Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire
We have had this happen about 5 times. We let it go and actually give them a new one free when they get their house rebuilt. Those customers will never leave us. Cameron Marlon K. Schafer wrote: I had one of these too. In her case we were able to use the outdoor parts, just lost the inside stuff. I replaced it just to get her going. I'd install new gear asap just got them back online. Then I'd give them an invoice for the installation and tell them to turn it into the insurance co. Pay us when you get paid marlon - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org; motor...@afmug.com Sent: Wednesday, January 06, 2010 8:38 PM Subject: [WISPA] Burnt CPE from House Fire Lost our first CPE from a house fire. Guy was so down on the phone, I couldn't bear to bother him with an insurance claim on the CPE. What have you done? Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com mailto:ch...@shelbybb.com http://www.shelbybb.com http://www.shelbybb.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire
Those customers will never leave us. - dont be too sure about that. The first fire I had, I gave them two free re-installs and two free months. They got paid the insurance money, didn't pass it on to us and then canceled a few months later. -RickG On Thu, Jan 7, 2010 at 10:47 AM, ccrum cc...@dot11net.com wrote: We have had this happen about 5 times. We let it go and actually give them a new one free when they get their house rebuilt. Those customers will never leave us. Cameron Marlon K. Schafer wrote: I had one of these too. In her case we were able to use the outdoor parts, just lost the inside stuff. I replaced it just to get her going. I'd install new gear asap just got them back online. Then I'd give them an invoice for the installation and tell them to turn it into the insurance co. Pay us when you get paid marlon - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org; motor...@afmug.com Sent: Wednesday, January 06, 2010 8:38 PM Subject: [WISPA] Burnt CPE from House Fire Lost our first CPE from a house fire. Guy was so down on the phone, I couldn't bear to bother him with an insurance claim on the CPE. What have you done? Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com mailto:ch...@shelbybb.com http://www.shelbybb.com http://www.shelbybb.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire
I've found that most customers will jump the fence for a few bucks difference or an increase in speed no matter how much ass kissing I do. As an old boss I had years ago used to say... Business is business. Love is love. Money isn't love. Service is what I think separates some of that. I'll take service over price any day but some people will put up with god awful service and support for a buck difference. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of RickG Sent: Thursday, January 07, 2010 1:48 PM To: WISPA General List Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire Those customers will never leave us. - dont be too sure about that. The first fire I had, I gave them two free re-installs and two free months. They got paid the insurance money, didn't pass it on to us and then canceled a few months later. -RickG On Thu, Jan 7, 2010 at 10:47 AM, ccrum cc...@dot11net.com wrote: We have had this happen about 5 times. We let it go and actually give them a new one free when they get their house rebuilt. Those customers will never leave us. Cameron Marlon K. Schafer wrote: I had one of these too. In her case we were able to use the outdoor parts, just lost the inside stuff. I replaced it just to get her going. I'd install new gear asap just got them back online. Then I'd give them an invoice for the installation and tell them to turn it into the insurance co. Pay us when you get paid marlon - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org; motor...@afmug.com Sent: Wednesday, January 06, 2010 8:38 PM Subject: [WISPA] Burnt CPE from House Fire Lost our first CPE from a house fire. Guy was so down on the phone, I couldn't bear to bother him with an insurance claim on the CPE. What have you done? Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com mailto:ch...@shelbybb.com http://www.shelbybb.com http://www.shelbybb.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire
My entire life, I've bent over backwards for all of my customers. I still do, but that doesnt mean I'm not realistic about how people are. It used to be that service made a difference. But, what I have seen over the past few years is that they want the lowest price and service too but price comes first. Then they just complain and beat up on the low price provider into submission. I've never been the low price provider except in a few instances where I gave a discount for some dumb reason. Those discount customers turned out to be the worst customers! The customer who pay the most are the best! Go figure! -RickG On Thu, Jan 7, 2010 at 1:58 PM, Robert West robert.w...@just-micro.comwrote: I've found that most customers will jump the fence for a few bucks difference or an increase in speed no matter how much ass kissing I do. As an old boss I had years ago used to say... Business is business. Love is love. Money isn't love. Service is what I think separates some of that. I'll take service over price any day but some people will put up with god awful service and support for a buck difference. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of RickG Sent: Thursday, January 07, 2010 1:48 PM To: WISPA General List Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire Those customers will never leave us. - dont be too sure about that. The first fire I had, I gave them two free re-installs and two free months. They got paid the insurance money, didn't pass it on to us and then canceled a few months later. -RickG On Thu, Jan 7, 2010 at 10:47 AM, ccrum cc...