroy]

Thank you, Ronni.  It is good to understand the process and to be reassured
nothing untoward is happening.

all good wishes,
Jennifer

On 9 January 2018 at 11:55, Ronda Brown <ro...@mac.com> wrote:

> Hello Jennifer,
> A update was installing & it had to complete before startup could happen.
> You probably have Automatic Downloads turned on your Mac
>
> *How to turn on — or turn off — automatic downloads on your Mac*
>
>
>1. 1. Launch the Mac App Store on your Mac.
>2. 2. Click on App Store in the menubar.
>3. 3. Click on Preferences in the dropdown menu.
>4.
>
>4. Check the box to the left of Download newly available updates in
>the background.
>
>To disable background updates, repeat the same process and uncheck the
>box.
>
>Should I leave background downloads on?
>
>If you hate waiting for updates to download, then yes. Then, whenever
>you want to update, it'll be ready and waiting for you. Apple will never
>install an update without your express permission — or action! — but
>they'll make sure you don't have to wait when you want to install it.
>
>If you have limited bandwidth or you don't want to update to newer
>version — for example if you're running a production system and need to
>wait for apps or drivers to update first — then no. Leave it unchecked and
>only download when you're sure you really want to.
>
>Kind regards,
>
>Ronni
>
>Sent from Ronni's iPhone 7 Plus
>
>
> On 9 Jan 2018, at 9:54 am, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
>
> Today the start up of my Mac desk top (new at the end of Nov 2017) the
> start up showing start up bar was interrupted and then reappeared with the
> message "Installation in Progress. Calculating Time Remaining.  It then
> took probably 10 to 15 mins before the desktop appeared.  Why did this
> happen and does it matter?
>
> Thank you for the reminder about dues, Stephen ad Ronni, and a satisfying
> 2018 to everyone.
>
> Many hanks,
> Jennifer
>
>
>
> -- The WA Macintosh User Group Mailing List --
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> listinfo/wamug.org.au-wamug>
>
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Strange Start Up

[Jennifer Lefroy]

Today the start up of my Mac desk top (new at the end of Nov 2017) the
start up showing start up bar was interrupted and then reappeared with the
message "Installation in Progress. Calculating Time Remaining.  It then
took probably 10 to 15 mins before the desktop appeared.  Why did this
happen and does it matter?

Thank you for the reminder about dues, Stephen ad Ronni, and a satisfying
2018 to everyone.

Many hanks,
Jennifer
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Re: transfer of videos

[Jennifer Lefroy]

Thank you, Ronni.  That worked immediately. (It is a 5 year old great niece
earning her judo white belt!)
 Have a great Christmas,
Jennifer

On 6 December 2017 at 15:33, Ronni Brown <ro...@mac.com> wrote:

> Hi Jennifer,
>
> Does the video show in the body of the email message?
> If so *Control-Click* on it and *’View as Icon’*.
> Then you can drag and drop the video onto Photos icon in the Dock and it
> will import into Videos in Photos.
>
> Cheers,
> Ronni
>
> *13-inch MacBook Air (April 2014)*
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
>
> macOS High Sierra 10.13.1
>
>
> On 5 Dec 2017, at 3:18 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
>
> I used to be able to drag videos from emails into an album in Photos.  Now
> on a new iMac with High Sierra 10.13.1 I can no longer do this although I
> can still drag photos.  Can anyone help?
>
> Many thanks
> Jennifer
>
>
>
>
>
> -- The WA Macintosh User Group Mailing List --
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> listinfo/wamug.org.au-wamug>
>
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transfer of videos

[Jennifer Lefroy]

I used to be able to drag videos from emails into an album in Photos.  Now
on a new iMac with High Sierra 10.13.1 I can no longer do this although I
can still drag photos.  Can anyone help?

Many thanks
Jennifer
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Re: System Preferences

[Jennifer Lefroy]

Hello Ronni,

I can see your first line in my inbox, but for some reason the email won't
open in full.  I can see the support information and will access that.  I
would be grateful if you would send your response again.

Thank you,
Jennifer

On 27 May 2017 at 09:25, Jennifer Lefroy <lefroy.jenni...@gmail.com> wrote:

> Thank you, Ronni.  I have no idea how or when I selected iCloud drive.  I
> don't know what it does for me and would be happy to get rid of it.  As you
> see, even to talk of a low level of competence is probably an exaggeration
> of my skills so I do appreciate your and other people's patience.
>
> regards,
> Jennifer
>
> On 26 May 2017 at 22:05, Ronni Brown <ro...@mac.com> wrote:
>
>> Hi Jennifer,
>>
>> You can still access System Preferences from the Apple Logo > System
>> Preferences. Exactly as you did in previous OS X systems.
>> The Window you are  seeing is in System Preferences > iCloud.
>> Just click the back Arrow < in that iCloud window to go back to see the
>> whole System Preferences window.
>>
>> Why have you selected to use iCloud Drive?
>>
>> Cheers,
>> Ronni
>>
>> *13-inch MacBook Air (April 2014)*
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>>
>> macOS Sierra 10.12.5
>>
>>
>> On 26 May 2017, at 5:40 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
>> wrote:
>>
>> Previously, when choosing System Preferences under the apple emblem top
>> left, there was a window with groups of elements where it was possible to
>> choose between  the printer, mouse, desk top etc. and select options within
>> them.  I can no longer find a way to access this, but instead have a window
>> with account settings on one side and iCloud Drive, Photos, Mail etc with
>> check boxes next to them.  I think the change must be due either to
>> updating to Sierra or accessing iCloud.
>>
>> I also have trouble with the screen sliding away left to the desktop
>> until I click whatever app I am using in the dock .
>>
>> I suspect Sierra and the Cloud have taken me beyond my level of
>> competence which is pretty minimal.  Can anyone help?
>>
>> Many Thanks,
>>  Jennifer
>>
>>
>>
>>
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>
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Re: System Preferences

[Jennifer Lefroy]

Thank you, Ronni.  I have no idea how or when I selected iCloud drive.  I
don't know what it does for me and would be happy to get rid of it.  As you
see, even to talk of a low level of competence is probably an exaggeration
of my skills so I do appreciate your and other people's patience.

regards,
Jennifer

On 26 May 2017 at 22:05, Ronni Brown <ro...@mac.com> wrote:

> Hi Jennifer,
>
> You can still access System Preferences from the Apple Logo > System
> Preferences. Exactly as you did in previous OS X systems.
> The Window you are  seeing is in System Preferences > iCloud.
> Just click the back Arrow < in that iCloud window to go back to see the
> whole System Preferences window.
>
> Why have you selected to use iCloud Drive?
>
> Cheers,
> Ronni
>
> *13-inch MacBook Air (April 2014)*
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
>
> macOS Sierra 10.12.5
>
>
> On 26 May 2017, at 5:40 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
>
> Previously, when choosing System Preferences under the apple emblem top
> left, there was a window with groups of elements where it was possible to
> choose between  the printer, mouse, desk top etc. and select options within
> them.  I can no longer find a way to access this, but instead have a window
> with account settings on one side and iCloud Drive, Photos, Mail etc with
> check boxes next to them.  I think the change must be due either to
> updating to Sierra or accessing iCloud.
>
> I also have trouble with the screen sliding away left to the desktop until
> I click whatever app I am using in the dock .
>
> I suspect Sierra and the Cloud have taken me beyond my level of competence
> which is pretty minimal.  Can anyone help?
>
> Many Thanks,
>  Jennifer
>
>
>
>
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System Preferences

[Jennifer Lefroy]

Previously, when choosing System Preferences under the apple emblem top
left, there was a window with groups of elements where it was possible to
choose between  the printer, mouse, desk top etc. and select options within
them.  I can no longer find a way to access this, but instead have a window
with account settings on one side and iCloud Drive, Photos, Mail etc with
check boxes next to them.  I think the change must be due either to
updating to Sierra or accessing iCloud.

I also have trouble with the screen sliding away left to the desktop until
I click whatever app I am using in the dock .

I suspect Sierra and the Cloud have taken me beyond my level of competence
which is pretty minimal.  Can anyone help?

Many Thanks,
 Jennifer
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Re: Router dropping out

[Jennifer Lefroy]

Thank you very much for your attention, Ronni.  My connection has now been
stable for 24 hours and I am hoping that it will remain so.  I am afraid
your instructions lie well outside my competence: I just followed the
Installation Genie.  If things go wrong again I will need Macwizardry
instead of the genie!

Kind regards,
Jennifer

On 1 April 2017 at 07:58, Ronda Brown <ro...@mac.com> wrote:

> Hi Jennifer,
>
> Without knowing any details how you have setup the Dual-Band network or
> your ISP.
> Are you using PPPoE or PPPoA?
> What MTU setting do you have set?
>
> The normal MTU (Maximum Transmit Unit) value for most non-PPPoA is 1500
> bytes, or 1492 Bytes for PPPoE connections. For some ISPs you may need to
> reduce the MTU.
> I have found sometimes the most stable connection for PPPoE is around MTU
> 1400 on Netgear Routers
>
> You could try:
> Log into the Router using a web browser
> Then Go to Advanced setup, and go to WAN setup, and set the MTU at 1400
> Power cycle all
> Then test if you can keep the connection.
> If you can keep a solid connection at 1400 you can experiment with
> increasing to 1492
>
> Cheers,
> Ronni
> Sent from Ronni's iPad4
>
>
> > On 31 Mar 2017, at 5:18 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
> >
> > Good afternoon,
> > I have been having problems with my internet connection dropping out
> since moving house - only a few hundred metres -  two months ago.  Telstra
> eventually improved matters by locating a resistance, but I am in an old
> area with old copper wiring and I am quite a distance from the exchange
> which Telstra says makes for difficulties.  A few days ago, I could not
> connect with my router at all and so bought a new one: Netgear Nighthawk
> VDSL/ADSL as I have been notified of NBN installation between April and
> August.  I managed to set it up and my iPad and iPhone connected but not my
> Mac desktop.  I asked my provider for help, but the technician only
> succeeded in losing the connections with the iPad and iPhone.  In
> frustration, I turned everything else and overnight the magic happened and
> everything including my desktop was connected this morning.  However, later
> in the day, I lost connection and trying to reconnect, the password was not
> accepted.  I turned everything off for a few hours an
>  d I am now back online.  I believe my provider had problems at their end
> for a short time only.
> >
> > Does any one have any advice or possible explanation or do I just thole
> the dropping in and out till NBN arrives?
> >
> > Kind regards,
> > Jennifer
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Router dropping out

[Jennifer Lefroy]

Good afternoon,
I have been having problems with my internet connection dropping out since
moving house - only a few hundred metres -  two months ago.  Telstra
eventually improved matters by locating a resistance, but I am in an old
area with old copper wiring and I am quite a distance from the exchange
which Telstra says makes for difficulties.  A few days ago, I could not
connect with my router at all and so bought a new one: Netgear Nighthawk
VDSL/ADSL as I have been notified of NBN installation between April and
August.  I managed to set it up and my iPad and iPhone connected but not my
Mac desktop.  I asked my provider for help, but the technician only
succeeded in losing the connections with the iPad and iPhone.  In
frustration, I turned everything else and overnight the magic happened and
everything including my desktop was connected this morning.  However, later
in the day, I lost connection and trying to reconnect, the password was not
accepted.  I turned everything off for a few hours and I am now back
online.  I believe my provider had problems at their end for a short time
only.

Does any one have any advice or possible explanation or do I just thole the
dropping in and out till NBN arrives?

Kind regards,
Jennifer
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Re: saving attachments

[Jennifer Lefroy]

Thank you, Ronni.  I have saved now and so easy when you know how! Your
reply for some reason didn't show up, but I have been having lots of
internet problems in the last few days so that may be why.

Kind regards,
Jennifer

On 20 March 2017 at 12:03, Ronda Brown <ro...@mac.com> wrote:

> Hi Jennifer,
>
> I answered your question last Wednesday with my reply to WAMUG, did you
> not see my reply?
>
> This is what was in my reply:
> 1. Save the attachment
> 2. In the resulting Window - Click on the little arrow (right side)
> 3. Which then shows an extended Finder window dialogue - Save As: x
> 4. Scroll to the Folder in Documents you wish to save the attachment to
> 5. Then click ‘Save’
>
> If you don't understand, I can send you a screenshot Offlist if you wish.
>
> Kind regards,
> Ronni
>
> Sent from Ronni's iPad4
>
>
> On 20 Mar 2017, at 11:56 am, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
>
> Thank you, Neil.  I do indeed mean folders within the system Documents
> folder.  Can anyone help?
>
> Regards, Jennifer
>
> On 15 March 2017 at 19:05, Neil Houghton <n...@possumology.com> wrote:
>
>> I would think by “documents” Jennifer means the system “Documents” folder
>>  ;o)
>>
>>
>> I’m yet to engage with Sierra – so can offer no insight
>>
>>
>>
>> Neil
>> --
>> Neil R. Houghton
>> Albany, Western Australia
>> Tel: +61 8 9841 6063 <+61%208%209841%206063>
>> Email: n...@possumology.com
>>
>>
>>
>>
>> on 15/3/17 5:14 PM, Stephen Chape at chap...@bigpond.com wrote:
>>
>> Hi Jennifer
>> I am sure you mean folders within folders ?
>> I have never had that issue.
>> Are you confusing folders with documents ?
>>
>>
>> On 15 Mar 2017, at 4:52 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
>> wrote:
>>
>> Since installing Sierra, I can no longer save email attachments to
>> folders within documents unless it is a recently used folder.  If I have
>> not recently used the folder, Documents is the closest option.  Can anyone
>> tell me what I should be doing, please?
>>
>> Regards,
>> Jennifer
>>
>>
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Re: saving attachments

[Jennifer Lefroy]

Thank you, Neil.  I do indeed mean folders within the system Documents
folder.  Can anyone help?

Regards, Jennifer

On 15 March 2017 at 19:05, Neil Houghton <n...@possumology.com> wrote:

> I would think by “documents” Jennifer means the system “Documents” folder
>  ;o)
>
>
> I’m yet to engage with Sierra – so can offer no insight
>
>
>
> Neil
> --
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063 <+61%208%209841%206063>
> Email: n...@possumology.com
>
>
>
>
> on 15/3/17 5:14 PM, Stephen Chape at chap...@bigpond.com wrote:
>
> Hi Jennifer
> I am sure you mean folders within folders ?
> I have never had that issue.
> Are you confusing folders with documents ?
>
>
> On 15 Mar 2017, at 4:52 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
>
> Since installing Sierra, I can no longer save email attachments to folders
> within documents unless it is a recently used folder.  If I have not
> recently used the folder, Documents is the closest option.  Can anyone tell
> me what I should be doing, please?
>
> Regards,
> Jennifer
>
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>
>
>
> Regards,
> Stephen Chape
>
>
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saving attachments

[Jennifer Lefroy]

Since installing Sierra, I can no longer save email attachments to folders
within documents unless it is a recently used folder.  If I have not
recently used the folder, Documents is the closest option.  Can anyone tell
me what I should be doing, please?

