Had a dial up customer leave us once. Asked why, he said "you charge $20/month, I can switch to another service for $19.95". Switched for a NICKEL!!!
----- Original Message ----- From: "Robert West" <robert.w...@just-micro.com> To: "'WISPA General List'" <wireless@wispa.org> Sent: Thursday, January 07, 2010 12:58 PM Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire > I've found that most customers will jump the fence for a few bucks > difference or an increase in speed no matter how much ass kissing I do. > > As an old boss I had years ago used to say....... "Business is business. > Love is love. Money isn't love." > > Service is what I think separates some of that. I'll take service over > price any day but some people will put up with god awful service and > support > for a buck difference. > > Bob- > > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of RickG > Sent: Thursday, January 07, 2010 1:48 PM > To: WISPA General List > Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire > > "Those customers will never leave us." - dont be too sure about that. > The first fire I had, I gave them two free re-installs and two free > months. > They got paid the insurance money, didn't pass it on to us and then > canceled > a few months later. > -RickG > > On Thu, Jan 7, 2010 at 10:47 AM, ccrum <cc...@dot11net.com> wrote: > >> We have had this happen about 5 times. We let it go and actually give >> them a new one free when they get their house rebuilt. Those customers >> will never leave us. >> >> Cameron >> >> Marlon K. Schafer wrote: >> > I had one of these too. In her case we were able to use the outdoor >> parts, >> > just lost the inside stuff. I replaced it just to get her going. >> > >> > I'd install new gear asap just got them back online. Then I'd give >> > them >> an >> > invoice for the installation and tell them to turn it into the >> > insurance >> co. >> > Pay us when you get paid.... >> > marlon >> > >> > ----- Original Message ----- >> > From: "Chuck Hogg" <ch...@shelbybb.com> >> > To: "WISPA General List" <wireless@wispa.org>; <motor...@afmug.com> >> > Sent: Wednesday, January 06, 2010 8:38 PM >> > Subject: [WISPA] Burnt CPE from House Fire >> > >> > >> > Lost our first CPE from a house fire. Guy was so down on the phone, I >> > couldn't bear to bother him with an insurance claim on the CPE. What >> > have you done? >> > >> > >> > >> > Regards, >> > >> > Chuck Hogg >> > >> > Shelby Broadband >> > 502-722-9292 >> > ch...@shelbybb.com <mailto:ch...@shelbybb.com> >> > >> > http://www.shelbybb.com <http://www.shelbybb.com> >> > >> > >> > >> > >> > >> > >> > >> > ---------------------------------------------------------------------------- > ---- >> > >> > >> > >> >> >> > ---------------------------------------------------------------------------- > ---- >> >> WISPA Wants You! Join today! >> >> http://signup.wispa.org/ >> >> >> > ---------------------------------------------------------------------------- > ---- >> >> >> >> WISPA Wireless List: wireless@wispa.org >> >> >> >> Subscribe/Unsubscribe: >> >> http://lists.wispa.org/mailman/listinfo/wireless >> >> >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> > >> > >> > >> > >> > ---------------------------------------------------------------------------- > ---- >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> > ---------------------------------------------------------------------------- > ---- >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> > >> > >> >> >> >> >> > ---------------------------------------------------------------------------- > ---- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> > ---------------------------------------------------------------------------- > ---- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
