Earned on price, lost on price. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
"The secret to creativity is knowing how to hide your sources." --- Albert Einstein On Thu, Jan 7, 2010 at 5:27 PM, Mike Mattox <[email protected]> wrote: > Had a dial up customer leave us once. Asked why, he said "you charge > $20/month, I can switch to another service for $19.95". Switched for a > NICKEL!!! > > > ----- Original Message ----- > From: "Robert West" <[email protected]> > To: "'WISPA General List'" <[email protected]> > Sent: Thursday, January 07, 2010 12:58 PM > Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire > > > > I've found that most customers will jump the fence for a few bucks > > difference or an increase in speed no matter how much ass kissing I do. > > > > As an old boss I had years ago used to say....... "Business is business. > > Love is love. Money isn't love." > > > > Service is what I think separates some of that. I'll take service over > > price any day but some people will put up with god awful service and > > support > > for a buck difference. > > > > Bob- > > > > > > > > -----Original Message----- > > From: [email protected] [mailto:[email protected]] On > > Behalf Of RickG > > Sent: Thursday, January 07, 2010 1:48 PM > > To: WISPA General List > > Subject: Re: [WISPA] [SPAM] Re: Burnt CPE from House Fire > > > > "Those customers will never leave us." - dont be too sure about that. > > The first fire I had, I gave them two free re-installs and two free > > months. > > They got paid the insurance money, didn't pass it on to us and then > > canceled > > a few months later. > > -RickG > > > > On Thu, Jan 7, 2010 at 10:47 AM, ccrum <[email protected]> wrote: > > > >> We have had this happen about 5 times. We let it go and actually give > >> them a new one free when they get their house rebuilt. Those customers > >> will never leave us. > >> > >> Cameron > >> > >> Marlon K. Schafer wrote: > >> > I had one of these too. In her case we were able to use the outdoor > >> parts, > >> > just lost the inside stuff. I replaced it just to get her going. > >> > > >> > I'd install new gear asap just got them back online. Then I'd give > >> > them > >> an > >> > invoice for the installation and tell them to turn it into the > >> > insurance > >> co. > >> > Pay us when you get paid.... > >> > marlon > >> > > >> > ----- Original Message ----- > >> > From: "Chuck Hogg" <[email protected]> > >> > To: "WISPA General List" <[email protected]>; <[email protected]> > >> > Sent: Wednesday, January 06, 2010 8:38 PM > >> > Subject: [WISPA] Burnt CPE from House Fire > >> > > >> > > >> > Lost our first CPE from a house fire. Guy was so down on the phone, I > >> > couldn't bear to bother him with an insurance claim on the CPE. What > >> > have you done? > >> > > >> > > >> > > >> > Regards, > >> > > >> > Chuck Hogg > >> > > >> > Shelby Broadband > >> > 502-722-9292 > >> > [email protected] <mailto:[email protected]> > >> > > >> > http://www.shelbybb.com <http://www.shelbybb.com> > >> > > >> > > >> > > >> > > >> > > >> > > >> > > >> > > > ---------------------------------------------------------------------------- > > ---- > >> > > >> > > >> > > >> >> > >> > > > ---------------------------------------------------------------------------- > > ---- > >> >> WISPA Wants You! 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Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