Regards,
Jennifer
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Re: Printer set up

[Jennifer Lefroy]

So far so good, thank you, Ronni, apart from a problem with the Telstra
line - nothing to do with the Mac or the router.  However, it may mean I
discover some things once that resistance is fixed.
Jennifer


On 25 February 2017 at 18:54, Ronda Brown <ro...@mac.com> wrote:

> Is your Mail and everything else working correctly in Sierra now?
>
>
> Sent from Ronni's iPad4
>
>
> On 25 Feb 2017, at 6:15 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
>
> Thank you both very much.  I thought I had done all required, but all goes
> well now after carrying out your instructions.
> Sometimes I think it's my brain that needs the driver upgrade!
>
> Kind Regards
> Jennifer
>
> On 25 February 2017 at 16:53, Ronda Brown <ro...@mac.com> wrote:
>
>> Jennifer, go to this link and you can see my reply also.
>> http://www.mail-archive.com/wamug@wamug.org.au/msg80391.html
>>
>> Sent from Ronni's iPad4
>>
>>
>> On 25 Feb 2017, at 4:22 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
>> wrote:
>>
>> When I look at sent, I can see that Stephen Chape has replied, but there
>> is no content there and there is nothing at all in the in box. My original
>> inquiry isn't in the inbox either.   Is it possible to reply direct about
>> both issues, please?  I am not sure if Sierra upgrade is the problem.  Many
>> thanks.
>>
>> Jennifer
>>
>> On 24 February 2017 at 17:37, Jennifer Lefroy <lefroy.jenni...@gmail.com>
>> wrote:
>>
>>> Since upgrading to Sierra on my iMac, my printer is not connected. It is
>>> a Cannon TS5060.  I have tried unsuccessfully to set up for Sierra, with
>>> wireless connection. It gets as far as Step 2 "searching for printer on
>>> network" and then reverts to the Printer selection list.  I have checked
>>> that the correct printer is selected in Preferences.
>>>
>>> Does anyone have a suggestion?
>>>
>>> Thank you,
>>> Jennifer
>>>
>>
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>>
>>
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>
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Re: Printer set up

[Jennifer Lefroy]

Thank you both very much.  I thought I had done all required, but all goes
well now after carrying out your instructions.
Sometimes I think it's my brain that needs the driver upgrade!

Kind Regards
Jennifer

On 25 February 2017 at 16:53, Ronda Brown <ro...@mac.com> wrote:

> Jennifer, go to this link and you can see my reply also.
> http://www.mail-archive.com/wamug@wamug.org.au/msg80391.html
>
> Sent from Ronni's iPad4
>
>
> On 25 Feb 2017, at 4:22 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
>
> When I look at sent, I can see that Stephen Chape has replied, but there
> is no content there and there is nothing at all in the in box. My original
> inquiry isn't in the inbox either.   Is it possible to reply direct about
> both issues, please?  I am not sure if Sierra upgrade is the problem.  Many
> thanks.
>
> Jennifer
>
> On 24 February 2017 at 17:37, Jennifer Lefroy <lefroy.jenni...@gmail.com>
> wrote:
>
>> Since upgrading to Sierra on my iMac, my printer is not connected. It is
>> a Cannon TS5060.  I have tried unsuccessfully to set up for Sierra, with
>> wireless connection. It gets as far as Step 2 "searching for printer on
>> network" and then reverts to the Printer selection list.  I have checked
>> that the correct printer is selected in Preferences.
>>
>> Does anyone have a suggestion?
>>
>> Thank you,
>> Jennifer
>>
>
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Re: Printer set up

[Jennifer Lefroy]

When I look at sent, I can see that Stephen Chape has replied, but there is
no content there and there is nothing at all in the in box. My original
inquiry isn't in the inbox either.   Is it possible to reply direct about
both issues, please?  I am not sure if Sierra upgrade is the problem.  Many
thanks.

Jennifer

On 24 February 2017 at 17:37, Jennifer Lefroy <lefroy.jenni...@gmail.com>
wrote:

> Since upgrading to Sierra on my iMac, my printer is not connected. It is a
> Cannon TS5060.  I have tried unsuccessfully to set up for Sierra, with
> wireless connection. It gets as far as Step 2 "searching for printer on
> network" and then reverts to the Printer selection list.  I have checked
> that the correct printer is selected in Preferences.
>
> Does anyone have a suggestion?
>
> Thank you,
> Jennifer
>
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Printer set up

[Jennifer Lefroy]

Since upgrading to Sierra on my iMac, my printer is not connected. It is a
Cannon TS5060.  I have tried unsuccessfully to set up for Sierra, with
wireless connection. It gets as far as Step 2 "searching for printer on
network" and then reverts to the Printer selection list.  I have checked
that the correct printer is selected in Preferences.

Does anyone have a suggestion?

Thank you,
Jennifer
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Rules in email

[Jennifer Lefroy]

My husband and I share an email address but have our own computers.  If I
make a rule in the preferences on his computer will it also block them on
mine. (I find myself able to convince myself of both possibilities!)  Sorry
to be so dim.

Christmas greetings to al Wamuggers and best wishes for 2016,
Jennifer
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failed post

[Jennifer Lefroy]

I sent a post  subject "Rules in email" earlier today.  It does not appear
int the inbox, and when I look in "Sent Mail" I see it and half of a
reply.  There is no reply in Inbox.  Any suggestions about how to access
the reply.

Regards,
Jennifer
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Re: Second email address problems

[Jennifer Lefroy]

Thank you all very much.  I am now set up properly and have learned several
things into the bargain.

With best wishes,
Jennifer.

On 13 July 2015 at 10:46, Kaye and Geoff k...@kgweb.org.au wrote:

 Hello Jennifer

 On 12/07/2015, at 6:29 PM, Jennifer Lefroy wrote:

  I should add that I have sent successfully  a message to our first
 address and it appears in that mailbox, but there is no way of knowing this
 otherwise.

 You can check that the email account is set up correctly by your ISP (and
 that you have the correct password) by using webmail to access the account.
 I presume that your ISP provides webmail - I do not know of any who do not.

 First send a test message to your new email address and then use webmail
 to see if it has been received. Your ISP's web site should have
 instructions for using webmail if you have not used it before - it is
 similar to Gmail so you should be able to work it out.

 If you can get in to the account and the message is there, then the
 problem is in the settings in your mail program on your computer. Follow
 Tim's suggestions to get it working.

 Regards

 Geoff
 ---
 Kaye and Geoff
 k...@kgweb.org.au





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Re: Second email address problems

[Jennifer Lefroy]

I am afraid my ignorance is abysmal, Tim. I do not have my own domain.  I
asked the provider  (and perhaps I should not have said server?) for a
second address.  Then what I have done is go to Mail Preferences, clicked
on the add account and followed the Wizard.  Occasionally it is now asking
for the password for the account which it does not accept.

I am working on a Mac OS X 10.8.5 Mountain Lion.

Perhaps I have to contact the provider tomorrow (It's a small one not open
till then.) Thank you of your suggestion.
Jennifer

On 12 July 2015 at 18:04, Tim Law t...@peoplehelp.com.au wrote:

 Jennifer,

 Given you have access to the server, I am assuming you are connecting via
 the cpanel, short for control panel.  This is a pretty standard thing for
 people that have their own domain. Alongside the areas where you set things
 like password and quota, is a way of downloading the settings.

 I suggest you do this, then double click on the download. It should open
 in Mail.app - i think - and import the correct settings.

 Tim


  On 12 Jul 2015, at 4:52 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Hello Everyone,
 
  I have set up a second email address with our server.  It appears in the
 inbox for Macmail but has symbol of no connection although the first
 address is working.  It does not appear to have a separate Sent box or
 Drafts etc. I can't find any suggestions in Google.  Can anyone help,
 please?
 
  With best wishes,
  Jennifer
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Re: Second email address problems

[Jennifer Lefroy]

I should add that I have sent successfully  a message to our first address
and it appears in that mailbox, but there is no way of knowing this
otherwise.

On 12 July 2015 at 18:26, Jennifer Lefroy lefroy.jenni...@gmail.com wrote:

 I am afraid my ignorance is abysmal, Tim. I do not have my own domain.  I
 asked the provider  (and perhaps I should not have said server?) for a
 second address.  Then what I have done is go to Mail Preferences, clicked
 on the add account and followed the Wizard.  Occasionally it is now asking
 for the password for the account which it does not accept.

 I am working on a Mac OS X 10.8.5 Mountain Lion.

 Perhaps I have to contact the provider tomorrow (It's a small one not open
 till then.) Thank you of your suggestion.
 Jennifer

 On 12 July 2015 at 18:04, Tim Law t...@peoplehelp.com.au wrote:

 Jennifer,

 Given you have access to the server, I am assuming you are connecting via
 the cpanel, short for control panel.  This is a pretty standard thing for
 people that have their own domain. Alongside the areas where you set things
 like password and quota, is a way of downloading the settings.

 I suggest you do this, then double click on the download. It should open
 in Mail.app - i think - and import the correct settings.

 Tim


  On 12 Jul 2015, at 4:52 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Hello Everyone,
 
  I have set up a second email address with our server.  It appears in
 the inbox for Macmail but has symbol of no connection although the first
 address is working.  It does not appear to have a separate Sent box or
 Drafts etc. I can't find any suggestions in Google.  Can anyone help,
 please?
 
  With best wishes,
  Jennifer
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Second email address problems

[Jennifer Lefroy]

Hello Everyone,

I have set up a second email address with our server.  It appears in the
inbox for Macmail but has symbol of no connection although the first
address is working.  It does not appear to have a separate Sent box or
Drafts etc. I can't find any suggestions in Google.  Can anyone help,
please?

With best wishes,
Jennifer
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Re: Wall Phone Filter

[Jennifer Lefroy]

Hello Alan, At first reading, your reply only dismayed me with the depth of
my ignorance. However, now I think the content and what I have only so far
 skimmed on the website, may well lighten my darkness and suggest a
solution.  Thank you very much, I will let you know how I get on in due
course.

With best wishes, Jennifer

On 20 May 2015 at 12:17, Alan Smith sma...@iinet.net.au wrote:

 Hi Jennifer

 The Google suggestion doesn’t sound right to me for your phone and
 computer set up.

 Need to know more about your actual house cabling for phone and modem to
 offer particular suggestions.   Is there no noise from the cordless phone
 (with filter) but noise from the extension phones?  Do you have an ADSL 2+
 service?  Does the wall socket filter include a splitter function?  Is this
 the first entry point from street cable? Do you have filter/splitters on
 ALL of your wall sockets?   Early users of ADSL probably used individual
 filters that plugged into the phone sockets throughout the house .  Later
 on it was more usual to install the filter/splitter right at the street
 cable entry point so the phone and modem connections were split right at
 the source.  Only one device to go wrong!

 Look at the website for the manufacturer of the filters (c10
 Communications) for an explanation of types and connections:
 www.c10.com.au

 Filters do fail from time to time. Noise gradually gets worse.  If you
 have old filters for ADSL1 they probably were not manufactured for the
 higher speed ADSL2+.   I don't need filters on my service, but I used to
 have identical filter/splitters at all of my wall sockets, but just the
 socket nearest the computer actually used the modem outlet.

 Cheers
 Alan


 On 20 May 2015, at 11:28 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

  We have a cordless phone base running from a wall mounted socket.  It
 has an ordinary in line filter.  There seems to be a suggestion on Google
 that a filter that actually clips over the wall plate might help in
 lessening the background noise which occurs on it, on the second handset
 and another standard phone extension connected to a phone extension
 socket.   Our router is connected to a different  outlet in another room.
 
  Has anyone had a success with this method, please?
 
  Regards,
  Jennifer
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Wall Phone Filter

[Jennifer Lefroy]

We have a cordless phone base running from a wall mounted socket.  It has
an ordinary in line filter.  There seems to be a suggestion on Google that
a filter that actually clips over the wall plate might help in
lessening the background noise which occurs on it, on the second handset
and another standard phone extension connected to a phone extension socket.
  Our router is connected to a different  outlet in another room.

Has anyone had a success with this method, please?

Regards,
Jennifer
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Re: Spam bombing

[Jennifer Lefroy]

Dear Ronni and Marcus,
I really wasn't suspecting an accusation!  Just clarifying that this was
not a possible trigger.  Because of the way our accounts are set up we have
chosen not to use iCloud (probably an indication of our lack of knowhow).
For the present, I think I will close mail on my phone and iPad and then
when I see from my junk mail on the desk top that the spam has subsided, I
can start them up again.
There must be a lot of very strange and sad people in this cyber world! :-)

Thank you all for your suggestions and information.

Regards,
Jennifer

On 21 March 2015 at 16:28, Marcus F Harris cryptodo...@me.com wrote:

 Thanks Ronni.
 Your comments re CC vs BCC are spot on. Also I wasn't suggesting Jennifer
 was doing this, I was simply wondering if it was the case.
 Best to all
 Marcus

 Sent from Marcus iPhone 5

 On 21 Mar 2015, at 7:40 am, Ronda Brown ro...@mac.com wrote:

 Hello Jennifer,

 I was not inferring that you had sent any group CC email messages.
 My reply was in answer to Marcus's query -
 Re: receiving group messages that show all recipients addresses CC instead
 of BCC recipients addresses hidden.

 That is why I deleted all your text below Marcus's message.

 In answer to your query:
 iCloud has very good SPAM/junk mail filters in place on their server which
 stops SPAM before it gets to your Inbox.

 You can use the Mail app to mark messages as junk so that later messages
 from the same sender are automatically marked as junk:

- In iOS 7 or later, open the message, tap the flag icon at the bottom
(top iOS 8.2), then tap *Move to Junk*.
- In OS X, select the message and click the *Junk *(thumbs down) icon
in the Mail toolbar.
- At iCloud.com https://www.icloud.com/, select the message, then
click the flag icon and choose *Move to Junk*. Or just drag the
message to the Junk folder in the sidebar. The message is then
automatically reported to iCloud as junk mail.

 Cheers,
 Ronni

 *13-inch MacBook Air (April 2014)*
 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
 8GB 1600MHz LPDDR3 SDRAM
 512GB PCIe-based Flash Storage

 OS X Yosemite 10.10.2


 On 20 Mar 2015, at 4:12 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone,

 I haven't sent out any mass emails and while our desktop sends the spam to
 junk, this does't happen on the iPhone or iPad and I don't know of any way
 of separating junk on them. Perhaps the only remedy is to close those
 accounts for now,and put up with the nuisance.