@dot11net.com wrote: We have had this happen about 5 times. We let it go and actually give them a new one free when they get their house rebuilt. Those customers will never leave us. Cameron Marlon K. Schafer wrote: I had one of these too. In her case we were able to use the outdoor parts, just lost the inside stuff. I replaced it just to get her going. I'd install new gear asap just got them back online. Then I'd give them an invoice for the installation and tell them to turn it into the insurance co. Pay us when you get paid marlon - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org; motor...@afmug.com Sent: Wednesday, January 06, 2010 8:38 PM Subject: [WISPA] Burnt CPE from House Fire Lost our first CPE from a house fire. Guy was so down on the phone, I couldn't bear to bother him with an insurance claim on the CPE. What have you done? Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com mailto:ch...@shelbybb.com http://www.shelbybb.com http://www.shelbybb.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo
Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire
Had a dial up customer leave us once. Asked why, he said you charge $20/month, I can switch to another service for $19.95. Switched for a NICKEL!!! - Original Message - From: Robert West robert.w...@just-micro.com To: 'WISPA General List' wireless@wispa.org Sent: Thursday, January 07, 2010 12:58 PM Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire I've found that most customers will jump the fence for a few bucks difference or an increase in speed no matter how much ass kissing I do. As an old boss I had years ago used to say... Business is business. Love is love. Money isn't love. Service is what I think separates some of that. I'll take service over price any day but some people will put up with god awful service and support for a buck difference. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of RickG Sent: Thursday, January 07, 2010 1:48 PM To: WISPA General List Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire Those customers will never leave us. - dont be too sure about that. The first fire I had, I gave them two free re-installs and two free months. They got paid the insurance money, didn't pass it on to us and then canceled a few months later. -RickG On Thu, Jan 7, 2010 at 10:47 AM, ccrum cc...@dot11net.com wrote: We have had this happen about 5 times. We let it go and actually give them a new one free when they get their house rebuilt. Those customers will never leave us. Cameron Marlon K. Schafer wrote: I had one of these too. In her case we were able to use the outdoor parts, just lost the inside stuff. I replaced it just to get her going. I'd install new gear asap just got them back online. Then I'd give them an invoice for the installation and tell them to turn it into the insurance co. Pay us when you get paid marlon - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org; motor...@afmug.com Sent: Wednesday, January 06, 2010 8:38 PM Subject: [WISPA] Burnt CPE from House Fire Lost our first CPE from a house fire. Guy was so down on the phone, I couldn't bear to bother him with an insurance claim on the CPE. What have you done? Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com mailto:ch...@shelbybb.com http://www.shelbybb.com http://www.shelbybb.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http
Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire
Earned on price, lost on price. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 The secret to creativity is knowing how to hide your sources. --- Albert Einstein On Thu, Jan 7, 2010 at 5:27 PM, Mike Mattox wi...@mcmsys.com wrote: Had a dial up customer leave us once. Asked why, he said you charge $20/month, I can switch to another service for $19.95. Switched for a NICKEL!!! - Original Message - From: Robert West robert.w...@just-micro.com To: 'WISPA General List' wireless@wispa.org Sent: Thursday, January 07, 2010 12:58 PM Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire I've found that most customers will jump the fence for a few bucks difference or an increase in speed no matter how much ass kissing I do. As an old boss I had years ago used to say... Business is business. Love is love. Money isn't love. Service is what I think separates some of that. I'll take service over price any day but some people will put up with god awful service and support for a buck difference. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of RickG Sent: Thursday, January 07, 2010 1:48 PM To: WISPA General List Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire Those customers will never leave us. - dont be too sure about that. The first fire I had, I gave them two free re-installs and two free months. They got paid the insurance money, didn't pass it on to us and then canceled a few months later. -RickG On Thu, Jan 7, 2010 at 10:47 AM, ccrum cc...@dot11net.com wrote: We have had this happen about 5 times. We let it go and actually give them a new one free when they get their house rebuilt. Those customers will never leave us. Cameron Marlon K. Schafer wrote: I had one of these too. In her case we were able to use the outdoor parts, just lost the inside stuff. I replaced it just to get her going. I'd install new gear asap just got them back online. Then I'd give them an invoice for the installation and tell them to turn it into the insurance co. Pay us when you get paid marlon - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org; motor...@afmug.com Sent: Wednesday, January 06, 2010 8:38 PM Subject: [WISPA] Burnt CPE from House Fire Lost our first CPE from a house fire. Guy was so down on the phone, I couldn't bear to bother him with an insurance claim on the CPE. What have you done? Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com mailto:ch...@shelbybb.com http://www.shelbybb.com http://www.shelbybb.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe
