On 14/11/12 05:51, Doug Weller wrote:
The OTRS Quality queue is again over 200, which is pretty worrying.
Partially my fault as I haven't been doing much if any OTRS work
recently.
Doug
This is volunteer effort, so, from time to time volunteering effort can
slide (I speak from my own
Sadly I'm not in London that weekend :(
However, as I said on Sunday Tom, I'm a n00b with OSM stuff but I'd like to
be able to log in for an hour or two and do my part remotely. Is this
really feasible i..e to 'learn how to map' if you're not there?
If not, no worries, I don't doubt this will be
Roger, I'm afraid Mr John Cummings bagged the last spot while he was in the
office yesterday. I will add you the list as first reserve so if someone
can't attend for whatever reason, the spot is yours.
Thanks,
Stevie
On 13 November 2012 17:33, Roger Bamkin victuall...@gmail.com wrote:
Sgn me
Don't worry Steve, I understand John is quite a nice chap. I ddn't want to
see a good place go vacant. Cheers
On 14 November 2012 11:04, Stevie Benton stevie.ben...@wikimedia.org.ukwrote:
Roger, I'm afraid Mr John Cummings bagged the last spot while he was in
the office yesterday. I will add
Hello all,
I thought you might like to know that I spoke with the journalist from PR
Week yesterday about the story they published on this issue. They are keen
to include it in their print edition, which goes out tomorrow.
The main points:
- I reminded him of the existing guidelines that
Dear Andreas, We need to remember that this is a volunteer driven process,
and the commodity in short supply is volunteer time not PR professionals
time. Encouraging PR people to forum shop by raising the same thing in
multiple venues is disrespectful of the community, it also risks damaging
On 14 November 2012 11:25, Stevie Benton stevie.ben...@wikimedia.org.uk wrote:
I was asked if I had any specific response to the PRCA comments, but really
there's nothing helpful to add there, except that talk pages and emails
needn't be cumbersome.
Stating the obvious isn't always unhelpful:
I think the journalist was more interested in trying to paint a picture of
conflict by asking that question, which makes for a more interesting story
for some people. I was really keen for that not to happen. I was more
interested in getting across the points about how Wikipedia works and how
it
I would be tempted to say We hope this is an isolated problem and that
most UK PR agencies employ someone who doe not find it cumbersome to send
an Email.
WSC
On 14 November 2012 11:46, Stevie Benton stevie.ben...@wikimedia.org.ukwrote:
I think the journalist was more interested in trying to
On 14 November 2012 00:00, Andreas Kolbe jayen...@gmail.com wrote:
And there is. Oliver's revamp of the Contact Us pages has made a huge
difference, because previously, PR professionals would pass three
invitations to fix the article themselves before they would come to the OTRS
e-mail
On Wed, Nov 14, 2012 at 11:25 AM, Stevie Benton
stevie.ben...@wikimedia.org.uk wrote:
Hello all,
I thought you might like to know that I spoke with the journalist from PR
Week yesterday about the story they published on this issue. They are keen
to include it in their print edition, which
On 14 November 2012 12:04, Andreas Kolbe jayen...@gmail.com wrote:
As I said in that discussion, the underlying problem seems to be that we
have a certain number of low-notability articles that are only (or mainly)
edited by the subjects themselves, and the people who hate them.
Since the
On Wed, Nov 14, 2012 at 12:10 PM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 12:04, Andreas Kolbe jayen...@gmail.com wrote:
As I said in that discussion, the underlying problem seems to be that we
have a certain number of low-notability articles that are
On 14 November 2012 12:23, Andreas Kolbe jayen...@gmail.com wrote:
On Wed, Nov 14, 2012 at 12:10 PM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 12:04, Andreas Kolbe jayen...@gmail.com wrote:
As I said in that discussion, the underlying problem seems to be
On 14 November 2012 12:31, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
With respect, that does seem to be an entirely different issue.
Yes, it's Andreas pushing a hobbyhorse again.
- d.