 Regards,
 Jennifer


 On 20 March 2015 at 15:32, Ronda Brown ro...@mac.com wrote:

 Hi Marcus and others,

 Unless you are sending a group email to a number of people that *need to
 know *who is being sent this email - example work project that all the
 recipients are all involved in - or a group family email or similar perhaps
 ok to CC

 Otherwise you *should use the BCC field.*

 Two main reasons why you should use BCC

- *Privacy:* we certainly wouldn't write the phone numbers of our
friends, work colleagues or family members in public places, so why would
we do it with their email addresses? These are also personal information
and it's a matter of respect for their privacy to keep this information to
ourselves, instead of spreading it around the internet, making it
accessible to strangers (who may eventually spread it to even more
strangers).
- *Spam  Viruses:* we don't know which hands the email addresses
will end up in if we send them to our contacts - they may end up in the
hands of spammers http://en.wikipedia.org/wiki/Spam_(electronic),
for instance, or added to lists containing hundreds of thousands of email
addresses, which are then sold on the black market. The result is that the
recipients of the original message will start getting more and more spam,
wasting their time and maybe even some important emails in the middle of
all the junk-mail. Additionally, if the computer of one of our recipients
is infected with a virus, it can collect all the addresses available in 
 the
message and send a copy of itself to each one address in an attempt to
spread itself to other computers, or may simply collect the addresses to
aggregate them in one of the lists I mentioned above, that spammers love 
 to
buy.

 Cheers,
 Ronni

 Sent from Ronni's iPad4


 On 20 Mar 2015, at 1:38 pm, Marcus F Harris cryptodo...@me.com wrote:

 My apple mail filters dozens of these to junk.
 I have this uncertain idea that new SPAM starts when people CC their mail
 to many friends/colleagues instead of BCC.
 I'm interested to know if that could be the case.
 Cheers
 Marcus

 Sent from Marcus iPhone 5



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Re: Spam bombing

[Jennifer Lefroy]

Hello Everyone,

I haven't sent out any mass emails and while our desktop sends the spam to
junk, this does't happen on the iPhone or iPad and I don't know of any way
of separating junk on them. Perhaps the only remedy is to close those
accounts for now,and put up with the nuisance.

Regards,
Jennifer


On 20 March 2015 at 15:32, Ronda Brown ro...@mac.com wrote:

 Hi Marcus and others,

 Unless you are sending a group email to a number of people that *need to
 know *who is being sent this email - example work project that all the
 recipients are all involved in - or a group family email or similar perhaps
 ok to CC

 Otherwise you *should use the BCC field.*

 Two main reasons why you should use BCC

- *Privacy:* we certainly wouldn't write the phone numbers of our
friends, work colleagues or family members in public places, so why would
we do it with their email addresses? These are also personal information
and it's a matter of respect for their privacy to keep this information to
ourselves, instead of spreading it around the internet, making it
accessible to strangers (who may eventually spread it to even more
strangers).
- *Spam  Viruses:* we don't know which hands the email addresses will
end up in if we send them to our contacts - they may end up in the hands of
spammers http://en.wikipedia.org/wiki/Spam_(electronic), for
instance, or added to lists containing hundreds of thousands of email
addresses, which are then sold on the black market. The result is that the
recipients of the original message will start getting more and more spam,
wasting their time and maybe even some important emails in the middle of
all the junk-mail. Additionally, if the computer of one of our recipients
is infected with a virus, it can collect all the addresses available in the
message and send a copy of itself to each one address in an attempt to
spread itself to other computers, or may simply collect the addresses to
aggregate them in one of the lists I mentioned above, that spammers love to
buy.

 Cheers,
 Ronni

 Sent from Ronni's iPad4


 On 20 Mar 2015, at 1:38 pm, Marcus F Harris cryptodo...@me.com wrote:

 My apple mail filters dozens of these to junk.
 I have this uncertain idea that new SPAM starts when people CC their mail
 to many friends/colleagues instead of BCC.
 I'm interested to know if that could be the case.
 Cheers
 Marcus

 Sent from Marcus iPhone 5


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Spam bombing

[Jennifer Lefroy]

We are being bombed this week with what might be described as pornographic
spam on macmail: 20 or so when I opened mail this morning and several
since.   For a few weeks previously we were getting a few offers every day
to improve our non existant website.

I assume we can only wait for them to die down, but I wonder if it is
happening on this scale to others.

Regards,
Jennifer
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Re: iPad to Apple TV

[Jennifer Lefroy]

Thank you, Ronni.  That worked.   I will update the app as well, Daniel.  I
take it I just  delete it and download again.
Thank you both (and a few other people) for all the help this year.

Enjoy your Christmas.

Jennifer

On 23 December 2014 at 15:09, Daniel Kerr dan...@macwizardry.com.au wrote:

 Also, ensure that the App is up to date.
 I had the same thing with iView with a client. Updated the App and the
 Airplay icon came back.
 Worth a look as well as Ronni's suggestion also.

 Kind regards
 Daniel

 Sent from my iPhone 6

 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 23/12/2014, at 3:06 PM, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 I don't have AppleTV or BBC Player App, but I would think you would need
 AirPlay  mirroring ON.
 You need to swipe up from the bottom of your screen to bring up the
 playback controls. Tap on airplay, select Apple TV and toggle ON mirroring

 Tap the name of the Apple TV you wish to AirPlay to, then tap Mirroring.
 Once enabled, your iOS device's screen will be mirrored on your Apple TV.


 http://support.apple.com/kb/HT5209?viewlocale=en_USlocale=en_US

 Cheers,
 Ronni

 Sent from Ronni's iPad4


 On 23 Dec 2014, at 2:42 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Good Afternoon Everyone,
 When using the iPad app BBC iPlayer, there used to be a small icon that
 allowed the choice to play on the iPad or through Apple TV.  Since
 upgrading to iOS 8.1.2, there is no choice given and it only allows the
 viewing on the iPad.

 Can anyone help me retrieve the earlier option, please?  With the dire
 television shows over Christmas, I expect to be using it a lot!

 Regards and good wishes to everyone for Christmas and the New Year,

 Jennifer


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Security Update

[Jennifer Lefroy]

 A flag has appeared on the screen of our desktop OS X 10.5 saying that a
security update has been installed.  We are just the passive recipient
having received no prior notification and given no authorisation.  Is this
all right? It seems strange to me.

And I thought I had sent my last query for the year earlier :-)
Jennifer
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iPad to Apple TV

[Jennifer Lefroy]

Good Afternoon Everyone,
When using the iPad app BBC iPlayer, there used to be a small icon that
allowed the choice to play on the iPad or through Apple TV.  Since
upgrading to iOS 8.1.2, there is no choice given and it only allows the
viewing on the iPad.

Can anyone help me retrieve the earlier option, please?  With the dire
television shows over Christmas, I expect to be using it a lot!

Regards and good wishes to everyone for Christmas and the New Year,

Jennifer
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Re: Servicing iPod nano

[Jennifer Lefroy]

Hello Ronni,

Is it in disk mode when the screen is light again?  If not, how do I tell?
I am not sure if it has any significance but there is a very light spot in
the bottom left hand corner.

Regards,
Jennifer

On 20 October 2014 08:07, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 An added step to what I previously mentioned, is worth a try.
 From Apple Support:

- Try putting the iPod into disk mode:
   - Reset the device (press the Sleep and Volume Down buttons
   simultaneously until the display turns black—about eight seconds).
   - When the display turns black, hold down the Volume Down and
   Volume Up buttons simultaneously until the device enters Disk mode.
- While the device is in disk mode, sync it to iTunes and try to
restore.


 http://support.apple.com/kb/ts3474

 Cheers,
 Ronni
 Sent from Ronni's iPad4


 On 20 Oct 2014, at 7:06 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thanks, Ronni.  It is Dead as Dodo then I think.  A new one it is.

 Cheers,
 Jennifer

 On 19 October 2014 21:55, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 The Nano 'White Screen of Death -
 *Hold the home button* - then while *still holding down the home button*
 - *hold volume up button* - then while *still holding those buttons* -
 go and *hold the power off* *button* and *hold that until you see the
 apple logo.*

 If this does not work... The Nano is dead... probably the best option is
 to purchase a new iPod?

 Cheers,
 Ronni
 Sent from Ronni's iPad4


 On 19 Oct 2014, at 9:37 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone,

 I have tried all the suggested Apple Support tricks to rescue my iPod
 nano 6 which shows a white or black screen.  (I suspect my propensity to
 drop it is responsible.)

 I note they say that if all the suggestions fail, it may need to be
 serviced.

 Does anyone know if this is a reasonable option or should I cut my losses
 and buy a new one? (It is long out of warranty.)

 I will be grateful for any opinions.

 Regards,
 Jennifer


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Re: Servicing iPod nano

[Jennifer Lefroy]

Thank you for all your suggestions, Ronni.  I am afraid no revival seems
possible so a new one it is.

Regards,
Jennifer

On 20 October 2014 14:42, Ronda Brown ro...@mac.com wrote:

 If at this point you still have the white screen, restore the iPod using
 the restore function in iTunes under the Summary tab (this will erase
 everything on the iPod and put it at factory settings).

 Don't disconnect or eject the iPod until the restore is totally done.

 After you think it's done, wait another five minutes.

 Cheers,
 Ronni
 Sent from Ronni's iPad4


 On 20 Oct 2014, at 2:21 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Ronni,

 Is it in disk mode when the screen is light again?  If not, how do I tell?
 I am not sure if it has any significance but there is a very light spot in
 the bottom left hand corner.

 Regards,
 Jennifer

 On 20 October 2014 08:07, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 An added step to what I previously mentioned, is worth a try.
 From Apple Support:

- Try putting the iPod into disk mode:
   - Reset the device (press the Sleep and Volume Down buttons
   simultaneously until the display turns black—about eight seconds).
   - When the display turns black, hold down the Volume Down and
   Volume Up buttons simultaneously until the device enters Disk mode.
- While the device is in disk mode, sync it to iTunes and try to
restore.


 http://support.apple.com/kb/ts3474

 Cheers,
 Ronni
 Sent from Ronni's iPad4


 On 20 Oct 2014, at 7:06 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thanks, Ronni.  It is Dead as Dodo then I think.  A new one it is.

 Cheers,
 Jennifer

 On 19 October 2014 21:55, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 The Nano 'White Screen of Death -
 *Hold the home button* - then while *still holding down the home button*
 - *hold volume up button* - then while *still holding those buttons* -
 go and *hold the power off* *button* and *hold that until you see the
 apple logo.*

 If this does not work... The Nano is dead... probably the best option is
 to purchase a new iPod?

 Cheers,
 Ronni
 Sent from Ronni's iPad4


 On 19 Oct 2014, at 9:37 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone,

 I have tried all the suggested Apple Support tricks to rescue my iPod
 nano 6 which shows a white or black screen.  (I suspect my propensity to
 drop it is responsible.)

 I note they say that if all the suggestions fail, it may need to be
 serviced.

 Does anyone know if this is a reasonable option or should I cut my
 losses and buy a new one? (It is long out of warranty.)

 I will be grateful for any opinions.

 Regards,
 Jennifer



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Servicing iPod nano

[Jennifer Lefroy]

Hello Everyone,

I have tried all the suggested Apple Support tricks to rescue my iPod nano
6 which shows a white or black screen.  (I suspect my propensity to drop it
is responsible.)

I note they say that if all the suggestions fail, it may need to be
serviced.

Does anyone know if this is a reasonable option or should I cut my losses
and buy a new one? (It is long out of warranty.)

I will be grateful for any opinions.

Regards,
Jennifer
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Re: Servicing iPod nano

[Jennifer Lefroy]

Thanks, Ronni.  It is Dead as Dodo then I think.  A new one it is.

Cheers,
Jennifer

On 19 October 2014 21:55, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 The Nano 'White Screen of Death -
 *Hold the home button* - then while *still holding down the home button*
 - *hold volume up button* - then while *still holding those buttons* - go
 and *hold the power off* *button* and *hold that until you see the apple
 logo.*

 If this does not work... The Nano is dead... probably the best option is
 to purchase a new iPod?

 Cheers,
 Ronni
 Sent from Ronni's iPad4


 On 19 Oct 2014, at 9:37 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone,

 I have tried all the suggested Apple Support tricks to rescue my iPod nano
 6 which shows a white or black screen.  (I suspect my propensity to drop it
 is responsible.)

 I note they say that if all the suggestions fail, it may need to be
 serviced.

 Does anyone know if this is a reasonable option or should I cut my losses
 and buy a new one? (It is long out of warranty.)

 I will be grateful for any opinions.

 Regards,
 Jennifer


 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

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Connecting old external drive

[Jennifer Lefroy]

Good Afternoon Everyone,

The internal hard drive of our old laptop was recently put into a
reconditioned Mac Book Pro 7.1 version 10.6.8.

Can someone tell me how the Samsung external hard drive from the old
computer with all its Time Machine information can be connected up,
please?  I naively thought we could just plug it in - how stupid!

I will be grateful for any help.

Regards,
Jennifer
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Re: Connecting old external drive

[Jennifer Lefroy]

Thank you, Susan.  It is a USB capable casing. Sadly, when we plug it in
and try to enter, it sends the message Your Time Machine back-up disk
cannot be found.  I suspect this may mean something wrong with the drive
and that I will have to use a new one which fortunately I have.
Regards,
Jennifer

On 25 September 2014 15:26, Susan Hastings susanhasti...@mac.com wrote:

 Hi Jennifer, what sort of casing and connections does the old Hard drive
 have? There were older casings with only FireWire interface, with a newer
 laptop you will need a USB capable casing. If your samsung drive has a USB
 connection possibility it can indeed just be plugged in. If not, you could
 get your technician to put it into a newer casing. Cheers, Susan

 Sent from my iPad

  On 25 Sep 2014, at 2:53 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Good Afternoon Everyone,
 
  The internal hard drive of our old laptop was recently put into a
 reconditioned Mac Book Pro 7.1 version 10.6.8.
 
  Can someone tell me how the Samsung external hard drive from the old
 computer with all its Time Machine information can be connected up,
 please?  I naively thought we could just plug it in - how stupid!
 
  I will be grateful for any help.
 
  Regards,
  Jennifer
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Re: Connecting old external drive

[Jennifer Lefroy]

Hello, Ronni,
Thank you, As I wrote to Susan, it simply cannot find the disk. There was
plenty of room on it when last able to be accessed.

Regards,
Jennifer

On 25 September 2014 15:42, Jennifer Lefroy lefroy.jenni...@gmail.com
wrote:

 Thank you, Susan.  It is a USB capable casing. Sadly, when we plug it in
 and try to enter, it sends the message Your Time Machine back-up disk
 cannot be found.  I suspect this may mean something wrong with the drive
 and that I will have to use a new one which fortunately I have.
 Regards,
 Jennifer

 On 25 September 2014 15:26, Susan Hastings susanhasti...@mac.com wrote:

 Hi Jennifer, what sort of casing and connections does the old Hard drive
 have? There were older casings with only FireWire interface, with a newer
 laptop you will need a USB capable casing. If your samsung drive has a USB
 connection possibility it can indeed just be plugged in. If not, you could
 get your technician to put it into a newer casing. Cheers, Susan

 Sent from my iPad

  On 25 Sep 2014, at 2:53 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Good Afternoon Everyone,
 
  The internal hard drive of our old laptop was recently put into a
 reconditioned Mac Book Pro 7.1 version 10.6.8.
 
  Can someone tell me how the Samsung external hard drive from the old
 computer with all its Time Machine information can be connected up,
 please?  I naively thought we could just plug it in - how stupid!
 
  I will be grateful for any help.
 
  Regards,
  Jennifer
  -- The WA Macintosh User Group Mailing List --
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  Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
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 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
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Re: Connecting old external drive

[Jennifer Lefroy]

It seems as though I may have a faulty USB port.  I have swapped over and
now have no mouse connection when I put the wireless connector in the port
previously used for the external drive.  I have contacted our technician
now.

Many thanks for your suggestions.

Regards,
Jennifer

On 25 September 2014 15:52, Ronni Brown ro...@mac.com wrote:

 If the Time Machine’s error message tells you that the backup disk is not
 available (wording may vary slightly), this isn’t necessarily a problem.
 Try the following:

 • If your backup disk is connected locally (via USB or FireWire, for
 example), check to see that the disk appears in the Finder (either on the
 Desktop or in the sidebar of a Finder window).
 If it does, eject it by dragging it to the Trash icon or selecting it and
 pressing Command-E.
 Then, either way, physically unplug the drive.
 If the drive uses an external AC adapter, make sure it’s plugged in on
 both ends, and that the light is on (indicating it’s receiving power).
 Then reattach the drive to your Mac.

 Does Time Machine recognises the external drive then?

 Cheers,
 Ronni


 On 25 Sep 2014, at 3:44 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello, Ronni,
 Thank you, As I wrote to Susan, it simply cannot find the disk. There was
 plenty of room on it when last able to be accessed.

 Regards,
 Jennifer



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Re: Lost connections

[Jennifer Lefroy]

Thank you very much, Ronni.  I should have thought more carefully.  With
regard to the other issues - sometimes I think I need a favourite brain
technician!
Have a good weekend,

Best regards,
Jennifer


On 1 August 2014 12:29, Ronni Brown ro...@mac.com wrote:

 Hi Jennifer,

 Until you see your favourite Apple Technician to sort out the Airport Card
 and other issues (by the sound of things)
 Why not connect your Husband's Laptop via Ethernet cable to a LAN Port
 (Ethernet) on your ADSL Modem/Router?
 Then he can connect to the Internet via Ethernet and also print.

 After connecting the Ethernet cable to his Laptop and to a LAN port on
 your Modem
 Go Into System Preferences  Network  - Select Ethernet (under Wi-Fi in
 left column) - Location: Automatic
 Configure IPv4: Using DHCP
 It will/should automatically pick up the Network and IP Address etc.

 Or directly attach the Laptop to the Printer via USB?

  Cheers,
 Ronni

 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt
 2.3GHz / 8GB / 750GB @ 7200rpm HD

 OS X 10.9.4 Mavericks
 Windows 7 Ultimate (under sufferance)

 On 1 Aug 2014, at 10:49 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Unfortunately that didn't work either, but at least I know how to do it
 now!

 Two more questions if I may.  First if I connect the laptop to the iMac
 with an ethernet would I then be able to print a document urgently needed.
 Second.  I think our back up external disc may be corrupted.  Would it be
 safe to connect up a new disc and backup everything at this stage. (I can't
 see why not, but…).

 My apologies for seeming to have lost control of send

 Regards, Jennifer




 On 31 July 2014 20:53, Daniel Kerr dan...@macwizardry.com.au wrote:

 Hi Jennifer

 It's all pretty safe, and shouldn't (won't) cause any issues.
 Basically, it's just shut down the computer. Hold down those 4 keys
 (Command-Option-P-R) after turning the computer on. (or just before turning
 it on).
 After a couple of chimes (like the normal start up ones) you let the keys
 go and it will start up like normal.

 Hope that puts you at ease a little.

 Kind regards
 Daniel

 Sent from my iPhone 5

  ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 31/07/2014, at 8:45 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 I must say I feel very apprehensive about this never having understood
 before reading about it since your email, Ronni.  (I think it is those
 ominous words  kernel and terminus :-)  I assume I set P and R as locked
 caps before starting?

 Regards, Jennifer


 On 31 July 2014 13:57, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 One other thing you could try before calling your favourite technician.
 Is a PRAM reset.

 http://support.apple.com/kb/ht1379

 Cheers,
 Ronni

 Sent from Ronni's iPad4


 On 31 Jul 2014, at 10:06 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Both.  Thank you for those prompt suggestions.  Sadly neither
 worked and so I guess it is time to call our favourite technician?

 Regards,
 Jennifer


 On 30 July 2014 21:14, Daniel Kerr dan...@macwizardry.com.au wrote:

 Hi Jennifer

 Also try an SMC reset as that can sometimes fix it also.
 Otherwise, yes, it may be a hardware issue.

 http://support.apple.com/kb/HT3964?viewlocale=en_USlocale=en_US

 /quote
 • Shut down the computer.
 • Plug in the MagSafe power adapter to a power source,
 connecting it to the Mac if its not already connected.
 • On the built-in keyboard, press the (left side)
 Shift-Control-Option keys and the power button at the same time.
 • Release all the keys and the power button at the same time.
 • Press the power button to turn on the computer.
 Note: The LED on the MagSafe power adapter may change states or
 temporarily turn off when you reset the SMC.
 /end quote

 Hope that helps.

 (And lol Ronni,..she if it then detects it,..she,…hahaha), that's
 sounds more like a tipsy see ;o) lol,..sorry couldn't resist) ;o)) hehe
 ;)

 Kind regards
 Daniel

 Sent from my iPhone 5

 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if any

Re: Lost connections

[Jennifer Lefroy]

I must say I feel very apprehensive about this never having understood
before reading about it since your email, Ronni.  (I think it is those
ominous words  kernel and terminus :-)  I assume I set P and R as locked
caps before starting?

Regards, Jennifer


On 31 July 2014 13:57, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 One other thing you could try before calling your favourite technician.
 Is a PRAM reset.

 http://support.apple.com/kb/ht1379

 Cheers,
 Ronni

 Sent from Ronni's iPad4


 On 31 Jul 2014, at 10:06 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Both.  Thank you for those prompt suggestions.  Sadly neither worked
 and so I guess it is time to call our favourite technician?

 Regards,
 Jennifer


 On 30 July 2014 21:14, Daniel Kerr dan...@macwizardry.com.au wrote:

 Hi Jennifer

 Also try an SMC reset as that can sometimes fix it also.
 Otherwise, yes, it may be a hardware issue.

 http://support.apple.com/kb/HT3964?viewlocale=en_USlocale=en_US

 /quote
 • Shut down the computer.
 • Plug in the MagSafe power adapter to a power source, connecting
 it to the Mac if its not already connected.
 • On the built-in keyboard, press the (left side)
 Shift-Control-Option keys and the power button at the same time.
 • Release all the keys and the power button at the same time.
 • Press the power button to turn on the computer.
 Note: The LED on the MagSafe power adapter may change states or
 temporarily turn off when you reset the SMC.
 /end quote

 Hope that helps.

 (And lol Ronni,..she if it then detects it,..she,…hahaha), that's
 sounds more like a tipsy see ;o) lol,..sorry couldn't resist) ;o)) hehe
 ;)

 Kind regards
 Daniel

 Sent from my iPhone 5

 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if any
 information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 30/07/2014, at 9:02 PM, Ronda Brown ro...@mac.com wrote:

  Hi Jennifer,
 
  Hold down the on/off button for 10 seconds to reboot the machine.
  She if it then detects the Airport Card.
 
  Cheers,
  Ronni
  Sent from Ronni's iPad4
 
 
  On 30 Jul 2014, at 8:49 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Hello Everyone,
  My husbands laptop has lost internet connection, connection with the
 printer etc.  The symbol for wireless connection now says No airport card
 installed.  Time to call for technical help?
 
  Regards,
  Jennifer


 -- The WA Macintosh User Group Mailing List --
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 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
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 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

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Re: Lost connections

[Jennifer Lefroy]

Unfortunately that didn't work either, but at least I know how to do it now!

Two more questions if I may.  First if I connect the laptop to the iMac
with an ethernet would I then be able to print a document urgently needed.
Second.  I think our back up external disc may be corrupted.  Would it be
safe to connect up a new disc and backup everything at this stage. (I can't
see why not, but…).

My apologies for seeming to have lost control of send

Regards, Jennifer




On 31 July 2014 20:53, Daniel Kerr dan...@macwizardry.com.au wrote:

 Hi Jennifer

 It's all pretty safe, and shouldn't (won't) cause any issues.
 Basically, it's just shut down the computer. Hold down those 4 keys
 (Command-Option-P-R) after turning the computer on. (or just before turning
 it on).
 After a couple of chimes (like the normal start up ones) you let the keys
 go and it will start up like normal.

 Hope that puts you at ease a little.

 Kind regards
 Daniel

 Sent from my iPhone 5

  ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 31/07/2014, at 8:45 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 I must say I feel very apprehensive about this never having understood
 before reading about it since your email, Ronni.  (I think it is those
 ominous words  kernel and terminus :-)  I assume I set P and R as locked
 caps before starting?

 Regards, Jennifer


 On 31 July 2014 13:57, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 One other thing you could try before calling your favourite technician.
 Is a PRAM reset.

 http://support.apple.com/kb/ht1379

 Cheers,
 Ronni

 Sent from Ronni's iPad4


 On 31 Jul 2014, at 10:06 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Both.  Thank you for those prompt suggestions.  Sadly neither
 worked and so I guess it is time to call our favourite technician?

 Regards,
 Jennifer


 On 30 July 2014 21:14, Daniel Kerr dan...@macwizardry.com.au wrote:

 Hi Jennifer

 Also try an SMC reset as that can sometimes fix it also.
 Otherwise, yes, it may be a hardware issue.

 http://support.apple.com/kb/HT3964?viewlocale=en_USlocale=en_US

 /quote
 • Shut down the computer.
 • Plug in the MagSafe power adapter to a power source,
 connecting it to the Mac if its not already connected.
 • On the built-in keyboard, press the (left side)
 Shift-Control-Option keys and the power button at the same time.
 • Release all the keys and the power button at the same time.
 • Press the power button to turn on the computer.
 Note: The LED on the MagSafe power adapter may change states or
 temporarily turn off when you reset the SMC.
 /end quote

 Hope that helps.

 (And lol Ronni,..she if it then detects it,..she,…hahaha), that's
 sounds more like a tipsy see ;o) lol,..sorry couldn't resist) ;o)) hehe
 ;)

 Kind regards
 Daniel

 Sent from my iPhone 5

 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if any
 information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 30/07/2014, at 9:02 PM, Ronda Brown ro...@mac.com wrote:

  Hi Jennifer,
 
  Hold down the on/off button for 10 seconds to reboot the machine.
  She if it then detects the Airport Card.
 
  Cheers,
  Ronni
  Sent from Ronni's iPad4
 
 
  On 30 Jul 2014, at 8:49 pm, Jennifer Lefroy 
 lefroy.jenni...@gmail.com wrote:
 
  Hello Everyone,
  My husbands laptop has lost internet connection, connection with the
 printer etc.  The symbol for wireless connection now says No airport card
 installed.  Time to call for technical help?
 
  Regards,
  Jennifer


 -- The WA Macintosh User Group Mailing List --
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 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug


 -- The WA Macintosh User Group Mailing List --
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 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
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Lost connections

[Jennifer Lefroy]

Hello Everyone,
 My husbands laptop has lost internet connection, connection with the
printer etc.  The symbol for wireless connection now says No airport card
installed.  Time to call for technical help?

Regards,
Jennifer
-- The WA Macintosh User Group Mailing List --
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Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
Settings  Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

Re: Lost connections

[Jennifer Lefroy]

Hello Both.  Thank you for those prompt suggestions.  Sadly neither worked
and so I guess it is time to call our favourite technician?

Regards,
Jennifer


On 30 July 2014 21:14, Daniel Kerr dan...@macwizardry.com.au wrote:

 Hi Jennifer

 Also try an SMC reset as that can sometimes fix it also.
 Otherwise, yes, it may be a hardware issue.

 http://support.apple.com/kb/HT3964?viewlocale=en_USlocale=en_US

 /quote
 • Shut down the computer.
 • Plug in the MagSafe power adapter to a power source, connecting
 it to the Mac if its not already connected.
 • On the built-in keyboard, press the (left side)
 Shift-Control-Option keys and the power button at the same time.
 • Release all the keys and the power button at the same time.
 • Press the power button to turn on the computer.
 Note: The LED on the MagSafe power adapter may change states or
 temporarily turn off when you reset the SMC.
 /end quote

 Hope that helps.

 (And lol Ronni,..she if it then detects it,..she,…hahaha), that's sounds
 more like a tipsy see ;o) lol,..sorry couldn't resist) ;o)) hehe ;)

 Kind regards
 Daniel

 Sent from my iPhone 5

 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if any
 information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 30/07/2014, at 9:02 PM, Ronda Brown ro...@mac.com wrote:

  Hi Jennifer,
 
  Hold down the on/off button for 10 seconds to reboot the machine.
  She if it then detects the Airport Card.
 
  Cheers,
  Ronni
  Sent from Ronni's iPad4
 
 
  On 30 Jul 2014, at 8:49 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Hello Everyone,
  My husbands laptop has lost internet connection, connection with the
 printer etc.  The symbol for wireless connection now says No airport card
 installed.  Time to call for technical help?
 
  Regards,
  Jennifer
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Re: Fallen for a scam

[Jennifer Lefroy]

Thank you, Ronni.  It is now all sorted I hope.  I still cannot believe I
was stupid enough to fall for for it!

Regards,
Jennifer


On 19 June 2014 22:37, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 *Warning*: Cannot modify header information - headers already sent by
 (output started at
 /home/gunlukso/public_html/lpl.com.igc-nib.rcsweb.cmcmd.logins.submito.dispatchi.002137601333601303/pp/send.php:1)
 in
 */home/gunlukso/public_html/lpl.com.igc-nib.rcsweb.cmcmd.logins.submito.dispatchi.002137601333601303/pp/send.php*
  on
 line *71*


 When a coder makes a mistake in the manipulation or creation of the
 headers, this php error is seen.
 Another common example is in redirecting the user’s browser to a different
 web page using the Location header element as described in this
 tech-recipes article.
 
 http://www.tech-recipes.com/rx/465/redirect-to-another-web-page-using-php/
 

 If you gave more information than your PayPal Account password (which you
 changed immediately), I would be checking that no activity has happened.

 Regards,
 Ronni

 Sent from Ronni's iPad4


 On 19 Jun 2014, at 8:10 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you, Ronni,  I spoke to Paypal and have forwarded the email to them.
  Does the Warning that came back indicate anything?

 Regards, Jennifer


 On 19 June 2014 18:30, Ronda Brown ro...@mac.com wrote:

 Hello Jennifer,

 What information you gave that phishing site they could have.
 Report the email and send the complete email to PayPal.

 Report it. Forward the entire email – including the subject line text –
 or the website's URL to sp...@paypal.com.au
 They investigate every hoax reported. Please note that the automatic
 response you get from PayPal may not address you by name.

 
 https://www.paypal.com/au/cgi-bin/webscr?cmd=xpt/Marketing_CommandDriven/general/SecuritySpoof-outside
 

 PayPal will never ask for the following personal information in emails:

- Credit and debit card numbers
- Bank account numbers
- Driver's Licence numbers
- Email addresses
- Passwords
- Your full name

 Regards,
 Ronni
 Sent from Ronni's iPad4


 On 19 Jun 2014, at 5:35 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone,
 Woe is me having fallen for a scam and answered an email purporting to
 come from Paypal and logging in to what must have been a false website.
 When i submitted information this message came up

 *Warning*: Cannot modify header information - headers already sent by
 (output started at
 /home/gunlukso/public_html/lpl.com.igc-nib.rcsweb.cmcmd.logins.submito.dispatchi.002137601333601303/pp/send.php:1)
 in
 */home/gunlukso/public_html/lpl.com.igc-nib.rcsweb.cmcmd.logins.submito.dispatchi.002137601333601303/pp/send.php*
  on
 line *71*

 can anyone tell me if this means the information did not go through?  I
 have now changed my password, but that may not be enough.

 Yes, I know I was an idiot!!

 All reassurance gratefully received,

 Regards,
 Jennifer


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Fallen for a scam

[Jennifer Lefroy]

Hello Everyone,
Woe is me having fallen for a scam and answered an email purporting to come
from Paypal and logging in to what must have been a false website.
When i submitted information this message came up

*Warning*: Cannot modify header information - headers already sent by
(output started at
/home/gunlukso/public_html/lpl.com.igc-nib.rcsweb.cmcmd.logins.submito.dispatchi.002137601333601303/pp/send.php:1)
in
*/home/gunlukso/public_html/lpl.com.igc-nib.rcsweb.cmcmd.logins.submito.dispatchi.002137601333601303/pp/send.php*
on
line *71*

can anyone tell me if this means the information did not go through?  I
have now changed my password, but that may not be enough.

Yes, I know I was an idiot!!

All reassurance gratefully received,

Regards,
Jennifer
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Re: Fallen for a scam

[Jennifer Lefroy]

Thank you, Ronni,  I spoke to Paypal and have forwarded the email to them.
 Does the Warning that came back indicate anything?

Regards, Jennifer


On 19 June 2014 18:30, Ronda Brown ro...@mac.com wrote:

 Hello Jennifer,

 What information you gave that phishing site they could have.
 Report the email and send the complete email to PayPal.

 Report it. Forward the entire email – including the subject line text –
 or the website's URL to sp...@paypal.com.au
 They investigate every hoax reported. Please note that the automatic
 response you get from PayPal may not address you by name.

 
 https://www.paypal.com/au/cgi-bin/webscr?cmd=xpt/Marketing_CommandDriven/general/SecuritySpoof-outside
 

 PayPal will never ask for the following personal information in emails:

- Credit and debit card numbers
- Bank account numbers
- Driver's Licence numbers
- Email addresses
- Passwords
- Your full name

 Regards,
 Ronni
 Sent from Ronni's iPad4


 On 19 Jun 2014, at 5:35 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone,
 Woe is me having fallen for a scam and answered an email purporting to
 come from Paypal and logging in to what must have been a false website.
 When i submitted information this message came up

 *Warning*: Cannot modify header information - headers already sent by
 (output started at
 /home/gunlukso/public_html/lpl.com.igc-nib.rcsweb.cmcmd.logins.submito.dispatchi.002137601333601303/pp/send.php:1)
 in
 */home/gunlukso/public_html/lpl.com.igc-nib.rcsweb.cmcmd.logins.submito.dispatchi.002137601333601303/pp/send.php*
  on
 line *71*

 can anyone tell me if this means the information did not go through?  I
 have now changed my password, but that may not be enough.

 Yes, I know I was an idiot!!

 All reassurance gratefully received,

 Regards,
 Jennifer


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Re: outgoing mail iPad

[Jennifer Lefroy]

It didd indeed, thank you, Daniel.  The password was required not optional.
Best wishes,
Jennifer


On 11 May 2014 20:46, Daniel Kerr wa...@macwizardry.com.au wrote:

 Hi Jennifer

 Normally, if you click on the message in the Outgoing Mailbox, it will
 give you a pop up message as to why it's not going. This can give some more
 to the issue.
 But one thing to check is the following.

 Go to Settings - Mail, Contacts, Calendars. Then go into the account in
 question.
 Where it says Outgoing Mail Server tap on what you have listed
 underneath for the SMTP.
 It will then list the Primary Server and have the setting for your ISP.
 Tab on this again, which will open a new Setting window.
 Under Outgoing Mail Server, you will normally then see the Hostname (which
 should be the same as the above ISP setting). But also check if there is
 anything listed in the Username and Password part. (and if SSL is on, and
 Authentication and Server Port are set).
 I personally have these set with my full email address, my password for
 that account, SSL on (but can be off depending on your ISP's setting).
 Authentication I have set to Password. And Port can differ as well, but
 it's normally 587 or 25.
 The reason I have these set, is the outgoing mail server then works if I'm
 using my iPad on a different network to it's normally one. (i.e. using
 iinet and home, but Telstra on the road). If the SMTP doesn't
 authenticate then email won't send when the ISP settings are different.

 Try adjust some of these and see how goes. Or if you find it doesn't work,
 and you find the error message that is showing in the Outgoing Box, let
 us know and we can offer a bit more.

 Hope that helps.

 Kind regards
 Daniel
 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 11/05/2014, at 10:40 AM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Good Morning Everyone,

 I have a new 4th Gen iPad.  I backed up our old Gen 1 and restored to the
 new one via iTunes.  All seems to have gone well (so far) except that
 outgoing mail cannot be sent, but sits in the out box.  I have checked that
 the outgoing mail server is exactly the same as on the old iPad and have
 tried powering off.  The mail still sits in the outbox.  Incoming mail is
 received. Does anyone have any suggestions or should I contact our server?

 Thank you,
 Jennifer
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outgoing mail iPad

[Jennifer Lefroy]

Good Morning Everyone,

I have a new 4th Gen iPad.  I backed up our old Gen 1 and restored to the
new one via iTunes.  All seems to have gone well (so far) except that
outgoing mail cannot be sent, but sits in the out box.  I have checked that
the outgoing mail server is exactly the same as on the old iPad and have
tried powering off.  The mail still sits in the outbox.  Incoming mail is
received. Does anyone have any suggestions or should I contact our server?

Thank you,
Jennifer
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Re: Calendar times view

[Jennifer Lefroy]

Thank you, Ronni,  So simple when you point it out!

Regards,
Jennifer


On 13 April 2014 21:43, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 Select Show Event Times on the General tab of Calendar preferences to
 show appointment times on the monthly view of Calendar.


 Cheers,

 Ronni

-

 Sent from Ronni's iPad4


 On 13 Apr 2014, at 9:19 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello, Ronni. I am on 10.8.5 using Mountain Lion.
 Regards,
 Jennifer


 On 13 April 2014 13:09, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 You don't mention what version of OS X you running?
 Using iCal in Snow Leopard - Within iCal the preferences settings let
 you choose the use of event times in month view.

 It is possible from the Preferences  General menu of Calendar to
 activate events times within the week view too.

 Cheers,

 Ronni
 Sent from Ronni's iPad4


 On 13 Apr 2014, at 11:10 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Sorry, Ronni.  I see I never responded to this. I think it sounds as
 thoughI must bite on the bullet and move up to Mavericks.

 Best wishes,
 Jennifer


 On 28 March 2014 10:48, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 Does on my Calendar (Mavericks) I use Month View - In Month view it
 shows the time of the event it should show up in the upper right side of
 the day.

 If yours is not showing - The page (window) size must be made quite
 large to show the times.
 If it is too narrow, the event times are cut off.
 Cheers,
 Ronni

 Sent from Ronni's iPad4


  On 28 Mar 2014, at 10:36 am, Jennifer Lefroy 
 lefroy.jenni...@gmail.com wrote:
 
  Good Morning,
  When I view a month in calendar, it shows the events for any day, but
 not the time I have entered unless I click on individual events.  I haven't
 been able to find a way of showing times on the full month view.  Can
 anyone help, please?
 
  Regards,
  Jennifer


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Re: Calendar times view

[Jennifer Lefroy]

Hello, Ronni. I am on 10.8.5 using Mountain Lion.
Regards,
Jennifer


On 13 April 2014 13:09, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 You don't mention what version of OS X you running?
 Using iCal in Snow Leopard - Within iCal the preferences settings let you
 choose the use of event times in month view.

 It is possible from the Preferences  General menu of Calendar to activate
 events times within the week view too.

 Cheers,

 Ronni
 Sent from Ronni's iPad4


 On 13 Apr 2014, at 11:10 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Sorry, Ronni.  I see I never responded to this. I think it sounds as
 thoughI must bite on the bullet and move up to Mavericks.

 Best wishes,
 Jennifer


 On 28 March 2014 10:48, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 Does on my Calendar (Mavericks) I use Month View - In Month view it shows
 the time of the event it should show up in the upper right side of the day.

 If yours is not showing - The page (window) size must be made quite large
 to show the times.
 If it is too narrow, the event times are cut off.
 Cheers,
 Ronni

 Sent from Ronni's iPad4


  On 28 Mar 2014, at 10:36 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Good Morning,
  When I view a month in calendar, it shows the events for any day, but
 not the time I have entered unless I click on individual events.  I haven't
 been able to find a way of showing times on the full month view.  Can
 anyone help, please?
 
  Regards,
  Jennifer


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Re: Magic Mouse issues ?

[Jennifer Lefroy]

I have been having the same problem recently.  I have wondered if there is
a preferred surface for the magic mouse.

Regards,
Jennifer


On 12 April 2014 22:19, Stephen Chape chap...@bigpond.com wrote:

 Hi folks,

 Has anybody else had problems with their MM Losing Connection and then
 Connecting again.
 Mine is only about 15 months old.
 It has been doing this for a couple of months, but last few days a lot.
 It happens so much now that I have replaced it with my old wired mouse.
 It's a bugger, because I really love the MM.

 Just wondering if it is common or if I just have a bad one ?
 I might have to take it to the Apple Store for assistance.

 Regards,
 Stephen Chape

 *Mac by choice*
 *Windows because my employer knew no better*


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Re: Calendar times view

[Jennifer Lefroy]

Sorry, Ronni.  I see I never responded to this. I think it sounds as
thoughI must bite on the bullet and move up to Mavericks.

Best wishes,
Jennifer


On 28 March 2014 10:48, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 Does on my Calendar (Mavericks) I use Month View - In Month view it shows
 the time of the event it should show up in the upper right side of the day.

 If yours is not showing - The page (window) size must be made quite large
 to show the times.
 If it is too narrow, the event times are cut off.
 Cheers,
 Ronni

 Sent from Ronni's iPad4


  On 28 Mar 2014, at 10:36 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Good Morning,
  When I view a month in calendar, it shows the events for any day, but
 not the time I have entered unless I click on individual events.  I haven't
 been able to find a way of showing times on the full month view.  Can
 anyone help, please?
 
  Regards,
  Jennifer
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Calendar times view

[Jennifer Lefroy]

Good Morning,
When I view a month in calendar, it shows the events for any day, but not
the time I have entered unless I click on individual events.  I haven't
been able to find a way of showing times on the full month view.  Can
anyone help, please?

Regards,
Jennifer
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WAMUG AGM

[Jennifer Lefroy]

Good Morning,

I have been trying to find  the date and place of the new AG meeting, but
cannot seem to locate it. I had thought it was to be tonight.  However, the
one reference I did find seemed to indicate that it was last night.  Can
someone help, please?

Regards,
Jennifer
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Re: emails: unwanted deletion

[Jennifer Lefroy]

Thank you Rob, I will try your suggestions.  I do wonder if it could be
unwanted action on the part of the mouse.  Is this possible does anyone
know?
Regards, Jennifer


On 19 February 2014 17:31, Rob Phillips r.phill...@iinet.net.au wrote:

  If it's POP mail then the message gets downloaded directly to your
 computer.

 So if the emails appear on the laptop, and then disappear, then I don't
 think this can be a server problem.

 I'm not familiar with how Mail works. If it uses a file system, then
 disappearing messages implies a flaky hard disk.

 If it uses a database, disappearing messages implies a flaky database -
 which *may* be related to a flaky hard disk.

 I'd be running disk utility and a hardware test. Boot up with the d key
 pressed - I hope I remembered this correctly!

 Can you google 'repair mail mailbox' or similar?

 Hope this gets you started.

 Rob



 On 19/02/14 2:37 PM, Jennifer Lefroy wrote:

 Our service provider is Zetta net, formerly Highway1, and we have been
 with them for many years.  We use Mac Mail and I believe it to be a POP
 account.  It seems only to be happening on the lap top. we receive mail
 also on desktop, iPhone and iPad.  Deleting on the iPhone deletes from the
 server, but this doesn't affect those already downloaded and these are the
 ones going missing and as far as I know only from the laptop.

  I hope that helps,
 Jennifer


 On 19 February 2014 13:09, Rob Phillips r.phill...@iinet.net.au wrote:

  Before Ronni gets in :-), what email client are you using, and what
 service provider?

 The harder to answer question is what email delivery mechanism you are
 using? Is it POP or IMAP. You might need to look at your account settings
 to answer this...

 Cheers
 Rob


 On 19/02/14 11:09 AM, Jennifer Lefroy wrote:

  Good Morning,
 My husband uses a Logitech wireless mouse M525  with his Mac Laptop
 Version OS X 10.5.8.  Lately he has complained of losing emails he does not
 believe he has deleted and which do not appear in trash.  Yesterday when I
 was trying to help (!), had my hand on the mouse and the highlighted email
 disappeared, was not in trash and I had to recover it from Time Machine.  I
 have not found a solution on Google.

  I have looked at the archives and also tried Google without finding
 anything relevant.

  Does anyone have any suggestions, please?

  Many thanks,
  Jennifer


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 --
 Dr Rob Phillips
 I don't know about you, but I live in a society, not an economy
 Member of the Moore-Cowan regional group of the Greens (WA)
 rphillips6...@gmail.com 0416 065 054


 --
 Rob Phillips
 r.phill...@iinet.net.au Mobile: 0416 065 054
 Webmaster: Nanga Music Festival - Where music meets nature. 10-12 October,
 2014
 http://nangamusic.org.au

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Re: emails: unwanted deletion

[Jennifer Lefroy]

Hello Ronni,

We wondered about this, but could it disappear from inbox, trash and not
come up with Spotlight Search? I was pretty sure i wasn't exerting any
button pressure yesterday when it happened to me.  There have been several
disappear, but only recently.

I haven't had time to carry out Rob's suggestions yet.

Regards,
Jennifer


On 19 February 2014 18:36, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

  On 19 Feb 2014, at 6:20 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  I do wonder if it could be unwanted action on the part of the mouse.  Is
 this possible does anyone know?

 Very likely could be a unwanted action caused by either an incorrect or
 inadvertent use of one of the buttons on the Logitech mouse.

 Cheers,
 Ronni
  Regards, Jennifer
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Re: emails: unwanted deletion

[Jennifer Lefroy]

Thank you for the very clear instructions, Ronni, which I have carried out
(and for the offer of help had I been stuck).  IMAP on the iPhone may have
been the culprit and perhaps it has been happening for some time, but not
with any thing important and so went unnoticed.  Thank you Tim and Rob for
your informative suggestions.  Time will tell, but it's a little like
Rumsfeldt's The things we don't know we don't know and so I won't really
be able to report back unless something is obviously wrong..
With best wishes,
Jennifer


On 20 February 2014 07:01, Ronni Brown ro...@mac.com wrote:

 Hi Jennifer,

 As Tim has mentioned POP accounts do not work like IMAP accounts, which
 reliably store all of your emails on the server.
 You need to check that your husbands email account is a POP account and if
 it is, that Account must be setup as a POP Account *on all devices* i.e.
 his *Mac * *iPad  iPhone*.

 *Using POP Accounts with Multiple Devices*

 POP accounts, here is the setting to ensure the emails are set to being
 kept on the device:

 * iOS Devices Mail*

 1. In *Settings,* select *Mail, Contacts, Calendars.*
 2. Select the account for which you wish to change the settings.
 3. Select *Advanced*, located at the bottom of the list.
 4. Select the *Delete from server* option.
 5. Choose *NEVER* from the pop-up menu.
 6. Press the Home button to return to the Home screen.


 However, you will also need to configure any other devices or programs you
 use to check your pop account to stop this issue.

 *OS X Mail*

 If you use the Mac OS X Mail application as your email client, you can
 deselect the Remove copy from server after retrieving a message option
 under the Advanced account settings in Mail Preferences. However, the
 default setting, to remove mail after one week, should be adequate for most
 users.

 Here's how to set your account to remove the messages from the server
 after one week:

 1. In Mail select *Mail  Preferences.*
 2. Click the Accounts tab.
 3. Select the account for which you wish to change the settings.
 4. Click the *Advanced *tab.
 5. Select the* Remove copy from server after retrieving a message*option.
 6. Select a time frame from the pop-up menu.
 *After one week*: This setting works the same as After one day, except
 that Mail waits one week.
 --
 See this article for more info about using POP accounts with multiple
 devices, and instructions on how to configure for specific email clients - 
 http://support.apple.com/kb/HT3228

 *POP vs. IMAP *info - 
 http://computer.howstuffworks.com/e-mail-messaging/email4.htm
 IMAP is known for its ability to keep all your devices and computers in
 sync with one another, while POP often falls short in this area.
 POP is an older format.

 Jennifer, I will be working most of today, but will get back to you when
 possible if you require any further help.

 Cheers,
 Ronni

 17 MacBook Pro 2.3GHz Quad-Core i7 Thunderbolt
 2.3GHz / 8GB / 750GB @ 7200rpm HD

 OS X 10.9.1 Mavericks
 Windows 7 Ultimate (under sufferance)

 On 19 Feb 2014, at 8:32 pm, Tim Law t...@peoplehelp.com.au wrote:

 Jennifer,

 If I recall, you said you had a number of devices that read the email, and
 they were all set up as POP accounts.

 Is it possible that someone is reading or has read the emails on another
 device, and coincidentally as you view them and roll over them with the
 Logitech mouse Mail.app refreshes and the mail disappears, which as far as
 I know is what happens with POP accounts.  Also, did you check on all your
 accounts that the setup, ie POP or IMAP is the same?

 I have several devices that I use to access my emails and use IMAP on all
 of them, which to me is the best option for handling email on multiple
 devices

 Tim.

 On 19 Feb 2014, at 8:00 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Ronni,

 We wondered about this, but could it disappear from inbox, trash and not
 come up with Spotlight Search? I was pretty sure i wasn't exerting any
 button pressure yesterday when it happened to me.  There have been several
 disappear, but only recently.

 I haven't had time to carry out Rob's suggestions yet.

 Regards,
 Jennifer


 On 19 February 2014 18:36, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

  On 19 Feb 2014, at 6:20 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  I do wonder if it could be unwanted action on the part of the mouse.
  Is this possible does anyone know?

 Very likely could be a unwanted action caused by either an incorrect or
 inadvertent use of one of the buttons on the Logitech mouse.

 Cheers,
 Ronni


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emails: unwanted deletion

[Jennifer Lefroy]

Good Morning,
My husband uses a Logitech wireless mouse M525  with his Mac Laptop Version
OS X 10.5.8.  Lately he has complained of losing emails he does not believe
he has deleted and which do not appear in trash.  Yesterday when I was
trying to help (!), had my hand on the mouse and the highlighted email
disappeared, was not in trash and I had to recover it from Time Machine.  I
have not found a solution on Google.

I have looked at the archives and also tried Google without finding
anything relevant.

Does anyone have any suggestions, please?

Many thanks,
Jennifer
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Re: Ring tones

[Jennifer Lefroy]

Success!  Thank you all for the suggestions, and Ronni for the detailed
method.  Quite a few lessons learned. :-)

Regards,
Jennifer



On 15 December 2013 12:47, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 You don't need to update -The instructions for creating the ringtone in
 iTunes is still the same.
 As I mentioned in my Offlist email to you this morning, that after you
 have created your australian-magpie ringtone  then add it into iTunes,
 the ringtone will then be found in *Tones* under Library in iTunes (*if
 using iTunes 11.1.3 - under Ringtones in previous iTunes).*

 Cheers,
 Ronni
 Sent from Ronni's iPad


 On 15 Dec 2013, at 12:30 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Good morning,
 I have downloaded the magpie call to iTunes.  Ronni has sent me meticulous
 instructions on a PDF which I had failed to note beforehand was updated for
 IOS7.  I   have an iPhone 4 not updated to IOS 7.  Looking at the PDF, I
 wonder if now is the time to take the plunge and update  ( but I gather
 looking at some of the forums that there are contraindications)  or do I
 pester Ronni yet again?

 Regards,
 Jennifer

 Regards,
 Jennifer



 On 15 December 2013 10:24, Jennifer Lefroy lefroy.jenni...@gmail.comwrote:

 Good Morning, I am sorry about the delay, but as I explained I was
 engrossed in the last days of my UK family's visit, now sadly over.  I have
 now followed your instructions, Ronni, and have the magpie in my iTunes
 music thank you.  I will now contact you off list about the PDF.
  Best wishes,
 Jennifer


 On 4 December 2013 19:32, Ronni Brown ro...@mac.com wrote:



 On 3 Dec 2013, at 10:08 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you everyone.  I am hoping to tackle all this soon, but it is more
 complicated than I anticipated and we have overseas visitors at present. I
 will report  back asap and hope to access Ronni's PDF.


 Hi Jennifer,

 It is not complicated, and my instructions in the PDF are very easy to
 follow.

 I downloaded an Australian Magpie sound file from the link below and
 have included instructions below how to download a sound file.
 So you can do a 'test run' ;-)

 Click on this link:

 http://www.birdsinbackyards.net/birds/featured/Top-40-Bird-Songs

 1. Select No.11 '*Australian Magpie*' - click on ‘*Sound file*’ (219kb
 MP3) to listen to the track.
 2. Then to download the MP3.
 2. *Control-Click* on the *sound bar* then select ‘*Download Video*’ (I
 am not allowed to send the screenshot I annotated to the list, can send it
 to you offlist if you wish)
 4. Once it has downloaded -*Drag *the “*gymnorhina-tibicen.mp3*” out of
 Downloads to your *Desktop*
 5. *Rename* the file to “*australian-magpie.mp3*” (without the quotes)
 6. *Drag  drop* the *australian-magpie.mp3 *file onto the* iTunes icon*in 
 your
 *Dock*
 7. iTunes will open and the* australian-magpie.mp3 *will show in*
 ‘Music’*

 Then to create an australian-magpie ringtone -  Locate the song in
 iTunes - Music, then follow the instructions in my Tutorial to create your
 ringtone.

 Post back if you want me to send you offlist the annotated screenshot
 and 'How To Create A Custom Ringtone (Updated for iOS 7)' PDF.

 If, after you give it a try... you still feel that this exercise is too
 daunting for you.  If you download a sound file you would like to use as a
 ringtone, you can send it to me Offlist and I will create the ringtone
 for you.

 Cheers,
 Ronni


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Re: Ring tones

[Jennifer Lefroy]

But it needed an awful lot of expert guidance! :-)
In the hope that I don't have to bother anyone before then, have a very
happy Christmas and a happy and fulfilling 2014.

.Jennifer




On 15 December 2013 16:13, Ronda Brown ro...@mac.com wrote:

 Well done Jennifer!!
 See, it is amazing what you can achieve if you just give something a try
 ;-)

 Cheers,
 Ronni

 Sent from Ronni's iPad


 On 15 Dec 2013, at 4:02 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Success!  Thank you all for the suggestions, and Ronni for the detailed
 method.  Quite a few lessons learned. :-)

 Regards,
 Jennifer



 On 15 December 2013 12:47, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 You don't need to update -The instructions for creating the ringtone in
 iTunes is still the same.
 As I mentioned in my Offlist email to you this morning, that after you
 have created your australian-magpie ringtone  then add it into iTunes,
 the ringtone will then be found in *Tones* under Library in iTunes (*if
 using iTunes 11.1.3 - under Ringtones in previous iTunes).*

 Cheers,
 Ronni
 Sent from Ronni's iPad


 On 15 Dec 2013, at 12:30 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Good morning,
 I have downloaded the magpie call to iTunes.  Ronni has sent me
 meticulous instructions on a PDF which I had failed to note beforehand was
 updated for IOS7.  I   have an iPhone 4 not updated to IOS 7.  Looking at
 the PDF, I wonder if now is the time to take the plunge and update  ( but I
 gather looking at some of the forums that there are contraindications)  or
 do I pester Ronni yet again?

 Regards,
 Jennifer

 Regards,
 Jennifer



 On 15 December 2013 10:24, Jennifer Lefroy lefroy.jenni...@gmail.comwrote:

 Good Morning, I am sorry about the delay, but as I explained I was
 engrossed in the last days of my UK family's visit, now sadly over.  I have
 now followed your instructions, Ronni, and have the magpie in my iTunes
 music thank you.  I will now contact you off list about the PDF.
  Best wishes,
 Jennifer


 On 4 December 2013 19:32, Ronni Brown ro...@mac.com wrote:



 On 3 Dec 2013, at 10:08 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you everyone.  I am hoping to tackle all this soon, but it is
 more complicated than I anticipated and we have overseas visitors at
 present. I will report  back asap and hope to access Ronni's PDF.


 Hi Jennifer,

 It is not complicated, and my instructions in the PDF are very easy to
 follow.

 I downloaded an Australian Magpie sound file from the link below and
 have included instructions below how to download a sound file.
 So you can do a 'test run' ;-)

 Click on this link:

 http://www.birdsinbackyards.net/birds/featured/Top-40-Bird-Songs

 1. Select No.11 '*Australian Magpie*' - click on ‘*Sound file*’ (219kb
 MP3) to listen to the track.
 2. Then to download the MP3.
 2. *Control-Click* on the *sound bar* then select ‘*Download Video*’
 (I am not allowed to send the screenshot I annotated to the list, can send
 it to you offlist if you wish)
 4. Once it has downloaded -*Drag *the “*gymnorhina-tibicen.mp3*” out
 of Downloads to your *Desktop*
 5. *Rename* the file to “*australian-magpie.mp3*” (without the quotes)
 6. *Drag  drop* the *australian-magpie.mp3 *file onto the* iTunes
 icon* in your *Dock*
 7. iTunes will open and the* australian-magpie.mp3 *will show in*
 ‘Music’*

 Then to create an australian-magpie ringtone -  Locate the song in
 iTunes - Music, then follow the instructions in my Tutorial to create your
 ringtone.

 Post back if you want me to send you offlist the annotated screenshot
 and 'How To Create A Custom Ringtone (Updated for iOS 7)' PDF.

 If, after you give it a try... you still feel that this exercise is too
 daunting for you.  If you download a sound file you would like to use as a
 ringtone, you can send it to me Offlist and I will create the ringtone
 for you.

 Cheers,
 Ronni


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Re: Ring tones

[Jennifer Lefroy]

Good Morning, I am sorry about the delay, but as I explained I was
engrossed in the last days of my UK family's visit, now sadly over.  I have
now followed your instructions, Ronni, and have the magpie in my iTunes
music thank you.  I will now contact you off list about the PDF.
 Best wishes,
Jennifer


On 4 December 2013 19:32, Ronni Brown ro...@mac.com wrote:



 On 3 Dec 2013, at 10:08 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you everyone.  I am hoping to tackle all this soon, but it is more
 complicated than I anticipated and we have overseas visitors at present. I
 will report  back asap and hope to access Ronni's PDF.


 Hi Jennifer,

 It is not complicated, and my instructions in the PDF are very easy to
 follow.

 I downloaded an Australian Magpie sound file from the link below and have
 included instructions below how to download a sound file.
 So you can do a 'test run' ;-)

 Click on this link:

 http://www.birdsinbackyards.net/birds/featured/Top-40-Bird-Songs

 1. Select No.11 '*Australian Magpie*' - click on ‘*Sound file*’ (219kb
 MP3) to listen to the track.
 2. Then to download the MP3.
 2. *Control-Click* on the *sound bar* then select ‘*Download Video*’ (I
 am not allowed to send the screenshot I annotated to the list, can send it
 to you offlist if you wish)
 4. Once it has downloaded -*Drag *the “*gymnorhina-tibicen.mp3*” out of
 Downloads to your *Desktop*
 5. *Rename* the file to “*australian-magpie.mp3*” (without the quotes)
 6. *Drag  drop* the *australian-magpie.mp3 *file onto the* iTunes icon*in 
 your
 *Dock*
 7. iTunes will open and the* australian-magpie.mp3 *will show in* ‘Music’*

 Then to create an australian-magpie ringtone -  Locate the song in iTunes
 - Music, then follow the instructions in my Tutorial to create your
 ringtone.

 Post back if you want me to send you offlist the annotated screenshot
 and 'How To Create A Custom Ringtone (Updated for iOS 7)' PDF.

 If, after you give it a try... you still feel that this exercise is too
 daunting for you.  If you download a sound file you would like to use as a
 ringtone, you can send it to me Offlist and I will create the ringtone
 for you.

 Cheers,
 Ronni




 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
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Re: Ring tones

[Jennifer Lefroy]

Good morning,
I have downloaded the magpie call to iTunes.  Ronni has sent me meticulous
instructions on a PDF which I had failed to note beforehand was updated for
IOS7.  I   have an iPhone 4 not updated to IOS 7.  Looking at the PDF, I
wonder if now is the time to take the plunge and update  ( but I gather
looking at some of the forums that there are contraindications)  or do I
pester Ronni yet again?

Regards,
Jennifer

Regards,
Jennifer



On 15 December 2013 10:24, Jennifer Lefroy lefroy.jenni...@gmail.comwrote:

 Good Morning, I am sorry about the delay, but as I explained I was
 engrossed in the last days of my UK family's visit, now sadly over.  I have
 now followed your instructions, Ronni, and have the magpie in my iTunes
 music thank you.  I will now contact you off list about the PDF.
  Best wishes,
 Jennifer


 On 4 December 2013 19:32, Ronni Brown ro...@mac.com wrote:



 On 3 Dec 2013, at 10:08 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you everyone.  I am hoping to tackle all this soon, but it is more
 complicated than I anticipated and we have overseas visitors at present. I
 will report  back asap and hope to access Ronni's PDF.


 Hi Jennifer,

 It is not complicated, and my instructions in the PDF are very easy to
 follow.

 I downloaded an Australian Magpie sound file from the link below and have
 included instructions below how to download a sound file.
 So you can do a 'test run' ;-)

 Click on this link:

 http://www.birdsinbackyards.net/birds/featured/Top-40-Bird-Songs

 1. Select No.11 '*Australian Magpie*' - click on ‘*Sound file*’ (219kb
 MP3) to listen to the track.
 2. Then to download the MP3.
 2. *Control-Click* on the *sound bar* then select ‘*Download Video*’ (I
 am not allowed to send the screenshot I annotated to the list, can send it
 to you offlist if you wish)
 4. Once it has downloaded -*Drag *the “*gymnorhina-tibicen.mp3*” out of
 Downloads to your *Desktop*
 5. *Rename* the file to “*australian-magpie.mp3*” (without the quotes)
 6. *Drag  drop* the *australian-magpie.mp3 *file onto the* iTunes icon*in 
 your
 *Dock*
 7. iTunes will open and the* australian-magpie.mp3 *will show in*
 ‘Music’*

 Then to create an australian-magpie ringtone -  Locate the song in iTunes
 - Music, then follow the instructions in my Tutorial to create your
 ringtone.

 Post back if you want me to send you offlist the annotated screenshot
 and 'How To Create A Custom Ringtone (Updated for iOS 7)' PDF.

 If, after you give it a try... you still feel that this exercise is too
 daunting for you.  If you download a sound file you would like to use as a
 ringtone, you can send it to me Offlist and I will create the ringtone
 for you.

 Cheers,
 Ronni




 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug



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Re: Ring tones

[Jennifer Lefroy]

Thank you everyone.  I am hoping to tackle all this soon, but it is more
complicated than I anticipated and we have overseas visitors at present. I
will report  back asap and hope to access Ronni's PDF.

Jennifer


On 1 December 2013 22:22, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 Neil has also given some links to birdsongs.
 Once you add the songs into iTunes, if you require instructions how to
 then create your Ringtone (.m4r).
 I have done a three page PDF document titled How To Create A Custom
 Ringtone (updated for iOS 7) which includes 18 steps easy to follow
 instructions and screenshots.
 I can email the PDF to you 'Offlist' - if you want a copy I would
 appreciate a small donation.

 Kind Regards,
 Ronni

  On 1 Dec 2013, at 1:47 pm, Ronni Brown ro...@mac.com wrote:
 
  Hi Jennifer,
 
  You could purchase and download Magpie  Butcherbird tracks in MP3
 format from the link below:
 
  You would then need to create the ringtones in iTunes. I did post
 instructions some time ago to WAMUG  How to create a Custom Ringtone with
 instructions how to create AAC version of the MP3 file and then create the
 ringtone. It is still relevant in iOS 7.
 
  http://www.listeningearth.com.au/LE/search.php
 
  
 http://www.listeningearth.com.au/LE/browse.php?filter=ringtoneorder=releasedate_desc
 
 
 
  Cheers,
  Ronni
 
  17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt
  2.3GHz / 8GB / 750GB @ 7200rpm HD
 
  OS X 10.9 Mavericks
  Windows 7 Ultimate (under sufferance)
 
  On 1 Dec 2013, at 12:04 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:
 
  Good Morning,
 
  As I don't enjoy those loud ring tones and rides of the Valkyries etc
 that are heard around, I would like to download one of Australian birdsong
 for my iPhone 4, preferably the magpie or butcher bird.  Does anyone know
 of a good source that is also easy to transfer as I am a novice at this?
 
  My apologies if this is an inappropriate post.
 
  Kind regards,
  Jennifer
 
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Ring tones

[Jennifer Lefroy]

Good Morning,

As I don't enjoy those loud ring tones and rides of the Valkyries etc that
are heard around, I would like to download one of Australian birdsong for
my iPhone 4, preferably the magpie or butcher bird.  Does anyone know of a
good source that is also easy to transfer as I am a novice at this?

My apologies if this is an inappropriate post.

Kind regards,
Jennifer
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Re: iPhone back up

[Jennifer Lefroy]

Thank you all very much, it is much clearer now.  Believe me, Ronni and
Daniel, I will sit on my hands when in doubt:-) and do the minimum.  I am
reassured it is there and I do not need to look.

Regards,
Jennifer


On 25 November 2013 14:10, Daniel Kerr dan...@macwizardry.com.au wrote:

 Yeh I know, I just added it for informative reasons ;) hehehe :o)
 For most people I'm sure it will be left alone. It just sits there doing
 nothing. (I have over 2000 items in that folder alone. It just sits there
 doing it's thing, never have to worry about it.)

 hehe.

 Kind regards
 Daniel

 Sent from my iPhone 5

 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: danielATmacwizardryDOTcomDOTau
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 25/11/2013, at 2:07 PM, Ronda Brown ro...@mac.com wrote:


 On 25 Nov 2013, at 1:58 pm, Daniel Kerr dan...@macwizardry.com.au wrote:

 Edit: Forgot my disclaimer. Be VEERRRYYY carful playing inside here,
 as if you remove anything you shouldn't you can break the whole backup or
 lose it. ;o) Just thought I'd add that little warning. If someone then
 breaks it,..not my fault :) heheh ;o)


 Hey Daniel,

 That is why I did NOT include the Path to the /MobileSync/Backup ;-)
 I did not want Jennifer (or others messing around in the backups)

 Cheers,
 Ronni
 -- The WA Macintosh User Group Mailing List --
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 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
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Re: iPhone back up

[Jennifer Lefroy]

Thank you very much.  A new phone and now the back-up restored following
your clear instructions, Ronni.  I didn't go near the library, Daniel :-)

Best wishes,
Jennifer


On 25 November 2013 21:16, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 Before you take your iPhone to Apple, connect it to iTunes as I mentioned
 in my previous reply to you and do a backup.
 Then check it has backed up successfully as per those instructions.

 Then when you get a replacement iPhone you can Restore from that last
 backup and your new iPhone will be exactly the same as that final backup.

 Cheers,
 Ronni

 On 25 Nov 2013, at 8:46 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you all very much, it is much clearer now.  Believe me, Ronni and
 Daniel, I will sit on my hands when in doubt:-) and do the minimum.  I am
 reassured it is there and I do not need to look.

 Regards,
 Jennifer


 On 25 November 2013 14:10, Daniel Kerr dan...@macwizardry.com.au wrote:

 Yeh I know, I just added it for informative reasons ;) hehehe :o)
 For most people I'm sure it will be left alone. It just sits there doing
 nothing. (I have over 2000 items in that folder alone. It just sits there
 doing it's thing, never have to worry about it.)

 hehe.

 Kind regards
 Daniel

 Sent from my iPhone 5

  ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: danielATmacwizardryDOTcomDOTau
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 25/11/2013, at 2:07 PM, Ronda Brown ro...@mac.com wrote:


 On 25 Nov 2013, at 1:58 pm, Daniel Kerr dan...@macwizardry.com.au
 wrote:

 Edit: Forgot my disclaimer. Be VEERRRYYY carful playing inside here,
 as if you remove anything you shouldn't you can break the whole backup or
 lose it. ;o) Just thought I'd add that little warning. If someone then
 breaks it,..not my fault :) heheh ;o)


 Hey Daniel,

 That is why I did NOT include the Path to the /MobileSync/Backup ;-)
 I did not want Jennifer (or others messing around in the backups)

 Cheers,
 Ronni


 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

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iPhone back up

[Jennifer Lefroy]

Good Morning,  The power button on my phone is jammed and I am told by
Apple the phone is likely to be replaced so I have to do a back up. When I
was going to update the phone recently, I did a back up, it showed as
having completed, but I could never locate the backup on the computer so I
never did the backup. Now I have no option.  Can someone help me to be sure
the back up is on the computer, please?

iMac OS X 10.8.5
iPhone version 6.1.3

Many Thanks,
Jennifer Lefroy
-- The WA Macintosh User Group Mailing List --
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Re: iPhone back up

[Jennifer Lefroy]

Thank you, Tim.  I understand a jammed power button is not uncommon in
iPhones.  It may well be replaced under warrantee.  All other buttons and
screen are fine.

My concern is that I am unable to locate the backup on my computer though
the back up via iTunes (I do not use iCloud) says complete when I look at
the phone under iTunes devices.  I want to be sure I have the back up as
Apple do not transfer the data.

Kind regards,
Jennifer


On 25 November 2013 11:13, Tim Law t...@peoplehelp.com.au wrote:

 Hi Jennifer,

 When my iPhone screen was replaced, the guy said he cleaned the button
 contacts. It 'may' be a matter of getting this checked first before forking
 out money on a new replacement device. A piece of grit may have become
 caught in the small mechanical movement of the button. This work was done
 at a kiosk in my local shopping centre - there was a discussion about
 screen replacement kiosks a few weeks back on WAMUG which showed locations
 of these kiosks.  They are not Apple places.

 Regarding the backup, it is managed entirely in iTunes, or maybe you have
 chosen backup via iCloud.
 Not sure about retrieving iCloud backup, but the best thing to do is plug
 your phone into your computer and sync it with iTunes. There will be a
 button to check that talks about backing up. Select iTunes.

 When you plug your replacement phone in, assuming you go that way, it will
 ask if you want to restore from the backup and give you a list of options.
 It's all pretty straight forward. No doubt others will chime in with where
 exactly on the computer you can find the back to reassure yourself it is
 there, but in my experience, iTunes just handles it all easily. Just make
 sure you sync and tell it to backup.

 Tim




 On 25 Nov 2013, at 11:00 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

  Good Morning,  The power button on my phone is jammed and I am told by
 Apple the phone is likely to be replaced so I have to do a back up. When I
 was going to update the phone recently, I did a back up, it showed as
 having completed, but I could never locate the backup on the computer so I
 never did the backup. Now I have no option.  Can someone help me to be sure
 the back up is on the computer, please?
 
  iMac OS X 10.8.5
  iPhone version 6.1.3
 
  Many Thanks,
  Jennifer Lefroy
  -- The WA Macintosh User Group Mailing List --
  Archives - http://www.wamug.org.au/mailinglist/archives.shtml
  Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
  Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

 -- The WA Macintosh User Group Mailing List --
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 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

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Re: Lost play list

[Jennifer Lefroy]

Thank you, Ronni.  It is often awkward being an intermediary.

Regards,
Jennifer


On 15 November 2013 15:04, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 I keep messages flagged until I know the problem is solved, in case it is
 not and I need to refer back to what has already been suggested and tried.

 That is why we appreciate people getting back to the list with their
 results.

 Regards,
 Ronni
 Sent from Ronni's iPad4

 On 15 Nov 2013, at 2:17 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Ronni and Daniel, I am sorry not to have replied, but I have not
 heard after leaving the instructions for Caroline.  Given the delay, I
 suspect it is either successful or that she is rebuilding by hand as she
 is technologically challenged like me. Do please unflag and thank you very
 much for the help which has furthered both our educations.

 Best regards,
 Jennifer


 On 15 November 2013 12:28, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 How did you get on, is the problem resolved?
 So I can 'unflag' the subject thread.
 I currently have 113 messages flagged for my attention that I am trying
 to work my way through :(

 Cheers,
 Ronni
 Sent from Ronni's iPad4

 On 3 Nov 2013, at 10:23 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you both.  I will take this back to Caroline.  It is very hard to
 be an ignorant intermediary!

 Regards, Jennifer


 On 31 October 2013 20:40, Daniel Kerr wa...@macwizardry.com.au wrote:

 Hi Jennifer

 I had this happen to a client for some strange reason. The music they
 moved over ok, but the playlists didn't.
 All I did to correct it for them (and get it working was the following).

 First, I made sure iTunes wasn't running on the new machine.
 On the new machine, I moved the following files from
 Users/theirname/Music/iTunes/ to the Desktop (just incase)
 iTunes Library Extras.itdb
 iTunes Library Genius.itdb
 iTunes Library.itl
 iTunes Library.xml
 iTunes Music Library.xml
 (so in other words, just the files, not the folders. I left all the
 folders there).

 Then from the old machine I went into where the music was stored.
 (which I think from memory on a Windows machine is My Music/iTunes),…but I
 could be wrong…..
 I then copied the same named files as above to a Thumb Drive.
 After copying them I then put the Thumb Drive into the new Mac and put
 the files back into the above location on the Mac
 (Users/yourname/Music/iTunes).

 I then launched iTunes and the playlist and all the music was still
 there and worked as it normally should.
 Once I was happy it was all OK, I then deleted the ones I'd put on the
 Desktop temporarily.

 I found this worked ok for this machine,..so may (or may not) work for
 you friend,…depending on the what or why it happened :o))

 But just thought I'd share that info,…incase it helps. :o)

 Kind regards
 Daniel
  ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 31/10/2013, at 3:23 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 I shall have to ask those questions when I see her tomorrow, Ronni.  She
 said all the music transferred to the Mac, but that no play
 list appears on the Mac. Thank you.

 Regards,
 Jennifer


 On 31 October 2013 13:07, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 How did she transfer her music from her Windows computer to her Mac?
 Did all the music transfer, but iTunes did not keep the same Playlists?
 I'm not sure what you mean by

 on transferring her music,the play list disappeared


 When she set up iTunes on the Mac, did she select in *iTunes 
 Preferences - Advanced*:
 *Keep iTunes Media folder organized*  *Copy files to iTunes Media
 folder when adding to Library* ... are both selected?

 Cheers,
 Ronni
 Sent from Ronni's iPad4

 On 31 Oct 2013, at 11:04 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone, A friend has made the change from PC to Mac and is
 delighted but for the fact that on transferring her music,the play list
 disappeared.  She still has it on her iPod. but expects it to disappear
 when she syncs next to iTunes.

 I explained the great service given by Wamug members to Mac users  and
 thought if someone could solve this problem for her, she would be convinced
 of the benefits and join:-)

 Kind regards,
 Jennifer.


 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings

Re: Lost play list

[Jennifer Lefroy]

Hello Ronni,

I am afraid, because she is new to how much help WAMUG gives, she gave up
and did what ever one dopes manually.  I can only apologise for the trouble.

Regards, Jennifer.


On 17 November 2013 18:22, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 I would appreciate it you could find out from your friend what her results
 were please.

 Regards,
 Ronni


 Sent from Ronni's iPad4

 On 17 Nov 2013, at 5:59 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you, Ronni.  It is often awkward being an intermediary.

 Regards,
 Jennifer


 On 15 November 2013 15:04, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 I keep messages flagged until I know the problem is solved, in case it is
 not and I need to refer back to what has already been suggested and tried.

 That is why we appreciate people getting back to the list with their
 results.