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On Wed, Nov 14, 2012 at 12:31 PM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 12:23, Andreas Kolbe jayen...@gmail.com wrote:
On Wed, Nov 14, 2012 at 12:10 PM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 12:04, Andreas Kolbe
On Wed, Nov 14, 2012 at 11:55 AM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 00:00, Andreas Kolbe jayen...@gmail.com wrote:
And there is. Oliver's revamp of the Contact Us pages has made a huge
difference, because previously, PR professionals would pass
On 14 November 2012 12:42, Andreas Kolbe jayen...@gmail.com wrote:
On Wed, Nov 14, 2012 at 11:55 AM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 00:00, Andreas Kolbe jayen...@gmail.com wrote:
And there is. Oliver's revamp of the Contact Us pages has made a
On 14 November 2012 12:38, Andreas Kolbe jayen...@gmail.com wrote:
On Wed, Nov 14, 2012 at 12:31 PM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 12:23, Andreas Kolbe jayen...@gmail.com wrote:
On Wed, Nov 14, 2012 at 12:10 PM, Charles Matthews
On Wed, Nov 14, 2012 at 12:53 PM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 12:42, Andreas Kolbe jayen...@gmail.com wrote:
On Wed, Nov 14, 2012 at 11:55 AM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
On 14 November 2012 00:00, Andreas Kolbe
On 14 November 2012 12:58, Andreas Kolbe jayen...@gmail.com wrote:
On Wed, Nov 14, 2012 at 12:53 PM, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
The actual solutions are (1) to grow the community (and I mean
growing it with responsible, well-trained editors). I personally have
On 14 November 2012 13:06, Charles Matthews
charles.r.matth...@ntlworld.com wrote:
Let's get back down to earth. Cumbersome in the title of the thread
implies we are dealing with people who are not the type to read
instructions patiently, and follow them. These people may be normal
by many
For what it's worth, my opinion (as some who has had access to a fair few
OTRS queues for a fair number of years) is that we need more OTRS
volunteers. Lots more. At the moment, Wikimedia UK has about a dozen
semi-active volunteers for its queue, and we have reasonable response times
(48 hours
David; I think Charles and Andreas have gotten beyond the original issue
and are talking about the real problems that exist.
cumbersome doesn't strike me as a hugely unfair way of putting it...
@Richard; I've always been disappointed in WMF support of OTRS, it being a
key point of contact. I
Richard: a slight correction, the processes for obtaining OTRS access have
changed - I think in 2009/2010.
Instead of the full 'identification' to the WMF (where you send in a copy of
your ID to prove you're 18), OTRS access only requires you to send an email
with your full real name and age
I can offer training in OSM editing, using the JOSM tool, if that's needed.
On 14 November 2012 14:46, Andrew Gray andrew.g...@dunelm.org.uk wrote:
I recently sat down and figured it out myself, for what it's worth, but it
took quite a few hours of hmm, is this what I'm meant to do?.
Oh, that's much better - but the process still needs an overhaul :-(
Richard Symonds
Wikimedia UK
0207 065 0992
Wikimedia UK is a Company Limited by Guarantee registered in England and
Wales, Registered No. 6741827. Registered Charity No.1144513. Registered
Office 4th Floor, Development House,
On 14 November 2012 14:43, Thomas Morton morton.tho...@googlemail.com wrote:
David; I think Charles and Andreas have gotten beyond the original issue and
are talking about the real problems that exist.
cumbersome doesn't strike me as a hugely unfair way of putting it...
Well-judged spin, in
More OTRS agents would certainly help (any experienced Wikpedians, please do go
to meta:OTRS/volunteering if you can help). But lack of agents isn't the only
problem with OTRS. We're inundated (and that's not an exaggeration) with emails
we can't do anything about.
Many people email us with
On 14 November 2012 17:44, HJ Mitchell hjmitch...@ymail.com wrote:
We get all sorts of general enquires, feedback, and other things that
probably should go elsehwhere. It adds up to thousands of tickets a week.
Try finding the urgent BLP complaints amongst that lot, bearing in mind that
OTRS
On 14 November 2012 17:52, Charles Matthews charles.r.matth...@ntlworld.com
wrote:
On 14 November 2012 17:44, HJ Mitchell hjmitch...@ymail.com wrote:
We get all sorts of general enquires, feedback, and other things that
probably should go elsehwhere. It adds up to thousands of tickets a
It isn't a terribly rewarding role and burnout is common.
Triage won't solve the problem as there are so many complaints that aren't
simple to deal with satisfactorily, and we already have a system in place
for it which may creak but works better than nothing.
Recruitment isn't easy because it
On 14/11/12 12:55, Charles Matthews wrote:
Training in the UK, and the WMUK VLE, are two things in which I have a
personal involvement.
Charles
Does the WMUK VLE exist?
Gordo
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wikimediau...@wikimedia.org
It certainly does, although we don't think it's quite ready for rolling out
to the entire world yet.
Would you be interested in becoming a beta-tester when we start
larger-scale testing? If so, please drop Charles a line.
Cheers,
--
Doug
On 14 November 2012 20:39, Gordon Joly
Dear all,
I've just posted some thoughts on our wiki about how we can update some of
our policies around Wikimedians in Residence and circumstances where we
might need volunteers to make declarations of interest. Do let me know what
you think, preferably on-wiki.
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