 Regards,
 Ronni
 Sent from Ronni's iPad4

 On 15 Nov 2013, at 2:17 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Ronni and Daniel, I am sorry not to have replied, but I have not
 heard after leaving the instructions for Caroline.  Given the delay, I
 suspect it is either successful or that she is rebuilding by hand as she
 is technologically challenged like me. Do please unflag and thank you very
 much for the help which has furthered both our educations.

 Best regards,
 Jennifer


 On 15 November 2013 12:28, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 How did you get on, is the problem resolved?
 So I can 'unflag' the subject thread.
 I currently have 113 messages flagged for my attention that I am trying
 to work my way through :(

 Cheers,
 Ronni
 Sent from Ronni's iPad4

 On 3 Nov 2013, at 10:23 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you both.  I will take this back to Caroline.  It is very hard to
 be an ignorant intermediary!

 Regards, Jennifer


 On 31 October 2013 20:40, Daniel Kerr wa...@macwizardry.com.au wrote:

 Hi Jennifer

 I had this happen to a client for some strange reason. The music they
 moved over ok, but the playlists didn't.
 All I did to correct it for them (and get it working was the following).

 First, I made sure iTunes wasn't running on the new machine.
 On the new machine, I moved the following files from
 Users/theirname/Music/iTunes/ to the Desktop (just incase)
 iTunes Library Extras.itdb
 iTunes Library Genius.itdb
 iTunes Library.itl
 iTunes Library.xml
 iTunes Music Library.xml
 (so in other words, just the files, not the folders. I left all the
 folders there).

 Then from the old machine I went into where the music was stored.
 (which I think from memory on a Windows machine is My Music/iTunes),…but I
 could be wrong…..
 I then copied the same named files as above to a Thumb Drive.
 After copying them I then put the Thumb Drive into the new Mac and put
 the files back into the above location on the Mac
 (Users/yourname/Music/iTunes).

 I then launched iTunes and the playlist and all the music was still
 there and worked as it normally should.
 Once I was happy it was all OK, I then deleted the ones I'd put on the
 Desktop temporarily.

 I found this worked ok for this machine,..so may (or may not) work for
 you friend,…depending on the what or why it happened :o))

 But just thought I'd share that info,…incase it helps. :o)

 Kind regards
 Daniel
  ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 31/10/2013, at 3:23 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 I shall have to ask those questions when I see her tomorrow, Ronni.
  She said all the music transferred to the Mac, but that no play
 list appears on the Mac. Thank you.

 Regards,
 Jennifer


 On 31 October 2013 13:07, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 How did she transfer her music from her Windows computer to her Mac?
 Did all the music transfer, but iTunes did not keep the same Playlists?
 I'm not sure what you mean by

 on transferring her music,the play list disappeared


 When she set up iTunes on the Mac, did she select in *iTunes 
 Preferences - Advanced*:
 *Keep iTunes Media folder organized*  *Copy files to iTunes Media
 folder when adding to Library* ... are both selected?

 Cheers,
 Ronni
 Sent from Ronni's iPad4

 On 31 Oct 2013, at 11:04 am, Jennifer Lefroy 
 lefroy.jenni...@gmail.com wrote:

 Hello Everyone, A friend has made the change from PC to Mac and is
 delighted but for the fact that on transferring her music,the play list
 disappeared.  She still

Re: Lost play list

[Jennifer Lefroy]

Hello Ronni and Daniel, I am sorry not to have replied, but I have not
heard after leaving the instructions for Caroline.  Given the delay, I
suspect it is either successful or that she is rebuilding by hand as she
is technologically challenged like me. Do please unflag and thank you very
much for the help which has furthered both our educations.

Best regards,
Jennifer


On 15 November 2013 12:28, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 How did you get on, is the problem resolved?
 So I can 'unflag' the subject thread.
 I currently have 113 messages flagged for my attention that I am trying to
 work my way through :(

 Cheers,
 Ronni
 Sent from Ronni's iPad4

 On 3 Nov 2013, at 10:23 pm, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Thank you both.  I will take this back to Caroline.  It is very hard to be
 an ignorant intermediary!

 Regards, Jennifer


 On 31 October 2013 20:40, Daniel Kerr wa...@macwizardry.com.au wrote:

 Hi Jennifer

 I had this happen to a client for some strange reason. The music they
 moved over ok, but the playlists didn't.
 All I did to correct it for them (and get it working was the following).

 First, I made sure iTunes wasn't running on the new machine.
 On the new machine, I moved the following files from
 Users/theirname/Music/iTunes/ to the Desktop (just incase)
 iTunes Library Extras.itdb
 iTunes Library Genius.itdb
 iTunes Library.itl
 iTunes Library.xml
 iTunes Music Library.xml
 (so in other words, just the files, not the folders. I left all the
 folders there).

 Then from the old machine I went into where the music was stored.
 (which I think from memory on a Windows machine is My Music/iTunes),…but I
 could be wrong…..
 I then copied the same named files as above to a Thumb Drive.
 After copying them I then put the Thumb Drive into the new Mac and put
 the files back into the above location on the Mac
 (Users/yourname/Music/iTunes).

 I then launched iTunes and the playlist and all the music was still there
 and worked as it normally should.
 Once I was happy it was all OK, I then deleted the ones I'd put on the
 Desktop temporarily.

 I found this worked ok for this machine,..so may (or may not) work for
 you friend,…depending on the what or why it happened :o))

 But just thought I'd share that info,…incase it helps. :o)

 Kind regards
 Daniel
  ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 31/10/2013, at 3:23 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 I shall have to ask those questions when I see her tomorrow, Ronni.  She
 said all the music transferred to the Mac, but that no play
 list appears on the Mac. Thank you.

 Regards,
 Jennifer


 On 31 October 2013 13:07, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 How did she transfer her music from her Windows computer to her Mac?
 Did all the music transfer, but iTunes did not keep the same Playlists?
 I'm not sure what you mean by

 on transferring her music,the play list disappeared


 When she set up iTunes on the Mac, did she select in *iTunes 
 Preferences - Advanced*:
 *Keep iTunes Media folder organized*  *Copy files to iTunes Media
 folder when adding to Library* ... are both selected?

 Cheers,
 Ronni
 Sent from Ronni's iPad4

 On 31 Oct 2013, at 11:04 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone, A friend has made the change from PC to Mac and is
 delighted but for the fact that on transferring her music,the play list
 disappeared.  She still has it on her iPod. but expects it to disappear
 when she syncs next to iTunes.

 I explained the great service given by Wamug members to Mac users  and
 thought if someone could solve this problem for her, she would be convinced
 of the benefits and join:-)

 Kind regards,
 Jennifer.



 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

-- The WA Macintosh User Group Mailing List --
Archives - http://www.wamug.org.au/mailinglist/archives.shtml
Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
Settings  Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

Re: Lost play list

[Jennifer Lefroy]

Thank you both.  I will take this back to Caroline.  It is very hard to be
an ignorant intermediary!

Regards, Jennifer


On 31 October 2013 20:40, Daniel Kerr wa...@macwizardry.com.au wrote:

 Hi Jennifer

 I had this happen to a client for some strange reason. The music they
 moved over ok, but the playlists didn't.
 All I did to correct it for them (and get it working was the following).

 First, I made sure iTunes wasn't running on the new machine.
 On the new machine, I moved the following files from
 Users/theirname/Music/iTunes/ to the Desktop (just incase)
 iTunes Library Extras.itdb
 iTunes Library Genius.itdb
 iTunes Library.itl
 iTunes Library.xml
 iTunes Music Library.xml
 (so in other words, just the files, not the folders. I left all the
 folders there).

 Then from the old machine I went into where the music was stored. (which
 I think from memory on a Windows machine is My Music/iTunes),…but I could
 be wrong…..
 I then copied the same named files as above to a Thumb Drive.
 After copying them I then put the Thumb Drive into the new Mac and put the
 files back into the above location on the Mac
 (Users/yourname/Music/iTunes).

 I then launched iTunes and the playlist and all the music was still there
 and worked as it normally should.
 Once I was happy it was all OK, I then deleted the ones I'd put on the
 Desktop temporarily.

 I found this worked ok for this machine,..so may (or may not) work for you
 friend,…depending on the what or why it happened :o))

 But just thought I'd share that info,…incase it helps. :o)

 Kind regards
 Daniel
 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: daniel AT macwizardry.com.au
 Web:   http://www.macwizardry.com.au


 **For everything Apple**

 NOTE: Any information provided in this email may be my personal opinion
 and as such should be taken accordingly, and may not be the views of
 MacWizardry. Any information provided does not offer or warrant any form of
 warranty or accept liability. It would be appreciated that if
 any information in this email is to be disseminated, distributed or copied,
 that permission by the author be requested.

 On 31/10/2013, at 3:23 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 I shall have to ask those questions when I see her tomorrow, Ronni.  She
 said all the music transferred to the Mac, but that no play
 list appears on the Mac. Thank you.

 Regards,
 Jennifer


 On 31 October 2013 13:07, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 How did she transfer her music from her Windows computer to her Mac?
 Did all the music transfer, but iTunes did not keep the same Playlists?
 I'm not sure what you mean by

 on transferring her music,the play list disappeared


 When she set up iTunes on the Mac, did she select in *iTunes 
 Preferences - Advanced*:
 *Keep iTunes Media folder organized*  *Copy files to iTunes Media
 folder when adding to Library* ... are both selected?

 Cheers,
 Ronni
 Sent from Ronni's iPad4

 On 31 Oct 2013, at 11:04 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone, A friend has made the change from PC to Mac and is
 delighted but for the fact that on transferring her music,the play list
 disappeared.  She still has it on her iPod. but expects it to disappear
 when she syncs next to iTunes.

 I explained the great service given by Wamug members to Mac users  and
 thought if someone could solve this problem for her, she would be convinced
 of the benefits and join:-)

 Kind regards,
 Jennifer.


 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
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Re: Lost play list

[Jennifer Lefroy]

I shall have to ask those questions when I see her tomorrow, Ronni.  She
said all the music transferred to the Mac, but that no play
list appears on the Mac. Thank you.

Regards,
Jennifer


On 31 October 2013 13:07, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 How did she transfer her music from her Windows computer to her Mac?
 Did all the music transfer, but iTunes did not keep the same Playlists?
 I'm not sure what you mean by

 on transferring her music,the play list disappeared


 When she set up iTunes on the Mac, did she select in *iTunes 
 Preferences - Advanced*:
 *Keep iTunes Media folder organized*  *Copy files to iTunes Media
 folder when adding to Library* ... are both selected?

 Cheers,
 Ronni
 Sent from Ronni's iPad4

 On 31 Oct 2013, at 11:04 am, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone, A friend has made the change from PC to Mac and is
 delighted but for the fact that on transferring her music,the play list
 disappeared.  She still has it on her iPod. but expects it to disappear
 when she syncs next to iTunes.

 I explained the great service given by Wamug members to Mac users  and
 thought if someone could solve this problem for her, she would be convinced
 of the benefits and join:-)

 Kind regards,
 Jennifer.


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Lost play list

[Jennifer Lefroy]

Hello Everyone, A friend has made the change from PC to Mac and is
delighted but for the fact that on transferring her music,the play list
disappeared.  She still has it on her iPod. but expects it to disappear
when she syncs next to iTunes.

I explained the great service given by Wamug members to Mac users  and
thought if someone could solve this problem for her, she would be convinced
of the benefits and join:-)

Kind regards,
Jennifer.
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Re: Failed update

[Jennifer Lefroy]

Thank you, Ronni, and others.  I finally updated today when I was able to
babysit the computer.  The varying speed of the update was unexpected by
me.  Is that usual?  It seemed markedly to accelerate towards the end.

Regards,
Jennifer


On 17 September 2013 19:21, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 You must keep an eye on the update installation. I never leave a computer
 when it is updating.

 You are asked to Restart your Mac near the end of the installation so it
 can complete the installation process.

 Run the combo update again and make sure it completes, then follow the
 steps I outlined to do after installation completes and the computer
 restarts into OS X 10.8.5

 Cheers,
 Ronni

 Sent from Ronni's iPad4

 On 17/09/2013, at 6:51 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Ronni,
 Yes.  I printed off your instructions and believed that I followed them to
 the letter.  I was not in the room where the computer is when the process
 was (I hoped) going on.  Perhaps I should try again tomorrow and see if
 anything untoward reveals itself.  I will report the outcome.


 Thank you, Jennifer


 On 15 September 2013 17:02, Brian Risbey risb...@bigpond.com wrote:

 Hi
 I followed Ronni's instructions - to the letter - and downloaded the
 combo update - as recommended over the years - and all is well on the
 MacBookPro.
 The machine did have to restart after installation was completed.

 Brian
 Sent from my iPhone5

 On 15/09/2013, at 16:35, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 Did you download and install the  OS X Mountain Lion Update v10.8.5
 (Combo)?
 http://support.apple.com/kb/DL1676

 Sent from Ronni's iPad4

 On 15/09/2013, at 4:18 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone,

 I followed Ronni's instructions about downloading OS X 10.8.5 to the
 letter I believe, but the version on our Mac OS X still shows as 10.8.4.
  Do I just try again or is there something else to do?

 Regards,
 Jennifer



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Re: Failed update

[Jennifer Lefroy]

Hello Ronni,
Yes.  I printed off your instructions and believed that I followed them to
the letter.  I was not in the room where the computer is when the process
was (I hoped) going on.  Perhaps I should try again tomorrow and see if
anything untoward reveals itself.  I will report the outcome.


Thank you, Jennifer


On 15 September 2013 17:02, Brian Risbey risb...@bigpond.com wrote:

 Hi
 I followed Ronni's instructions - to the letter - and downloaded the combo
 update - as recommended over the years - and all is well on the MacBookPro.
 The machine did have to restart after installation was completed.

 Brian
 Sent from my iPhone5

 On 15/09/2013, at 16:35, Ronda Brown ro...@mac.com wrote:

 Hi Jennifer,

 Did you download and install the  OS X Mountain Lion Update v10.8.5
 (Combo)?
 http://support.apple.com/kb/DL1676

 Sent from Ronni's iPad4

 On 15/09/2013, at 4:18 PM, Jennifer Lefroy lefroy.jenni...@gmail.com
 wrote:

 Hello Everyone,

 I followed Ronni's instructions about downloading OS X 10.8.5 to the
 letter I believe, but the version on our Mac OS X still shows as 10.8.4.
  Do I just try again or is there something else to do?

 Regards,
 Jennifer

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Failed update

[Jennifer Lefroy]

Hello Everyone,

I followed Ronni's instructions about downloading OS X 10.8.5 to the letter
I believe, but the version on our Mac OS X still shows as 10.8.4.  Do I
just try again or is there something else to do?

Regards,
Jennifer
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Re: OS X Mountain Lion Update 10.8.5

[Jennifer Lefroy]

Really clear instructions.  Thank you, Ronni.

Regards, Jennifer


On 13 September 2013 15:13, Anthony (Tony) Francis antne...@icloud.comwrote:

 Thanks Ronni

 Even I can follow the instructions that you have given.

 This is what is meant by getting value for the $30:00 yearly subscription.

 Thanks again Ronni

 Kindest regards

 Tony

 BODDINGTON

 W.A.



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